scholarly journals Evaluating and Improving E-Government in Jordan

2013 ◽  
Vol 10 (9) ◽  
pp. 2021-2026 ◽  
Author(s):  
Essam Hanandeh ◽  
Atef Obidat
Keyword(s):  
Major Change ◽  
Electronic Government ◽  
The Internet ◽  
Public Confidence ◽  
Government Services ◽  
The World ◽  
The Government ◽  
Operational Aspects

The development of the world web increases the online users and consequently forces many governments around the world to take advantage of the facilities offered by the internet. One of these facilities is the E-Government. Electronic government or E-government represents a major change in the culture and the practices of government works. It is considered as a source of services for companies and citizens. In order to make e-government effective, it is necessary to make some changes in the governmental operational aspects along with constructing potential technology. The e-government includes multiple types of technology. Thus, governments should exploit the benefits by investing heavily and setting deadlines on e-government projects. The aims of this paper are to examine the peoples satisfaction of the e-government services and measure the degree of public confidence in the services provided by the government. The study has shown that there is a satisfaction in general about the services provided by the government and the confidence in the service provided was to the expected limit for the reasons that we will see below.

scholarly journals Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

2016 ◽  
Vol 7 (3) ◽  
pp. 846-854
Author(s):  
Carlos Luis López-Sisniega ◽  
Maria del Carmen Gutiérrez-Diez ◽  
Ana María de Guadalupe Arras-Vota ◽  
José Luis Bordas-Beltrán
Keyword(s):  
Technology Acceptance ◽  
Computer Literacy ◽  
Ease Of Use ◽  
Electronic Government ◽  
The Internet ◽  
Intention To Use ◽  
Government Services ◽  
Literacy Level ◽  
The Government ◽  
Municipal Level

The benefits of e-government services depend on the number of citizens who take advantage of them. The purpose of this quantitative, correlational research study was to determine barriers to e-government use as perceived by citizens at the municipal level in Mexico. The technology acceptance model (TAM), the diffusion of innovations (DOI) theory, and models of web trust formed the theoretical framework of the study. Several hypotheses tested the relation of demographic variables, TAM, DOI, and web trust constructs to the intention of using e-government services of 149 taxpayers of the city of Chihuahua, Mexico, who did not to use the e-government services for payment provided by the government of their municipality. The findings of this study show that trust in the Internet, trust in government, perceptions of convenience, perceptions of compatibility, access to the Internet, perceptions of ease of use, and perceptions of relative advantages are related to the intention to use e-government services. Conversely, awareness of the existence of e-government services, income level, family structure, age, literacy level, computer literacy level, gender, and possession of bankcards are not individually related to the intention to use e-government services of those persons who made face-to-face payments at the treasury office.

Bahrain Government Information Security Framework

2020 ◽  
pp. 196-209
Author(s):  
Yusuf Mohammed Mothanna ◽  
Yousif Abdullatif Albastaki ◽  
Talal Mohamed Delaim
Keyword(s):  
Information Security ◽  
Electronic Government ◽  
Government Information ◽  
Security Framework ◽  
Government Services ◽  
Local Resources ◽  
The World ◽  
Information Assets ◽  
The Government ◽  
National Information

Information technology is perceived as an important enabler for government entities to accomplish their goals. The proliferation of electronic government services that can provide value for citizens and residents have pushed governments all over the world to adopt and deploy these services. However, governments have realized that it is critical to build proper defense to protect the information. Implementing information security by using international or national information security frameworks helps organizations to ensure the safeguard of information assets. This chapter reviews useful information security frameworks. Also, this chapter provides a proposed information security framework implemented in the Government of Bahrain, which is called CyberTrust Program. This framework was developed based on best practices and local resources and culture.

scholarly journals HARNESSING RISKS PERCEPTION THEORY FOR THE UNDERSTANDING OF BARRIERS TO E-GOVERNMENT

2019 ◽  
pp. 194-205
Author(s):  
Ani Munirah Mohamad ◽  
Anis Shuhaiza Md Salleh ◽  
Mohd Zakhiri Md Nor ◽  
Najah Inani Abdul Jalil
Keyword(s):  
Information Technologies ◽  
Secondary Data ◽  
The Body ◽  
The Internet ◽  
Full Potential ◽  
Government Services ◽  
The World ◽  
Perception Theory ◽  
Government Websites ◽  
The Government

The term e-government means the employment of the Internet and the world-wide-web for delivering government information and services to the citizens. It refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. Nevertheless, the implementation of e-government has not been smooth-sailing. Managerial hiccups and barriers seem to hamper the proper implementation of e-government. Accordingly, the risks perception theory stands out as being appropriate to explain such barriers. This theoretical paper outlines the application of risks perception theory for the understanding of the barriers to the implementation of e-government in any particular jurisdiction. Factors such as leadership failures, financial inhibitors, and workplace and organizational inflexibility could potentially impede the full potential of the engagement of e-government services by the government, businesses and the citizens. Adopting library-based research method, and document analysis of secondary data from textbooks, government reports, government websites, journal articles and newspaper reports, this paper traces the development of e-government in selected jurisdictions in the world which adopt e-government in its delivery of information and services. Generally, this paper highlights the employment of risks perception theory in the understanding of the barriers to e-government initiatives. The paper aspires to contribute to the body of knowledge on the study of e-government services.

The e-Government Concept and e-Government Applications

2012 ◽  
pp. 411-422
Author(s):  
Aziz Sisman
Keyword(s):  
Developing Countries ◽  
Electronic Communication ◽  
Services Quality ◽  
Internet Technology ◽  
Electronic Government ◽  
The Internet ◽  
Private Organizations ◽  
The World ◽  
Widespread Phenomenon ◽  
The Government

Since the end of the last century, computers have become a widespread phenomenon in most developed and developing countries. In the last decade, all around the world, governments and private organizations have attempted to explore new searches, opportunities, and investments for making their services vibrant, independent from space and/or time, comfortable, and contemporary. These initiatives have also been done with a view to increase their services’ quality by employing the opportunities offered by the Internet technology. The electronic government (e-government) concept has developed as a result of these efforts. E-government offers the opportunities that offer citizens and the government to execute their mutual duties and obligations via electronic communication and process. E-government has several aspects, including social, technical, economic, political, and public administrative. However, most dominating concepts of e-government arise from the technical perspective and a combination of the socio-economic and public administrative perspectives. In this study; concept, structure, and frame of e-government were defined. The Networked Readiness Index was investigated, and featured topics for e-government applications were determined. Necessity of e-government in both developed and developing countries were investigated, and digital divide, which negatively affects e-government formation in developing countries, was investigated.

scholarly journals E-Government services in Moldova: Value and opportunities

2018 ◽  
Vol 325 ◽  
pp. 347-358
Author(s):  
Mihai Grecu ◽  
Ilie Costaş ◽  
Artus Reaboi
Keyword(s):  
High Performance ◽  
Electronic Government ◽  
Government Services ◽  
Telecommunications Infrastructure ◽  
Technology Changes ◽  
Multiple Levels ◽  
The Government ◽  
The One ◽  
Short Time ◽  
The Impact

Technological progress in ICT has created conditions for a new government paradigm - from a government that leads to a government providing services to society. Technology changes the nature of the connection between government and citizens: governance becomes more participatory and citizens' interests prevail. The impact of e-Government solutions is complex, on multiple levels, depending on the maturity of the models applied and the capacity of citizens and business to assimilate e-Government services. In a short time, electronic government services in Moldova have evolved from simple information services to integrated transactional services. On the one hand, this is due to high performance telecommunications infrastructure (broadband, 2G, 3G and 4G technology) and, on the other hand, to citizens' expectations that boosted recently and determined the government to accelerate the implementation of new e-services, increasingly complex and a better quality. The paper addresses the issue of e-Government services in terms of the value that it gives to the government and to citizens' lives and analyzes opportunities to develop e-Government services in the new technological and social realities.

E-Government Issues in Developing Countries

2012 ◽  
pp. 423-439
Author(s):  
Gohar Feroz Khan ◽  
Junghoon Moon
Keyword(s):  
Developing Countries ◽  
Mobile Phone ◽  
Digital Divide ◽  
Public Services ◽  
Social Economic ◽  
Developed Countries ◽  
Electronic Government ◽  
The Internet ◽  
Government Agencies ◽  
Government Services

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

E-Service Provision by New Zealand Local Government

2011 ◽  
pp. 718-725 ◽  
Author(s):  
J. Paynter
Keyword(s):  
Information Technology ◽  
New Zealand ◽  
Local Government ◽  
Web Sites ◽  
Service Provision ◽  
Local Governments ◽  
The Internet ◽  
Government Services ◽  
The World ◽  
The Web

Historically, information and services can only be obtained through narrow, one to one, phones, and agency-specific shop fronts (Caffrey, 1998). Information technology, especially the Internet, opens possibilities of using methods to distribute information and deliver services on a much grander scale. The Internet provides a foundation for a variety of communications media. The Web is one of the most important media built upon the Internet. It can be accessed from almost anywhere in the world by means of computers and electronic devices; it is possible to elicit more information, establish platforms for online payment, online consultation and e-voting. Security concerns can be overcome by data-authentication technologies. It can deliver government services and encourage greater democracy and engagement from citizens. Governments around the world are exploring the use of Web-based information technology (Grönlund, 2002). Attention has focused on the design and delivery of portals as a major component of government electronic service infrastructures. The N.Z. government portal site (http://www.govt.nz/en/home/) or the Local Government Online Ltd (LGOL) Web site, (www.localgovt.co.nz/AboutCouncils/Councils/ByRegion/) are examples. Since the mid-1990s governments have been tapping the potential of the Internet to improve and governance and service provision. “In 2001, it was estimated that globally there were well over 50,000 official government Web sites with more coming online daily. In 1996 less than 50 official government homepages could be found on the world-wide-Web” (Ronaghan, 2002). Local governments are faced with growing demands of delivering information and services more efficiently and effectively and at low cost. Along with the rapid growth of technological developments, people demand high quality services that reflect their lifestyles and are accessible after normal office hours from home or work. Thus, the goals of delivering electronic government services are to simplify procedures and documentation; eliminate interactions that fail to yield outcomes; extend contact opportunities (i.e., access) beyond office hours and improve relationships with the public (Grönlund, 2002). Having an effective Web presence is critical to the success of local governments moving to adopt new technologies. Of equal importance is the evaluation of Web sites using different manual and automated methodologies and tools. In this study an evaluation of local authority Web sites was conducted to gain a practical understanding of the impact of the Internet on local governments in New Zealand using a tailor-made model specific to local governments. Issues studied focused on the information and services provided by the local authority Web sites. What is more important is whether the local government operations can or are able to support the expectations for speed, service, convenience, and delivery that the Web creates. Through identification of best practice Web sites and a set of evaluation methods and tools, this paper will provide a set of design guidelines to local authorities that would benefit and better meet the needs of their local communities.

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Alshaher
Keyword(s):  
Information Quality ◽  
Electronic Government ◽  
System Quality ◽  
Content Type ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
It Capabilities ◽  
System Success ◽  
The Government

Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

scholarly journals CLIMATE CHANGE AND COMMUNITY ENVIRONMENTAL CONFLICTS: ARE THEY CORRELATED?

2017 ◽  
Vol 1 (1) ◽  
pp. 067
Author(s):  
Achmad Romsan ◽  
Farida Ali ◽  
Akhmad Idris ◽  
Adrian Nugraha ◽  
Nurhidayatuloh Nurhidayatuloh ◽  
...  
Keyword(s):  
Climate Change ◽  
Environmental Management ◽  
Global Warming ◽  
Environmental Degradation ◽  
Major Change ◽  
Economic Activities ◽  
Water Shortages ◽  
Environmental Disputes ◽  
The World ◽  
The Government

Climate change and global warming affect major change in freshwater availability and season uncertainty which hamper all part of the globe. Although the phenomenon is not new but it needs concerns from all the government of States around the world to  address the problem. If notthe drought and water shortages will directly and indirectly be the world problem and finally will ignite conflict over resources.Pollution and environmental degradation will also affect the sustainability of community’s economic activities. In Indonesia, since the enforcement of the first Environmental Management Act of 1982 up to the third Environmental Management Act of 2019, there have been forty one conflicts involving community and industries and palm plantation companies. All the conflicts are brought before the courts. Herein, industries and plantations are blamed for responsible for river water pollution and environmental degradation. Unfortunately, there is very little information in Indonesia obtained from the research reports, journals, news papers, magazines whether climate change and global warming also responsible for the occurrence of community environmental conflict. From the second data sources obtained from outsite Indonesia it is found that there is a link between climate change and community environmental disputes. The objectives of this paper tryto examine whether the cases submitted and solved by the District Courtsalso have some connection with the climate change phenomenon. Other objectives are to recommend to the Government of Indonesia to strengthen the existing regulations dealing with the climate change

scholarly journals Efficient E-Government Services, Constraints and Problems of Technical Applications and Software and the Transition to Smart Government

2016 ◽  
Vol 2 (3) ◽  
Author(s):  
Yasser A. Seleman
Keyword(s):  
Significant Proportion ◽  
The Other ◽  
Economic Sectors ◽  
The Public ◽  
Government Services ◽  
Government Sector ◽  
The World ◽  
The Government ◽  
The One ◽  
Smart Government

  The e-governance is the concept and structure of the system and the functions and activities of all activities and processes in e-business on the one hand the level of e-government and business on the other.               Because the government sector as a significant proportion of the total economic sectors in most countries of the world, and the fact that dealing with the public sector is not limited to the class and not others, but prevail all citizens and residents, institutions and others, and the fact that this multi-dealing in quality, methods and how it is done and models for different procedures and steps implemented and locations between the corridors of government departments, the concept of e-government came as an ideal way for the government to enable them to take care of the interests of the public from individuals and institutions electronically using cutting-edge technology without the need for the applicant to move between government departments.  

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