scholarly journals PENGARUH KUALITAS PELAYANAN, DAYA SAING DESTINASI DAN PENGALAMAN SEBELUMNYA TERHADAP KEPUTUSAN BERKUNJUNG KEMBALI DENGAN KEPUASAN PENGUNJUNG SEBAGAI VARIABEL INTERVENING

2018 ◽  
Vol 6 (2) ◽  
pp. 117
Author(s):  
Alvira Zulva Pallefi ◽  
Widiar Tanto
Keyword(s):  
Service Quality ◽  
Positive Impact ◽  
Previous Experience ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Visitor Satisfaction ◽  
Tourist Satisfaction ◽  
Destination Competitiveness ◽  
Test Of Significance ◽  
To Come

The aim of this study is to measure the influence of service quality, destination competitiveness, and previous experience toward revisit decision trough tourist satisfaction. The population of this resarch is visitors of Goa Kreo, while the sample is 100 visitor of Goa Kreo with some certain prerequirements. The data was analyzed using two-step analysis with SPSS 17.0 for windows where the validity test, reliability test,doefficient of correlation, coefficient of determination, test of significance (t-test and f-test) in advance has been done before.The result of this study is showing that service quality, destination competitiveness and previous experience has positive impact toward visitor satisfaction, where the biggest impact is own by previous experience. Based on the result of two-step analysis, tourist satisfaction is an intervening variable toward revisit decision in this study.Some recomendations are added based on those result. It’s recomended that hygine, security, and hospitality in Goa Kreo must be incerased. Moreover, it’s neccesary to increase destination competitiveness like facility’s maintenance and added up some general facility so that visitor will be satisfied with their experiences and willing to come back to Goa Kreo.

scholarly journals Pengaruh Structural Assurance dan Perceived Reputation Terhadap Purchase Intention Melalui Trust Pada Konsumen Tokopedia

2019 ◽  
Vol 8 (2) ◽  
pp. 111-120
Author(s):  
Moh. Deni Andri Saputra ◽  
Widiartanto Widiartanto
Keyword(s):  
Customer Satisfaction ◽  
Political Science ◽  
Correlation Coefficient ◽  
Purchase Intention ◽  
Positive Impact ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Reliability Test ◽  
Structural Assurance ◽  
Test Of Significance

The aims of this study is to measure the effects of structural assurance and perceived reputation to purchase intention through trust. The population of this research is consumers of Tokopedia in Faculty of Social and Political Science of Diponegoro University, while the sample is 100 consumers of Tokopedia with some certain prerequirements.The data was analyzed using two-step analysis with SPSS 17.0 for windows where previously tested the validity test, reliability test, coefficient of correlation, coefficient of determination, and test of significance (t-test and f-test). The result of this study is showing that structural assurance and perceived reputation has positive impact toward trust, the biggest impact is own by perceived reputation. Based on the result of two step analysis, trust is an intervening variable toward purchase intention in this study. Some recommendations are added based on those results. It is recommended that Tokopedia should improve the ability to solve hacking, provide guaranteed data information so that visitors' responses to structural assurance are safe, besides that it needs to focus on customer satisfaction, provide high service and increase credibility so consumers arise trust and increase purchase intention to Tokopedia. Tujuan dilakukanya penelitian ini adalah untuk mengetahui pengaruh antara structural assurance dan perceived reputation terhadap purchase intention melalui trust. Populasinya adalah seluruh konsumen Tokopedia di Fakultas Ilmu Sosial dan Ilmu Politik di Universitas Diponegoro, sedangkan sampelnya adalah 100 konsumen Tokopedia dengan kriteria tertentu. Analisis yang digunakan dalam penelitian ini adalah analisis dua tahap menggunakan software SPSS for Windows, di mana sebelumnya dilakukan uji validitas, uji reliabilitas, uji koefisien korelasi, koefisien determinasi, analisis regresi sederhana dan berganda, dan uji signifikansi (uji t dan uji F). Hasil penelitian ini menunjukan bahwa structural assurance dan perceived reputation berpengaruh secara parsial dan simultan terhadap trust, dimana ketika bersama-sama perceived reputation memiliki pengaruh yang paling besar terhadap trust. Berdasarkan hasil analisis dua tahap trust merupakan variabel intervening terhadap purchase intention dalam penelitian ini. Berdasarkan hasil tersebut maka disarankan supaya Tokopedia dapat meningkatkan kemampuan dalam memecahkan masalah hackers, menyediakan jaminan informasi data sehingga tanggapan pengunjung mengenai structural assurance aman, selain itu perlu memfokuskan terhadap kepuasan konsumen, memberikan pelayanan yang tinggi dan meningkatkan kredibilitas yang dimiliki sehingga konsumen timbul trust dan berminat untuk membeli di Tokopedia.

scholarly journals PENGARUH KUALITAS LAYANAN, HARGA, PROMOSI TERHADAP KEPUASAN WISATAWAN DAN MINAT KUNJUNGAN KEMBALI (Studi pada Pengunjung Objek Wisata Air Owabong Kabupaten Purbalingga)

Media Ekonomi ◽  
2017 ◽  
Vol 17 (2) ◽  
pp. 102
Author(s):  
Ari Ardi Susanto ◽  
Tri Septin Muji Rahayu
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Survey Method ◽  
Tourist Satisfaction ◽  
Simultaneous Test ◽  
To Come

The study aims to determine the effect of service quality, price, promotion variables to tourist satisfaction and interests to revisit. The researcher collected the samples by distributing questionnaires to respondents thought survey method. The sampling technique applied wa purposive sampling. The total samples were 96 respondents. IBM SPSS Statistics 21 applied to analyze the data. The analysis tools applied were validity test, reliability tast, classic assumption test, multiple linear regression analysis and simple linear regression. The partial test (t test) proves that the quality of service, price and promotion significanty affected the tourist satisfaction and tourist satisfaction significantly affected the interest to come back. The simultaneous test (f test) indicated that the service quality, price and promotion significantly affected tourist satisfaction.

scholarly journals Pengaruh Harga, Kualitas Pelayanan, dan Inovasi Desain Terhadap Loyalitas Pembelian Merk Minorfighters

2019 ◽  
Vol 5 (2) ◽  
pp. 186
Author(s):  
Roymon Panjaitan
Keyword(s):  
Service Quality ◽  
Significance Test ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Retail Business ◽  
Initial Hypothesis ◽  
Cross Tabulation ◽  
Design Innovation ◽  
Retail Products ◽  
Domestic Products

The increasing growth of retail products in Indonesia has led to the increasing level of competition in the retail business faced by domestic products. The usefulness of this research is to detect the influence of price levels, service quality and design innovation on purchase loyalty that exists in the Minorfighters brand. The researcher took a sample of 87 respondents using the purposive sampling method. Data collection using questionnaires and interviews. Data is processed using validity test, reliability test, cross tabulation analysis, correlation coefficient, coefficient of determination, simple and multiple regression analysis, and significance test. The results showed that the existence of price factors, service quality and design innovations that positively influence purchase loyalty. Design innovation variables have a greater influence on purchase loyalty. This result is the initial hypothesis of the authors examined in this paper.

scholarly journals Visitor Satisfaction and Tourist Attraction Image

2021 ◽  
Vol 13 (2) ◽  
pp. 33
Author(s):  
B.O.Y. Marpaung ◽  
Felicia Tania
Keyword(s):  
Service Quality ◽  
Development Strategy ◽  
Destination Image ◽  
Tourist Destination ◽  
Tourist Destinations ◽  
Visitor Satisfaction ◽  
Travel Motivation ◽  
Tourist Satisfaction ◽  
Functional Aspects

Tourist destination image is formed through tourists' perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists’ motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist’s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.

scholarly journals Peran Kualitas Pelayanan dengan Aplikasi PLN Mobile dalam Meningkatkan Kepuasan Pelanggan

2019 ◽  
Vol 1 (2) ◽  
pp. 356-364
Author(s):  
Shintya Yuliana ◽  
Nor Norisanti ◽  
Faizal Mulia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Mobile Application ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Analysis Technique

The purpose of this study is to study the quality of service using the PLN Mobile Application in increasing customer satisfaction with quantitative methods at PT. PLN (Persero) Rayon Cikembar, Sukabumi Regency. The research method used is a quantitative method. The analysis technique used is the validity test, reliability test, simple linear regression analysis, including the coefficient of determination test and hypothesis testing using partial testing (t test). The results of the study, obtained an R number of 0.232 in the category 0.00 - 0.199, which means a low relationship between service quality and customer satisfaction. Conclusions, each Service Quality (X) variable in this study can represent each variable and can be used by future researchers. Keywords: Service Quality, Customer Satisfaction.

scholarly journals THE EFFECT OF RELIGIOSITY, KNOWLEDGE, AND SERVICE QUALITY TO PEOPLE’S INTEREST IN IMPLEMENTING CASH WAQF

2021 ◽  
Vol 2 (3) ◽  
pp. 432-439
Author(s):  
Arditya Farid Setyawan
Keyword(s):  
Service Quality ◽  
Regression Coefficient ◽  
Positive Impact ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Total Sample ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Survey Method ◽  
The Impact

This research has the purpose to reveal the impact which is caused by religiosity, knowledge and service quality on people's interest in implementing cash waqf. The method used in this research through a survey method. The research population was all the people who had done cash waqf with a total sample of 60 people. The research data used was primary data that gathered through distributing questionnaires to samples or research respondents. The analytical tool used was linear regression, correlation, coefficient of determination and hypothesis test. The results showed that: (1) The regression coefficient of religiosity on interest was -0.062, so the religiosity did not have a positive impact on employee performance. (2) The regression coefficient value of knowledge on interest was 0.265, so the knowledge had a positive impact on interest. (3) The value from service quality regression coefficient on interest was 0.292, so the service quality had a positive impact on interest. (4) The results showed that religiosity, knowledge and services quality simultaneously had an affects on the interest variable.

scholarly journals THE EFFECT OF PRICE ON THE WATERPARK VISITORS’ SATISFACTION

2019 ◽  
Vol 5 (1) ◽  
pp. 133
Author(s):  
Mariaty Ibrahim ◽  
Musadad Musadad
Keyword(s):  
Service Quality ◽  
Hypothesis Testing ◽  
T Test ◽  
Coefficient Of Determination ◽  
New Approach ◽  
Visitor Satisfaction ◽  
The Past ◽  
Simple Regression

The quality of a good or service is mostly determined by the consumers. Accordingly, satisfying consumers can be attained by providing good quality products which are not only affected by the service quality itself, but also by other factors, including price. Price issues faced by Queen Star Waterpark in Siak Regency of Riau Province in the past three years have decreased the number of visitors and raised visitors’ complaints. This study, therefore, was aimed at finding out the effect of price on visitor satisfaction. The data was collected through conducting interview with the waterpark manager and distributing questionnaires to 100 respondents as the samples chosen randomly through accidental sampling. To analyze the collected data, simple regression was used, while the hypothesis testing was performed through t-test and analysis of the coefficient of determination (R). The analysis results showed that the variable x (price) was proven to significantly affect the variable y (visitor satisfaction). This implies that the waterpark management should take this into consideration and adopt a new approach to pricing.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA CV. CAHAYA BONANZA ABADI LAMONGAN

2020 ◽  
Vol 19 (1) ◽  
pp. 33-43
Author(s):  
Mohamad Rizal Nur Irawan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
T Test ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Test Results ◽  
F Test ◽  
Independent Variables ◽  
Independent Variable

Customer satisfaction will be formed if it can meet the customer's basic expectations. Many factors influence customer satisfaction, including service quality and price. The problem that the answer to this research is looking for is the effect of partial, simultaneous and dominant independent variables (service quality and price) on customer satisfaction. Data analysis methods used are validity test, reliability test, classic assumption, multiple regression analysis, multiple correlation test, coefficient of determination, F test, t test. The results of multiple linear regression obtained an equation, (Y = 2.936 + 0.098 X1 + 0.246 X2). The t-test results obtained by t count variable service quality 5.434 price 3.704 greater than t table 1.660 between independent variables partially has a significant influence on customer satisfaction. The results obtained from the F test are: F count (75,966)> F table (3,09) means that variables simultaneously have a significant effect on customer satisfaction. From the regression calculation and t count value can be drawn that the most dominant influence on customer satisfaction is price. From the results of the analysis concluded that the independent variable (service quality and price) has a significant influence on customer satisfaction Cv. Cahaya Bonanza Abadi Lamongan.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN PADA ISTANA MAIMUN

2018 ◽  
Author(s):  
STIM Sukma
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Data Processing ◽  
Random Sampling ◽  
Sampling Method ◽  
Positive Impact ◽  
Research Data ◽  
Coefficient Of Determination ◽  
Research Model

The study entitled the influence of service quality to the satisfaction of tourists in Maimoon Palace to determine whether the quality of the influence of quality of service to the satisfaction of tourists at Maimoon Palace. The population of this study are tourists who visit Maimoon Palace. Sampling method using random sampling counted 103 respondents. This research data is analyzed using Partial Test (t test) and coefficient of determination (R ²) while data processing using SSPS 20. Where previously been through validity test and reability of research instrument. The results showed that based on the test partially indicated that the quality of service has a positive impact on the satisfaction of tourists at Maimoon Palace Medan. While the quality of service ability explain the level of tourist visit is 28,6% while the rest is explained by other variable which is explained which is not intended in this research model

scholarly journals ANALISIS KEPUASAN WISATAWAN MANCANEGARA TERHADAP TOURIST INFORMATION CENTRE DI LABUAN BAJO, NUSA TENGGARA TIMUR

Jurnal IPTA ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 202
Author(s):  
Dewi Handriana N. Meo ◽  
I Nyoman Sudiarta ◽  
I Ketut Suwena
Keyword(s):  
Service Quality ◽  
Descriptive Analysis ◽  
Coefficient Of Determination ◽  
Specific Information ◽  
Validity And Reliability ◽  
Tourist Attractions ◽  
Tourist Satisfaction ◽  
Analysis Technique ◽  
Information Center ◽  
Tourist Information

Tourist Information Center (TIC) is a facility that provides specific information about local areas, tourist attractions, festivals and all services related to tourism in the area. The purpose of this study was to determine how much influence the Quality of Service and Trust Affected on Foreign Tourist Satisfaction Using the Tourist Information Center in Labuan Bajo East Nusa Tenggara. Determination of samples in this study using purposive sampling method as many as 115 respondents. Data collection techniques using questionnaires, observation, interviews, documentation, and literature. The data analysis technique in this study is descriptive analysis, validity and reliability, classic assumptions, multiple regression analysis, correlation analysis, and coefficient of determination analysis using SPSS version 17.0.The results of this study indicate the effect of service quality on the satisfaction of foreign tourists using the Tourist Information Center in Labuan Bajo was stated to have a very significant effect with a tcount of 5.243> t table 2.23214. The effect of trust on satisfaction shows a significant value of 8.924> t table 2.23214, while for the influence of service quality and trust simultaneously on satisfaction is significant with a value of 151.617> t table 1.770.

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