scholarly journals Managing Customer Satisfaction In The Restaurant Industry: A Word From Managers

2014 ◽  
Vol 52 (3) ◽  
pp. 369-378
Author(s):  
Milan Ivkov ◽  
Ivana Blešić ◽  
Vidoje Stefanović ◽  
Jovanka Popov Raljić

Abstract The present paper studies managers’ perception of factors that influence customer satisfaction in the restaurant industry and their attitudes towards conducting a research on customer needs. In particular, we studied the managers’ perception of the importance of restaurant experience elements of customer satisfaction. The research involved 50 restaurant managers in Serbia. Through descriptive and ANOVA analysis, we differentiated two main profiles of restaurant managers in terms of age and professional education. Also, we found through LSD Post hoc test statistically significant difference among managers in regards to customers’ needs data collection. Restaurant managers need to obtain education in the hospitality industry and to pay more attention to customer needs in order to provide quality service.

2020 ◽  
Vol 19 (1) ◽  
pp. 21
Author(s):  
Vinanda Yurika Emerty ◽  
Surahma Asti Mulasari

Latar Belakang: lalat salah satu vektor mekanik karena menyebabkan penyakit secara tidak langsung. Semua bagian lalat berperan sebagai alat penular penyakit, dari badan, bulu tangan dan kaki, feses, serta muntahannya. Fly Grilladakah salah satu teknik pengendalian lalat dengan melihat kepadatan lalat disuatu tempat. Alat ini dapat diberikan variasi warna karena serangga memiliki ketertarikan kepada gelombang warna yang berbeda. Penelitian ini dilakukan untuk mengetahui perbedaan kepadatan lalat pada variasi warna pada Fly Grill.Metode: Penelitian ini adalah kuasi eksperimen. Perlakuan denganFly Grillyang berbeda warna (kuning, biru, hijau, putih) dan kontrol (bambu tanpa diberi cat).Pengukuran pada tiga titik ukur (0, 1, 2 m dari tempat pemotongan). Data yang diperoleh dianalisis menggunkan uji ANOVA dengan derajat kesalahan α 0,05.dilanjutkan dengan  uji Post hoc Benferroni.Hasil: Hasil penelitian menunjukkanada perbedaan signifikan rata rata jumlah lalat yang terperangkap pada Fly Grillyang berbeda warna. Antara Fly Grillwarna kuning- biru diperoleh nilai p value 0,030<α (0,05) artinya terdapat perbedaan yang bermakna antara Fly Grillwarna kuning dan biru. Sedangkan  antara Fly Grillwarna biru- putih diperoleh nilai p value 0,037<α (0,05) artinya terdapat perbedaan yang bermakna antara Fly Grillwarna biru dan putih.Simpulan: Ada perbedaan nyara kepadatan lalat pada Fly Grill warna Putih, Kuning, Biru, Hijau, dan Kontrol. Terdapat perbedaan yang bermakna pada kepatan lalat pada Fly Grill warna kuning-biru dan Fly Grill warna biru-putih. Warna Kuning paling tinggi kepadatan lalatnya sedangkanwarna biru warna yang paling rendah kepadatan lalatnya ABSTRACT Title : The effects of colour variation on fly grill toward the density of flies: a case study in the chicken abattoir of Terban traditional market,  Yogyakarta Background: Fly is one mechanic vector because it causes disease indirectly. All parts of fly play role in transferring disease, from body, feathers of hands and feet, feces, and vomiting. One technique to understand fly density in one location is to use Fly Grill. This tool can be given varying colors because this insect has attraction to different color waves. A research was done to understand difference of fly densities in various colors of Fly Grill.Method: The research in this study was quasi experimental. The data were collected by using five Fly Grills with different colors (yellow, blue, green, white and control), conducted in three measuring points (0, 1, and 2m) from Chicken slaughterhouse. The collected data were analyzed by using ANOVA (Analysis of Variance) with error degree α=0.05followed by the Post hoc Benferroni test.Results: The result was a significant difference in the average number of flies trapped on different colored Fly Grills. Between yellow and blue Fly Grills indicated that p value 0.30 < α(0.05), that means had significant difference between the yellow and blue Fly Grills, and blue and white Fly Grills indicated that p value 0.037 < α(0.05) that means had significant difference between blue and white Fly Grills.Conclusions: There was a difference in the density of flies on the Fly Grill colors White, Yellow, Blue, Green, and Control There was difference of fly densities in yellow-blue Fly Grills and blue-white Fly Grills in the Chicken slaughterhouse (RPA) in Terban Market, Yogyakarta City. Yellow has the highest density of flies while blue has the lowest density of flies 


2020 ◽  
Vol 7 (Supplement_1) ◽  
pp. S450-S450
Author(s):  
Rajiv S Vasudevan ◽  
Sarathi Kalra ◽  
Francesca J Torriani ◽  
William F Peacock

Abstract Background Healthcare-associated infections (HAIs), such as C. difficile colitis, pose a significant health risk. C. difficile is a spore-forming gram-positive anaerobic bacillus capable of surviving on various surfaces. While a strong emphasis has been placed on hand-washing and environmental cleaning with bleach products to limit the spread of C. difficile, stethoscope contamination has been poorly addressed. Studies have demonstrated that the stethoscope diaphragm harbors similar levels and type of contamination to one’s hands. While a non-alcohol-based solution is recommended for stethoscope hygiene in settings at risk for C. difficile, the use of an aseptic stethoscope diaphragm barrier has not been evaluated. Our purpose is to evaluate whether C. difficile-contaminated stethoscope diaphragms remain aseptic by the placement of an aseptic diaphragm barrier. Methods Fresh cultures of C. difficile were diluted to 107 CFU/mL. After inoculating 16 stethoscope diaphragms with C. difficile, 8 had an aseptic diaphragm barrier applied, and 8 served as non-barrier controls. Contaminated stethoscopes were placed in an anaerobic incubator, then swabbed at 15 and 30 minutes, 2 and 4 hours, and 1, 2, 3, and 7 days after inoculation, and subsequently plated onto blood, chocolate, and cycloserine-cefoxitin fructose agar. These plates were incubated for 48 hours, and resulting colonies were manually counted. Statistical analysis was performed (RStudio version 1.0.153) by ANOVA (Analysis of Variance) with post-hoc Tukey HSD (Honestly Significant Difference). Results Overall, mean colony count was 33 CFU on the 8 stethoscope diaphragms without barriers, vs zero on those with barriers (p≤ 0.05). Growth rates were greatest at 48 hours, with colony counts as high as 160. While stethoscope diaphragms without barriers had increasing rates of C. difficile culture growth, the presence of the barrier resulted in no growth in 100% of stethoscope diaphragms for up to 1 week after contamination (Figure 1). C. difficile colony counts from stethoscope diaphragms at time-points up to 1 week. Conclusion Aseptic barriers allow C. difficile-contaminated stethoscope diaphragms to remain without bacterial growth for up to a week. Disposable aseptic diaphragm barriers may be effective in preventing the spread of C. difficile. Disclosures William F. Peacock, MD, AseptiScope Inc. (Board Member)


2020 ◽  
Vol 2 ◽  
pp. 10-20
Author(s):  
Zeferina Celeste da Costa Oliveira ◽  
Estanislau Sousa Saldanha ◽  
Manuel Vong

The purpose of this study is to examine the mediation effect of restaurant image on the relationship between service qualities, food quality and customer satisfaction in restaurant industry. Questionnaire used to collect data, while Smart PLS 3.0 was used to test the hypotheses. The result of this research revealed positive and significant relationships between food quality, service quality, restaurant image and customer satisfaction. The other hand, there is no mediation effect of restaurant image in relationship among food quality, service quality and customer satisfaction. This research provides data on the level of consumer satisfaction with food quality, the quality of service in Timor-Leste. The Government may use this information in developing training centres to provide training to staff to improve their skills and knowledge about food services.


Media Wisata ◽  
2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Sri Larasati

The restaurant is one of the businesses that is considered as an endless business. It is because a restaurant fulfils human’s need for food every day. Consequently. the more population live in the area, the higher demand for food. It causes the development of the restaurant industry in Yogyakarta to be more rapid. The study is conducted with the purpose to know the consumer satisfaction level of Muara Kapuas restaurant and Yu Sri restaurant and to test the satisfaction differences perceived by the consumers between Muara Kapuas restaurant and YU Sri restaurant. The result of the study shows that consumers are satisfied with the services provided by Muara Kapuas. The customer's Satisfaction in sequence starting from the biggest the service quality, amenity quality, accessibility quality and product quality. The consumers are satisfied with the YU Sri restaurant service. The customer satisfaction of Yu Sri restaurant in sequence starting from the biggest is product quality, service quality, amenity quality and accessibility quality. The analysis result of the customer's satisfaction differences is found between Muara Kapuas is a restaurant and YU Sri restaurant. In the services quality aspect, amenity quality and accessibility quality, the satisfaction level of that of the Muara Kapuas restaurant is higher than the customers of YU Sri restaurant. While in the product quality aspect, The Yu Sri restaurant consumers have satisfaction level than that of the Muara Kapuas Restaurant consumers.


Telaah Bisnis ◽  
2016 ◽  
Vol 14 (2) ◽  
Author(s):  
Kusuma Chandra Kirana

Abstract The key success in winning the competition is the ability to achieve the objectives in creating and maintaining the customers. Therefore, the management of the program has to satisfy the customers. One way to obtain the customer satisfaction is to deliver a quality service required by the customers. It means that the management of the business schools need to have a good understanding on students need that there is no gap between the expectation of the students and the service they received. Thus, the understanding of their need is highly required the quality service can be provided. Based on the result of the study that the processed using servqual analysis instrument, the hierarchy and correlation ranking, there is a significant difference between consumers expectation in School of Management in Yogyakarta.  


2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. A55-A56
Author(s):  
Alia T Sadek ◽  
Hanson B Cowan ◽  
Katie M Jimenez ◽  
Jesseca N Crawford ◽  
Nicholas D Maxwell ◽  
...  

Abstract The onset and exacerbation of obesity involves the overproduction of the adipocyte-derived hormone leptin, a key mediator of homeostatic appetite regulation and a signal for satiety. Although leptin’s hypothalamic regulation of food intake has been extensively investigated, its role in tandem with the anorectic neurotransmitter serotonin (5-HT) has been less characterized. 5-HT is synthesized in the dorsal raphe nucleus (DRN) where anatomical projections to many hypothalamic nuclei have previously been identified. Preliminary studies in our lab have: (1) identified serotonergic neurons responsive to leptin in the DRN that project to the arcuate nucleus (ARC) of the hypothalamus and (2) demonstrated leptin injected into the DRN significantly decreases food intake. The objective of the current study was to identify the role of 5-HT in leptin’s regulation of food intake first within the DRN, then between the DRN and the ARC. Adult male Sprague Dawley rats underwent stereotaxic surgery for guide cannula implantation in the DRN. After recovery, animals were administered 100 µg of p-chlorophenylalanine (PCPA), an inhibitor of 5-HT synthesis, in the DRN each day for four days. On the fourth day, leptin was also administered in the DRN (5 µg/rat) and food intake was measured over a 24-hour time course. ANOVA analysis revealed a significant difference in 24-hour food intake [F (3, 18) = 3.972; P = 0.0246] and post-hoc analysis showed that animals treated with leptin significantly decreased food intake (17.2 ± 2.0 g) compared to control rats (25.4 ± 0.9 g), whereas PCPA-treated rats did not differ from the control rats, suggesting that depletion of 5-HT attenuated leptin’s ability to regulate food intake within the DRN. To examine the role of 5-HT on leptin’s hypothalamic action, a subsequent experiment was conducted by implanting an additional cannula into the ARC for the administration of leptin or vehicle on the fourth day of treatment. ANOVA analysis revealed a significant difference in 24-hour food intake [F (3, 16) = 5.998; P = 0.0061] and post-hoc analysis showed that only rats treated with leptin in the ARC significantly decreased food intake (14.0 ± 1.5 g) compared to controls (21.8 ± 0.5 g). 5-HT depletion was assessed post-mortem using immunohistochemistry and was later quantified. Collectively, these results demonstrate that leptin’s ability to regulate food intake is dependent on 5-HT, regardless of the area of regulation (i.e. DRN or the hypothalamus).


2019 ◽  
Vol 8 (3) ◽  
pp. 4210-4217

Satisfaction of customers is extremely critical for any industry especially the highly competitive Telecom industry in India. This research examines statistical association of various demographic factors like age, gender, marital status, income, qualification, profession and locality with customer satisfaction of the mobile users of Gujarat, the 5th largest state of India in terms of area. In this research, responses of 800 mobile users with various demographic factors and from 4 different zones of Gujarat were gathered using various close ended questionnaires and simple random sampling. To capture the information and attributes related to satisfaction from mobile services a 5 point Likert Scale was used. The results were analyzed using ANOVA (Welch test, Brown-Forsythe and F test as applicable) and independent samples T test to reach to the desired objectives. Further post hoc tests (Games Howell and Tukey tests) as applicable were also carried out to pin point the group with significant difference in their mean values. These findings will be useful from telecom operator’s perspective for enhancing the customer retention and accusation of new customer base.


2019 ◽  
Vol 5 (4) ◽  
pp. 19-24
Author(s):  
V. F. Peter ◽  
Suhel Raza

The purpose of this study was purposively selected from the “Senior National Championship for the year 2018. Only women weightlifters participated in various weight categories, acted as the subjects. The age of the subjects ranged from 18-34 years. The total subjects were N=54, which were divided into three (3) groups of eighteen (18) subjects for each group. The first groups were low weight categories (48 kg. & 53 kg.), Second groups were middleweight categories (63 kg, 69 kg.) and third groups were upper group weight categories (90 kg, +90 kg.). In order to measure the relative strength of various lifters of different groups, the data was collected from the results of “Senior National Championship” Mangalore, Karnataka 21st to 25 January 2018. Descriptive Statistic (Mean, Standard Deviation), One-way, ANOVA (Analysis of variance) with post hoc test (LSD) was applied to analyze and compare the relative strength among the different body weight categories. The level of significance was set at 0.05. 3 indicate that there were significant differences in the entire three groups. However, group Lower had higher relative strength. After applying the post Hoc Test (LSD) it was found that there was a significant difference in all three groups in their relative strength.


2012 ◽  
Vol 42 (2) ◽  
Author(s):  
Anton Budhi Darmawan ◽  
Dwi Utami Anjarwati

Background: Chronic suppurative otitis media (CSOM) is one infectious disease of the middle ear, most commonly caused by Pseudomonas aeruginosa. A high number of patients come to the ENT outpatient clinic with active benign type of CSOM. The bacteria Pseudomonas aeruginosa is capable of producing biofilm which protects itself from penetration of antibiotics, and therefore creates resistance towards antibiotics and difficult to eradicate. Objective: The aim of this study was to compare the sensitivity levels of chloramphenicol, polymyxin-neomycin, cyprofloxacin and ofloxacine against Pseudomonas aeruginosa in patients with active benign type CSOM in ENT clinic. Method: The method used was across sectional study on 25 patients, from August 2010 until December 2010. Samples were taken withear swab and then put on sensitivity test to chloramphenicol, polymyxin-neomycin, cyprofloxacin andofloxacine using the diffusion disc method. The analysis used in this study was Cochran test. Results: Results showed a significant difference in sensitivity among chloramphenicol (38,70%), polymyxinneomycin(83,87%),cyprofloxacin(90,32%)andofloxacin(58,06%)withp=0,000(p<0,05).PostHocanalysisusing the Mc Nemar indicated that there were significant differences in sensitivity betweenpolymyxin-neomycin to chloramphenicol with p=0,000 (p<0,05), ciprofloxacin to chloramphenicol andciprofloxacin to ofloxacine with p= 0,002, but there were no significant differences between cyprofloxacinto polymyxin-neomycin with p=0,687, polymyxin-neomycin to ofloxacin p=0.057 and ofloxacin tochloramphenicol p=0,109.   There were significant differences in antibiotic ear dropssensitivity to Pseudomonas aeruginosa in patients with active benign type of CSOM. Cyprofloxacin andpolymyxin-neomycin were more sensitive than ofloxacin and chloramphenicol. Keywords: Pseudomonas aeruginosa, active benign type of chronic suppurative otitis media, antibioticear drops.  Abstrak :  Latar belakang: Otitis media supuratif kronik (OMSK) merupakan penyakit infeksi kronik telinga tengah yang sering dijumpai di klinik THT. Penyebab tersering OMSK adalah bakteri Pseudomonasaeruginosa. Pseudomonas aeruginosa mempunyai kemampuan untuk membentuk biofilm yangmelindunginya dari penetrasi antibiotik sehingga menimbulkan resistensi terhadap antibiotik dan sulituntuk eradikasinya. Tujuan: Untuk mengetahui perbandingan tingkat sensitivitas kloramfenikol,polimiksin-neomisin, ciprofloksasin dan ofloksasin terhadap isolat Pseudomonas aeruginosa padapasien OMSK benigna aktif di klinik THT RSMS. Metode: Metode yang digunakan adalah crosssectional terhadap 29 pasien OMSK di klinik THT RSMS periode bulan Agustus 2010 - Desember2010. Pengambilan sampel dilakukan dengan swab telinga. Uji sensitivitas terhadap kloramfenikol,polimiksin-neomisin, ciprofloksasin dan ofloksasin dilakukan dengan metode cakram secara difusi.Analisis yang digunakan dalam penelitian ini adalah Cochran dan analisis post hoc. Hasil: Didapatkansensitivitas kloramfenikol sebesar 38,70%, polimiksin-neomisin sebesar 83,87%, ciprofloksasin sebesar90,32% dan ofloksasin sebesar 58,06% dengan p=0,01 (P<0,05), yang menunjukkan adanya perbedaansensitivitas yang bermakna antara kloramfenikol, polimiksin-neomisin, ciprofloksasin dan ofloksasinterhadap Pseudomonas aeruginosa. Analisis post hoc menggunakan Mc Nemar menunjukkan bahwaterdapat perbedaan sensitivitas yang bermakna antara tetes telinga polimiksin-neomisin terhadapkloramfenikol, dan ciprofloksasin terhadap kloramfenikol p=0,000 (p<0,05), serta terdapat perbedaanyang bermakna antara tetes telinga ciprofloksasin terhadap ofloksasin, p=0,002, tetapi tidak terdapatperbedaan yang bermakna antara ciprofloksasin terhadap polimiksin-neomisin, p=0,687, polimiksinneomisinterhadap ofloksasin p=0,057, dan kloramfenikol terhadap ofloksasin p=0,109. Kesimpulan:Terdapat perbedaan sensitivitas yang bermakna tetes telinga antibiotik terhadap Pseudomonas aeruginosa pada pasien OMSK benigna aktif. Ciprofloksasin dan polimiksin-neomisin tetes telinga mempunyai sensitivitas yang lebih baik dibanding ofloksasin dan kloramfenikol. Kata kunci: Pseudomonas aeruginosa, otitis media supuratif kronik, tetes telinga antibiotik 


Author(s):  
Mana Alqahtani

The aim was to assess the influence of moderate cigarette-smoking on the clinical (bleeding on probing [BoP] and probing depth [PD]) and radiographic (crestal bone resorption [CBR]) around cement- and screw-retained dental implants at 5 years’ follow-up. A questionnaire was used to collect information about age, gender, smoking history, duration of implants in function, jaw location of the implant, and daily toothbrushing and flossing. Peri-implant BoP, PD and CBR were measured in all groups. Group comparisons were performed using one-way analysis of variance and for multiple comparisons, the Bonferroni Post hoc adjustment test was performed. Level of significance was set at P&lt;0.05. Forty-eight patients (25 smokers and 23 non-smokers) had cement-retained dental implants; and 48 (24 smokers and 24 non-smokers) had screw-retained dental implants. Among patients with cement and screw-retained dental implants, PD (P&lt;0.05) and CBR (P&lt;0.05) were significantly higher among smokers than non-smokers. The peri-implant sites that demonstrated BoP were statistically significantly higher among non-smokers (P&lt;0.05) than smokers among patients with cement- and screw-retained dental implants. There was no statistically significant difference in peri-implant PD and CBR among smokers with cement- and screw-retained dental implants. Among non-smokers with cement and screw-retained dental implants, there was no statistically significant difference in BoP, PD and CBR. Cigarette-smoking is associated with an increased PD and CBR around cement- and screw-retained dental implants. Cigarette-smoking increases peri-implant soft tissue inflammation as well as loss of crestal bone and this relationship is independent of the type of implant retention protocol used.The author recommends that cement- and screw-retained dental implants are suitable for prosthesis restoration in non-smokers. Further studies on dual-smokers (individuals smoking cigarettes and other forms of tobacco products) are needed related to the clinicoradiographic inflammatory parameters around cement- and screw-retained dental implants


Sign in / Sign up

Export Citation Format

Share Document