scholarly journals KOMUNIKASI TERAPEUTIK PERAWAT PADA TINGKAT KEPUASAN PASIEN: STUDI KASUS DI RUMAH SAKIT ULIN BANJARMASIN

2021 ◽  
Vol 3 (2) ◽  
pp. 37
Author(s):  
Muhammad Ra'uf

Tujuan penelitian ini adalah untuk mengetahui Hubungan Komunikasi Terapeutik Dengan Tingkat Kepuasan Pasien di Rumah Sakit Ulin Banjarmasin. Kepuasan pasien menjadi tanggungjawab pihak pelayanan kesehatan. Fasilitas dan pelayanan kesehatan yang sesuai dengan harapan pasien, tidak menutup kemungkinan pasien tersebut akan selalu datang dan berobat pada layanan kesehatan tersebut. Ketidakpuasan pasien terhadap pelayanan kesehatan salah satunya dipengaruhi oleh faktor komunikasi terapeutik perawat dalam memberikan asuhan keperawatan.Desain penelitian adalah penelitian korelasional dengan pendekatan cross sectional. Populasinya semua pasien di Rumah Sakit Ulin Banjarmasin.sejumlah 60 pasien. Tehnik sampling menggunakan simple ramdom sampling dengan sampel sebagian respondenberjumlah 52 responden. Variabel independen komunikasi terapeutik dan variabel dependennya kepuasanpasien. Instrumen penelitian menggunakan kuesioner dengan pengolahan data editing, coding, entry data dan tabulating dan analisa data menggunakan uji rank spearman.The purpose of this study was to determine the relationship between Therapeutic Communication and Patient Satisfaction Levels at Ulin Hospital, Banjarmasin. Patient satisfaction is the responsibility of the health service. Health facilities and services that are in accordance with patient expectations, do not rule out the possibility that these patients will always come and seek treatment at these health services. One of the patient's dissatisfaction with health services is influenced by the therapeutic communication factor of nurses in providing nursing care.The research design is a correlational study with a cross sectional approach. The population is all patients at Ulin Hospital, Banjarmasin. A total of 60 patients. Sampling technique using simple random sampling with a sample of some respondents totaling 52 respondents. The independent variable is therapeutic communication and the dependent variable is patient satisfaction. The research instrument used a questionnaire with data processing editing, coding, data entry and tabulating and data analysis using the Spearman rank test.

2020 ◽  
Vol 15 (3) ◽  
pp. 266
Author(s):  
Dian Anita Nilawati ◽  
Lailatul Muniroh

Infant is one of vulnerable groups that have nutritional problems. High prevalence of nutritional problems could affect nutritional status that become an important concern. The determining factor of nutritional status includes nutritional intake and maternal occupation. The purpose of this study was to determine the relationship between maternal occupation and nutritional intake, with nutritional status of infants aged 6-12 months. This study used cross-sectional design, with nutrional status of infants as dependent variable; intake of the food energy sufficiency level and protein sufficiency level. Subject was selected by simple random sampling technique. The interview was conducted on 88 mothers of infants aged 6-12 months, which used questionnaire, form food recall 2x24 hours (breastfeeding and complementary feeeding), and anthropometric measurements (W/L index). Data analyzed used Spearman-Rank test and Coefficient Contingency. The results of this study showed that most of the infants had normal nutritional status (76,1%). Maternal occupation (p=0,025) had correlation with nutritional status. The food energy sufficiency level (p=0,047) had correlation with nutritional status and protein sufficiency level (p=0,016) had correlation with nutritional status. The conclusion of this study is infant who get the sufficiency level of energy and protein sufficiency level adequate has normal nutritional status. Wasting infant tend to have inadequate energy and protein intake. This study suggest mothers to give complementary feeding appropriately the quantity and according to the stage of giving food to infant. Keywords: maternal occupation, nutritional status of infant, the sufficiency level of energy, protein sufficiency level


Jurnal NERS ◽  
2016 ◽  
Vol 9 (2) ◽  
pp. 194
Author(s):  
Hery Ernawati ◽  
Elsi Dwi Hapsari ◽  
Lely Lusmilasari

Introduction: Knowledge about reproductive health is very important for adolescents. They can make informed decision on their reproductive health. One of important media that serve as the source of information on reproductive health in adolescents is website. The objective of this study was to find out the relationship between the use of web-based information and knowledge about reproductive health in adolescents. Method: A Cross Sectional was conducted from February 2013 to April 2014, involving the Tenth and Eleventh Grade students of SMA, SMK, MA in Ponorogo Regency. The study was conducted in schools with computer facilities and internet connection, involving 210 adolescents, who were selected using Simple Random Sampling technique. The data was collected by questionnaire. Data analysis was conducted in univariate, bivariate with using Spearman Rank test, and multivariate ways using logistic regression test. Results: The study showed that mean website access frequency and duration for information about reproductive health by adolescents were 1.36 times a week and 1.65 hours; knowledge about reproductive health was 58,1% in low category; and no relationship was found between the use of web-based information system and knowledge about reproductive health in adolescents, even though there was an increasing trend in the frequency and duration of website visits for information related to reproductive health in adolescents. Discussion: The use of web-based information system does not have a significant relationship with knowledge about reproductive health in adolescents. Further research is necessary to explore the same subject with a different method, which is not selecting the respondents in the first meeting and use a closed questionnaire to select the respondents. This way, the adolescents will feel free and open to the researcher.Keywords: web-based information system, knowledge, reproductive health in adolescents


2017 ◽  
Vol 24 (2) ◽  
pp. 61-68
Author(s):  
Septi Andrianti

The Relationship  between  Patient  Satisfaction  with  Loyalty  in  Using Health  Services  in  Sawah  Lebar  Public  Health  Center  BengkuluABSTRAKPuskesmas merupakan salah satu dari sekian banyak sarana kesehatan yang dimanfaatkan masyarakat. Puskesmas merupakan fasilitas pelayanan kesehatan yang paling dekat dengan masyarakat dan berperan dalam menjalankan pelayanan dasar. Masalah dalam penelitian ini adalah menurunnya jumlah kunjungan pasien. Tujuan dari penelitian ini adalah hubungan antara kepuasan pasien dan loyalitas penggunaan kembali layanan kesehatan Jenis penelitian ini bersifat cross sectional. Populasi berjumlah 12.234 orang. Teknik sampling menggunakan simple random sampling dan didapatkan jumlah sampel sebesar 100 responden. Data yang digunakan dalam penelitian ini adalah data primer. Analisis data dalam penelitian ini menggunakan analisis data univariat dan bivariat dengan menggunakan uji statistik chi-square pada tingkat signifikansi 0,05. Hasil penelitian ini adalah mayoritas responden (62,0%) yang tidak puas, mayoritas responden (59,0%) bersikap loyal, dan ada yang hubungan yang signifikan antara kepuasan pasien dan loyalitas penggunaan kembali layanan. Penelitian ini bisa menjadi acuan untuk memperbaiki perawatan kesehatan yang lebih baik dan pelayanan kesehatan yang prima. Kata Kunci : jasa pelayanan kesehatan, kepuasan pasien, loyalitas. ABSTRACTPublic health center (PHC) is one of the many health facilities utilized by people. PHC is a health-care facility closest to the community and to have a role in running basic services. The problem in this research was the decline in the number of patient visits. The purpose of the study was the relationship of patient satisfaction and loyalty reuse of healthcare service This type of research was cross sectional. A population total was 12.234 people. Teknik sampling was simple random sampling and sampel total was 100 respondents. Data used in the study was primary data. Analysis of the data in this study used univariate and bivariate analysises. Data analysed with chi square statistic test at signifsticance level of 0.05. The results of this study were the majority of respondents (62.0%) who were not satisfied, majority of respondents (59.0%) were loyal, and that there was a significant relationship between patient satisfaction and loyalty reuse of services. This research can be a reference to improve health care better and excellent health care. Keywords : health services, loyalty,  patient satisfaction


Jurnal NERS ◽  
2020 ◽  
Vol 14 (3) ◽  
pp. 378
Author(s):  
Alif Wahdatin ◽  
Dyah Wiji Puspita ◽  
Muh. Abdurrouf

Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients.  Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.


2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Nurul Kamariyah ◽  
Mutmilah Tukhusnah

Toddlers should have been done the training to use the toilet, but in fact there were many mothers who did not teach about toilet training to her children because of that her children were still not able to implementation toilet training. Therefore, the research was purposed to analyze the relationship between the diapers using and the readiness of toilet training in toddler in RW 04 Keboan Anom village Gedangan district Sidoarjo regency. The design applied in this research was analytic cross sectional. The population involved 56 mothers having babies 18-36 months old in RW 04 Keboan Anom village Gedangan district Sidoarjo regency in which 49 respondents were taken as the samples by using the simple random sampling technique. The independent variable of this research is diapers using and dependent variable is the readiness of toilet training in toddler Moreover, the instruments used to collect the data were questionnaires. The collected data were then analyzed by applying Spearman’s Rank test with the level of significance α = 0,05. The results of research showed that nearly half of the 49 respondents (46.9%) use the diapers for 12-24 hours / day to her children and the majority (53.1%) had poor toilet training readiness. Based on result of the statistical test, it showed that ρ = 0,000 which meant that ρ < α = 0,05 so that H0 was rejected. Thus, it also proved that there was a relationship between the use of diapers and the readiness of toilet training in toddler. In conclusions, the higher frequency use of diapers can result in the bad effect for the child, they will have a lack toilet training readiness. The medics are expected to be more frequent for providing information about toilet training and for parents, they need to increase the guidance and the direction about toilet training to their children.


2021 ◽  
Vol 10 (2) ◽  
pp. 123-130
Author(s):  
Erfiani Mail ◽  
Farida Yuliani

Menopause and menarche are very natural events and definitely happen to a woman. The theory states that the age of menarche is related to the age at menopause. But the existing phenomenon is that currently many women experience menopause at a slower pace, even though several decades ago they experienced a lot of slow menarche, so it should be possible to predict when they experience early menopause. Therefore, researchers are interested in examining the relationship between the age of menarche and the age of menopause. This type of research is analytic observational, with cross sectional design, the population used is all women who have menopause as many as 200 people. The sampling technique used simple random sampling, obtained a sample size of 67 respondents. Data collection uses primary data with a check list instrument. Data analysis used the Spearman rank test, with a significance value of 5% (0.05). The results of this study showed that 14 respondents (20.9%) experienced menarche tarda and normal menopause, 17 menarche with normal menopause, 10 menarche tarda early menopause (14 9%). The results of the Spearman rank analysis of the relationship between the age of menarche and the age of menopause, the rho value is -0.388 with a tcount of 3.394 (t table = 1.998). Ho is rejected if tcount ≥ ttable. This means 3,394> 1,998. This shows that there is a relationship with a negative correlation. It is concluded that there is a relationship between the age of menarche and the age of menopause with a negative correlation. Where if someone experiences precocious menarche age, there is a tendency to experience menopause at an older age and vice versa if someone experiences menarche tarda then they tend to experience early menopause. The age of menopause is influenced by many factors, including psychological factors, heredity, number of children, age at birth, use of contraception, socioeconomic conditions, chronic disease, age of menarche. And it turns out that the age of menarche is still related to the age of menopause. This can be used as an input for a woman to prepare herself for menopause.


2018 ◽  
Vol 1 (2) ◽  
pp. 87
Author(s):  
Kadek Putra Sanchaya ◽  
Ni Made Dian Sulistiowati ◽  
Ni Putu Emy Darma Yanti

THE RELATIONSHIP BETWEEN FAMILY SUPPORT AND THE QUALITY OF LIFE OF PEOPLE WITH MENTAL DISORDERS  ABSTRACTMental disorder is one of the most serious health problems. Families have to spend more time to provide care to People with Mental Disorders at home. People with Mental Disorders (ODGJ) usually have problems with quality of life. The study aimed to determine the relationship between family support and the quality of life of People with Mental Disorders / ODGJ. This research is a quantitative research by using cross-sectional design with correlative analytic method. The sample of the research were 39 people selected by non probability sampling technique of purposive sampling. Data collection of respondent characteristics was conducted by using questionnaire of respondent characteristics. The level of family support was assessed by using family support questionnaires proposed by Friedman and the quality of life of the respondents was measured using the SQLS questionnaires. The findings showed that good and moderate family supports have the same percentage of 35.9%, while the results of the quality of life score showed that the majority of respondents had good quality of life (82.1%). Based on the analysis by using Spearman-Rank test, there is a significant correlation between family support and quality of life of respondents with p = 0,000 (p <0,05) and strong correlation value of 0.618 and positive correlation direction which means if family support increases then the quality of life of respondents will increase and vice versa. The future researchers are expected to exercise control over other factors that may affect the quality of life of People with Mental Disorders (ODGJ).


2020 ◽  
Vol 8 (1) ◽  
pp. 62-73
Author(s):  
Mohammad Syarif Hidayatullah

Therapeutic communication is very important for the image of the nursing profession and the image of the hospital. Communication that occurs at the Tapen Puskesmas is still ineffective, so misunderstandings between nurses and patients often occur. The purpose of this research is to find out. The relationship between therapeutic communication with inpatient patient satisfaction at Tapen Health Center in Bondowoso Regency and to find out how big is the relationship between Therapeutic Communication and Patient Satisfaction in the Inpatient Room at Tapen Health Center in Bondowoso Regency. This research method is quantitative. This research was conducted in May 2019 with a sample of 30 inpatients. The sampling technique uses total sampling where the p-value has a significant relationship and Ha is received between therapeutic communication and patient satisfaction. The results of this study indicate that the relationship between Therapeutic Communication Nurse with Inpatient Satisfaction in Tapen Health Center, Bondowoso Regency, a significant relationship between therapeutic communication with inpatient satisfaction. The level of therapeutic communication relationship with patient satisfaction.


2017 ◽  
Vol 2 (3) ◽  
pp. 333
Author(s):  
Winanda Winanda ◽  
Ricvan Dana Nindrea

<p><em>The number of medical personnel in the Padang City is still a shortage of the amount required is 83 people, but this time medical personnel numbered 53 people. This research was carried out by combining two types of research are mixed method, preceded by a quantitative research with cross sectional approach, followed by qualitative research. The study was conducted in Primary Health Care Padang City. The population in this study are all medical personnel in the Padang City with a sample of 38 people, with a sampling technique is simple random sampling. The bivariate analysis known there are significant relationship between work (p = 0,023), compensation (p = 0,001), supervision (p = 0,001) and the relationship between employees (p = 0,000) with job satisfaction. But there is no relationship promotion with job satisfaction (p = 0,208). The conclusion of the study there are significant relationship between work, compensation, supervision and the relationship between employees with job satisfaction.</em></p>


2018 ◽  
Vol 11 (2) ◽  
pp. 114-120
Author(s):  
Lilis Maghfuroh

In general, the process of each child's developmental stages is the same, that is the result of the maturation process. But in accomplishment, every child has a different speed.  Based on the initial survey 5 (50%) children doubt in the development. The purpose of this study was to determine the relationship among nutritional status with the development of children age toddler. This research design using correlation analytical method with Cross Sectional approach. The number of 45 samples of children under five with simple random sampling technique with the independent variable of nutritional status and the dependent variable of development, analysis using Spearmen test with ρ <0.05. The test results obtained significant 0.002 (ρ <0.05).  Shows there is a relationship of nutritional status with the development of children age toddler. Mother's efforts to improve the development of toddler age children by improving nutritional status that includes 4 healthy 5 perfect in accordance with the needs of children aged toddler and provides stimulation of development through the provision of educational games and immediately bring the child to health personnel if there is suspected deviation of development


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