Managerial Implications of Student Activity Information System Implementation at Faculty of Business and Management

2020 ◽  
Vol 5 (1) ◽  
pp. 41
Author(s):  
Norshima Humadi ◽  
Muhamad Sukor Jaafar ◽  
Melissa Shahrom ◽  
Siti Halijjah Shariff
Keyword(s):  
Information System ◽  
Service Quality ◽  
Student Satisfaction ◽  
Direct Effect ◽  
Quality Model ◽  
Application Process ◽  
Student Activity ◽  
Managerial Implications ◽  
Business And Management ◽  
Activity Information

Faculty of Business and Management – Student Activity Information System (FBM-SAIS) was developed with an aim to manage the student activity application process effectively through the Internet. This study was conducted to determine the managerial implications of FBM-SAIS implementation to FBM, UiTM Selangor by focusing on the manpower and financial impact, as well as to determine the direct effect of SAIS Service Quality on SAIS student satisfaction. This study proposed SAIS ServiceQuality as a higher-order factor in order to determine a direct effect of SAIS Service Quality on student satisfaction towards SAIS implementation. Interviews were conducted to identify the managerial implications of student activity application process before and after SAIS implementation. Meanwhile, the quantitative data was gathered from 94 SAIS users who were FBM students through e-survey and was analyzed by using SmartPLS 3.0. The interview results showed that the implementation of SAIS did have an impact on the Faculty, such as increasing staff productivity and reducing costs. Moreover, the PLS-SEM analysis results showed that SAIS Service Quality positively influenced student satisfaction towards FBMSAIS implementation. This study provides an empirical validation of the SAIS Service Quality Model in the context of Higher Education.

scholarly journals SAIS Service Quality and Student’s Satisfaction Towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience

2019 ◽  
Vol 11 (1) ◽  
pp. 155-164
Author(s):  
Norshima Humaidi ◽  
Melissa Shahrom ◽  
Muhamad Sukor Jaafar ◽  
Siti Halijjah Shariff
Keyword(s):  
Higher Education ◽  
Information System ◽  
Service Quality ◽  
Higher Order ◽  
Quality Model ◽  
Student Activity ◽  
Service Convenience ◽  
Order Factor ◽  
The Relationship ◽  
Activity Information

Abstract Student Activity Information System (SAIS) was developed with the aims to efficiently record the applications of student’s activity at the Faculty of Business and Management (FBM), Universiti Teknologi MARA (UiTM) Selangor, Malaysia and to assist the administrator to manage the students’ activities effectively. By using different e-service quality dimensions, this study proposed a higher order factor of SAIS Service Quality with an attempt to determine a moderating effect of SAIS Service Convenience between the relationship of SAIS Service Quality and Student’s Satisfaction. Quantitative data was gathered from 94 SAIS users and the data were analyzed by using SmartPLS 3.0. The analysis result showed that SAIS Service Quality and SAIS Service Convenience were positively influenced the student’s satisfaction. Moreover, the result also revealed that the higher order factor of SAIS Service Convenience was not to moderate the relationship between the SAIS Service Quality and Student’s Satisfaction. From the Higher Education (HE) perspective, this study provides an empirical validation of the Information System Service Quality Model particularly in the context of SAIS. Hence, the improvement of the e-service quality is essential for future enhancement of existing information systems in the higher education institutions.

Assessing international students' satisfaction of a Jordanian university using the service quality model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ayman Abu-Rumman ◽  
Rasha Qawasmeh
Keyword(s):  
International Students ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Strong Relationship ◽  
Equation Modeling ◽  
Quality Model ◽  
Content Type ◽  
Five Dimensions ◽  
Practical Implications

PurposeEducation plays a key role in socio-economic development and globalization has increased the numbers of students wanting to study abroad. Attracting international students is therefore an important objective for universities as international students open up opportunities to bring economic, cultural and academic benefits to both the universities themselves and to the countries in which they are located. This study therefore aimed to assess student satisfaction with a Jordanian university using the dimensions of quality contained within the established SERVQUAL model.Design/methodology/approachTo achieve these goals, quantitative data was collected from international students attending one university located in Jordan via a questionnaire survey, using a randomized sample. Structural equation modeling (SEM) was used to analyze the construct validity, and correlations between student satisfaction and the different dimensions of quality were tested.FindingsConsistent with other studies, the findings demonstrated that the five dimensions of service quality, i.e. tangibility, reliability, responsiveness, assurance and empathy, and the university of study, have a strong relationship with student satisfaction. However, there was no statistically significant correlation between country satisfaction and the tangibility and assurance sub-dimensions of quality.Practical implicationsPractical implications – The findings of this study are of interest and practical benefit to university leaders in developing their quality and student acquisition strategies.Originality/valueThis study makes a useful contribution to the growing body of evidence of service quality in higher education set within the context of a developing country.

scholarly journals ANALISIS MEDIASI PRESTASI BELAJAR PADA PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA (STUDI PADA MAHASISWA UNIVERSITAS ISLAM MALANG).

2020 ◽  
Vol 5 (1) ◽  
pp. 31
Author(s):  
Fuji Santoso
Keyword(s):  
Information System ◽  
Information Systems ◽  
Data Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Survey Methods ◽  
Service Reliability ◽  
Learning Achievement ◽  
Assurance Services ◽  
Software Program

Tujuan penelitian ini untuk Menganalisis Mediasi Prestasi Belajar Pada Pengaruh Kualitas Layanan Terhadap Kepuasan Mahasiswa (Studi Pada Mahasiswa Universitas Islam Malang). Dimana Kualitas Layanan sebagai variabel X terdiri dari enam variabel, yaitu Layanan Fisik (tangible), Kehandalan (reability), Ketanggapan (responsive), Jaminan (assurance), Empati (empathy) dan System Informasi. Populasi dalam penelitian ini adalah seluruh Mahasiswa UNISMA. Maka penelitian ini adalah penelitian Kuantitatif, yang menggunakan metode survai dengan mengambil sampel dari suatu populasi dan menggunakan angket atau kuesioner sebagai alat pengumpul data yang utama, dengan jumalah 175 responden. Teknik analisis data dalam penelitian ini menggunakan Uji instumen, Uji Normalitas, Analisis Data, Uji Hipotesis Uji t dan Sobel. software Program SPSS versi 16 For Windows.Hasil penelitian menunjukkan bahwa Kualitas Layanan Fisik (tangible), Layanan Kehandalan (reability), Layanan Ketanggapan (Responsive), layanan jaminan (assurance) dan Layanan Empati (empathy) tidak berpengaruh dan tidak signifikan terhadap Prestasi Belajar, hanya Layanan Kehandalan (reability) berpengaruh dan signifikan terhadap Prestasi Belajar. Hasil penelitian menunjukkan bahwa layanan fisik (tangible), layanan kehandalan (reability), Layanan Ketanggapan (Responsive), layanan jaminan (assurance) dan Layanan Empati (empathy) tidak berpengaruh dan tidak signifikan terhadap Kepuasan Mahasiswa hanya Layanan informasi system yang berpengaruh dan signifikan terhadap Kepuasan Mahasiswa. Hasil penelitian menunjukkan bahwa Prestasi Belajar berpengaruh dan signifikan terhadap Kepuasan Mahaiswa. Prestasi Belajar Tidak Memediasi Pengaruh Kualitas Layanan layanan fisik (tangible), Layanan Ketanggapan (Responsive), layanan jaminan (assurance), Layanan Empati (empathy) dan informasi syst.em Pada Kepuasan Mahasiswa, Prestasi Belajar Memediasi Pengaruh Kualitas Layanan Kehandalan (reability) Pada Kepuasan Mahasiswa. Kata Kunci: Layanan, Fasilitas, Layanan Fisik, Kehandalan, Ketanggapan, Jaminan, Empati, System Informasi, Prestasi Belajar dan Kepuasan Mahasiswa. The purpose of this study is to Analyze the Mediation of Learning Achievements in the Effect of Service Quality on Student Satisfaction (Study of Malang Islamic University Students).  Where Service Quality as variable X consists of six variables, namely physical services, reliability, responsiveness, assurance, empathy and information systems.  The population in this study were all UNISMA students.  So this research is quantitative research, which uses survey methods by taking samples from a population and using questionnaires or questionnaires as the main data collection tool, with a total of 175 respondents.  The data analysis technique in this study used the Instrument Test, Normality Test, Data Analysis, Test of Hypothesis T and Sobel.  SPSS version 16 For Windows software program. The results showed that the quality of physical services, service reliability, service responsiveness, assurance services and services Empathy had no effect and were not significant towards Learning Achievement, only the service Reliability influential and significant to Learning Achievement.  The results showed that tangible services, reliability services, responsiveness services, assurance services and Empathy services did not influence and were not significant towards Student Satisfaction, only information system services that had an effect on and significantly affected Student Satisfaction.  The results of the study showed that Learning Achievement had significant and significant effect on Student Satisfaction.  Learning Achievement Does Not Mediate the Effect of Physical Service Quality, Responsiveness, Assurance services, Empathy Service and information system on Student Satisfaction, Learning Achievement Mediates the Effect of Service Quality Reliability on Student Satisfaction. Keywords: Services, Facilities, Physical Services, Reliability, Responsiveness, Assurance, Empathy, Information Systems, Learning Achievement and Student Satisfaction.

EVALUASI DETERMINAN KEPUASAN MAHASISWA

2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Aprih Santoso ◽  
Nunik Kusnilawati
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Direct Effect ◽  
Customer Orientation ◽  
Administrative Services ◽  
Service Companies ◽  
University Reputation ◽  
Student Trust ◽  
Relationship Model ◽  
The University

A college as a service company in carrying out business activities or educational activities, generally what must be considered is the orientation towards consumers, which concerns what companies must satisfy their consumers. In service companies, especially higher education institutions that are consumers are students, with more attention to aspects of customer orientation, of course, the goals to be achieved by the company will be realized. Problems that occur at the University of “X” make students feel dissatisfied and this causes complaints or complaints, including: inadequate parking, campus websites that are often slow, completeness of damaged facilities and infrastructure, administrative services that tend to be long.The purpose of this study is to examine and analyze the effect of service quality and university reputation on student satisfaction, with trust as a mediating variable. The population in this study were students from University “X” enrolled in the odd semester 2019/2020 Study Plan Card (KRS) of 22,753 students. The number of samples in this study were 99.56 students rounded up to 100 students (based on the Slovin formula). The analysis was carried out with the help of the SPSS program. The variable relationship model will be analyzed by path analysis. The result of research show service quality and university reputation have a direct effect on student trust at Universityof “X”. Service qualityand university reputation have a direct effect on student satisfaction at University of “X”. Trust has a direct influence on student satisfaction at the University of “X”. Keywords:  Trust, Service Quality, Reputation, Satisfaction

THE EFFECTIVENESS OF SERVICE QUALITY AND ACADEMIC SYSTEM INFORMATION TOWARD THE SATISFACTION AND LOYALTY OF STUDENT ( RESEARCH AT HARAPAN BANGSA PURWOKERTO INSTITUTE OF HEALTH SCIENCES )

EXCELLENT ◽  
2018 ◽  
Vol 5 (2) ◽  
pp. 251-262
Author(s):  
Iin Dyah Indrawati
Keyword(s):  
Information System ◽  
Service Quality ◽  
Direct Effect ◽  
Indirect Effect ◽  
Insignificant Effect ◽  
Academic System ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
System Information ◽  
Academic Information

The purpose of this study was to find out the influences of service quality dimensions such as tangibles, reliability, responsiveness, assurance, empathy and Academic System Information to satisfaction and the influences of all variables to loyalty of students at Harapan Bangsa Purwokerto institute of health sciences. The used technique sampling in this study was random sampling method. The sample in this research was 128 respondents. The data collecting techniques is used observation and questionnaires. The data analytical technique used research instrument test such as validity and reliability tests, linearity test, hypothesis tests such as path analysis, t test, F test, determination coefficient, and coefficient correlation of variables. The test results showed that all instruments were valid and reliable. The analysis results of this study shown that: tangible, reliability, and assurance had a positive and significant effect to satisfaction, responsiveness and Academic Information System had a positive but insignificant effect to satisfaction. Empathy had a negative and insignificant effect to satisfaction. Tangibles, reliability, empathy and satisfaction had a positive and significant effect to loyalty, responsiveness and satisfaction had a positive but insignificant effect to loyalty, and assurance and Academic Information System had a negative and insignificant effect to loyalty. Tangibles, reliability, responsiveness, assurance, empathy, trust and satisfaction simultaneously had a significant effect to loyalty. The results of path analysis showed that: the direct effect of tangibles to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of reliability to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The direct effect of responsiveness to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of assurance to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The direct effect of empathy to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of Academic Information System to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The indirect effect of satisfaction as variable of intervening in this study was able to mediate variable of reliability, assurance and Academic Information System to loyalty but it was unable to mediate variable of tangibles, responsiveness and empathy to loyalty. Tangible was the most dominant variable effect to loyalty. The total effect of tangible to loyalty via satisfaction was most dominant total effect to loyaltyKeywords: Service quality dimensions, Academic Information System, satisfaction, and loyalty.

scholarly journals Analysis Effect of Service Quality, Educational Facilities, and Method of Learning, Student Satisfaction and Loyalty to Students - Studies in the University of Widyatama Bandung

2017 ◽  
Vol 10 (1) ◽  
pp. 16
Author(s):  
Yenny Maya Dora
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Survey Method ◽  
Educational Facilities ◽  
Study Population ◽  
The University ◽  
Business And Management

This study aimed to analyze the effect of service quality, education facilities, and teaching methods in conjunction with student satisfaction and loyalty Widyatama University students. The research was conducted by survey method, the data obtained by distributing questionnaires to students. The study population was a student Of the Faculty of Business and Management, University of Widyatama. Data were analyzed using Structural Equation Modeling (SEM) with AMOS. From these results it can be concluded that the loyalty of the students affected by the quality of the service through student satisfaction. Loyalty affected by the Educational Facilities through student satisfaction. And loyalty is also influenced by learning through student satisfaction.

A Synthesised Service Quality Model with Managerial Implications

1990 ◽  
Vol 1 (1) ◽  
pp. 27-45 ◽  
Author(s):  
Andrew A. Brogowicz ◽  
Linda M. Delene ◽  
David M. Lyth
Keyword(s):  
Service Quality ◽  
Quality Model ◽  
Managerial Implications

ERIP: service quality model of management consulting projects

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zoltan Veres ◽  
Katalin Varga-Toldi
Keyword(s):  
Service Quality ◽  
Service Sector ◽  
Model Development ◽  
Management Consulting ◽  
Quality Model ◽  
Content Type ◽  
Managerial Implications ◽  
Quality Dimensions ◽  
Context Specific ◽  
Project Objectives

Purpose There is still no generally accepted quality model of consulting services. This is particularly the case for management consulting projects, where scope is often indefinite. The purpose of this paper is to identify the clients’ underlying utility preferences and their perceived quality dimensions. Design/methodology/approach The research is a qualitative data collection from 22 expert interviews performed in the financial service sector. Interviewees from the client-side were decision-makers from different hierarchical levels with considerable experience in working with consultants, while the consultant sample was obtained by selecting professionals with relevant project experience. The model development was based on the grounded theory. Findings Based on a content analysis of a 600-page transcript of interviews, it was found that customers construct their judgments on consulting service quality through five main attributes: consultants, client adaption, consulting process, deliverables and communication. Because of the strong overlaps of the attributes, four better separable quality dimensions – as a conceptual model – were identified: expertise, relations, involvement and performance. Practical implications Among managerial implications for consulting firms, support of buying organization in setting clear project objectives, flexibility in partnership and readiness for overperformance can be underlined. Originality/value There is little empirical research that focuses on the conceptualization of management consulting service quality from a client perspective. The value of the paper is the exploration of perceived service quality dimensions of management consulting projects and a consulting context-specific list of quality attributes.

scholarly journals The Development of Students Industrial Training Information System (FBM-STIS)

2021 ◽  
Vol 7 (1) ◽  
pp. 181
Author(s):  
Norhidayah Mohd Rashid ◽  
Hairunnisa Ma’amor ◽  
Norshima Humaidi ◽  
Wan Soraya Wan Abdul Ghani
Keyword(s):  
Information System ◽  
Industrial Revolution ◽  
Easy Access ◽  
Record Management ◽  
Administrative Staff ◽  
Application Process ◽  
Industrial Training ◽  
The Status ◽  
Training Unit ◽  
Business And Management

Student Industrial Training Information System (FBM-STIS) purposely developed for final year students from Faculty of Business and Management (FBM), Puncak Alam Campus who searching for industrial placement that fit with their studied background.  It is aim to increase the accuracy and efficiency of the industrial placement process.  The manual process required 107 days to complete and due to this long process, its increase the workload of administrative staff, workflow inefficiency and lead to poor record management.  Through FBM-STIS, students need to fill up the internship application via online and this is in-line with Industrial Revolution 4.0 (IR 4.0) emerged worldwide.  This system allowed students to request and check the status of the Application Letter (AL), dan Conformation Letter (CL) online without visiting FBM - Industrial Training Unit (FBM-ITU) counter physically.  Hence, FBM-STIS also help internship coordinator to manage and monitor the application process online because of the easy access of the system; FBM-STIS can be accessed anytime and anywhere.

scholarly journals PENGARUH REPUTASI INSTITUSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA DI SEKOLAH TINGGI ILMU EKONOMI (STIE) AKA SEMARANG DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING

2020 ◽  
Vol 14 (1) ◽  
pp. 25
Author(s):  
Andre Aprilianto Suwardi ◽  
Bayu Kurniawan
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Student Satisfaction ◽  
Direct Effect ◽  
Sampling Technique ◽  
Financial Statements ◽  
Direct Influence ◽  
Analysis Technique ◽  
Institutional Reputation

The purpose of this study: to examine and analyze the effect of the institution's reputation, service quality on student satisfaction, with trust as an intervening variable. The study was conducted by accidental sampling technique, using the Slovin formula obtained a sample of 93 respondents. The data analysis technique used is the path analysis technique. The results of the study concluded that: Institutional reputation directly influences trust. Service quality has a direct effect on trust. Institutional reputation has a direct influence on student satisfaction. Service quality has a direct effect on student satisfaction. Trust has a direct influence on student satisfaction. Institutional reputation has an influence on student satisfaction through trust as an intervening variable. Service quality has an influence on student satisfaction through trust as an intervening variable. (3) human resources affect he quality of financial statements, (4) organizational commitment doesnt affect he quality of financial statements.

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