scholarly journals Analisis Kualitas Layanan Penyedia Data di Indonesia Menggunakan Metode Servqual

2021 ◽  
Vol 8 (1) ◽  
pp. 41
Author(s):  
Lana Sularto
Keyword(s):  
Point Of View ◽  
Quality Of Data ◽  
Data Provider ◽  
South Sulawesi ◽  
Level Of Satisfaction ◽  
Data User ◽  
User Communities ◽  
Papua Barat ◽  
North Sumatra

<p>Tujuan utama penelitian ini untuk melakukan evaluasi kualitas layanan penyedia data serta mengukur tingkat kepuasan masyarakat pengguna data di Indonesia dengan menggunakan model SERVQUAL. Kualitas layanan diukur dari perspektif masyarakat pengguna data di wilayah Sumatera Utara, Jawa Timur, Sulawesi Selatan, Kalimantan Selatan, NTB, Maluku dan Papua Barat, sehingga dapat lebih mewakili kebutuhan para pengguna data di wilayah Indonesia. Kuisioner terdiri dari kuisioner persepsi dan harapan dengan menggunakan 5 dimensi SERVQUAL : Reliability, Tangibles,  Responsiveness, Empathy dan Assurance. Hasil dari penelitian adalah bahwa kelima dimensi menunjukkan adanya nilai kesenjangan yang negatif, dengan nilai kesenjangan (gap) tertinggi pada dimensi Empathy. Hal tersebut menunjukkan ketidakpuasan pengguna data terhadap layanan penyedia data. Dapat diambil kesimpulan bahwa kualitas layanan penyedia data di Indonesia, belum memenuhi kebutuhan dan keinginan para pengguna data, sehingga perlu dilakukan upaya perbaikan terhadap setiap dimensi yang telah diukur agar dapat meningkatkan kualitas atas layanan.</p><p> </p><p class="Judul2"><strong><em>Abstract</em></strong></p><p class="Abstract"><em>The main purpose of this research is to conduct a quality of service of data provider institutions for various business and research purposes as well as measuring the level of satisfaction of the user community in Indonesia using the SERVQUAL model. Measurement of service quality from the point of view of data user communities in the regions of North Sumatra, East Java, South Sulawesi, South Kalimantan, NTB, Maluku and West Papua, to represent user needs of data in Indonesia. The questionnaire consisted of a perception and expectation questionnaire using 5 SERVQUAL dimensions namely Reliability, Tangibles,  Responsiveness, Empathy and Assurance. Results showed a negative gap value for all 5 dimensions, where the dimension of empathy has the highest gap. These findings indicate dissatisfaction with data provider services, the conclusion is the quality of data provider services in Indonesia, does not meet the users needs and desires, so it is necessary to make improvements to each dimension that has been measured (eliability, Tangibles,  Responsiveness, Empathy and Assurance) in order to improve the quality of data provider services.</em></p><p class="Judul2"><strong><em><br /></em></strong></p>

scholarly journals Analisis Kualitas Layanan Penyedia Data di Indonesia Menggunakan Metode Servqual

2021 ◽  
Vol 8 (1) ◽  
pp. 41
Author(s):  
Lana Sularto
Keyword(s):  
Point Of View ◽  
Quality Of Data ◽  
Data Provider ◽  
South Sulawesi ◽  
Level Of Satisfaction ◽  
Data User ◽  
User Communities ◽  
Papua Barat ◽  
North Sumatra

<p>Tujuan utama penelitian ini untuk melakukan evaluasi kualitas layanan penyedia data serta mengukur tingkat kepuasan masyarakat pengguna data di Indonesia dengan menggunakan model SERVQUAL. Kualitas layanan diukur dari perspektif masyarakat pengguna data di wilayah Sumatera Utara, Jawa Timur, Sulawesi Selatan, Kalimantan Selatan, NTB, Maluku dan Papua Barat, sehingga dapat lebih mewakili kebutuhan para pengguna data di wilayah Indonesia. Kuisioner terdiri dari kuisioner persepsi dan harapan dengan menggunakan 5 dimensi SERVQUAL : Reliability, Tangibles,  Responsiveness, Empathy dan Assurance. Hasil dari penelitian adalah bahwa kelima dimensi menunjukkan adanya nilai kesenjangan yang negatif, dengan nilai kesenjangan (gap) tertinggi pada dimensi Empathy. Hal tersebut menunjukkan ketidakpuasan pengguna data terhadap layanan penyedia data. Dapat diambil kesimpulan bahwa kualitas layanan penyedia data di Indonesia, belum memenuhi kebutuhan dan keinginan para pengguna data, sehingga perlu dilakukan upaya perbaikan terhadap setiap dimensi yang telah diukur agar dapat meningkatkan kualitas atas layanan.</p><p> </p><p class="Judul2"><strong><em>Abstract</em></strong></p><p class="Abstract"><em>The main purpose of this research is to conduct a quality of service of data provider institutions for various business and research purposes as well as measuring the level of satisfaction of the user community in Indonesia using the SERVQUAL model. Measurement of service quality from the point of view of data user communities in the regions of North Sumatra, East Java, South Sulawesi, South Kalimantan, NTB, Maluku and West Papua, to represent user needs of data in Indonesia. The questionnaire consisted of a perception and expectation questionnaire using 5 SERVQUAL dimensions namely Reliability, Tangibles,  Responsiveness, Empathy and Assurance. Results showed a negative gap value for all 5 dimensions, where the dimension of empathy has the highest gap. These findings indicate dissatisfaction with data provider services, the conclusion is the quality of data provider services in Indonesia, does not meet the users needs and desires, so it is necessary to make improvements to each dimension that has been measured (eliability, Tangibles,  Responsiveness, Empathy and Assurance) in order to improve the quality of data provider services.</em></p><p class="Judul2"><strong><em><br /></em></strong></p>

scholarly journals The Virtual Observatory Data, Standards and Tools a technical - user point of view

2010 ◽  
Vol 6 (S277) ◽  
pp. 224-229
Author(s):  
Christian Surace ◽  
Keyword(s):  
State Of The Art ◽  
Point Of View ◽  
Virtual Observatory ◽  
Quality Of Data ◽  
Data Standards ◽  
Data Standardization ◽  
Observatory Data ◽  
The World ◽  
Set Up

AbstractIn 2002 the International Virtual Observatory Alliance (IVOA) has been created in order to gather efforts on data standardization and dissemination. Since then, the virtual Observatory allowed to spread validated data all over the world and to use data from everywhere from earth. From the standards definitions to development of tools, developers have set up a technical infrastructure used by astronomers to easily search for data and make science with all available products, more tools and more confidence on the quality of data. The goal of this review is to present the state of the art of the VO data, standards and tools. This review focuses on basic astronomer's questions : what kind of data are accessible, how to deal with these data and how to use them.

Ruqyah Syar’iyah: Upaya Mencari Kesembuhan

Emik ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 206-222
Author(s):  
Mukhtamar Hayat
Keyword(s):  
Quality Of Life ◽  
Preventive Measures ◽  
Qualitative Approach ◽  
Main Axis ◽  
Point Of View ◽  
Capital City ◽  
South Sulawesi ◽  
Close Relatives ◽  
The City

The treatment of ruqyah syar'iyah (hereinafter referred to as ruqyah) is one of the treatments practiced in time of Rasulullas SAW. In the last few years, such treatment has been popularly practiced in Indonesia, including in Makassar, one of the cities in Indonesia where the practice of ruqyah is mushrooming. While many literatures deal with the practice of ruqyah from spiritual point of view, the new contribution of this article lies in the practice of various types of ruqyah. This study was conducted in the city of Makassar, the capital city of South Sulawesi where more than 80% of its population are Muslims. Using qualitative approach, this study involved 14 informants, consisting of eight patients, two peruqyah, staff of ruqyah clinic and patients’ families respectively. Data was collected using the combination of interview and observation. This study shows that whether or not one is intended to cure his/herself depends very much on their belief in the treatment. Some started with modern medical treatment, others had full faith from the start.  Some did it on the basis of their own desire, others influenced by close relatives. Ruqyah is part of Tibbun Nabawi and in its development ruqyah itself is divided into three types, namely, mass ruqyah, clinic ruqyah, and independent ruqyah. Despite the fact that the stages of each type are relatively the same: pra-ruqyah, main ruqyah, and post-ruqyah, each has its own uniqueness. Ruqyah not only helps to heal someone, especially those who suffer from disorders of spirits, but also strives to be a medium of preaching for patients. Curative healing is the main axis in the treatment of ruqyah, but preventive measures are also introduced as a bulwark against disturbance by spirits. Even though ruqyah is an islamic treatment, non-Muslim is not prohibit to take such treatment as long as they believe and follow the rule. This indicates that the belief to such treatment breaks down religious barriers. However, healing through ruqyah treatment is not entirely dependended on peruqyah, but it is mainly depended on the patient him/herself, by improving his/her quality of life after the ruqyah treatment. 

Using Online Panels in Psychological Research

2012 ◽  
Author(s):  
Anja S. Göritz
Keyword(s):  
Longitudinal Study ◽  
Psychological Research ◽  
Point Of View ◽  
Quality Of Data ◽  
Cross Sectional ◽  
Web Based ◽  
Advantages And Disadvantages ◽  
Current State ◽  
Online Panels

Online panels (OPs) are an important form of web-based data collection, as illustrated by their widespread use. In the classical sense, a panel is a longitudinal study in which the same information is collected from the same individuals at different points in time. In contrast to that, an OP has come to denote a pool of registered people who have agreed to occasionally take part in web-based studies. Thus with OPs, the traditional understanding of a panel as a longitudinal study is broadened because an OP can be employed as a sampling source for both longitudinal and cross-sectional studies. This article gives an overview of the current state of use of OPs. It discusses what OPs are, what type of OPs there are, how OPs work from a technological point of view, and what their advantages and disadvantages are. The article reviews the current body of methodological findings on doing research with OPs. Based on this evidence, recommendations are given as to how the quality of data that are collected in OPs can be augmented.

Best data handling practices in water-related research

2013 ◽  
Vol 8 (3-4) ◽  
pp. 390-398
Author(s):  
H. Sonnenberg ◽  
M. Rustler ◽  
M. Riechel ◽  
N. Caradot ◽  
P. Rouault ◽  
...  
Keyword(s):  
Data Collection ◽  
Data Processing ◽  
Point Of View ◽  
Data Handling ◽  
Quality Of Data ◽  
Related Research ◽  
Long Run ◽  
Handling Practices

Data play an important role in water-related research. Based on experiences in data collection and data processing in water-related research this paper proposes – both from a computer scientist's and an environmental engineer's point of view – a set of rules for data handling: Rule 1: Protect raw data; Rule 2: Save metadata; Rule 3: Use databases; Rule 4: Separate data from processing; Rule 5: Use programming; Rule 6: Avoid redundancy; Rule 7: Be transparent; Rule 8: Use standards and naming conventions. Applying these rules (i) increases the quality of data and results, (ii) allows to prepare data for long-term usage and make data accessible to different people, (iii) makes data processing transparent and results reproducible, and (iv) saves – at least in the long run – time and effort. With this contribution the authors would like to start a discussion about best data handling practices and present a first checklist of data handling and data processing for practitioners and researchers working in the water sector.

scholarly journals Models and data quality in information systems applicable in the mining industry

2021 ◽  
Vol 280 ◽  
pp. 08012
Author(s):  
Yordanka Anastasova ◽  
Nikolay Yanev
Keyword(s):  
Information Systems ◽  
Data Quality ◽  
Data Storage ◽  
Mining Industry ◽  
Point Of View ◽  
Effective Management ◽  
Quality Of Data ◽  
Data Format ◽  
Optimal Set

The purpose of this article is to present modern approaches to data storage and processing, as well as technologies to achieve the quality of data needed for specific purposes in the mining industry. The data format looks at NoSQL and NewSQL technologies, with the focus shifting from the use of common solutions (traditional RDBMS) to specific ones aimed at integrating data into industrial information systems. The information systems used in the mining industry are characterized by their specificity and diversity, which is a prerequisite for the integration of NoSQL data models in it due to their flexibility. In modern industrial information systems, data is considered high-quality if it actually reflects the described object and serves to make effective management decisions. The article also discusses the criteria for data quality from the point of view of information technology and that of its users. Technologies are also presented, providing an optimal set of necessary functions that ensure the desired quality of data in the information systems applicable in the industry. The format and quality of data in client-server based information systems is of particular importance, especially in the dynamics of data input and processing in information systems used in the mining industry.

scholarly journals AKREDITASI MADRASAH SEBAGAI KUNCI KEBERHASILAN DALAM PEMENUHAN STANDAR NASIONAL PENDIDIKAN (SNP)

2015 ◽  
Vol 13 (1) ◽  
Author(s):  
Farida Hanun
Keyword(s):  
Human Resources ◽  
Survey Method ◽  
West Java ◽  
Education Standards ◽  
National Education ◽  
Central Java ◽  
South Sulawesi ◽  
North Sumatra ◽  
Accreditation Criteria

AbstractThis study aims to map the performance of Madrasah Aliyah, either has already or not yet accredited from the aspects of its education component and also to identify what are the the needs of madrasah in order to fulfill the accreditation criteria. The research on the requirements of Madrasah Accreditation use a survey method in 9 provinces (North Sumatra, Lampung, Riau, Banten, West Java, Central Java, East Java, South Sulawesi, NTB). The research showed that the fulfillment of the eight National Education Standards (NES) influence the quality of madrasah education and contribute to the success of accreditation. Directorate of Madrasah, Ministry of Religious Affairs provide guidance to madrasahs in accordance with its level of accreditation through a sustainable program  for  strengthening  Madrasah  in  the  field of managerial, human resources, facilities and infrastructure. AbstrakPenelitian ini bertujuan untuk memetakan performan Madrasah Aliyah yang sudah dan belum terakreditasi dari aspek standar Nasional Pendidikan (SNP) dan mengetahui apa yang menjadi kebutuhan madrasah dalam memenuhi kriteria akreditasi. Penelitian Studi Kebutuhan Akreditasi Madrasah menggunakan metode survey Madrasah Aliyah di 9 propinsi (Sumatera Utara, Lampung, Riau, Banten, Jawa Barat, Jawa Tengah, Jawa  Timur,  Sulawesi  Selatan,  NTB).  Hasil  penelitian menunjukkan pemenuhan delapan Standar Nasional Pendidikan (SNP) mempengaruhi peningkatan mutu penyelenggaraan pendidikan madrasah dan berkontribusi pada keberhasilan akreditasi. Direktorat Madrasah Kementerian Agama sebaiknya memberikan pembinaan kepada madrasah sesuai dengan jenjang akreditasi madrasah melalui program penguatan madrasah berkelanjutan di bidang manajerial, SDM, dan sarana prasarana.

scholarly journals Metody badania przedsiębiorczości oparte na rejestrze podmiotów gospodarki narodowej

2009 ◽  
Vol 5 ◽  
pp. 133-146 ◽  
Author(s):  
Andrzej Raczyk
Keyword(s):  
Spatial Distribution ◽  
National Economy ◽  
Local Level ◽  
Point Of View ◽  
Quality Of Data ◽  
The Real ◽  
Central Statistical ◽  
Basic Purpose ◽  
Source Of Information

One of the most important problems with examining entrepreneurship at the local level is theavailability and quality of data gathered by public statistics. Registers conducted byadministrative information systems are a potential source of information on the number,structure and spatial distribution of entities of the national economy. The most important roleamong them plays the Country Official Register of Units of the National Economy – REGON(KRUPGN REGON) conducted by Central Statistical Office.The analysis of the REGON register is seriously hindered by its overrepresentativeness.Lack of detailed information on the scale of the phenomenon causes problems with interpretationof the obtained results. The basic purpose of conducted research was to verify the completenessof the register of economic entities its up-to-dateness from the point of view of informationthat describe these entities (status, location, number of persons employed). Moreover, it waschecked whether the observed differences between the statistical and the real number ofentities display any generic regularities (in PKD section) or spatial ones. This was obtainedthrough the questionnaire survey of all the existing economic entities and comparison of thegathered data with the REGON register. Due to the scale of the research the analysis wasconducted on the example of a medium-sized town (urban commune of Milicz) in 2006–2007.The analysis has shown a variety of significant differences concerning the number ofentities of the national economy as well as their size and type. It also allowed to define generalcharacteristic features of spatial distribution the real signs of economic activity in the urbanspace. Although the conducted analysis concerned the relatively small settlement unit, itseems that the results obtained form the pattern that is reflected on the national scale.

scholarly journals A GESTÃO DO CLIMA ORGANIZACIONAL NA PROMOÇÃO DA QUALIDADE DE VIDA DOS COLABORADORES DA EMPRESA DALFIOS FIAÇÃO – BOTUVERÁ/SC

2018 ◽  
Vol 7 (2) ◽  
pp. 161-181
Author(s):  
Laini Merisio Dalcegio ◽  
Josely Cristiane Rosa
Keyword(s):  
Quality Of Life ◽  
Organizational Climate ◽  
Human Resources Management ◽  
Interpersonal Relationship ◽  
Point Of View ◽  
Quality Of Working Life ◽  
Upper Management ◽  
Level Of Satisfaction ◽  
Average Maximum

A presente pesquisa tem como objetivo diagnosticar o clima organizacional da empresa Dalfios Fiação Ltda. Para tanto, buscou-se conhecer o perfil socioeducacional dos colaboradores, avaliar o nível de satisfação e insatisfação e relacionar o nível de satisfação com a qualidade de vida no trabalho (QVT). Do ponto de vista metodológico, esta pesquisa é caracterizada como qualitativa, tipificada em exploratória e descritiva. Quanto ao método é caracterizada em bibliográfica e estudo de caso, sendo o questionário o instrumento de coleta de dados aplicado. Em relação ao perfil socioeducacional dos colaboradores da empresa, os dados evidenciaram que há a predominância do sexo masculino, a faixa etária principal de 21 a 30 anos, com tempo de empresa entre 6 a 10 anos. Quanto à avaliação do nível de satisfação e insatisfação dos colaboradores, os resultados da Pesquisa de Clima Organizacional evidenciaram que todos os indicadores analisados geram satisfação aos colaboradores. A média geral (máxima de 5,0) dos indicadores foi identificada da seguinte forma: Imagem de Adesão (4,79), Remuneração e Benefício (4,67), Condições de Trabalho (4,59), Treinamento e Desenvolvimento (4,34), Comunicação (4,22), Relacionamento Interpessoal (4,16), Liderança (Superior Imediato) (4,09) e Administração Superior (4,05). Ao relacionar o nível de satisfação com a qualidade de vida no trabalho percebeu-se que o nível de satisfação dos colaboradores com o clima organizacional da empresa reflete diretamente na QVT e vice-versa. Destaca-se que a QVT repercutirá na promoção da qualidade de vida pessoal, social e familiar dos colaboradores da empresa.Palavras-Chave: Administração de Recursos Humanos. Gestão do Clima Organizacional. Qualidade de Vida no Trabalho. The Management of Organizational Climate in Promoting the Quality of Life of Company Employees Dalfios Fiação – Botuverá/SCAbstract: The present research has as objective to diagnose the organizational climate of the company Dalfios Fiação Ltda. For both, we sought to know the profile of socioeducational collaborators, to assess the level of satisfaction and dissatisfaction and relate the level of satisfaction with the quality of working life (QWL). From a methodological point of view, this research is characterized as typified in qualitative, exploratory and descriptive. The method is characterized in the literature and case study, being the questionnaire, the data collection instrument applied. In relation to socioeducational profile of company employees, the data showed that there is a predominance of males, aged 21 to 30 main years, with time in the company between 6 to 10 years. Regarding the evaluation of the level of satisfaction and dissatisfaction of the employees, the results of the Organizational Climate Research showed that all the indicators analyzed generate satisfaction to employees. The overall average (maximum of 5.0) of indicators was identified in the following way: Image of Accession (4.79), remuneration and benefit (4.67), conditions of work (4.59), Training and Development (4.34), Communication (4.22), interpersonal relationship (4.16), Leadership (Immediate Superior) (4.09) and Upper Management (4.05). To relate the level of satisfaction with the quality of life in the work realized that the level of satisfaction of the employees with the company's organizational climate reflects directly on the QWL and vice versa. It is noteworthy that the QWL passed in promoting quality of life personal, social and family of company employees.Keywords: Administration of Human Resources. Management of Organizational Climate. Quality of Life at Work.

Sign in / Sign up

Export Citation Format

Share Document