Some Latent Consequences of Bureaucratic Efficiency in Disaster Relief
An ever-expanding number of voluntary organizations have been created in recent decades to aid catastrophe victims. This proliferation of new groups, added to already existing relief organizations, has made the coordination of disaster relief increasingly difficult. Moreover, competitive spirit is fostered by the need of each to maintain a popular image of success and compassion since public reactions to their operations determine to a great extent how much financial support they can expect. But definitions of success may differ. A relief official may measure success in terms of the efficient distribution of a determined amount of food, clothing, shelter and services to those most in need. Yet material relief of this sort need not be the criterion of a successful relief operation from the victim's point of view. Most disaster studies fail to distinguish clearly between self-evaluation from within an organization and attitudes of those persons for whom the services are intended. It is my purpose here to clarify this distinction and to examine in some detail the effectiveness of two contrasting relief agencies. It is further anticipated that findings and concIusions from this study can be used to develop more effective methods for distributing disaster relief or for administering other welfare and relief programs.