scholarly journals MENGUKUR KINERJA DESENTRALISASI ADMINISTRASI DI KOTA KUPANG

NATAPRAJA ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 203-216
Author(s):  
I Putu Yoga Bumi Pradana
Keyword(s):  
Service Quality ◽  
Service Sector ◽  
Secondary Data ◽  
Water Services ◽  
Community Satisfaction ◽  
A Value ◽  
One Stop ◽  
The One ◽  
The City ◽  
Administrative Decentralization

This article aims to analyze the performance of the local government of the City of Kupang in carrying out administrative decentralization from the perspective of public service quality and community satisfaction surveys in the city of Kupang. This study uses descriptive qualitative methods and data collection was carried out through observation, surveys, interviews, and findings from literature studies, as well as secondary data studies. Informants from this study include, employees of the Population and Civil Registry Office, the Investment and One-Stop Integrated Services Office, and the Kupang City Lerik SK Hospital. In addition, there were 120 respondents to measure SKM in the field of cleanliness and clean water services in six districts of Kupang City which were determined using accidental sample techniques. The results showed the fact that the value of service quality in the area of population and health is still categorized as C or not good while in the one-stop integrated service sector it has a value of B or good. While the results of the community satisfaction survey show that only the health and integrated one-door services are categorized as good while the population, cleaning and water services are categorized as poor.

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Mobile application for the purpose of marketing, product distribution and location-based logistics for elderly farmers

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sumitra Nuanmeesri
Keyword(s):  
Supply Chain ◽  
Mobile Application ◽  
Product Distribution ◽  
Agricultural Product ◽  
A Value ◽  
Service Supply Chain ◽  
Ant Colony Algorithms ◽  
User Comprehension ◽  
One Stop ◽  
The One

This research has developed a one-stop service supply chain mobile application for the purpose of marketing, product distribution and location-based logistics for elderly farmers and consumers in accordance with the Thailand 4.0 economic model. This is an investigation into the agricultural product distribution supply chain which focuses on marketing, distribution and logistics using the Dijkstra’s and Ant Colony Algorithms to respectively explore the major and minor product transport routes. The accuracy rate was determined to be 97%. The application is congruent with the product distribution, supply chain, in a value-based economy. The effectiveness of the mobile application was indicated to be at the highest level of results of learning outcomes, user comprehension and user experience of users. That is, the developed mobile application could be effectively used as a tool to support elderly farmers to distribute their agricultural products in the one-stop service supply chain which emphasizes marketing, distribution and location-based logistics for elderly farmers and consumers with respect to Thailand 4.0.

scholarly journals PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

2020 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Wicaksono Dwi Pamungkas ◽  
Nina Setiyawati
Keyword(s):  
Public Services ◽  
Motor Vehicle ◽  
Vehicle Ownership ◽  
The Public ◽  
One Stop ◽  
The Government ◽  
Tax Payments ◽  
The One ◽  
Service Standards ◽  
The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.  

scholarly journals Selling Spectacular Urban Life: Urban Space and Lifestyle in the Promotion Media of Apartment in Yogyakarta

2021 ◽  
Vol 8 (1) ◽  
pp. 36-48
Author(s):  
Ratna Noviani ◽  
Elok Santi Jesica
Keyword(s):  
Urban Space ◽  
Urban Life ◽  
The Other ◽  
Extended Time ◽  
Time Compression ◽  
Living Space ◽  
One Stop ◽  
The One ◽  
Urban Arts ◽  
The City

This article discusses how urban life is represented through the Barsa City, Uttara the Icon, and The Palace apartment advertisements and promotional videos. Applying Guy Debord's idea of spectacle to examine how urban life is transformed into visualization and commodification, also George Ritzer’s idea of re-enchantment of the disenchanted world and the new means of consumption. This article is aimed to analyze the position of apartments in the urban space of Yogyakarta that is discursively constructed through apartment promotional media. The conclusion of this research shows that apartments are functionalized to create the spectacle of the city. Urban space and life are aestheticized and spectacularized, in which apartments are displayed as part of dramatic and extravagant urban arts. Presented as one-stop-serving buildings, the apartments also promote the fusion of living space, urban style experience, and consumption which lead to the difficulty in distinguishing spatial boundaries. The advertisements and promotional videos of the apartment in Yogyakarta also promote temporal paradox. On the one hand, it promotes time compression and speed, meanwhile, on the other hand it promotes prolonged and extended time to foster consumption in the urban space.

scholarly journals Analisis Keruangan Terhadap Perubahan dan Persebaran Permukiman Kumuh di Kecamatan Banjarsari Kota Surakarta Tahun 2001-2005

2008 ◽  
Vol 22 (1) ◽  
pp. 85
Author(s):  
D Dahroni
Keyword(s):  
Distribution Pattern ◽  
Random Distribution ◽  
Secondary Data ◽  
Survey Method ◽  
Slum Area ◽  
Low Education ◽  
The One ◽  
Map Analysis ◽  
The City ◽  
Slum Areas

Since the year 1998 up to the mid of 2005, in the district ofBanjarsari, there happened an increasing amount of slum areas which might endanger the environmental balance. This research aims at (1) identifying the shift of distribution pattern from the settlement diffusion in the district of Banjarsari Surakarta in the year 2001-2005. (2) Identifying the alteration form of the unoccupied land into slum areas in the district of Banjarsari Surakarta. (3) Identifying the characteristics of slum area dwellers in the district of Banjarsari Surakarta. This research uses the survey method, secondary data analysis and map analysis. The data ar alysis used is tlie closest neighbor analysis, table of frequency, crossed tables and descrip ave analysis. The result shows that (1) the distribution pattern of the slum areas appeared in the district ofBanjarsari in the year 2001 is the random distribution pattern while the one in 2005 is the dissemination pattern. Such pattern indicates the grc wing amount and interraction with the means of transportation and economic condition in those slum areas. (3) The lands which are altered into slum areas in the district of Banjarsari during 2001-2005 take place in the unoccupied areas owned by the state.(3) The distribution of age among the slum area inhabitants is around 41-61 years of age (49%) while tb biggest amount is the new arrivals (57%). The region of Sub province Sragen has the bigges percentage in the distribution of the city inhabitants origin in the district of Banjarsari. Regionally, the inhabitants who come from the hinterland of Surakarta or ex Surakarta residency took the amount lof 73.68%. The highest percentage of educational level of the slum area inhabitants in the district of Banjarsari is the uneducated residents or those from low education level (55%). Most of the respondents occupations of the slum area dwellers in Banjarsari are in the informal sectors (82%) The number of family member in the district of Banjarsari is around l-

scholarly journals Quality of Building Information System Services in the Management of Building of Merauke Regency

2021 ◽  
pp. 125
Author(s):  
Nenden Siti Khodijah ◽  
Yohanis E. Teturan
Keyword(s):  
Information System ◽  
Service Quality ◽  
Field Studies ◽  
Building Permits ◽  
Building Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

An observation was made when a new website was launched through the ministry in order to improve the service quality of the Building Information System in the Management of Building Permits (SIMBG) at the One-Stop Integrated Service and Investment Service of Merauke Regency which consists of five quality dimensions, namely: tangibility, reliability, responsiveness, assurance, and empathy. The purpose of this research is to describe the service quality of the Building Information System (SIMBG) in making Building Permits at One-Stop Integrated Service and Investment Service. The research is a descriptive with a qualitative analysis approach in its method. The data collection techniques are: theoretical studies and field studies consisting of observations and interviews. 10 informants were interviewed in the study. They are five informants of IMB officers at DPMPTSP and five informants from the community who have made IMBs online. There are 3 data analysis techniques used, namely data reduction, data presentation, and drawing conclusions/verification. The conclusion of this study illustrates that the use of the 5 dimensions of Parasuraman has met the standards of SIMBG Service Quality at DPMPTSP Merauke Regency in the management of IMB. However, there are some shortcomings and things that have not been met, such as the length of time the applicant data upload process takes, the appropriate length of time for issuance, and coordination with each sub district in Merauke Regency regarding more intensive socialization of online licensing at the Merauke Regency DPMPTSP. Apart from that, it has shown that in general the quality of service is quite optimal in providing public services regarding existing permits in Merauke Regency.

scholarly journals IMPACT OF SERVICE QUALITY OF LAND TRANSPORTATION ON CUSTOMER SATISFACTION AT JOHOR PORT LOGISTICS

2018 ◽  
Vol 1 (1) ◽  
pp. 7-13 ◽  
Author(s):  
NUR EMRAN BIN ZAKI
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Requirements ◽  
Transportation Services ◽  
Normality Test ◽  
Port Logistics ◽  
One Stop ◽  
The One ◽  
The Impact

This study is for the impact of service quality of land transportation on customer satisfaction at Johor Port Logistics. JP Logistics is the one-stop center for all logistics needs. It’s become a service provider. JP Logistics have the facilities to fulfill the customer requirements. The objective of this research is to identify the most influence of service on customer satisfaction on land transportation services at Johor Port Logistics Sdn Bhd and to categorized the strongest factor that customer needs from that service can be implemented o in this research The respondent of this study is the customer of JP Logistics Sdn Bhd. The population of this study is based on a demographic basis such as gender, age, marital status, education, and others. These studies just focus on customers in the Pasir Gudang area. In this study, researcher uses SPSS as the software to calculate the Normality Test, Frequencies Analysis and Correlation. Lastly, researchers also identify some recommendation in order to improve and full fill customer satisfaction in JP Logistics Sdn Bhd.

scholarly journals Analisis Tingkat Kualitas Pelayanan Perizinan Menggunakan Metode Fuzzy Servqual

KOMTEKINFO ◽  
2021 ◽  
Author(s):  
M. Almepal Wanda ◽  
Gunadi Widi Nurcahyo
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Distribution Data ◽  
Test Results ◽  
Community Satisfaction ◽  
One Stop ◽  
Satisfaction Response ◽  
Investment Service ◽  
Research Show

The low quality of service is a problem that affects people's satisfaction. The Padang City One Stop Integrated Service and Investment Service, and sometimes it is problematic in assessing the quality of its services. The object of the study is to see the Service quality of Community Licensing in the Padang City DPMPTSP. In this research, there are 15 respondent data originating from the licensing and complaints section of the Padang City DPMPTSP. Based on the analysis of the data, a research was conducted on the quality of community satisfaction. The fuzzy servqual method can be used to explain the uncertainty about information about certain parts of the problem at hand, such as community satisfaction, response quality, expectations and service quality. The results of this research show the distribution data and the percentage of business actor satisfaction quality on service performance so that it can be seen that 47.41% of business actors are satisfied with the performance of the service and 52.59% of business actors who assess the Padang City DPMPTSP service as very satisfactory. Conclusion From the test results Fuzzy servqual method has been able to provide knowledge on the quality of service quality. To assist the licensing and complaints department in improving the service quality of the Padang City DPMPTSP.

scholarly journals Public Intention on Bandung Tour on Bus

2020 ◽  
Vol 2 (1) ◽  
pp. 13-16
Author(s):  
Tezza Anwar ◽  
Yessy Puspita
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Negative Impact ◽  
Statistical Testing ◽  
Community Satisfaction ◽  
Verification Method ◽  
Community Interest ◽  
The Government ◽  
The City

Bandung is known as the capital of West Java. Bandung also develops as a culinary city. As a form of the Government's responsibility to facilitate tourists who come to Bandung, the Government has officially announced the "Bandros" Tourism Bus (Bandung Tour on Bus). But practically, there are many problems faced by stakeholders. Standardization of prices among passengers, limits on the number of buses that cannot serve passengers, unclear routes including departures and arrivals, unhealthy management for safety factors and an increase in the number of passengers that have a negative impact due to the quality of service. The purpose of this study is to describe service quality, community satisfaction and community interest in reusing Bandros, and also to obtain the results of an analysis of the extent to which service quality affects community satisfaction and its impact on community interest in reusing Bus Bandros. In this study, researchers used the descriptive-verification method. This method is used to verify the quality of service perception, community satisfaction and community intentions to reuse Bus Bandros by involving 500 respondents who wish to use Bus Bandros. The distribution and selection of respondents was carried out using convenience sampling. Path analysis is also used in this study. Based on the results of the statistical testing process found significant perceptions between service quality variables and brand image with public interest in the city of Bandung to use Bus Bandros. For recommendations in this study, clarity of information can increase the public's intention to use Bus Bandros, because the information submitted will provide clarity in order to increase public intention to ride Bus Bandros.

scholarly journals Crime Prevention Through Community Policing Interventions: Evidence from Harar City, Eastern Ethiopia

2019 ◽  
Vol 31 (3) ◽  
pp. 326
Author(s):  
Melese Teferi Adugna ◽  
Tesfaye Zeleke Italemahu
Keyword(s):  
Community Policing ◽  
Secondary Data ◽  
Data Sets ◽  
Group Discussions ◽  
Eastern Ethiopia ◽  
Human Power ◽  
Grass Root ◽  
The Face ◽  
The One ◽  
The City

In Ethiopia, community policing has been announced ofcially as a national program in 2005 E.C with the impetus to nullify crimes at lower tiers. There have been growing reports of prevailing crimes in Jenila district of Harar city. Accordingly, this study endeavors to scrutinize the practices of community policing and associated challenges in the study site. A mixed research deign was used to fetch out primary and secondary data sets. Hence, the participants’ views were captured through questionnaires, key informant interviews and focused group discussions. The data were analyzed using descriptive statistics such as frequency, bar graph and percentages. The fnding of the study revealed that a greater proportions of the respondents recognized that community policing practices had contributed in preventing crimes; burglary 94 (27%) and robbery 77 (22%) as most frequently recurring and reported types of crimes in the city. While community policing structures and concerned actors operate to smoothly run the programs, there were cropping up predicaments at the grass root levels. Limited awareness among the residents, inadequate fnancial resources and professionally ill-qualifed human power were reported as major obstructions. In the face of increasing crimes, both in terms of intensity and types on the one hand, and intricate challenges to penetrate through on the other hand, the communities of residents aspire to dive deep with a sense of ownership and exploit the opportunities for intensifying the programs stated in community policing programs. Eventually, there was need to move in concerted manner to lessen the impacts of crimes in Jenila district of Harar city.  

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