Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019

Purpose: The objective of this article is to identify the context of developing mediation in public administration and also to demonstrate its role in problem-solving in that area. On those grounds, the authors attempted at answering the study question: Is the mediation tool widely used in the public administration area and does it facilitate dispute resolution? Design/methodology/approach: To look for evidence enabling to answer the study question, the case study method was used as it was appropriate for the analysis of qualitative phenomena (Grzegorczyk, 2015). Case study enables to formulate conclusions concerning the causes and results of the actual studied phenomenon course. The study undertaken by the Authors is an individual case study where the authors used various techniques and tools for data collection and analysis, i.e. participant observation, document analysis and Internet sources. Findings: Currently, a growing number of proceedings in administration bodies and administrative courts can be observed, but the role of mediation in their resolution is still negligible. An undoubted problem of the administrative mediation is the absence of trust of the public administration bodies, courts and the general public in this conflict resolution form. This is why it is necessary to introduce legislative amendments, educate in this area and promote it. Originality/value: The presented analysis is important as it indicates the role of administrative mediation and the importance of its popularization

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Case Study #4: Star Trek by Gene Roddenberry

Public Voices ◽

10.22140/pv.124 ◽

2016 ◽

Vol 13 (2) ◽

pp. 143

Author(s):

Ken Nichols

Keyword(s):

Public Administration ◽

Public Interest ◽

World Wide ◽

Star Trek ◽

Government Organization ◽

The Public ◽

The Third ◽

Gene Roddenberry ◽

Common Goals

Star Trek began as a 1960s television series led by a swashbuckling starship Captain, an intellectual off-world first officer, and a multicultural, heart-of-gold crew. In the third of a century since its appearance on our home screens, the series Gene Roddenberry created has become a world-wide phenomenon.Star Trek is also a rich treasure trove of administrative literature: The setting — usually a starship, sometimes a planetary government organization. The characters are clearly delineated, colorful, share common goals, distinguish between their personal and professional roles and concerns, and serve well as archetypes for distinct organizational personalities. And the missions are clear, benevolent, in the public interest, and frequently controversial.As you watch an episode of one of the four Star Trek series, how many of these facets can you observe?That’s public administration, all right, but in a very different wrapper

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Are They Ready for Their Close-Up? Civil Servants and Their Portrayal in Contemporary American Cinema

Public Voices ◽

10.22140/pv.98 ◽

2016 ◽

Vol 11 (1) ◽

pp. 8 ◽

Cited By ~ 5

Author(s):

Michelle C. Pautz ◽

Laura Roselle

Keyword(s):

Popular Culture ◽

Public Administration ◽

Civil Servants ◽

Case Study Approach ◽

The Public ◽

Study Approach ◽

American Cinema ◽

Box Office ◽

Narrative Forms

Perceptions of government and civil servants are shaped by a variety of factors including popular culture. In the public administration literature the significant role that film and other narrative forms have on citizens’ perceptions is duly noted, and there is ample research on politicians and military heroes in film, but a focus on civil servants remains largely elusive. Among the sparse literature centered on civil servants are studies that employ a case study approach or focus on a few films. In contrast, our research employs a large sample of 150 films. These films comprise the top ten box-office grossing films from 1992 through 2006; therefore we examine the films most likely to have been seen by a majority of movie-watching Americans. More than 60 percent of the films in our sample portray government as bad, inefficient, and incompetent. However, the data on more than 300 civil servants yield intriguing findings. Surprising, in light of the negative depiction of government, is the positive depiction of individual civil servants. Half of civil servants were positively portrayed, and only 40 percent were negatively depicted. Americans may view government negatively, but they see in film positive depictions of how individual civil servants can and do make a positive difference.

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CHANGES IN MANAGEMENT AND GOVERNANCE IN PUBLIC ADMINISTRATION. CASE STUDY IN ROMANIA

SERIES V - ECONOMIC SCIENCES ◽

10.31926/but.es.2021.14.63.1.7 ◽

2021 ◽

Vol 14(63) (1) ◽

pp. 71-84

Author(s):

Maria Popescu ◽

Lidia Mândru

Keyword(s):

Conceptual Framework ◽

Public Administration ◽

Public Management ◽

New Public Management ◽

Modern Approach ◽

The Public ◽

New Public ◽

Management Perspective

"The paper addresses to the Public Administration (PA) from the management perspective. The first part of the study defines the conceptual framework of the two management doctrines, generically called the New Public Management and New Public Government. The second part of the paper reviews the transformation movement in PA management and governance in Romania in the last two decades. The methodology of the study consists in the analysis of the recent theoretic studies on PA modern approach, and official documents, national and European reports, and other publications related to the PA reform in Romania. "

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e-services for the farmers

Acta Agraria Debreceniensis ◽

10.34101/actaagrar/45/2387 ◽

2012 ◽

pp. 11-19

Author(s):

András Cseh

Keyword(s):

Public Administration ◽

Quality Of Services ◽

Agricultural Producers ◽

The Public ◽

Essential Change ◽

The Reformation ◽

On Line ◽

Use Of The Internet ◽

Electronic Administration

Nowadays the different IT tools and use of the internet have appeared almost in every sectors of the economy, so it may give several benefits and help to the agricultural producers. In this article I give a brief overview about e-government and its’ opportunities, then I give a short description of a few important governmental and specialized administration on-line services which are provided to the farmers. According to many experts using of informatics may cause essential change in the operation of the administration because of the fact that the electronic administration may evolve. Generally speaking, today the egovernment services are already an indispensable device to the reformation of the public administration, the modification of services which suits to people's demands and the creation of the more adaptable, clearer public administration. The electronicdocuments are free from formal errors which is either important for clients or offices. The cases can be arranged even from home in 24 hours of the day. The spread and success of the use of electronic services depend not only on the quality of services, but the IT readiness of the target audience is also very important factor. Unfortunately the affect of e-gap is bigger in case of the farmers.

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Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

Administrative Sciences ◽

10.3390/admsci11040143 ◽

2021 ◽

Vol 11 (4) ◽

pp. 143

Author(s):

Viera Papcunová ◽

Roman Vavrek ◽

Marek Dvořák

Keyword(s):

Public Administration ◽

Local Governments ◽

Public Services ◽

Slovak Republic ◽

The State ◽

Main Role ◽

The Public ◽

State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

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At the Dawn of Swiss E-Government: Planning and Use of a Unique Identifier in the Public Administration in the 1970s

Administration & Society ◽

10.1177/0095399718760586 ◽

2018 ◽

Vol 50 (9) ◽

pp. 1319-1334 ◽

Cited By ~ 2

Author(s):

Jérôme Brugger

Keyword(s):

Public Administration ◽

Information And Communications Technology ◽

Unique Identifier ◽

The Public ◽

Ict Use ◽

Use Of Resources ◽

Interagency Cooperation ◽

First Results ◽

Government Planning

The article explores some of the conceptual discussions on information and communications technology (ICT) use in public administration in the 1970s. Based on ICT-maturity models, the interagency cooperation plans and their failed implementation are analyzed. This case study focuses on the discussions on the utilization of a unique identifier in Swiss public administration and describes the key concepts as well as the actual developments in this specific case. While the chosen approaches for shared use of resources encountered cultural and organizational limitations along with technical difficulties, new organizational practices for coordination and standardization were created and showed first results.

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Digital Humour, Gag Laws, and the Liberal Security State

Advances in Electronic Government, Digital Divide, and Regional Development - Digital Media Integration for Participatory Democracy ◽

10.4018/978-1-5225-2463-2.ch010 ◽

2017 ◽

pp. 204-221 ◽

Cited By ~ 1

Author(s):

Judith Bessant

Keyword(s):

Public Sphere ◽

Political Theory ◽

Digital Media ◽

Digital Age ◽

Political Dissent ◽

The Public ◽

On Line ◽

Artistic Work ◽

The Public Sphere

This chapter presents a case study of Facu Diaz, a Spanish satirist whose on-line ridicule of the Spanish government created a political furor that brought him before the courts. The chapter engages the problem of the criminalization of political dissent by liberal states in the digital age. The case highlights how digital media is now being used to create content for satire, as well as to replicate and infiltrate more traditional political and media forums, changing many traditional forms of political practice. The case [points to some of the central problems inherent in liberalism which may give reason to curb the enthusiasm of those who think that new digital media creates fresh opportunities for augmenting the ‘public sphere'. It is argued that liberalism as a political theory and ethos, tends to be blind to non-traditional political expressions like satire and other artistic work. In addition, the expansion of security laws in many countries suggests, liberalism's ostensible commitment to freedom needs to be reframed by recalling its historical preoccupation with security.

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E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

International Journal of Public Administration in the Digital Age ◽

10.4018/ijpada.2015100103 ◽

2015 ◽

Vol 2 (4) ◽

pp. 29-45 ◽

Cited By ~ 1

Author(s):

Lidia Noto

Keyword(s):

Public Administration ◽

Public Management ◽

Structured Interviews ◽

The Public ◽

Digital Services ◽

The World ◽

Critical Issues ◽

Government Project ◽

Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

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Improving the efficiency of public administrations through business process reengineering and simulation

Business Process Management Journal ◽

10.1108/bpmj-06-2014-0054 ◽

2015 ◽

Vol 21 (2) ◽

pp. 419-462 ◽

Cited By ~ 18

Author(s):

Marta Rinaldi ◽

Roberto Montanari ◽

Eleonora Bottani

Keyword(s):

Public Administration ◽

Business Process ◽

Business Process Reengineering ◽

Service Level ◽

Future Research ◽

Process Reengineering ◽

Content Type ◽

The Public ◽

Research Activities

Purpose – The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration, then to redesign its internal processes, to improve the current performance. Design/methodology/approach – A detailed mapping of the AS IS processes of the public administration was initially carried out, together with the collection of the relevant data. Then, a simulation model was designed to support the BPR approach. In particular, the model was exploited to assess the performance of the AS IS scenario of the organization, then to investigate numerous TO BE process configurations and evaluate the achievable performance improvements. Findings – From the study, it emerged that the current efficiency level of the public administration examined has potentials to be significantly improved. For instance, by maintaining its current workforce, the public administration could consider the opportunity of providing additional services to the citizens or to serve citizens from the neighbouring municipalities. Otherwise, the organization could consider a reorganization and reduction of its current workforce, at the same time keeping the service level to its citizens almost unchanged. Research limitations/implications – Results of this study cannot be fully generalized, since the whole analysis is grounded on specific public administration. Moreover, although the simulation outcomes of the TO BE processes show interesting improvements compared to the AS IS scenario, the TO BE configurations were not (yet) implemented in practice. Therefore, the results provided should be confirmed in future research activities. Practical implications – The case study allowed deriving some useful guidelines to improve the efficiency of the public administration examined, as well as to identify some TO BE configurations that could be implemented in practice. Originality/value – Scientific literature includes a limited number of studies that evaluate the efficiency of public organizations in real contexts. Moreover, no studies target public administrations in Italy. Therefore, this case study represents an interesting addition to the literature.

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