scholarly journals Contracting and Behavioural Practices in State Owned Enterprises in Uganda

2015 ◽  
Vol 1 (01) ◽  
Author(s):  
Ayub Masaba Kutosi ◽  
Muhwezi Moses ◽  
Sarah Eya
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Public Procurement ◽  
Design Data ◽  
Quantitative Research Methods ◽  
Goods And Services ◽  
Improved Performance ◽  
Contracting Process ◽  
Procurement Contracts ◽  
Self Administered Questionnaire

Public procurement regulations in Uganda were initiated among other objectives; to ensure accountability, transparency and value for money in all public procurement activities. Despite the presence and application of these regulations, State Owned Enterprises have continued to face challenges in contracting for works, goods and services. Evidence shows that most procurement contracts are never fulfilled because of mal practices and high transaction costs. This study sought to examine whether contracting impacted behavioural practices in procurement performance of Uganda’s State Owned Enterprises. The study mainly employed quantitative research methods, in the process of research instrument design, data collection, analysis and presentation. The study sample consisted of 160 employees picked from 20 State Owned Enterprises in Kampala and Entebbe districts of Uganda. Data was collected through a self-administered questionnaire, sorted and analyzed using both descriptive and inferential statistics. Results reveal a positive and significant relationship exists between contracting and behavioural practices (r =.353**, p<.01). Further, the regression model indicates that contracting significantly predicts Behavioural practices in State Owned Enterprises (Beta=.763, Sig. =.000). For improved performance, State Owned Enterprises should clearly set their contract objectives to guide all those involved in the contracting process. There should be key deliverables in those objectives, which should be communicated to the relevant stakeholders. Further, staff on the contracting team should be selected on merit. This is very important in order to avoid biased selection of contracting teams – even when some of these people do not have the required experience and expertise. This is very important because service providers can exploit such a team to their benefit once they realize that the team is weak and vulnerable.  

scholarly journals Green Public Procurement: Case Study of Latvian Municipalities

2019 ◽  
Vol 33 (1) ◽  
pp. 207-221
Author(s):  
Inese Pelša
Keyword(s):  
Research Methods ◽  
Quantitative Research ◽  
Public Procurement ◽  
Sustainable Consumption ◽  
Statistical Research ◽  
Quantitative Research Methods ◽  
Positive Effects ◽  
Procurement Price ◽  
Green Public Procurement ◽  
The Republic

Abstract Green public procurement (GPP) is an instrument for public institutions that have made sustainable consumption and financial aids savings, particularly taking into consideration expenses of the total life cycle of the agreement, not just the procurement price. Municipalities are important to promotion of sustainable consumption through their positive effects on citizens and other stakeholders. The present paper analyses the contribution of municipalities of the Republic of Latvia in developing sustainable consumption through GPP. The aim of the paper is to explore the development of GPP in municipalities, analysing influencing factors. By analysing data from the Procurement Supervision Agency and the State Regional Development Agency, the proportion of GPP is explored. The paper includes data collected in a survey of municipalities of Latvia aiming to identify the main factors that promote the development of GPP and the ones that are obstacles for implementing the GPP. The conclusions show that GPP is a relatively new activity in Latvia, especially in relation to sustainable consumption. Analytical, graphic, statistical research methods as well as other qualitative and quantitative research methods have been used in the research.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM MENGGUNAKAN LAYANAN OJEK ONLINE DI KARAWANG

2021 ◽  
Vol 6 (1) ◽  
pp. 19-28
Author(s):  
Lania Muharsih
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Service Providers ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Quantitative Research Methods ◽  
Positive Effect

The progress of this online transportation company certainly depends on the quality of service provided to its customers. Companies engaged in online-based transportation service providers are required to provide good service to their customers in order to satisfy their customers. This study aims to determine the effect of service quality on customer satisfaction in using online taxibike services in Karawang. The research method used is quantitative research methods with non-experimental research design. Sampling in this study was carried out by using a quota sampling technique. The number of samples in this study were 384 respondents. The method of data collection was carried out using service quality instruments with 57 valid items and customer satisfaction instruments with 29 valid items. Based on the Cronbach Alpha formula, the reliability coefficient of the service quality instrument is 0.978 and the customer satisfaction instrument is 0.907, which means that these two scales are very reliable. The results of the data analysis show that there is a positive effect of service quality on customer satisfaction in using online taxibike services in Karawang. This means that the better the quality of service provided by online taxibike service providers in Karawang, the higher customer satisfaction. The results of the calculation of the coefficient of determination show that service quality has a positive effect on customer satisfaction by 1.7%, while the other 98.3% are influenced by other variables not examined in this study. The suggestions for further research are examining other variables that can affect customer satisfaction, such as service quality and price.Keywords: Service quality, customer satisfaction, online taxibike Kemajuan perusahaan transportasi online ini tentunya bergantung pada kualitas pelayanan yang diberikan untuk para pelanggannya. Perusahaan yang bergerak di bidang jasa penyedia transportasi berbasis online dituntut untuk memberikan pelayanan yang baik kepada pelanggannya agar bisa memuaskan pelanggannya. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan dalam menggunakan layanan ojek online di Karawang. Metode penelitian yang digunakan adalah metode penelitian kuantitatif dengan desain penelitian non-eksperimental. Pengambilan sampel pada penelitian ini dilakukan dengan teknik pengambilan sampel kuota. Adapun jumlah sampel dalam penelitian ini sebanyak 384 responden. Metode pengumpulan data dilakukan dengan menggunakan instrumen kualitas pelayanan sebanyak 57 item sahih dan instrumen kepuasan pelanggan sebanyak 29 item sahih. Berdasarkan rumus Alpha Cronbach diperoleh koefisien reliabilitas instrumen kualitas pelayanan sebesar 0,978 dan instrumen kepuasan pelanggan sebesar 0,907, yang berarti kedua skala ini sangat reliabel. Hasil analisis data menunjukkan bahwa terdapat pengaruh positif kualitas pelayanan terhadap kepuasan pelanggan dalam menggunakan layanan ojek online di Karawang. Artinya semakin baik kualitas pelayanan yang diberikan penyedia jasa layanan ojek online di Karawang maka semakin tinggi kepuasan pelanggan. Hasil perhitungan koefisien determinasi menunjukkan bahwa kualitas pelayanan memberikan pengaruh positif terhadap kepuasan pelanggan sebesar 1,7%, sedangkan 98,3% lainnya dipengaruhi oleh variabel-variabel lain yang tidak diteliti dalam penelitian ini. Adapun saran untuk penelitian selanjutnya yaitu meneliti variabel-variabel lain yang dapat memengaruhi kepuasan pelanggan misalnya kualitas jasa dan harga.Kata Kunci: Kualitas pelayanan, kepuasan pelanggan, ojek online

E-Procurement in Self-Governing Regions in Slovakia

2016 ◽  
Vol 14 (3) ◽  
pp. 321-335
Author(s):  
Mária Murray Svidroňová ◽  
Juraj Nemec
Keyword(s):  
Information And Communication Technologies ◽  
Quantitative Research ◽  
Public Procurement ◽  
Communication Technologies ◽  
Internal Factors ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
Information And Communication ◽  
Original Survey ◽  
Government Level

The current reforms in government and public administration have to also respond to the difficult economic situation caused by the crisis. The use of information and communication technologies including electronic public procurement represent an important tool to increase economy and in some cases, efficiency, too. The goal of this article is to analyse the use of e-procurement in the conditions of Slovakia at the regional self-governing level with the aim to identify those factors influencing e-procurement use. Using qualitative and quantitative research methods and original survey data from our own research collected within the LIPSE project we defined the most important external and internal factors determining e-procurement use at the regional self-government level.

scholarly journals Feasibility Analysis for Investment of Cargo Village Development in Soekarno-Hatta International Airport

2021 ◽  
Vol 18 (2) ◽  
pp. 223-236
Author(s):  
Meutia Damai Nurlita ◽  
Dian Masyita ◽  
Yudi Ahmad Faisal
Keyword(s):  
Research Methods ◽  
Quantitative Research ◽  
Service Providers ◽  
Core Competencies ◽  
Capital Budgeting ◽  
Payback Period ◽  
Global Market ◽  
Air Cargo ◽  
Quantitative Research Methods ◽  
International Airport

The sector of world air cargo industry has become broader becoming one of the most integral parts of the global economy, as a significant airport company in Indonesia, PT Angkasa Pura II (Persero), AP2, builds Cargo Village of the Soekarno-Hatta International Airport to provide the best air cargo service providers to meet the competition in the global market. This research aims to investigate the most suitable Construction Staging scenario of the Cargo Village construction project for investment decision by using business issue analysis and financial analysis. This study uses mixed methodology, a combination of qualitative and quantitative research methods. The qualitative method in this study aims to assess the external conditions and AP2 resources, by TOWS Analysis method. Meanwhile, quantitative research methods are used to conducting Financial Feasibility in form of Capital Budgeting Payback Period (PP), Net Present Value (NPV) and Internal Rate of Return (IRR) for several scenarios of development staging. The result shows that AP2 continuously improves its capabilities and core competencies as the internal strength to balance the threat from outside the company and is prepared to start taking advantage of the opportunity available from the external environment to gain more knowledge to take a new step for comprehensive cargo business. the construction of Cargo Village is feasible to be done by the three scenarios of development staging. This research found that Development scenario of finishing the construction on the main cargo terminal building, which has the biggest investment cost prior to the construction of warehouse and additional services such as perishable and transhipment, gives the best result with the largest value of NPV & IRR and less payback period.  

scholarly journals Under the microscope – an examination of the supports for ethnic entrepreneurs in Ireland

2019 ◽  
Vol 61 (6) ◽  
pp. 666-683
Author(s):  
Naomi Birdthistle
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Foreign Languages ◽  
Minority Languages ◽  
Content Type ◽  
Quantitative Research Methods ◽  
Career Option ◽  
Ethnic Entrepreneurs ◽  
Training Programmes ◽  
Training And Support

Purpose Because entrepreneurs operate in a world of uncertainty, the ability to analyse a situation, extract the important and ignore the superfluous, compare potential outcomes, and extrapolate from other experiences to the current one is vital. Researchers have identified several skills an entrepreneur requires to operate their business and the purpose of this paper is to examine if the training and support necessary for entrepreneurship to occur within ethnic communities exists in Ireland. Design/methodology/approach This study was carried out among established ethnic entrepreneurs and representatives from support agencies in Ireland. A quantitative research methods approach was adopted using online surveys. Responses from 36 ethnic entrepreneurs and eight support organisations were received. Findings Targeted programmes offered by service providers included programmes in foreign languages; providing literature in foreign languages; and specially designed seminars for ethnic entrepreneurs. Of the established ethnic entrepreneurs, the majority indicated that, although they have deficiencies in their skillset they did not avail of programmes because they were unaware of them. Originality/value Irish service providers need to provide additional services to ethnic entrepreneurs to be on par with their EU counterparts. Irish service providers need to provide general and targeted training programmes through minority languages. If Ireland wants to continue being known as the “land of a hundred thousand welcomes” and be able to support the much-anticipated asylum seekers who may choose entrepreneurship as a career option, it needs to consider the adoption of the recommendations of this study and provide better tailored services for the ethnic entrepreneur.

scholarly journals Public managers’ valuation of secondary policy objectives in public procurement – results from a discrete choice experiment

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Amandine Lerusse ◽  
Steven Van de Walle
Keyword(s):  
Discrete Choice Experiment ◽  
Discrete Choice ◽  
Choice Experiment ◽  
Service Providers ◽  
Public Procurement ◽  
The Public ◽  
Public Managers ◽  
Policy Objectives ◽  
Administrative Structures ◽  
Procurement Contracts

Governments are increasingly linking public procurement contracts to the attainment of secondary policy objectives. While not challenging the continuing dominance of price, this changes how service providers are selected. This study examines how public managers value environmental, innovative, and social goals against price in the public procurement of waste collection at the municipal level in Belgium. Using a discrete choice experiment, we study public managers’ valuation of secondary policy objectives. Additionally, to extend the external validity of our findings to different administrative structures, the same study has been replicated in three other countries (Norway, Germany, and Estonia). Although price remains crucial, we observe that public managers appear to be willing to pay more to increase the environmental, innovative, and social standards of public services.  

Public Procurement Contract for Goods and Services Following the Presidential Decree Number 12 of 2020 on the Stipulation of the Coronavirus Disease (Covid-19) Pandemic as a National Disaster

2020 ◽  
Vol 07 (02) ◽  
pp. 229-249
Author(s):  
Ninis Nugraheni ◽  
Hening Arifanda ◽  
Alifihan Astaftiyan
Keyword(s):  
Public Procurement ◽  
Business Climate ◽  
Indonesian Government ◽  
Goods And Services ◽  
Procurement Contract ◽  
Force Majeure ◽  
Presidential Decree ◽  
The Government ◽  
National Disaster ◽  
Procurement Contracts

The Covid-19 Pandemic affects many sectors. Therefore, the Indonesian Government passed the Presidential Regulation Number 12 of 2020 to manage the Pandemic. Unfortunately, this regulation has evoked various interpretations on the disaster contingency as a foundation to apply force majeure condition. The Government’s policies of budget refocusing and reallocation to manage the Covid-19 Pandemic have brought significant effects on goods and services procurement contracts. This condition may lead the Government into default, and it is force majeure. Therefore, the Government is discharged from any liabilities. Consequently, it may injure contractors of procurement. This study aims to investigate the actuality of such procurement contracts following the Presidential Regulation. This study is a normative law research. Based on the Presidential Regulation, the force majeure condition is likely to be applied on procurement contracts. However, the condition does not immediately nullify or terminate the contracts. They remain legally valid and binding. In case of a condition permanently prevents debtor to fulfill obligations, contract can be terminated. In case of a condition temporarily prevents the contract’s implementation, the best solution to encourage conducive business climate is renegotiation that is legalized by contract addendum.

Marketisation of the public sector leads to socially and environmentally irresponsible contracting: the case of Denmark

2007 ◽  
Vol 13 (4) ◽  
pp. 611-630
Author(s):  
Ole Busck
Keyword(s):  
Public Service ◽  
Service Providers ◽  
Public Procurement ◽  
Health And Safety ◽  
Cost Savings ◽  
Market Mechanisms ◽  
The Public ◽  
Eu Directive ◽  
Contracting Process ◽  
The Eu

Since the EU Directive on public procurement of services entered into force in 1993 the main public service to be outsourced in Denmark has been refuse collection. The Directive has spurred a process of marketisation, but it does not prevent the contracting process from requiring private service providers to abide by social and environmental obligations. A recent study of the Danish experiences, however, tells a grim tale of subordination of social and environmental considerations to the pursuit of cost savings and destructive market mechanisms. Health and safety conditions, competence building and job security have deteriorated concurrently with the increase in outsourcing and contracting. This article explores the flaws of the institutional context when it comes to protecting workers' interests and discusses possible means to strengthen it.

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