e-Government in the Stavropol Region: Assessment of the Level of Citizens' Satisfaction with the Provision of Public and Municipal Services

2018 ◽  
Vol 8 (7) ◽  
pp. 2206
Author(s):  
Irina Vladimirovna NOVIKOVA ◽  
Aleksandr Ivanovich P'YANOV ◽  
Slavko Brankovich RUDICH ◽  
Valentina Anatolievna IVASHOVA
Keyword(s):  
Rural Areas ◽  
Current Model ◽  
Primary Data ◽  
Sociological Research ◽  
Municipal Services ◽  
Sociological Study ◽  
Level Of Satisfaction ◽  
Degree Of Satisfaction ◽  
Stavropol Region

The article analyzes the measures to introduce the model of the organization of ʽe-governmentʽ in the Stavropol Territory and presents the results of a specific sociological study to determine the level of satisfaction of citizens with its functioning. The sociological research was carried out on the basis of probabilistic (random) sampling in 5 urban and 6 rural municipalities of the Stavropol region. As a method of collecting primary data, a survey was used in the form of questionnaires and interviewing. In addition to the study of the degree of satisfaction of residents of cities and rural areas of the Stavropol Territory the quality of the work of multifunctional centers, we set out to identify the main problems in the provision of public and municipal services by these centers. An analysis of the results of the research showed that the current model of the organization of ʽe-governmentʽ in the constituent entities of the Russian Federation is ineffective and requires an institutional reorganization of the mechanisms of inter-agency cooperation.

scholarly journals Farmer Preference to High Elevation Rice Technological Packages for Accelerating Technological Dissemination (A case Study in Humbang Hasundutan Regency)

Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija
Keyword(s):  
Low Cost ◽  
High Elevation ◽  
Primary Data ◽  
Survey Method ◽  
User Friendliness ◽  
Level Of Satisfaction ◽  
High Level ◽  
Level Of Importance

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.

scholarly journals Using Neural Networks in Order to Analyze Telework Adaptability across the European Union Countries: A Case Study of the Most Relevant Scenarios to Occur in Romania

2021 ◽  
Vol 18 (20) ◽  
pp. 10586
Author(s):  
Ana Maria Mihaela Iordache ◽  
Codruța Cornelia Dura ◽  
Cristina Coculescu ◽  
Claudia Isac ◽  
Ana Preda
Keyword(s):  
European Union ◽  
The European Union ◽  
Working From Home ◽  
Level Of Satisfaction ◽  
Final Layer ◽  
Degree Of Satisfaction ◽  
Input Variables

Our study addresses the issue of telework adoption by countries in the European Union and draws up a few feasible scenarios aimed at improving telework’s degree of adaptability in Romania. We employed the dataset from the 2020 Eurofound survey on Living, Working and COVID-19 (Round 2) in order to extract ten relevant determinants of teleworking on the basis of 24,123 valid answers provided by respondents aged 18 and over: the availability of work equipment; the degree of satisfaction with the experience of working from home; the risks related to potential contamination with SARS-CoV-2 virus; the employees’ openness to adhering to working-from-home patterns; the possibility of maintaining work–life balance objectives while teleworking; the level of satisfaction on the amount and the quality of work submitted, etc. Our methodology entailed the employment of SAS Enterprise Guide software to perform a cluster analysis resulting in a preliminary classification of the EU countries with respect to the degree that they have been able to adapt to telework. Further on, in order to refine this taxonomy, a multilayer perceptron neural network with ten input variables in the initial layer, six neurons in the intermediate layer, and three neurons in the final layer was successfully trained. The results of our research demonstrate the existence of significant disparities in terms of telework adaptability, such as: low to moderate levels of adaptability (detected in countries such as Greece, Croatia, Portugal, Spain, Lithuania, Latvia, Poland, Italy); fair levels of adaptability (encountered in France, Slovakia, the Czech Republic, Hungary, Slovenia, or Romania); and high levels of adaptability (exhibited by intensely digitalized economies such Denmark, Sweden, Finland, Germany, Ireland, the Netherlands, Belgium, etc.).

scholarly journals SYSTEM OF METHODICAL APPROACHES AND METHODS OF COMPLEX MARKETING RESEARCHES IN FOOD ENTERPRISES

2021 ◽  
Author(s):  
Ilhama Isgandarova
Keyword(s):  
Public Service ◽  
Point Of View ◽  
Sociological Research ◽  
Monthly Income ◽  
Sociological Study ◽  
Interview Method ◽  
Quality Coefficient ◽  
Average Monthly Income ◽  
The Difference

The methodology for assessing the quality of public service at catering firms should be based on a comparison of consumer expectations and perceptions in relation to the service process, that is, the quality coefficient is determined as the difference between perception and expectations. In this case, the quality factor can be determined both by the indicator of interest and by the enterprise as a whole. Consequently, the criteria for assessing the quality of public service at catering establishments must be formed taking into account its type and class. To obtain primary information from consumers, it is necessary to organize and conduct a sociological study. When choosing a method of sociological research, it is advisable to give preference to interviews, since this is a rather flexible method of collecting information, based on direct contact between the interviewer and the respondent. The main advantage of the interview, in comparison with the questionnaire, is the ability to control the perception and understanding of the questions by the respondent; if necessary, the interviewer can explain the questions asked, and also clarify the respondent's point of view with the help of additional questions.When conducting a sociological research by the interview method, the requirements for the formation of a questionnaire are significantly reduced. The list of questions asked to respondents should be expanded with personal questions, the purpose of which is to reflect: age, social status, average monthly income. These questions are necessary to represent the target group of consumers of public catering services.

scholarly journals FAKTOR- FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT

2021 ◽  
Vol 9 (1) ◽  
pp. 46-53
Author(s):  
Winda Lestari ◽  
Ichsan Rizany ◽  
Herry Setiawan
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Journal Article ◽  
Professional Service ◽  
Satisfaction Level ◽  
Journal Articles ◽  
Care Services ◽  
Level Of Satisfaction ◽  
Degree Of Satisfaction

  ABSTRACT The low quality of service so that the level of patient satisfaction has not met the minimum service criteria, namely 95% which is influenced by several factors so that the degree of satisfaction is still low.Objective: to find out the factors that influence the satisfaction level of swamp patients in hospitalMethods: This study uses a literature review, from two electronic databases; Google Scholar and Garuda in the period 2010-2020 found ten literatures that match keywords.Results: The results of data synthesis in 10 journal articles 5 journal articles stated that the level of patient satisfaction was low due to ineffective communication, 4 journal articles stated that the level of satisfaction was low because of the quality of service, and 1 journal article stated that the level of patient satisfaction was low due to official scheduling.Discussion: Patient satisfaction with the quality of service provided by nursing personnel to clients while receiving hospital care, services, and nursing care received by patients is a form of professional service that can increase inpatient satisfaction and improve the quality of health services. Keywords: Patient, Hospitalization, Satisfaction Level.

scholarly journals Profile and Level of Satisfaction of Patients Attended at the Dentistry Clinic of the Catholic University Center of Quixadá / CE

2019 ◽  
Vol 21 (1) ◽  
pp. 28
Author(s):  
Cosmo Helder Ferreira da Silva ◽  
Samara Cristina de Melo
Keyword(s):  
Undergraduate Students ◽  
User Satisfaction ◽  
Family Income ◽  
Dental Service ◽  
Great Satisfaction ◽  
University Center ◽  
Catholic University ◽  
Level Of Satisfaction ◽  
Degree Of Satisfaction

Conhecer a satisfação dos usuários é de fundamental importância para o desenvolvimento de ações e melhorias da qualidade de atendimento da universidade, além de ajudar na formação de profissionais qualificados, que prestam serviço à comunidade. O objetivo desse artigo foi conhecer o perfil social, demográfico, econômico e avaliar o grau de satisfação dos pacientes atendidos pelos alunos de graduação na clínica de odontologia do Centro Universitário Católica de Quixadá, Ceará, no período de fevereiro a abril de 2018. Trata-se de estudo descritivo, populacional, transversal, quantitativo, utilizando um questionário com questões objetivas, apresentando informações sobre variáveis socioeconômicas e a satisfação do paciente, sendo aplicado com 100 pacientes. A média de idade dos participantes foi de 25,9 anos, houve a predominância do sexo feminino com 65% (n=65), a maioria dos participantes eram de Quixadá 88% (n=88), quanto a renda familiar 58% (n=58) dos usuários possuía uma renda de até um salário mínimo. Quanto a satisfação dos atendimentos recebidos pelos alunos 76% (n=76) dos participantes do estudo disseram ser ótimo. Foi possível concluir que a maior parte dos usuários entrevistados da pesquisa demonstraram grande satisfação com relação a qualidade do serviço odontológico prestados pelos alunos na clínica do Centro Universitário católica de Quixadá.Palavras-chave: Saúde Bucal. Serviços de Saúde. Comportamento do Consumidor.   AbstractKnowing user satisfaction is of crucial importance for the development of actions and improvements in the quality of care of the university, as well as help in the training of qualified professionals, who provide service to the community. The objective of this article was to know the social, demographic, economic profile and to evaluate the patients’ degree of satisfaction  attended by undergraduate students in the dentistry clinic of Quixadá Catholic University Center, Ceará, from February to April 2018. This is a descriptive, population, transversal, quantitative study, using a questionnaire with objective questions, presenting information on socioeconomic variables and patient satisfaction, being applied with 100 patients. The mean age of the participants was 25.9 years, there was a predominance of females with 65% (n = 65), most participants were Quixadá 88% (n = 88), and family income 58% (n = 58) of the users had an income of up to a minimum wage. Regarding the satisfaction of the attendance received by the students, 76% (n = 76) of the study participants said that it was great. It was possible to conclude that the majority of  the interviewed users of the study showed great satisfaction regarding the quality of the dental service provided by the students in the clinic of the Quixadá Catholic University Center.Keywords: Oral Health. Health Services. Consumer’s  Behavior.

Determinación del Grado de Satisfacción Estudiantil en una Institución Pública de Educación Superior

2019 ◽  
pp. 16-28
Author(s):  
Norma Otilia Calderon-Rios ◽  
Dorian Aguirre-Brito ◽  
Ana Luisa Zenteno-Bonola ◽  
Lucia Ordoñez-Hernández
Keyword(s):  
Continuous Improvement ◽  
Service Industry ◽  
Survey Sampling ◽  
Primary Data ◽  
Institutions Of Higher Education ◽  
Student Body ◽  
Technological Institute ◽  
Administrative Services ◽  
Level Of Satisfaction

Excellence in service is more than a competitive advantage, a requirement for any organization. The service industry has undergone a change in recent years and the institutions of higher education have not been left out of this requirement. The present study seeks to identify the level of satisfaction of the students of the Technological Institute of Toluca with the services offered. The type of research that is addressed is of a descriptive type; the information is obtained through the collection of primary data through the application of a survey, sampling is carried out by strata, considering each career offered by the Institute as a stratum. The questionnaire includes questions on a five-level Likert scale. The factors that are considered are: teaching, infrastructure and administrative services. The results obtained reveal the areas that require immediate attention from the client's perception (students), this information is the basis for developing strategies for continuous improvement. The conclusions are presented in terms of relevance to the student body, that is, the level of satisfaction as an indicator of the quality of the service provided by the Institution

scholarly journals Few urban–rural differences in older carers' access to community services

2008 ◽  
Vol 32 (4) ◽  
pp. 684 ◽  
Author(s):  
Jayne Lucke ◽  
Anne Russell ◽  
Leigh Tooth ◽  
Christina Lee ◽  
Melanie Watson ◽  
...  
Keyword(s):  
Rural Areas ◽  
Family Caregiving ◽  
Urban Areas ◽  
Perceived Quality ◽  
Community Services ◽  
Primary Data ◽  
Rural And Urban Areas ◽  
Rural And Urban ◽  
Caregiving Roles

To examine perceived adequacy of access to information and services, and perceived quality of health and community services, among older female carers across rural and urban areas primary data were collected as part of the ongoing Australian Longitudinal Study on Women?s Health (ALSWH). In all, 306 women in their 70s who had family caregiving roles responded to a nested substudy of the ALSWH. There were few reported differences between urban and rural older carers in their access to health and community services for the people they cared for. In fact, those in rural areas fared slightly better than those in urban areas in awareness of service availability and perceived quality of service. Many older carers in both rural and urban areas do not access health and community services even when appropriate services are available. A better understanding is needed of how support can be delivered to complement older carers? existing arrangements.

scholarly journals Does Rural–Urban Migration Improve Employment Quality and Household Welfare? Evidence from Pakistan

2018 ◽  
Vol 10 (11) ◽  
pp. 4281 ◽  
Author(s):  
Umar Mukhtar ◽  
Zhangbao Zhong ◽  
Beihai Tian ◽  
Amar Razzaq ◽  
Muhammad Naseer ◽  
...  
Keyword(s):  
Migrant Workers ◽  
Rural Areas ◽  
Social Protection ◽  
Positive Impact ◽  
Rural Households ◽  
Estimation Methods ◽  
Primary Data ◽  
Urban Migration ◽  
Employment Quality

Urban migration unlocks new employment opportunities for rural dwellers in a productive manner. This study assessed the quality of employment of migrant workers, and its effect on rural households’ welfare. To this end, we used primary data collected from the four major districts of Lahore, Gujranwala, Faisalabad, and Sialkot in Punjab, Pakistan. These data include 504 immigrant and non-immigrant families in rural areas, and 252 migrant workers in urban destinations. We use IV probit and two-step sequential estimation methods for the empirical analysis. The study provides new insights for migration in Pakistan. First, migrant workers are better off in their new urban settings in terms of improved incomes and living conditions, but their social protection status is still poor. Second, the results of the employment quality models show that migration is a successful strategy for rural households to improve the quality of their employment. In addition, the characteristics of migrants and native households affect the relative improvement in the quality of employment and migrants’ conditions. Third, the results of the propensity score matching technique suggest that migration has a positive impact on rural households’ income, and these impacts are more pronounced in large cities. Based on the findings, the study recommends that the government should invest in quality education in rural areas, and ensure that social security schemes are provided for migrant workers in urban areas.

scholarly journals Analiza rozwoju wybranych inwestycji celu publicznego w gminie Zbuczyn ze szczególnym uwzględnieniem potrzeb młodzieży

2019 ◽  
Vol 27 (4) ◽  
pp. 552-566
Author(s):  
Dorota Kmieć ◽  
Katarzyna Jaszczuk ◽  
Ewa Papierowska ◽  
Tomasz Stańczyk
Keyword(s):  
Spatial Distribution ◽  
Rural Areas ◽  
Planning Process ◽  
Research Area ◽  
Public Purpose ◽  
Long Run ◽  
Level Of Satisfaction ◽  
Frequency Of Use ◽  
A Site

The development of public purpose investment has an impact on the quality of life of the inhabitants of rural areas, especially an increase in the attractiveness of the area, which translates into a rise in the level of satisfaction of residents and in the long run leads to the growth of the number of inhabitants. The purpose of the research was to analyze the needs for the development of public purpose investment on the example of a rural municipality. The following public purpose facilities were selected for the study: rural cultural centres, communal libraries, sports fi elds and playgrounds. The research area covered the municipality of Zbuczyn, which covers an area of 210.8 km2, and which is located in the Masovian Voivodeship, in the Siedlce Poviat. A map of spatial distribution of selected public purpose objects was drawn up on the basis of information obtained from the Zbuczyn Municipality Office together with an analysis of planning layout documents and a site inspection. The analysis of development needs was made on the basis of the questionnaire conducted with the inhabitants of the municipality. The survey was conducted in autumn 2017 on a group of 227 people. Due to the type of analyzed public purpose investments, the survey was addressed mainly to young people (i.e. under 18 years old). Zbuczyn municipality has a well developed network of public purpose facilities which is known to and which is used by as many as 77% of respondents. Surveys show that the frequency of use of these objects increases as the distance to specific facilities decreases. According to the residents, the distance above 5 km is already a distance, which signifi cantly limits access to a given facility. Residents mainly feel the lack of objects in the fi eld of sports, tourism and recreation, for example, lack of swimming pools, ice rinks, outdoor gyms, etc. When deciding on the development of the above-mentioned facilities, the municipality should take into consideration their spatial distribution in the municipality, as well as encourage residents to become more interested in larger involvement in the planning process.

scholarly journals PROBLEMS AND WAYS TO IMPROVE THE ORGANIZATION OF CARDIOLOGICAL CARE TO THE RURAL POPULATION, IN THE CARDIOLOGISTS OPINION

2020 ◽  
Vol 117 (3) ◽  
pp. 17-22
Author(s):  
Anatoliy Ivanyuk ◽  
Alexander Kanyura
Keyword(s):  
Health Care ◽  
Rural Population ◽  
Postgraduate Training ◽  
State Ownership ◽  
Sociological Research ◽  
Diagnostic Equipment ◽  
Sociological Study ◽  
Health Care Institutions ◽  
Social Medical Insurance

The aim: to study the state, problems and ways of improving the organization of cardialogical care for the rural population in Ukraine based on the materials of a sociological survey of cardiologists. Material and methods The sociological research was carried out according to a specially developed program and covered 352 cardiologists from all regions of Ukraine. Results The main directions for improving the organization of cardialogical care, according to cardiologists opinion, are to increase funding for health care institutions (91,5±1,5%), increase wages (87,2±1,8%), introduce social medical insurance (81,8±2,1%) and mechanisms for economic motivation of personnel (89,8±1,6%); equipping health care institutions with modern medical and diagnostic equipment (73,9±2,3%); improving the quality of postgraduate training of cardiologists (78,2±1,9%); introduction of a health care qua-lity monitoring system (66,9±4,9%); an increase in the economic and legal independence of health care institutions (78,1±2,2); introduction of public-private partnership mechanisms with preservation of health care institutions in state ownership (79,3±2,2%). Conclusions The sociological study found that the main parameters of the organization of cardialogical care for the rural population of Ukraine do not correspond to the economic realities of the time and require modernization.

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