scholarly journals THE CONCEPTUAL MODELS OF E-SERVICE QUALITY TO INCREASE COMMITMENT WAQIF

2021 ◽  
Vol 7 (2) ◽  
pp. 289
Author(s):  
Lintang Titian Purbasari ◽  
Ririn Tri Ratnasari
Keyword(s):  
Service Quality ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Information Quality ◽  
Empirical Studies ◽  
System Quality ◽  
Environment Quality ◽  
The Government ◽  
The Relationship ◽  
Mediator Variable

This study aims to conceptualize the relationship between e-service quality and commitment waqif through e-trust with the moderator variables of communication and religiosity. The conceptual framework was developed from social exchange theory and previous literature on commitment. Nine propositions raised in this study consist of five proposed antecedents of e-service quality, namely environment quality, promotion quality, information quality, system quality, and outcome quality. Then the communication and religiosity factors are proposed no longer as determinants of commitment but as moderators, and e-trust is offered to be a mediator variable between e-service quality and commitment waqif. Many factors can affect commitment waqif, but this study only focuses on the effect of e-service quality. With this conceptual model, it is hoped that the donation platform manager can improve the e-service quality so that donors are loyal to donate through electronic services. In addition, to ease the burden on the government in collecting cash waqf funds and reach the potential that has been set faster. Further researchers can conduct empirical studies by proving all the arguments that have been put forward, also can use other factors that can affect commitment waqif. 

Kuwaiti Hospital Patients’ Continuance Intention to Use Telemedical Systems in the Wake of the COVID-19 Pandemic: Survey Study Among Patients (Preprint)

2021 ◽  
Author(s):  
Ibtesam Almutairi
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Survey Study ◽  
Intention To Use ◽  
System Quality ◽  
Continuance Intention ◽  
Quantitative Research Methods ◽  
Patient’S Satisfaction ◽  
Relationship Of ◽  
The Relationship

BACKGROUND Telemedicine is a system using telecommunication technologies to diagnose, treat, and monitor patients by healthcare physicians and specialists in many developing countries such as Kuwait. Telemedicine services have proven to be successful in reporting and tracking patient records, delivering, real time monitoring, providing correct medications, and early detection of clinical decline. Covid-19 pandemic period have reinforced telemedicine system’s benefits even more in Kuwait. OBJECTIVE The objective of this study is to investigate factors influencing patients’ continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. METHODS The updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called ‘Sehaty online’. The corresponding data was analyzed using SmartPLS. RESULTS The findings of this study revealed that the relationship of both telemedicine’s information quality and system quality with patient’s satisfaction are significant with (β = 0.377, t = 5.612, P < 0.001), (β = 0.295, t = 4.397, P < 0.001) respectively. While the relationship of service quality and patient’s satisfaction is not significant with (β = -0.056, t = 0.894, P > 0.05). patient’s satisfaction relationship with patients’ continuance intention to use telemedicine found to be significant with (β = 0.403, t = 8.732, P < 0.001). CONCLUSIONS It has been concluded that information quality and system quality have a positive and significant influence on patient’s satisfaction, whereas service quality has an insignificant influence on patient’s satisfaction. Also, patients’ continuance intention to use telemedicine is found to be significantly impacted by their satisfaction.

E-service quality on live streaming platforms: swift guanxi perspective

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Min Zhang ◽  
Lin Sun ◽  
Fang Qin ◽  
G. Alan Wang
Keyword(s):  
Service Quality ◽  
Social Exchange ◽  
Purchase Intention ◽  
Social Exchange Theory ◽  
Online Survey ◽  
Information Quality ◽  
Live Streaming ◽  
Content Type ◽  
Interaction Quality ◽  
The Impact

Purpose In recent years, more and more e-retailers have adopted live streaming services to attract customers. Although the extant literature has mostly examined the motivations for live streaming usage, it remains unclear how to enhance customers’ purchase behaviour. Based on the social exchange theory, in the context of live streaming platforms (LSP), this study aims to investigate the impact of information quality and interaction quality on swift guanxi and customers’ purchase intention. Design/methodology/approach This study conducted an online survey to conduct two rounds of data collection and analyses the data using SPSS and SmartPLS softwares. Findings The results show that information quality (believability, usefulness and vividness) and interaction quality (responsiveness, real-time interaction and empathy) are positively related to swift guanxi, which may influence customers’ online purchase intention on LSP. Originality/value Prior service quality studies tend to focus on traditional physical stores and e-commerce websites context. This study offers the description of key dimensions of service quality on emerging LSP context. The study also confirms the importance of swift guanxi in an online marketplace.

Building committedWaqif: the role of information disclosure

2019 ◽  
Vol 10 (2) ◽  
pp. 185-215 ◽  
Author(s):  
Mohamad Isa Abd Jalil ◽  
Sofri Yahya ◽  
Anwar Allah Pitchay
Keyword(s):  
Conceptual Framework ◽  
Social Exchange ◽  
Information Disclosure ◽  
Empirical Studies ◽  
Financial Information ◽  
Content Type ◽  
The Relationship ◽  
Mediator Variable ◽  
Role Of Information

PurposeThe purpose of this study is to conceptualise the relationship between information disclosure andWaqifcommitment, taking into consideration the role of level of trust (mediator variable) and communication and type of payment (moderator variables).Design/methodology/approachThe conceptual framework is developed from the theory of social exchange (mediated philanthropy model) and selected previous literature concerning commitment.FindingsAccording to previous empirical research, a conceptual framework was developed to facilitate further analysis in the study. Nine propositions were raised in this paper where the factor of communication and payment method is proposed to no longer the factor that determined commitment but as moderator. There is five antecedent of information disclosure proposed, which is basic information, financial information, non-financial information, future information and governance information. Also, trust is offered to be the mediator variable between information disclosure andWaqfcommitment.Research limitations/implicationsBy realising many factors that may influence the commitment ofwaqfsuch as demonstrable utility, emotional utility and familial utility, this study only focusses on the effect of information disclosure.Practical implicationsThis paper provides an opportunity for further empirical studies to prove the relationship between information disclosure andWaqfcommitment. This paper also brought opportunities to investigate both conceptually and empirically, other factors that could affectWaqfcommitment.Originality/valueTo the best of the author’s knowledge, few studies have been done concerning donors commitment. While there are none yet, the research examinedWaqfcommitment. The originality value of this study is that there is a gap in knowledge regarding the analysis ofWaqfcommitment, the level of trust amongwaqifis the information thatWaqfexpected, the preferred communication between Mutawalli andWaqfand type of payment thatWaqffavoured. This study is believed to be a novel based on the framework developed.

scholarly journals Implementasi HOT-Fit Model Dalam Evaluasi Perpustakaan Digital Universitas PGRI Madiun

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ridho Pamungkas
Keyword(s):  
Service Quality ◽  
Digital Library ◽  
Information Quality ◽  
Service Use ◽  
Quality Service ◽  
System Quality ◽  
Tertiary Institutions ◽  
The Relationship ◽  
Role Of Information

The library is a Technical Implementation Unit in tertiary institutions that has a role as a means of supporting the lecture process for students as well as media for gathering and disseminating information in the aspects of education, research aspects and aspects of community service to help achieve the Tri Dharma of Higher Education. Digital Library is the result of the role of information technology that provides convenience in providing information to users without being hindered by time and space. The aim of this research is to evaluate the digital library of Madiun University using the HOT-Fit Model (Human, Organizaton, Technology) method, which contains several variables, namely system quality, service quality, information quality, service use, service quality, system benefits and customer satisfaction . the results of this study as a whole can be seen the relationship between the three variables interplay between variables.

scholarly journals Analyzing E-Commerce Success using DeLone and McLean Model

2019 ◽  
Vol 5 (2) ◽  
pp. 156 ◽  
Author(s):  
Ruth Johana Angelina ◽  
Aji Hermawan ◽  
Arif Imam Suroso
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
The Relationship

Background: The increasing usage and development of e-commerce in Indonesia, demands competition between e-commerce that exists. To be successful e-commerce should be balanced with a good information system. Some clinical research has established what factors that affected the success, including DeLone and McLean. According to their e-commerce success model, there are six variables that affect e-commerce success, system quality, information quality, service quality, use, user satisfaction, and net benefitObjective: The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and use. In addition, the study aims to analyze the relationship between user satisfaction and use to a net benefit.Methods: This study draws on the DeLone and McLean Model of Information System (IS) success model. It is a quantitative study that was conducted in the form of a survey of 110 users of each Lazada, Bukalapak, and Shopee users.Results: By applying DeLone and McLean model, this findings confirmed four hypotheses were significant in Bukalapak, Lazada, and Shopee.Conclusion:There were significant effect between the system quality on user satisfaction, service quality on use, service quality on user satisfaction and user satisfaction on net benefits. Meanwhile, system quality had insignificant effect to use and also information quality to use in Bukalapak, Lazada, and Shopee.Keywords: DeLone and McLean model,E-Commerce Success, Information System Success Measurement, IS Success Model 

Impact of shared goals on knowledge hiding behavior: the moderating role of trust

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Athar Nadeem ◽  
Zhiying Liu ◽  
Usman Ghani ◽  
Amna Younis ◽  
Yi Xu
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Empirical Studies ◽  
Total Sample ◽  
Valuable Insight ◽  
Content Type ◽  
Shared Goals ◽  
Hiding Behavior ◽  
Knowledge Hiding ◽  
The Relationship

PurposeThis study, based on social exchange theory, aims to explore knowledge hiding behavior in relation to shared goals of individuals working in teams and trust (cognitive-based trust and affective-based trust) as a boundary condition on shared goals and knowledge hiding relationship.Design/methodology/approachA total sample of 270 reliable questionnaires are collected from university students in China. SPSS and AMOS are employed for the data analysis of the proposed model.FindingsFindings of the study have indicated that shared goals are negatively associated with knowledge hiding behavior. Furthermore, trust (cognitive-based trust and affective-based trust) moderates the relationship between shared goals and knowledge hiding behavior.Practical implicationsThis study has provided empirical proof and in-depth understanding and recommendations for supervisors and administrative authorities to form the culture of groups/teams with shared goals to reduce the undesirable individual behaviors.Originality/valueThis study, among the first empirical studies investigating the relationship between shared goals and knowledge hiding behavior, trust as a moderator, enriches the existing academic literature of and provides valuable insight into the research on knowledge hiding and knowledge management.

scholarly journals The Role of Information Systems in the Process of Administrative Decision Making among those who work at the Human Resources Department of the Government of Fujairah - United Arab Emirates: دور نظم المعلومات في عملية اتخاذ القرارات الادارية لدى العاملين في دائرة الموارد البشرية في حكومة الفجيرة - دولة الامارات العربية المتحدة

2016 ◽  
Vol 2 (6) ◽  
Author(s):  
Firas Mahdi Saleh , Sondos Abdul Aziz Hamoudi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Quality ◽  
Human Resources ◽  
United Arab Emirates ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
The Government

The current research aimed at identifying the level of relationship between information technology, and making administrative decisions among those who work at the Human Resources Department at Emirate of Fujairah. Therefore, the society of the current research is all the people who work at the department of Human Resources at Emirate of Fujairah from both gender (males and females) with their multi-level jobs. Their number is (86) and (60) of them are taken as a sample which represent (71) of the total research society. To collect data, the researcher used a questionnaire as an instrument for his research. The researcher prepared it and wrote its items which contained (109) items distributed on (4) sides which are: quality of information technology, information quality, service quality, information technology (Software – Hardware). According to the previous findings, the researcher observes that the following results: There is a significantly high relationship between information systems and making administrative decisions at the Human Resources Department. There is a significantly high relationship between system quality, service quality, information quality, Information technology and making administrative decisions.  

scholarly journals The role of user satisfaction in implementing a Business Intelligence System

2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Philip A.E. Serumaga-Zake
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Business Intelligence ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Online Survey ◽  
Information Quality ◽  
System Quality ◽  
Net Benefits ◽  
The Relationship

Background: Despite increasing importance of the use of Business Intelligence (BI) as a technology-driven process for giving decision support, the success or failure of BI has not been investigated fully in South Africa. BI is not well understood because of an absence of documented proof of its practice.Objectives: This study was intended to investigate BI and identify the moderating and mediating effects of user satisfaction on the relationship between system quality, information quality and service quality on the one hand and perceived net benefits on the other in South Africa.Methods: The quantitative methods approach was predominantly used in this study. A total of 211 responses were obtained from a random sample of 250 BI users throughout South Africa. A semi-structured online survey questionnaire was used to collect the data, and correlation and multiple regression analyses were used to analyse it.Results: It was found that user satisfaction mediates the relationship between perceived net benefits and system quality and service quality. It also moderates the effects of system quality and service quality on perceived net benefits. Information quality is not related with user satisfaction and perceived net benefits.Conclusion: The implication of the results is that system quality and user satisfaction should be enhanced and maintained to achieve perceived positive net benefits in order to make the BI system more effective and efficient.

Age and Education as Major Determinants of HIS's Adoption

2021 ◽  
Vol 10 (4) ◽  
pp. 76-95
Author(s):  
Emad Ahmed Abu-Shanab
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Public Hospitals ◽  
System Quality ◽  
The Public ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
The Relationship

This study explored the perceptions of 264 nurses regarding their satisfaction with health information systems (HIS) in one of the public hospitals in the GCC area. The study adopted the information system success model and tried to predict satisfaction level utilizing information quality, system quality, and service quality. Results supported the role of information quality and service quality in predicting satisfaction. In addition, four factors were used as moderators of relationships assumed. Three moderation effects were witnessed: gender moderated the relationship between service quality and satisfaction, age moderated the relationship between service quality and satisfaction, and also moderated the relationship between system quality and satisfaction. A set of one-way ANOVA tests were used to compare different perceptions based on the four demographic factors (gender, age, education, and experience) on the item and construct levels. Conclusions and a summary of all results are reported in this study.

scholarly journals Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality

2020 ◽  
Vol 10 (1) ◽  
pp. 282-293
Author(s):  
Ford Lumban Gaol ◽  
Intan Puryasana ◽  
Tokuro Matsuo
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Erp System ◽  
Implementation Team ◽  
Chemical Company ◽  
Chemical Companies ◽  
It Application

AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.

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