STATE ADMINISTRATION SERVICE MANAGEMENT

2019 ◽  
pp. 268
Author(s):  
Oskars Vasiļjevs
Keyword(s):  
Service Management ◽  
Public Services ◽  
The State ◽  
High Quality ◽  
State Administration ◽  
To Receive

Paragraphs six and eight of the Section 10 of the State Administration Structure Law determine that State administration shall regularly examine and improve the quality of public services and organize them in a manner that is as convenient and approachable to individuals as possible. In order to comply the rights of individuals to receive high quality State administration services and approachable State administration, the Section 97 of the State Administration Structure Law determines implementation of State administration service management. Nevertheless, the process of management of the State administration services has been introduced recently and is not explored much.

ENSURING OF STANDARDS FOR THE PROVISION OF ADMINISTRATIVE SERVICES AS THE MAIN WAY OF REALIZING THE RIGHTS OF CITIZENS IN THE EXECUTIVE BRANCH

2018 ◽  
Author(s):  
Yuliia Mеkh ◽  
◽  
Anastasiia Pererodova ◽  
Keyword(s):  
Public Services ◽  
Executive Branch ◽  
The State ◽  
Standard Of Living ◽  
Quality Work ◽  
Administrative Services ◽  
Existing Problems ◽  
Executive Authority ◽  
To Receive

The article is devoted to the topical issue of the importance of ensuring standards of administrative services in Ukraine, the application of international experience in the provision of administrative services for the sake of improving the efficiency and quality of services provided. The main directions of development and reforming of administrative services through their standardization, the main ways of ensuring the rights of citizens to receive administrative services are defined. Listed the main standards of administrative services, which are the most important to achieve prompt, efficient and quality provision of public services to the population. The sphere of providing administrative services has been studied and numerous problems in this area that need immediate solutions have been identified. Ways of solving the existing problems have been proposed in order to increase the satisfaction of citizens with the services received and to improve the standard of living of the population in the state. In addition, in our study we have analyzed the world experience of standardization of provision of administrative services, which demonstrates that the policy of many modern states is aimed at achieving more efficient and high-quality work of executive authorities, and the main goal of which is to increase the satisfaction of the population with the services received, the realization of the rights of citizens in the sphere of executive authorities and the formation of permanent relations between the person and the state. The authors of the article note that the sphere of administrative services is an integral part of life of each citizen of Ukraine and that is why providing the population with quality and affordable conditions for receiving public services should be one of the most important tasks that should be solved by executive authority.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

Conducting Goals-of-Care Discussions Takes Less Time Than Imagined

2020 ◽  
Vol 16 (12) ◽  
pp. e1499-e1506
Author(s):  
Sofya Pintova ◽  
Ryan Leibrandt ◽  
Cardinale B. Smith ◽  
Kerin B. Adelson ◽  
Jason Gonsky ◽  
...  
Keyword(s):  
Cancer Progression ◽  
High Quality ◽  
Goals Of Care ◽  
Coaching Model ◽  
Face To Face ◽  
Significant Difference ◽  
Encounter Time ◽  
Face Time ◽  
To Receive

PURPOSE: To describe the length of encounter during visits where goals-of-care (GoC) discussions were expected to take place. METHODS: Oncologists from community, academic, municipal, and rural hospitals were randomly assigned to receive a coaching model of communication skills to facilitate GoC discussions with patients with newly diagnosed advanced solid-tumor cancer with a prognosis of < 2 years. Patients were surveyed after the first restaging visit regarding the quality of the GoC discussion on a scale of 0-10 (0 = worst; 10 = best), with ≥ 8 indicating a high-quality GoC discussion. Visits were audiotaped, and total encounter time was measured. RESULTS: The median face-to-face time oncologists spent during a GoC discussion was 15 minutes (range, 10-20 minutes). Among the different hospital types, there was no significant difference in encounter time. There was no difference in the length of the encounter whether a high-quality GoC discussion took place or not (15 v 14 minutes; P = .9). If there was imaging evidence of cancer progression, the median encounter time was 18 minutes compared with 13 minutes for no progression ( P = .03). In a multivariate model, oncologist productivity, patient age, and Medicare coverage affected duration of the encounter. CONCLUSION: Oncologists can complete high-quality GoC discussions in 15 minutes. These data refute the common misperception that discussing such matters with patients with advanced cancer requires significant time.

scholarly journals Dialogue Generation: From Imitation Learning to Inverse Reinforcement Learning

2019 ◽  
Vol 33 ◽  
pp. 6722-6729 ◽  
Author(s):  
Ziming Li ◽  
Julia Kiseleva ◽  
Maarten De Rijke
Keyword(s):  
Reinforcement Learning ◽  
State Of The Art ◽  
The State ◽  
Experimental Results ◽  
Imitation Learning ◽  
Local Optimum ◽  
Inverse Reinforcement Learning ◽  
High Quality ◽  
Overall Performance

The performance of adversarial dialogue generation models relies on the quality of the reward signal produced by the discriminator. The reward signal from a poor discriminator can be very sparse and unstable, which may lead the generator to fall into a local optimum or to produce nonsense replies. To alleviate the first problem, we first extend a recently proposed adversarial dialogue generation method to an adversarial imitation learning solution. Then, in the framework of adversarial inverse reinforcement learning, we propose a new reward model for dialogue generation that can provide a more accurate and precise reward signal for generator training. We evaluate the performance of the resulting model with automatic metrics and human evaluations in two annotation settings. Our experimental results demonstrate that our model can generate more high-quality responses and achieve higher overall performance than the state-of-the-art.

scholarly journals Better Public Services: a window of opportunity

2012 ◽  
Vol 8 (3) ◽  
Author(s):  
Bill Ryan
Keyword(s):  
New Zealand ◽  
Public Services ◽  
Prime Minister ◽  
Chief Executive ◽  
Cost Effective ◽  
The State ◽  
Advisory Group ◽  
Window Of Opportunity ◽  
High Quality ◽  
State Sector

Led by an advisory group, Better Public Services is the government’s programme to reform the state sector to provide high-quality, flexible and cost-effective public services. The advisory group was established May 2011 and reported December 2011, with the report released March 2012 (Better Public Services Advisory Group (BPSAG), 2011). It comprised eight members: (then) Department of the Prime Minister and Cabinet chief executive, Maarten Wevers (chair); Watercare Services Ltd (Auckland) chief executive Mark Ford; Air New Zealand group general manager, people and technical operations, Vanessa Stoddart; Wise Group chief executive Jacqui Graham; the state services commissioner, Iain Rennie; State Services Commission deputy commissioner Sandi Beatie; secretary to the Treasury Gabriel Makhlouf; Victoria University School of Government professor Peter Hughes 

Electroencephalographic Evidence on the Strategies of Adaptation to the Factors of Monotony

2009 ◽  
Vol 12 (1) ◽  
pp. 32-45 ◽  
Author(s):  
Elena V. Aslanyan ◽  
Valery N. Kiroy
Keyword(s):  
Power Plants ◽  
Work Performance ◽  
Brain Activity ◽  
The State ◽  
High Quality ◽  
High Lability ◽  
Occupational Selection ◽  
The Brain

In a series of studies, in which 19 apparently healthy male volunteers participated, on the basis of a comparative analysis of the bioelectric brain activity and work performance, it is shown that two strategies of adaptation to the factors of monotony are possible. One of them is based on the maintenance of a high quality of activity even at the price of a considerable reduction in the functional state of the brain; the second is based on the maintenance of the functional status of the brain even at the expense of the short-term loss of control over realizable performance. The factor conditioning the long term inability to support continual high quality of performance under the conditions of monotony is a high lability in nervous processes. The resistance to the effects of the factors of monotony is connected, on the other hand, with the low lability of nervous processes with a certain predominance of excitatory processes over inhibiting processes. The electrographic correlates of the development of the state of monotony represent an increase in the EEG of an alert person of the slow spectra (theta and alpha), and also beta-2 waves, as well as a reduction in the intrahemispheric coherence of alpha-waves. These results can be used for the development of control systems for the state of the operators who work in conditions of monotony (pilots, the operators of electric trains, the operators of power plants, including atomic power plants, and others), as well as in the occupational selection of individuals for jobs involving work under such conditions.

scholarly journals PERSEPSI PELANGGAN TERHADAP KUALITAS PELAYANAN PUBLIK PERUSAHAAN LISTRIK NEGARA (PLN) UNIT PELAYANAN DAN JARINGAN (UPJ) BEKASI KOTA

2016 ◽  
Vol 6 (2) ◽  
Author(s):  
Dahlia Dessianyanthi ◽  
Aida Vitayala S. Hubeis
Keyword(s):  
Public Service ◽  
Public Services ◽  
Education Level ◽  
The State ◽  
Average Score ◽  
Business World ◽  
Profit Center ◽  
Customer Services ◽  
The Relationship

Public service is one form of the state apparatus functions as a public servant as well as a<br />servant of the state. Seeing an increasingly competitive business world today, the company that<br />provide public service need to change their customer services into a profit center. The quality of<br />service provides an important link between the company and customers, also can help to push the<br />company to achieve their goals and give positive image. Company's image depends on how the<br />company give their services to the customer. Companies are required to constantly monitor public<br />perceptions or opinions about the company, through its institutional functions of Public Relation (PR).<br />The purpose of this research is to analyze the customer's perception of the quality of public services at<br />PLN UPJ Bekasi Kota, and the relationship between the internal and external factors with the<br />customer's perception of public services at PLN UPJ Bekasi Kota. The results of this research show<br />the customer’s perception on the quality of public services at PLN UPJ Bekasi Kota is good with the<br />average score equal to 3.86. Correlation test showed that there are five significant correlation, which<br />is the relationship between education level and assurance, education level and responsiveness,<br />education level and tangibles, income level and tangibles, and the frequency of respondents calling<br />and responsiveness.<br />Keywords: Public Service, Quality of Service, PLN

scholarly journals Collective contract in economy, public services and state administration in the conditions of transition

1997 ◽  
Vol 69 (3) ◽  
pp. 19-29
Author(s):  
Branislav Fatić
Keyword(s):  
Public Services ◽  
The State ◽  
State Management ◽  
State Administration ◽  
Collective Contract ◽  
Social Property

In this paper the author determines the contents of collective contract, particular in the direction to social property, public services and state administration. State administration bodies are dominated by autocratic rules in state management, and all the relations inside are based on the command - obedience process. The author concludes that in the state administration changes are needed, which would ensure maintenance of independence and responsibility of the employers in their work.

scholarly journals PERBUATAN PIDANA BUGHAH DALAM HUKUM PIDANA ISLAM

2014 ◽  
Vol 3 (1) ◽  
Author(s):  
Riswadi Riswadi
Keyword(s):  
Environmental Factors ◽  
Islamic Law ◽  
The State ◽  
Color Differences ◽  
Muslim Intellectuals ◽  
The Law ◽  
To Receive ◽  
The Relationship

During this time, the issue bughah; separatists; the plots tend to receive less attention among Muslim intellectuals. Bughah deeds have made part of a crime (against the law). In Islamic law, a criminal act bughah also still have a different understanding. There is mention, that act bughah set with criminal types had, qishas or criminal ta'zir. Restrictions specified types of criminal is understood in terms of the act, the relationship with the rights, or any other cause in connection with the action against the state or government. Therefore, the range of possibilities can contain different perceptions and motives when trying to explain the quality of the act bughah. Similarly, environmental factors, socio-historical, cultural and political developments also color differences in terms of the substance of the type of criminal act bughah category. Kata kunci: pidana, bughah dan pidana Islam

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