The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients. Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

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Pelayanan Keperawatan, Komunikasi Terapeutik, Kepuasan Pasien Rawat Inap di RSUD dr. Loekmono Hadi Kudus

Indonesian Journal of Nursing Research (IJNR) ◽

10.35473/ijnr.v4i1.1143 ◽

2021 ◽

Vol 4 (1) ◽

pp. 12

Author(s):

Umi Faridah ◽

M Purnomo ◽

Yanti Kusmiyati

Keyword(s):

Sampling Technique ◽

Simple Random Sampling ◽

P Value ◽

Community Satisfaction ◽

Validity And Reliability ◽

Therapeutic Communication ◽

Cross Sectional ◽

Communication Services ◽

Satisfaction Index ◽

Nursing Services

The results of the Community Satisfaction Index survey conducted at dr. LoekmonoHadi Kudus, the results of the Community Satisfaction Index survey, amounted to 78.42% below the 90% target with communication services of 58.76% which is far below the 85% target, while nursing services have a community satisfaction index of 88.7% which is still in the below the 90% target. The results of observations made on 10 nurses showed that 4 nurses had good therapeutic communication and 6 nurses had communicated therapeutically, but only daily habits or routines were not fully in accordance with the expectations of the patient. To determine the relationship between nursing services and therapeutic communication with inpatient satisfaction at dr. LoekmonoHadi Kudus. Correlational analysis using cross sectional approach. The research sample was 69 people who were taken by proportionate simple random sampling technique. The research instrument is a questionnaire that has been tested for validity and reliability. The statistical test used was the Spearman Rho. The hypothesis shows that Ha is accepted and Ho is rejected according to the results of the Spearman Rho test for nursing services obtained p value = 0.002 <α = 0.05 and r (Rho) = 0.613 and for therapeutic communication obtained p value = 0.000 <α = 0.05 and r (Rho) = 0.649. There is a relationship between nursing services and therapeutic communication with inpatient satisfaction at dr. LoekmonoHadi Kudus.

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Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

ARTERI : Jurnal Ilmu Kesehatan ◽

10.37148/arteri.v1i1.7 ◽

2019 ◽

Vol 1 (1) ◽

pp. 85-93

Author(s):

Tiara Putri Ryandini ◽

Lukman Hakim

Keyword(s):

Patient Satisfaction ◽

Rank Correlation ◽

Sampling Technique ◽

Simple Random Sampling ◽

Cross Sectional ◽

Correlation Test ◽

Nursing Services ◽

Level Of Satisfaction ◽

Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction at Asoka Room RSUD dr. R. Koesma Tuban.

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Hubungan Komunikasi Terapeutik Perawat Dengan Tingkat Kecemasan Hospitalisasi Pada Anak Usia Prasekolah (3-6 Tahun)

PROFESSIONAL HEALTH JOURNAL ◽

10.54832/phj.v1i2.100 ◽

2020 ◽

Vol 1 (2) ◽

pp. 50-57

Author(s):

Vivinfitriyafebrianti Etikpurwanti ◽

Lilla Maria ◽

Rahmawati Maulidia

Keyword(s):

Sampling Technique ◽

P Value ◽

Therapeutic Communication ◽

Cross Sectional ◽

Nursing Services ◽

Professional Nurses ◽

Anxiety Levels ◽

Spearman Test ◽

The Relationship ◽

Severe Anxiety

Pain and hospitalization create a crisis for the lives of children, because in hospitals children have to face a strange environment and meet caregivers they do not know. In this process the child can experience various events or experiences of hospitalization that are traumatic and full of anxiety. Professional nurses can play a role in reducing feelings of fear, anxiety and pain that are felt by children through service using therapeutic communication. The purpose of this study was to determine the relationship between therapeutic communication of nurses and anxiety levels of preschoolers age. The study design used correlational analysis with a cross-sectional approach. The population is parents with children who experienced hospitalization 67 respondents with a sampling technique using purposive sampling. The results of this study were nearly half the nurses had deficient therapeutic communication (44.8%) and almost half of the patients had severe anxiety levels (44.8%). The results of the Spearman test were obtained (r count) amounting to -0,904 and p value 0,000 so it can be concluded that there is a significant relationship between therapeutic communication nurses with anxiety levels of hospitalization in children. This study is expected so that nurses can improve therapeutic communication skills in providing nursing services through therapeutic communication training programs.

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1035325 Hubungan Ketuban Pecah Sebelum Waktunya (KPSW) dan Sectio Caesarea dengan Kejadian Asfiksia Pada Bayi Baru Lahir

Jurnal Kebidanan : Jurnal Medical Science Ilmu Kesehatan Akademi Kebidanan Budi Mulia Palembang ◽

10.35325/kebidanan.v9i1.152 ◽

2019 ◽

Vol 9 (1) ◽

pp. 1-7

Author(s):

Juliana Widyastuti Wahyuningsih

Keyword(s):

Random Sampling ◽

Sampling Technique ◽

Simple Random Sampling ◽

Infant Mortality Rate ◽

Sectio Caesarea ◽

Survey Method ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Live Births

Abstrak Menurut WHO setiap tahunnya kira-kira 3% (3,6juta) dari 120 juta bayi baru lahir mengalami asfiksia. Menurut SDKI tahun 2012 angka kematian bayi sebesar 34 kematian/1000 kelahiran hidup. AKB di Sumatera Selatan tahun adalah 44,59 per 1000 kelahiran hidup. Sedangkan AKB di kota Palembang 2016 sebesar 44 per kelahiran hidup. Tujuan penelitian ini adalah untuk mengetahui faktor-faktor apa saja yang berhubungan dengan kejadian asfiksia pada bayi baru lahir di Rumah Sakit PT Graha Pusri Medika Palembang. Penelitian ini menggunakan metode survey analitik dengan pendekatan Cross Sectional. Populasi dalam penelitian ini adalah semua ibu yang bersalin di Rumah Sakit PT Graha Pusri Medika Palembang, yang berjumlah 1014 responden. Penelitian ini dilakukan pada tahun 2018. Sampel dalam penelitian ini adalah sebagian ibu yang bersalin di Rumah Sakit PT Graha Pusri Medika Palembang berjumlah 287 responden. Sampel penelitian diambil secara random sampling dengan teknik Simple random sampling. Analisa data menggunakan uji statistik Chi – Square. Hasil penelitian menunjukkan bahwa ada hubungan yang bermakna antara KPSW dengan kejadian asfiksia dengan P value (0,006), ada hubungan yang bermakna antara persalinan SC dengan kejadian asfiksia dengan P value (0.009). Saran bagi rumah sakit dapat dijadikan masukan dalam mengupayakan pengembangan tatalaksana asuhan kebidanan dalam meningkatkan mutu pelayanan kesehatan terutama pada kasus-kasus yang berhubungan dengan kejadian asfiksia. Kata Kunci : Kejadian Asfiksia ABSTRACT According to WHO every year approximately 3% (3.6 million) of the 120 million newborns increase asphyxia. According to the IDHS in 2012 the infant mortality rate was 34 deaths / 1000 live births. The IMR in South Sumatra in the year is 44.59 per 1000 live births. Where as AKB in Palembang city in 2016 is 44 per live birth. The purpose of this study was to study what factors are associated with the incidence of asphyxia in newborns at PT Graha Pusri Medika Palembang Hospital. This study uses an analytical survey method using Cross Sectional. The population in this study were all mothers who gave birth at PT Graha Pusri Medika Palembang Hospital, which examined 1014 respondents. This research was conducted in 2018. The sample in this study was that some mothers who gave birth at PT Graha Pusri Medika Palembang Hospital added 287 respondents. The research sample was taken by random sampling with Simple random sampling technique. Data analysis using Chi-Square statistical test. The results showed that there was a relationship between Premature rupture of membranes and the incidence of asphyxia with a P value (0.006), there was a relationship involving between SC labor and the incidence of asphyxia with a P value (0.009). Suggestions for hospitals can be used to seek the development of midwifery care in improving the quality of health services related to cases related to asphyxia. Keywords : asphyxia accident

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THE RELATIONSHIP OF HEALTH THERAPEUTIC COMMUNICATION TROUGH PATIENT’S SATISFACTION ON HEALTH SERVICE IN PMI HOSPITAL ROOM, BOGOR

Jurnal Ilmiah Wijaya ◽

10.46508/jiw.v10i2.50 ◽

2020 ◽

Vol 10 (2) ◽

pp. 1-10

Author(s):

Deden Deden Nurjaman ◽

Dede Dede Rukasa

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Sampling Technique ◽

P Value ◽

Therapeutic Communication ◽

Patient’S Satisfaction ◽

Nursing Services ◽

The One ◽

Therapeutic Nursing ◽

The Relationship

Therapeutic communication is the one of the standards of nursing care that must be implemented by all nurses. The good implementation of therapeutic communication can increase the satisfaction of nursing care perceived by patients. Knowing the relationship between therapeutic communication with patient satisfaction inCempaka room PMI Hospita, Bogor.Typeof thisresearch is using random sampling technique with the descriptive analytical method and the cross sectionaldesign. To collect the data, the researcherusing questionnaire instrument on two variablesas follow therapeutic communication of nursing and patient satisfaction questionnaire instrument. Theresearch site of this research is held at PMIHospital Bogor on October, 2018 with patients in the Cempaka room PMI HospitalBogorwho have experienced 85 respondances were brought into the hospital. Analysis techniques using univariate and bivariate analyzers with kendaal’s tau-c statistics test.The resultOf the 96 respondents found that did therapeutic nursing communication applied amounted to 38 respondances (65,5%). And patiens say satisfied with the nursing services amounted to 40 respondances (69,0%).On the statistics test is gotten that P Value 0,001. Ha is accepted and Ho is rejected that P Value <0,05.

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KOMUNIKASI TERAPEUTIK PERAWAT PADA TINGKAT KEPUASAN PASIEN: STUDI KASUS DI RUMAH SAKIT ULIN BANJARMASIN

Jurnal Terapung : Ilmu - Ilmu Sosial ◽

10.31602/jt.v3i2.6014 ◽

2021 ◽

Vol 3 (2) ◽

pp. 37

Author(s):

Muhammad Ra'uf

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Data Entry ◽

Sampling Technique ◽

Simple Random Sampling ◽

Rank Test ◽

Therapeutic Communication ◽

Cross Sectional ◽

Data Editing ◽

The Relationship

Tujuan penelitian ini adalah untuk mengetahui Hubungan Komunikasi Terapeutik Dengan Tingkat Kepuasan Pasien di Rumah Sakit Ulin Banjarmasin. Kepuasan pasien menjadi tanggungjawab pihak pelayanan kesehatan. Fasilitas dan pelayanan kesehatan yang sesuai dengan harapan pasien, tidak menutup kemungkinan pasien tersebut akan selalu datang dan berobat pada layanan kesehatan tersebut. Ketidakpuasan pasien terhadap pelayanan kesehatan salah satunya dipengaruhi oleh faktor komunikasi terapeutik perawat dalam memberikan asuhan keperawatan.Desain penelitian adalah penelitian korelasional dengan pendekatan cross sectional. Populasinya semua pasien di Rumah Sakit Ulin Banjarmasin.sejumlah 60 pasien. Tehnik sampling menggunakan simple ramdom sampling dengan sampel sebagian respondenberjumlah 52 responden. Variabel independen komunikasi terapeutik dan variabel dependennya kepuasanpasien. Instrumen penelitian menggunakan kuesioner dengan pengolahan data editing, coding, entry data dan tabulating dan analisa data menggunakan uji rank spearman.The purpose of this study was to determine the relationship between Therapeutic Communication and Patient Satisfaction Levels at Ulin Hospital, Banjarmasin. Patient satisfaction is the responsibility of the health service. Health facilities and services that are in accordance with patient expectations, do not rule out the possibility that these patients will always come and seek treatment at these health services. One of the patient's dissatisfaction with health services is influenced by the therapeutic communication factor of nurses in providing nursing care.The research design is a correlational study with a cross sectional approach. The population is all patients at Ulin Hospital, Banjarmasin. A total of 60 patients. Sampling technique using simple random sampling with a sample of some respondents totaling 52 respondents. The independent variable is therapeutic communication and the dependent variable is patient satisfaction. The research instrument used a questionnaire with data processing editing, coding, data entry and tabulating and data analysis using the Spearman rank test.

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Analisis Hubungan Caring Perawat Dengan Kepuasan Pasien Di Instalasi Gawat Darurat Rumah Sakit Umum Dr. Doris Sylvanus Palangka Raya Tahun 2019

Jurnal Surya Medika ◽

10.33084/jsm.v6i1.1627 ◽

2020 ◽

Vol 6 (1) ◽

pp. 133-137

Author(s):

Eva Prilelli Baringbing

Keyword(s):

Patient Satisfaction ◽

Health Service ◽

Service Quality ◽

Emergency Room ◽

Sampling Technique ◽

Bivariate Analysis ◽

P Value ◽

Cross Sectional ◽

Nursing Services ◽

Chi Square Analysis

Nursing services quality as an indicator of health service quality is a determining factor for the image of health service institutions in the public. Therefore, excellent nursing services should be realized in order do support the availability of quality health services and one of the indicators of nursing service quality is patient satisfaction, and nursing caring attitude as guarantees the quality of the nursing services. In the Emergency Room Installation, of dr. Doris Sylvanus Hospital still found nurses who were not informative, and nurses rarely explained to patients before taking nursing action, nurses did not want to accept patient coverage, and were quick to respond to nurses in helping patients, nurses did not pay attention to their patients, were not friendly. Patients and their families give poor ratings for the nurses. This study used a cross-sectional research design used an accidental sampling technique. Respondents of the trial study were 93 respondents representing patients at the emergency room at dr. Doris Sylvanus Hospital. Bivariate analysis that used chi square analysis. The result shown that there nursing nurses with patient satisfaction (p-value 0.000), the relationship with patient satisfaction.

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ANALISA FAKTOR YANG BERHUBUNGAN DENGAN KINERJA PERAWAT DI RUANG RAWAT INAP RUMAH SAKIT UMUM SEMBIRING TAHUN 2018

Jurnal Penelitian Kesmasy ◽

10.36656/jpksy.v2i2.193 ◽

2020 ◽

Vol 2 (2) ◽

pp. 1-8

Author(s):

Sri Sudewi Pratiwi Sitio

Keyword(s):

General Hospital ◽

Work Performance ◽

Sampling Technique ◽

Dominant Factor ◽

P Value ◽

Job Descriptions ◽

Cross Sectional ◽

Inpatient Ward ◽

A Value ◽

Nursing Services

A nurse is someone who has the ability, responsibility and authority to carry out nursing care services at various levels of nursing services. Nursing services provided are in the form of nurse performance and must be based on high ability so that performance supports the implementation of tasks in nursing services. The purpose of this study was to determine the dominant factor related to the performance of nurses in the inpatient room of Sembiring General Hospital in 2018. This type of research was observational analytic with cross sectional approach where the population was all nurses in the inpatient ward of Sembiring General Hospital with a sample size 101 respondents were taken using proportional random sampling technique. Based on the results of the study it was found that from the variables of leadership, work performance, work promotion, incentives, working conditions, work relationships, and workload results obtained workload variables that were significantly related to the performance of nurses in the inpatient ward of Sembiring General Hospital with a value (p -value 0,004) with PR 1,698 (95% CI: 1,186-2,429) has a significant effect on the performance of nurses in the Inpatient Room of the Sembiring General Hospital. Based on the results of the logistic regression test, the most dominant variable was workload with a value (p-value 0.020) and Exp value (B) 2.939 (95%; CI: 1.185-7.291). It is recommended to the Head of the Sembiring General Hospital to pay more attention to the arrangements of nurses' work shifts, nurses' work rotations, job description job descriptions that are in accordance with the competencies and timeliness of nurses' entry and return from work so that in carrying out their work nurses can work effectively.

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Patient satisfaction and associated factors among psychiatry outpatients of St Paulo’s Hospital, Ethiopia

General Psychiatry ◽

10.1136/gpsych-2019-100120 ◽

2020 ◽

Vol 33 (1) ◽

pp. e100120

Author(s):

Kebebew Wogi Goben ◽

Endalamaw Salelew Abegaz ◽

Samuel Tolesa Abdi

Keyword(s):

Patient Satisfaction ◽

Associated Factors ◽

Addis Ababa ◽

Mental Healthcare ◽

Sampling Technique ◽

Good Health ◽

Cross Sectional Study ◽

P Value ◽

Cross Sectional ◽

Male Sex

BackgroundPatient satisfaction with mental healthcare service is recognised as an important integral part of measuring the outcomes and performance of clinical service delivery. It is not well studied in Ethiopia. Therefore, it is essential to improve service in the future.AimsTo assess patient satisfaction and associated factors among psychiatry outpatients at St. Paulo’s Hospital Millennium Medical College, Addis Ababa, Ethiopia.MethodsAn institutional-based cross-sectional study was conducted with consecutive sampling technique from May to June 2018. Data were collected using a Client Satisfaction Questionnaire (CSQ-8). Both bivariate and multivariate ordinal logistic regression analyses were used. Variables with p value <0.05 at multivariate analysis were considered statistically significant.ResultsA total of 589 participants were enrolled with a response rate of 98.2%. In regard to the magnitude of patient satisfaction, 50.3% (95% CI 46.0 to 54.2) were highly satisfied, 31.0% (95% CI 27.2 to 34.8) were satisfied, and 18.7% (95% CI 15.4 to 22.1) were dissatisfied. Male sex (adjusted OR (AOR) 2.30, 95% CI 1.57 to 3.36), inability to read and write (AOR 2.23, 95% CI 1.10 to 4.66), being unemployed (AOR 1.69, 95% CI 1.15 to 2.47), obtaining services for free (AOR 1.57, 95% CI 1.11 to 2.22), and availability of medication (AOR 1.62, 95% CI 1.13 to 2.23) were significantly associated with patient satisfaction.ConclusionsThe study showed that further improvements in patient satisfaction are required. Male sex, inability to read and write, being unemployed, obtaining services free of charge, and availability of medication were significantly associated with patient satisfaction. More than half of the participants were dissatisfied with the waiting time to receive services. The provision of services within a reasonable timeframe and meeting patient expectations are helpful for good health outcomes.

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HUBUNGAN METODE PELAKSANAAN EPEEP (EXPLAIN, PAIN, ELIMINATION, ENVIRONMENT AND PLAN OF RETURN) DENGAN KEPUASAN PASIEN DIRUANG RAWAT INAP PANDORIA RUMAH

ENHANCEMENT : a journal of health science ◽

10.52999/sabb.v1i1.17 ◽

2020 ◽

Vol 1 (1) ◽

Author(s):

Yulianti Wulandari ◽

Siska Afri Nofita

Keyword(s):

Patient Satisfaction ◽

Daily Activity ◽

Client Satisfaction ◽

Sampling Technique ◽

Satisfaction Survey ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Number Of Patients ◽

Implementation Method

In health service, nurses are at the forefront of providing health care, if the nurses don’t provide the care and not accompanied by EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) it will have an impact on decreasing client satisfaction. From the results of the preliminary survey the nurses have not done EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) properly. And the achievement of patient satisfaction in the pandoria room of Awal Bros Batam Hospital from the results of satisfaction survey in September 2018, very satisfied category was 46%, satisfied category was 54% and less satisfied category was 2%. Therefore , it is necessary to implement EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) in providing services to clients. This study aimed to determine the Relation between EPEEP Implementation Methods (Explain, Pain, Elimination, Environment and Plan Of Return) With Patient Satisfaction at Pandoria Inpatient Awa Bros Batam in 2019. This type of research was descriptive correlation with cross sectional approach, 129 respondents selected using purposive sampling technique. Data were obtained by observation sheets on nurses about EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) and provide satisfaction questionnaires to clients. The study was conducted in February until March 2019 in the Pandoria room. Analysis of the data used Chi square. There was a relationship between EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) with patient satisfaction and with nurses inpatient at Pandoria Awal Bros Batam Hospital, and the p-value was 0.00 (p <0.05). It can be concluded that the implementation of EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) can affect client satisfaction. Suggestions for future researchers can conduct research related to how long the nurse responds if there are patients who call or press the bell (Patient Calls) and for the Home Pain as an input to perform research related to nurse daily activity, because Pandoria Room compared to other inpatient rooms was the room with the highest number of patients and the highest mobile patients.

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