COVID-19 and the impact of virtual social networks: knowledge transfer or public panic (Preprint)
BACKGROUND Under these circumstances, social media is constantly covering the news and the related information via films, voices, clips, and texts; however, these reports are sometimes challenging outbreak response efforts. For instance, the misinformation and conspiracy theories spread via social media have generated panic and mistrust among the general public, diverted attention away from the outbreak response, and impeded the activities of health-care workers (6). Another evidence shows that many public safety agencies and organizations face the challenge of reducing the spread of false information distributed via social media (9). Accordingly, the aim of this study was to analyze the contents of information shared via virtual social media over the three weeks since the formal confirmation of COVID-19 outbreak in the Islamic Republic of Iran. OBJECTIVE According to the effective role of social media in communicating risk information to the public, the aim of this study was to analyze the contents of information shared via virtual social media over the three weeks since the formal confirmation of COVID-19 outbreak in the Islamic Republic of Iran. METHODS This qualitative discourse analysis was conducted on the contents of three more common virtual social networks (Instagram, WhatsApp, and Telegram) from Feb20 to March 11, 2020 in Iran. Four steps of defining the research question and selecting the content of analysis, gathering information and theory on the context, analyzing the content for themes and patterns and reviewing the results and drawing conclusions were conducted. RESULTS Based on the results, the contents of social media in the analysis duration were allocated four main categories related to the COVID-19 outbreak including political, social, health, and economic issues CONCLUSIONS It seems that all three social Medias have an effective role to share public information, especially those that are related to the public health and health education but at the same time, the analyzed social media have created the sense of panic and fear, particularly in the scopes of social, economic, and political issues.