scholarly journals Individual Service Excellence for Better Performance

Author(s):  
Joyce E.C Voon ◽  
Boo Ho Voon ◽  
Ai Kiat Teo

An individual's attitude is imperative in sustaining his/her performance. One has to believe and do the right things all the times for excellence. However, there are many aspects that the individual needs to recognize and do excellently well. This paper presents an attitudinal measurement on service excellence attitudes and links it to the students’ MUET performance. The multi-item measurement scale was systematically developed and empirically tested for reliability and validity. The individual’s service excellence scale was called MyServEx (My Service Excellence) which consisted of 6 dimensions and 32 items. The MyServEx (Self) was empirically tested and the survey data were obtained from the MUET students to investigate the role of attitudes in leveraging the English language performance. The teachers can understand the students better and creatively help them. The limitations and future direction for research were also discussed

2021 ◽  
Vol 6 (1) ◽  
pp. 69-80
Author(s):  
Umar Umar

the aim of this reseach is to find elaborate the roles of teachers in English language teaching (ELT. Starting from free trade, the increasing number of foreign companies established in Indonesia, so that the use of international languages such as English is very widespread. Of course, aspiring entrepreneurs and job seekers have to master English so they can keep up with the times in this globalization era. If you are still in school or college, then you have the opportunity to learn and master English. If you have graduated from school or college, you should be ready to enter the world of work with the English skills needed by your place of work. To acquire good communication skills or to excel in communication skills, one has to acquire expertise in all the four skills. They are Listening, Speaking, Reading and Writing. Before students are able to master these 4 skills, students have to develop interest towards the subject or language. This is where the important role of the teacher will appear.


Hegel's Value ◽  
2021 ◽  
pp. 222-275
Author(s):  
Dean Moyar

This chapter utilizes the structure of life and valid inference to analyze the internal structure of Civil Society and the State as well as the relationship between the two institutional spheres. The chapter unpacks the passage from the Logic in which Hegel describes the State as a totality of inferences with the three terms of individuals, their needs, and the government. It is shown that the “system of needs” itself forms a quasi-living institutional system of estates centered on the division of labor. This system’s inadequacy motivates the role of the “police” and corporation as ethical agencies, forms of the Good, within Civil Society. While the move to the State overcomes the individualism of “needs,” the right of the individual remains in the dynamics of “settling one’s own account” in receiving from the State a return on one’s duty to the State. Hegel treats the State proper as a constitution consisting of three powers of government that form a totality of inferential relations that has the full structure of a living organism. The executive power is examined in detail as the particularizing element in the system.


2018 ◽  
Vol 59 (4) ◽  
pp. 301-318 ◽  
Author(s):  
Maksim Rudnev ◽  
Aleksandra Savelkaeva

This article takes a postmodernization perspective on support for the right to euthanasia by treating it as an expression of a process of value change, as a preference for quality over quantity of life. Using the data from the fifth wave of the World Values Survey, this study attempts to answer the question of whether the mass support for the right to euthanasia is an expression of autonomy values rather than just a function of a low religiosity. Multilevel regressions demonstrate that both traditional religiosity and autonomy values have a high impact at the individual level, while at the country level only the effects of traditional religiosity are significant. Autonomy values have stronger association with attitudes to euthanasia in countries with higher levels of postmaterialism. Multilevel path analysis demonstrates that the effect of religiosity is partially and weakly mediated by the values of autonomy at both levels. Although religiosity was found to have a much stronger impact, the independent effect of autonomy values suggests that mass support for the right to euthanasia is a value-driven preference for quality over quantity of life. We conclude by suggesting that the fall in traditional religiosity might emphasize the role of values in moral attitudes regulation.


2014 ◽  
Vol 15 (5) ◽  
pp. 883-906 ◽  
Author(s):  
Jane Reichel

One of the reasons for introducing a “Union” citizenship in the 1993 Maastricht Treaty was to provide a direct channel between the citizens of the Member States and the EU. In contrast to many other international organizations, the role of the individual has been central to the European project since its inception. In its famous 1962 judgment given inVan Gend en Loos,1 the Court of Justice of the European Union (CJEU) underscored the importance of the “vigilance of individuals concerned” seeking to protect their European rights in the new legal order through judicial control.2 The right to directly vote on the representatives of the European Parliament had already been introduced in the 1970s. The citizens of the Member States were thus equipped with two classic forms of political participation even prior to the introduction of Union citizenship: law making and the legal adjudication of individual cases. Nonetheless, whether these channels are sufficient to guarantee the citizens effective democratic means to influence legislation and exercise control of EU institutions in the rather complex multilevel legal system of the EU has been continuously debated.


2012 ◽  
Vol 4 (1) ◽  
Author(s):  
Julieta B. Tendero

The English language is an instrument to acquire newknowledge in science, mathematics, humanities and social sciences since the world of knowledge in these areas is generally available in English. Hence, it is being maintained and continuously studied. This study investigated the relationship of students’ hemispheric dominance with English language performance and creativity levels in the context of 423 students randomly chosen from the freshmen population of the thirteen colleges at the Western Mindanao State University, Philippines. For this end, the study employed Descriptive - Correlation Method through which the respondents were asked to complete the six tests, namely: the Hemispheric Dominance Test, the Listening and Reading Comprehension Tests, the Speaking and Writing Skill Tests, and the Torrance Test of Creative Thinking – Figural Form B, Research Edition. Pearson r results revealed that correlation coefficients of -.0.13 between hemispheric dominance and language performance and 0.011 between the former and creativity were not significant at p< .05. This led to the conclusion that the respondents’ hemispheric dominance was not significantly related to their English language performance and their creativity level. Generally, the left-brained, the right-brained or the whole-brained students may be good or poor in the language and in the creativity tests. Keywords - Educational Psychology, hemispheric dominance, leftbrained, right-brained, whole-brained, English language performance, receptive skills, productive skills, creativity level, descriptive research, Zamboanga City, Philippines


Author(s):  
Predko Victoriia

The article is devoted to a theoretical analysis of the problem of ethnic identity and its main mechanisms. The driving factor in the life of the ethnic group is its ethnic identity, which is an important component of socialization and a leading factor in the further development of the individual, its productive functioning in society. The article analyzes the main provisions on the definition of ethnic identity. The basic functions and structure of ethnic identity are considered, its psychological role is determined. The process of ethnic identity formation in the times of globalization changes is characterized. Its leading role in socio- psychological adaptation, maintaining the mental health of the individual and maintaining state integrity are determined. The important role of ethnic identity in the formation of ethno-national values that regulate the living space of society is emphasized. The article presents the relationship of ethnic identity with the ethnic mentality of the population.


2021 ◽  
Vol 273 ◽  
pp. 09037
Author(s):  
Ludmila Demyanova ◽  
Irina Usova ◽  
Arshak Tashchiyan ◽  
Nikolai Ryzhkin ◽  
Sergey Demyanov

The effective use of physical culture and sports means the prevention of diseases, maintaining high working capacity of people, preventing offenses, overcoming drug addiction, bad habits, implementing and ensuring the constitutional guarantee of the right of citizens to equal access to physical education, sports and tourism, and fostering a healthy lifestyle. The basis of this way of life is physical culture and sports, which purposefully, naturally increase the vitality of the systems and functions of the human body. Traveling, hiking, learning new things in the world around them, which includes tourism in all its diversity, play an important role in the formation of a healthy lifestyle and harmonious development of the individual.


2021 ◽  
Vol 1 (1) ◽  
pp. p34
Author(s):  
Faizah, Idrus ◽  
Bakri, Omar ◽  
Mohd Fauzi Kamaruddin

Rapid changes on the way people travel the world have impacted countries around the globe. In South East Asia for example, with the rapid expansion of visit-a-country campaign exercises, it had affected the lives of people in many different ways. Tourism industry, for example, flourishes in manifolds. It indirectly changes the socioeconomic status of people of various echelons. Vietnam is no exception. The ease of communication has been identified as one of the key factors that attract tourists to places of choice. The issue is now whether Vietnamese, especially their youths are entirely ready to embrace this new wave of transformation. Therefore, the right moves have to be identified so that the number of tourists will multiple in the thousands if not millions. Therefore, the purpose of this investigation is to explore Vietnamese youths’ acceptance to learning the English language for communication, especially those encircling tourists’ spots with the right forms of communication to welcome the inflow of visitors around their communities. A qualitative design was used in this investigation employing semi-structured interviews, observations, and series of workshop sessions. The findings revealed that without proper curriculum instructions in school, although with passion and motivation, the youth will not be equipped as much as expected. Suggestions for future direction of this investigation are outlined.


2021 ◽  
Vol 2 (2) ◽  
pp. 139-156
Author(s):  
Mizanul Hasanah

This article originated from the author's curiosity about the close inner relationship between parents and children who memorize the Qur'an. For the author of the Qur'an, it is Allah's revelation that was sent down directly to Rasulullah Muhammad SAW through the angel Gabriel. For this reason, the holy book of the Qur'an, which is very sacred and is the word of Allah, cannot be memorized if the individual does not appreciate, understand the signs, and glorify Allah before reading and memorizing it. One of them is filial piety to parents and do good to them. The author conducted direct research on the right target, namely the children who memorized the Quran in SMP-based Pesantren Amanatul Ummah Pacet. The aim of the author to conduct research at this location is that the children in the institution focus on producing Al-Quran memorizers. The method used in this research is descriptive qualitative research. Sources of data used are primary and secondary data sources and use data collection techniques in the form of interviews, observation, and documentation.


2020 ◽  
Vol 39 (3) ◽  
pp. 306-323
Author(s):  
J.A. Yogalakshmi ◽  
M.V. Supriya

PurposeThe aim of the current study was to develop and validate a measure for identifying talent in the workplace. This is a gap long identified by researchers in this field.Design/methodology/approachHinkins methodology was adopted for the establishment of a psychometrically sound measure. A 16-item scale for assessing the construct was developed. The reliability and validity were established by analyzing content adequacy, convergent validity, divergent validity and external validity. Primary data were collected from employees signaled as talent by their organization.FindingsThe study yielded a six-factor structure scale for the construct. These factors accounted for 66.8 percent of observed variance. All six dimensions, namely, calling orientation, critical insight, continuous learning, collaboration, cohesiveness and challenge drive established acceptable reliability and validity.Social implicationsThe research provides a precise definition of the talent construct. Identification and retention of individuals with a high talent quotient is a critical challenge to organizations. Identifying talent is made possible through this measurement scale.Originality/valueThis research made an attempt to develop a reliable and valid measurement scale for the talent construct. The scale provides a precise definition of the talent construct. This simple sound scale could be useful at both the individual and organizational levels. It helps individuals to identify and focus on critical areas for achieving talent status. Organizations benefit through better human resource management practice. Identification and retention of talent are essential to career management. Overall, it also satisfies the urgent need in talent management research for a clear definition of the talent construct.


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