scholarly journals Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya

Author(s):  
Rocky Hermansyah ◽  
Eddy M. Sutanto

This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.

2019 ◽  
Vol 1 (4) ◽  
pp. 51-58
Author(s):  
Silvan Tande Bura ◽  
Nurdin Brasit ◽  
Sumardi Sumardi

This study aims to determine the effect of the work environment, work discipline and work motivation on the performance of the state civil apparatus (ASN) in Tana Toraja district. This study uses descriptive and verification methods. The population in this study was part of the state civil apparatus (ASN) in Tana Toraja Regency, which amounted to 150 people. The sampling method is a purposive sampling. The type of data used is quantitative data collected using a questionnaire. The data analysis technique used in this study is quantitative analysis. The results of this study indicate that the work environment, work discipline, and work motivation simultaneously have a direct, positive and significant effect on performance. The work environment has a direct, positive and significant effect on performance. Work discipline has a direct, positive and significant effect on performance. Work motivation has a direct, positive and significant effect on employee performance. The most dominant variable influencing the performance of the state civil service (ASN) in Tana Toraja Regency is work discipline.


2020 ◽  
Author(s):  
Vebi Deswanto

The purpose of this research is to analyza the influence of work motivation and training on the performance of the employees at the Education and Culture Office Of Padang Pariaman Regency. In this study using descriptive analisys. This analysis is to strengthen the argumentation and logic in answering and implementing allegations that will be described in quantitative analysis, for testing this research hypothesis, including multiple regression analysis. The result of this study illustrate that all variables affect the performance of employees. The result of this research where the variable of work motivation (X1) is known equal to 1,670 then training variable (X2) is obtained equal to 1,670, for employee performance result (Y) equal to 33,196. It can be concluded that the motivation of work ad training is influential in improving the performance of employees within the Department of Education and Culture of Padang Pariaman Regency.


2020 ◽  
Vol 2 (1) ◽  
pp. 5-8
Author(s):  
Arnas A.M Patonangi ◽  
Cahyono Cahyono ◽  
Muhlis Ruslan

Penelitian ini bertujuan untuk mengetahui apakah motivasi, kedisiplinan berpengaruh terhadap perilaku kerja, apakah motivasi dan kedisiplinan berpengaruh terhadap prestasi kerja, apakah perilaku kerja berpengaruh terhadap prestasi kerja, apakah motivasi berpengaruh terhadap prestasi kerja pegawai melalui perilaku kerja, serta apakah kedisiplinan berpengaruh terhadap prestasi kerja pegawai melalui perilaku kerja pada DKIPS Provinsi Sulawesi Barat. Teknik pengumpulan data melalui observasi, interview dan dokumentasi serta kuesioner. Sedangkan teknik analisis data yang digunakan adalah analisis statistic deskriptif, statistik infe-rensial, PLS (Partial Least Square), pengujian hipotesis. Hasil penelitian menemukan bahwa motivasi kerja berpengaruh positif dan signifikan terhadap perilaku kerja, Kedisiplinan berpengaruh positif dan signifikan terhadap perilaku kerja, Motivasi kerja berpengaruh positif dan signifikan terhadap prestasi kerja, Kedisiplinan berpengaruh positif dan signifikan terhadap prestasi kerja pegawai, Perilaku kerja berpengaruh positif dan signifikan terhadap prestasi kerja pegawai, hasil uji mediasi menunjukkan bahwa perilaku kerja dapat memediasi motivasi kerja terhadap prestasi kerja pegawai pada DKIPS Provinsi Sulawesi Barat, serta hasil uji mediasi menunjukkan bahwa perilaku kerja dapat memediasi disiplin kerja terhadap prestasi kerja pegawai pada DKIPS Provinsi Sulawesi Barat. This study aims to determine whether motivation, discipline affect work behavior, do motivation and discipline affect work performance, does work behavior affect work performance, does motivation affect employee performance through work behavior, and does discipline affect work performance through work behavior in West Sulawesi Province DKIPS. Data collection techniques through observation, interviews and documentation and questionnaires. While the data analysis technique used is descriptive statistical analysis, inferential statistics, PLS (Partial Least Square), hypothesis testing. The results found that work motivation has a positive and significant effect on work behavior, the discipline has a positive and significant effect on work behavior, work motivation has a positive and significant effect on work performance, the discipline has a positive and significant effect on employee work performance, work behavior has a positive and significant effect on employee work performance, mediation test results indicate that work behavior can mediate work motivation on employee work performance in DKIPS Province of West Sulawesi, and mediation test results indicate that work behavior can mediate work discipline towards employee work performance at DKIPS Province of West Sulawesi.


2021 ◽  
Vol 15 (01) ◽  
pp. 21-34
Author(s):  
Zuraida Zuraida

Abstract : Contract employees are employees who work at the company with a certain time limit, and can be dismissed at any time, this affects employees' perceptions of career development at the company and also affects employee commitment to the company. This study aims to examine the relationship between perceptions of career development and organizational commitment for contract employees. Perceptions of career development variables and organizational commitment were measured using a scale. The subjects of this study were 48 contract employees, with the determination of the sample based on accidental sampling. The analysis technique used in this research is quantitative analysis using Karl Pearson's product moment with SPSS version 20 for Windows. Based on the research results, it is known that the perception of career development with organizational commitment on contract employees. There is a significant positive correlation (r.0.813 with sig <0.05) between the variable perceptions of career development and organizational commitment for contract employees, namely 0.000 and the significance value is below / less than 0.05, this means that the higher (positive) the perception of career development, the higher employee commitment to the company and vice versa, the lower (negative) perceptions of employee career development, the lower employee commitment to the company. On the perception of career development has the most categories at low (negative) with a contribution of 50% and organizational commitment at most has a low category with contributions 46%.   Keywords:   Contract Employees, Organizational Commitment, Perceptions of Career Development.   Abstrak : Karyawan kontrak merupakan karyawan yang bekerja di perusahaan dengan batasan waktu tertentu dan sewaktu-waktu dapat diberhentikan, hal ini mempengaruhi persepsi karyawan terhadap pengembangan karirnya pada perusahaan tersebut dan juga mempengaruhi komitmen karyawan pada perusahaannya. Penelitian ini bertujuan untuk menguji hubungan persepsi pengembangan karir terhadap komitmen organisasi pada karyawan kontrak. Variabel persepsi pengembangan karir dan komitmen organisasi diukur dengan menggunakan skala. Subjek penelitian ini berjumlah 48 karyawan kontrak , dengan penentuan sampel berdasarkan accidental sampling. Teknik analisis yang digunakan pada penelitian ini adalah analisis kuantitatif dengan menggunakan product moment karl pearson dengan program SPSS versi 20 for Windows. Berdasarkan hasil penelitian, diketahui bahwa persepsi pengembangan karir dengan komitmen organisasi pada karyawan kontrak, ada korelasi positif yang signifikan (r.0.813 dengan sig < 0.05) antara variabel persepsi pengembangan karir  dengan komitmen organisasi pada karyawan kontrak yaitu 0.000 dan nilai signifikansinya dibawah/lebih kecil 0.05, ini berarti bahwa semakin tinggi (positif) persepsi pengembangan karir maka semakin tinggi komitmen karyawan pada perusahaannya begitu sebaliknya semakin rendah (negatif) persepsi pengembangan karir karyawan maka semakin rendah komitmen karyawan pada perusahaannya. Pada persepsi pengembangan karir memiliki kategori paling banyak pada tingkat rendah (negatif) dengan kontribusi 50% dan komitmen organisasi paling banyak memiliki kategori rendah dengan kontribusi 46%.   Kata Kunci :  Karyawan Kontrak, Komitmen Organisasi, Persepsi Pengembangan Karir 


2021 ◽  
Vol 1 (2) ◽  
pp. 145-152
Author(s):  
Juni Eliana Prasetya N ◽  
Moh. Faizal ◽  
Choirunnisak Choirunnisak

In this study, there are results that contradict the theory which states that the higher the level of training and motivation, the employee's performance should increase.  In this study, training had no effect and motivation had no positive effect. This study aims to determine the effect of training and work motivation on employee performance in Kopiloka 3.0.  The population in this study were all employees at Kopiloka 3.0, which amounted to 15 people with a sample of 15 people using saturated sampling.  The data analysis technique in this study used SPSS 24 software, which consisted of data quality test, classical assumption test, multiple regression analysis, and hypothesis testing. By using multiple regression analysis, the results of the study show that training has no effect on employee performance.  Motivation has a significant effect on employee performance.  Simultaneously (together) the independent variables of training and motivation have an effect on employee performance.


2019 ◽  
Author(s):  
Heru Marta Saputra ◽  
Riri mayliza

Effect of Financial Compensation, Work Environment and Work Motivation on Employee Performance in the Regional Water Company (PDAM) Payakumbuh. The principal issues in this study is whether the process of financial compensation, work environment, work motivation influence on the performance of employees at the Regional Water Company (PDAM) Payakumbuh. This study aims to reveal the Financial Compensation Effect, Work Environment and Work Motivation on Employee Performance in the Regional Water Company (PDAM) Payakumbuh. This research is descriptive associative. The population in this study is the employee at the Regional Water Company (PDAM) Payakumbuh totaling 67 people. The sampling technique sampling study is saturated. The questionnaire was used as data collection techniques. Data analysis technique used is descriptive analysis and multiple regression analysis, multicollinearity analysis, analysis heterokedastisistas, normality test and coefficient detereminasi. To test the hypothesis used t test, Test F. Based on the analysis of the influence of financial compensation, work environment and work motivation and employee performance, especially in the Regional Water Company (PDAM) Payakumbuh, it would seem that there is a positive influence and significant correlation between financial compensation, work environment, work motivation on employee performance. Thus the hypothesis is proved.


2020 ◽  
Vol 28 (1) ◽  
pp. 106-118
Author(s):  
Evi Mafriningsianti

This research objective to determine the satisfaction, discipline, and motivation of employees of PDAM Tirta Bhagasasi Bekasi, and also to determine satisfaction and discipline of influence on work motivation the employee of PDAM Tirta Bhagasasi Bekasi. There are 90 employees of PDAM Tirta Bhagasasi Bekasi as a sample in this study. The sampling technique uses simple random sampling techniques. Observation and questionnaire methods are used in collecting the data. The data analysis technique uses multiple regression analysis with the SPSS program. The results of the descriptive analysis show the good realization of job satisfaction (average score 3.63) and employee work discipline (average score 3.61) so that it has a positive impact on employee work motivation (average score 3.57). These results are supported by Bekasi Tirta Bhagasasi PDAM data in 2018 which obtained a level of realization of workforce satisfaction of 61.38% (sufficient category), the value of realization of employee work discipline at 5.80% (sufficient category), and the level of realization of labor motivation of 60.71% (sufficient category). t value calculated job satisfaction (b1) = 9,133 with a significance of 0,000 (<= 0.05) then Ho is rejected and Ha is accepted. This means that job satisfaction has a significant effect on the work motivation of PDAM Tirta Bhagasasi Bekasi employees. T value is calculated work discipline (b2) = 5.535 with a significance of 0,000 (<= 0.05) then Ho is rejected and Ha is accepted. This means that work discipline has a significant effect on the work motivation of PDAM Tirta Bhagasasi Bekasi employees.


2019 ◽  
Vol 6 (2) ◽  
pp. 187
Author(s):  
Sutrisno Sutrisno ◽  
Denok Sunarsi

This study aims to determine the effect of motivation and work discipline on employee productivity at PT. Anugerah Agung in Jakarta. The method used was explanatory research with a sample of 85 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant effect on employee productivity by 48.6%, hypothesis testing obtained significance 0,000 <0.05. Work discipline has a significant effect on employee productivity by 44.6%, hypothesis testing obtained significance of 0,000 <0.05. Motivation and work discipline simultaneously have a significant effect on employee productivity by 56.2%, hypothesis testing obtained significance of 0,000 <0.05.


2021 ◽  
Vol 12 (1) ◽  
pp. 102-117
Author(s):  
Setyo Wahyuningsih ◽  
Sudarmadi Sudarmadi ◽  
Triyanto Triyanto

This study purposes were determined the effect of leadership, work environment, work discipline and motivation on employee performance at the Dinas Peternakan dan Perikanan, Grobogan Regency. The research type is a survey research using a questionnaire as the instrument. The research population are employees at the Dinas Peternakan dan Perikanan, Grobogan Regency. The sample used in this study amounted to 62 respondents. Data collection technique used questionnaire that has been tested for validity and reliability. The data analysis technique used is multiple linear regression. The research results shown that there is a positive and significant effect of leadership, work environment, work discipline, and work motivation on employee performance both individually and simultaneously. Leadership is the variable with the most dominant effect on the performance of the employees of the Dinas Peternakan dan Perikanan in Grobogan Regency.


2020 ◽  
Vol 30 (8) ◽  
pp. 1927
Author(s):  
Komang Ayusta Devi Savitri ◽  
Ni Putu Sri Harta Mimba

A shopping center has extensive operational activities so that managers are unable to control costs without the help of other parties. Required application of responsibility accounting in helping to actualize the delegation of authority and responsibility in order to achieve effective cost control. The purpose of this study is to obtain empirical evidence about the effect of the application of accountability accounting on the effectiveness of cost control with work motivation as a moderating research. This study was conducted by taking the population of shopping centers in Gianyar Regency. Through the saturated sampling method the researcher obtained 37 research samples. The analysis technique used is Moderate Regression Analysis. The results obtained are the responsibility of accounting has a positive effect on the effectiveness of cost control. And work motivation is able to moderate the relationship between the application of responsibility accounting to the effectiveness of cost control. Keywords: Responsibility Accounting; Cost Control; Work  Motivation.


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