scholarly journals PENGARUH MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN DIKANTOR KECAMATAN MAPPAKASUNGGU KABUPATEN TAKALAR

2020 ◽  
Vol 2 (2) ◽  
pp. 75-84
Author(s):  
Roy Roy ◽  
Lukman Hakim ◽  
Nurbiah Tahir
Keyword(s):  
Service Quality ◽  
Quantitative Methods ◽  
Work Motivation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
District Office ◽  
Descriptive Research ◽  
Independent Variable ◽  
R Value

This study purposed to find out and analyze the effect of work motivation on service quality in  Mappakasunggu District office of Takalar Regency. This study  used descriptive research by using quantitative methods and approaches that described work motivation towards service quality in the District Office of Mappakasunggu, Takalar Regency, as many as 77 people. Sampling technique   used simple random sampling.  The statistical analysis of the coffisien model table, explaining the magnitude of the correlation or relationship (R) value of 0.590.  The influence of the independent variable or work motivation (X) on the dependent variable of service quality (Y) shown by the standard coffisien of 0.5 or 59% based on these results it could be said that the influence of the independent variable or work motivation (X) on the variable the dependent quality of service (Y) in the Mappakasunggu District Office of Takalar Regency was 0.5, or  59%.

scholarly journals Pengaruh Gaya Kepemimpinan Terhadap Motivasi Kerja Pegawai di Kantor Dinas Pekerjaan Umum Kabupaten Enrekang

2020 ◽  
Vol 1 (2) ◽  
pp. 167
Author(s):  
Nur Wahid ◽  
Sumarni Panting ◽  
Nurbiah Tahir
Keyword(s):  
Statistical Analysis ◽  
Leadership Style ◽  
Quantitative Methods ◽  
Work Motivation ◽  
Public Works ◽  
The Public ◽  
Descriptive Research ◽  
Independent Variable ◽  
R Value

This article purposed to determine and analyze the influence of leadership style on employee work motivation in the Public Works Office of Enrekang Regency. This study used descriptive research by using quantitative methods and approaches that described the leadership style of work motivation in the Public Works Office of Enrekang Regency. The population in this study were all employees in the the Public Works Office of Enrekang Regency as many as 40 people. This study used saturated sampling. Based on the results of the statistical analysis pf the summary model table, it explained the magnitude of the correlation or relationship (R) value of 0,663. The influence style (X) on the dependent variable of work motivation (Y) showed by the R Square value of 0,401, it meant that 40,1% of the influence independent variable or leadership style on the dependent variable pf work motivation (Y) in the Public Works Office of Enrekang Regency.Keywords : Leadership Style, Work Motivation, Workers

scholarly journals The Effect of The Principal's Transformational Leadership and Work Motivation Toward Service Quality to Teachers of Private Islamic Junior High School (MTs) in Pontianak

2019 ◽  
Vol 4 (1) ◽  
pp. 149
Author(s):  
Diana Fitriyah ◽  
Sukmawati Sukmawati ◽  
M. Chiar
Keyword(s):  
Transformational Leadership ◽  
Quality Of Service ◽  
Service Quality ◽  
Principal Leadership ◽  
Junior High School ◽  
Random Sampling ◽  
Work Motivation ◽  
Sampling Technique ◽  
Descriptive Research

The problems that occur in the madrasahh are caused by the lack of quality of service in which the madrasahh principal leadership in Pontianak is not supported and the work motivation of teachers in improving education. The purpose of this study was to determine the effect of transformational leadership and work motivation of madrasahhh principals on the quality of service for private MTs in Pontianak. This study uses a quantitative approach and a type of descriptive research. The sample in this study were 70 teachers selected based on the sample random sampling technique. Data collection research was conducted by questionnaire and documentation. The results obtained from this study are that there is a significant effect between transformational principals' leadership and work motivation on service quality to Pontianak MTs teachers.

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

2020 ◽  
Vol 10 (3) ◽  
pp. 375-393
Author(s):  
Donar W Selan ◽  
Juita L D Bessie
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Literature Study ◽  
Independent Variable ◽  
Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy.   Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

scholarly journals Preferensi (Komunikasi Pemasaran dan E-Service Quality) Mahasiswa Manajemen Universitas Pamulang Terhadap Pemilihan Situs Belanja Online

2020 ◽  
Vol 3 (2) ◽  
pp. 304-318
Author(s):  
Achmad Nur Sholeh ◽  
Arief Budiyanto
Keyword(s):  
Service Quality ◽  
Site Selection ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Marketing Communication ◽  
Test Results ◽  
Online Purchase ◽  
Selection Decisions

The objectives of this study are : (1) To determine the effect of Marketing Communication on Online Purchase Site Selection Decisions, (2) To determine the effect of E-Service Quality on Online Purchase Site Selection Decisions and (3) To determine the effect of Marketing Communication and E -Service Quality on the Decision to Choose Online Purchase Sites collectively. Quantitative methods are used in this research. Data is taken from the results of a questionnaire sent via google form as well as observation and documentation. The number of respondents who were sampled was as many as 100 respondents with simple random sampling technique as a sampling technique. Data analysis assisted by SPSS 25.0 software. T (partial) and F (simultant) test results are proven to show a significant relationship between Marketing Communication, E-Service Quality and Student Decisions in Choosing E-Commerce. Abstrak Tujuan dari penelitian ini adalah : (1) Untuk mengetahui pengaruh Komunikasi Pemasaran terhadap Keputusan Pemilihan Situs Belanja Online, (2) Untuk mengetahui pengaruh E-Service Quality terhadap Keputusan Pemilihan Situs Situs Belanja Online dan (3) Untuk Untuk mengetahui pengaruh Komunikasi Pemasaran dan E-Service Quality terhadap Keputusan Pemilihan Situs Situs Belanja Online secara bersama - sama. Metode kuantitatif digunakan dalam penelitian ini. Data diambil dari hasil kuesioner yang dikirimkan melalui google form dan juga observasi serta dokumentasi. Jumlah responden yang dijadikan sampel adalah sebanyak 100 responden dengan tehnik simple random sampling sebagai tehnik pengambilan sampel. Analisis data bantuan piranti lunak SPSS 25.0. Hasil uji T (parsial) dan F (simultan) terbukti menunjukkan adanya hubungan yang signifikan antara Komunikasi Pemasaran, E-Kualitas Layanan terhadap Keputusan Mahasiswa dalam Pemilihan Situs Belanja Online. Kata Kunci : Keputusan Pemilihan Konsumen, E-Kualitas Layanan, Komunikasi Pemasaran, Situs Jual Beli Online

scholarly journals The effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services

2021 ◽  
pp. 471-478 ◽  
Author(s):  
Zakiyah Zahara ◽  
Elimawaty Rombe ◽  
Ngatimun Ngatimun ◽  
Judi Suharsono
Keyword(s):  
Social Media ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Social Media Marketing ◽  
Consumer Trust ◽  
Intention To Use ◽  
Transportation Services

The aim of this study is to analyze the effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services. The method used in this research is quantitative methods, data collection is executed by distributing questionnaires to consumers of Online Transportation Services. The population of this study is the Jabodetabek Online Transportation Services consumers whose numbers have not been identified with certainty. The questionnaire was distributed electronically using a simple random sampling technique. The results of the questionnaire returned were 180 respondents. Based on the results of data analysis, it is concluded that E-Service Quality has a significant effect on Intention to Use Online Transportation Services. Consumer Trust has no effect on Intention to Use Online Transportation Services. Social Media Marketing has a significant effect on Intention to Use Online Transportation Services.

scholarly journals Peran Kualitas Layanan Dalam Menciptakan Loyalitas Mahasiswa

2020 ◽  
Vol 2 (1) ◽  
pp. 10-27
Author(s):  
Dewa Nyoman Benni Kusyana ◽  
Putu Atim Purwaningrat ◽  
Milla Permata Sunny
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Service Quality ◽  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Five Dimensions ◽  
Student Loyalty ◽  
Education Service

Quality of service plays an important role in the world of education, especially higher education, although there is still debate about the position of students as customers, but it is believed that the quality of service in higher education plays an important role in ensuring the survival of a university. The purpose of this study was to determine the effect of higher education service quality on the satisfaction and loyalty of FEBP UNHI students. The model of higher education service quality used in this study is HEdPERF which consists of five dimensions namely academic aspects, non-academic aspects, reputation, access, and program issues. The sample used was 119 students from management and accounting study programs with simple random sampling technique, and the analysis technique used was path analysis. The results obtained were (1) HEdPERF had a positive but not significant effect on student loyalty, (2) HEdPERF had a positive and significant effect on student satisfaction, (3) satisfaction had a positive and significant effect on student loyalty, and (4) satisfaction mediated the effect of HEdPERF on student loyalty.

scholarly journals The Effect of Product Quality to Purchase Decision at Safary Milk D’Kandang Amazing Farm Depok

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Maidar Simanihuruk
Keyword(s):  
Product Quality ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Purchase Decision ◽  
The Impact

<p><em>To achieve the desired product quality, a quality standardization of the product is needed. This method is intended to ensure that the products produced meet the predetermined standards so that consumers will not lose confidence in the product concerned. Consumers will make a purchase decision if the product is considered to have high quality. </em><em>The quality of the product will be felt after the item is consumed or used so that consumers will feel satisfied with the product purchased</em><em>. </em><em>The purpose of this study is to determine the impact of product quality on purchas</em><em>e</em><em> decision</em><em> </em><em> at the </em><em>Safary Milk D’Kandang Amazing Farm Depok. The Method of research used is quantitative methods in order to obtain more comprehensive, valid, reliable, and objective data. The sample consists of 100 visitors who visited the Safary Milk D’Kandang Amazing Farm Depok, selected based on the Probability Sampling with Simple Random Sampling technique. The factor and simple linear regression analysis were used for the data analysis with SPSS 22.0.</em><em></em></p><p><em>                </em><em>The results of the study showed that product quality has a positive influence significantly contributed</em><em> </em><em> to the purchas</em><em>e</em><em> decision </em><em> </em><em>at the </em><em>Safary Milk D’Kandang Amazing Farm Depok (</em><em>t = 11.955 &gt; t <sub>table</sub> with a significance of 0.000 (ρ &lt; 0.05) and that is proved by the score of R = 0.770.</em><em> From the coefficient of determination, it can be concluded that the Purchas</em><em>e</em><em> Decision is influenced by the Product Quality variable by 59.3% and the remaining 40.7% which is influenced by other variables.</em><em></em></p><p><em>Keywords: Product Quality, Purchase Decision</em><em></em></p>

scholarly journals Pengaruh Pendidikan Kewirausahan Terhadap Minat Berwirausaha dan Motivasi Berwirausaha

2020 ◽  
Vol 4 (2) ◽  
pp. 265-277
Author(s):  
Muh Fahrurrozi ◽  
Huzain Jailani ◽  
Yogi Rahmadi Putra
Keyword(s):  
Descriptive Analysis ◽  
Sampling Technique ◽  
Entrepreneurship Education ◽  
Simple Random Sampling ◽  
Positive Influence ◽  
Entrepreneurial Motivation ◽  
Descriptive Research ◽  
Independent Variable ◽  
Quantitative Descriptive ◽  
Positive Effect

This study aims to determine (1) the magnitude of the influence of entrepreneurship education on interest in entrepreneurship (2) the magnitude of the influence of entrepreneurship education on entrepreneurial motivation. In this study using a quantitative approach. The population in this study were 432 students. The sampling technique in this research is Simple Random Sampling technique. The variables of this research are entrepreneurship education (X) as the independent variable and the dependent variable is interest in entrepreneurship (Yı) and entrepreneurial motivation (Y2). The data collection techniques used were questionnaires. Data analysis techniques include variable descriptive analysis and analysis prerequisite test. The type of research used in this research is quantitative descriptive research, which is a method or approach in which the symptoms under study are analyzed using statistical assistance or numbers or computer assistance with the SPSS 16.0 for windows program. The results of the research show that (1) There is a positive influence of entrepreneurship education on interest in entrepreneurship, indicated by the magnitude of the Fcount of 28.577 with a significance of 0.000. (2) There is a positive effect of entrepreneurship education on entrepreneurial motivation as indicated by the value of Fcount 60.539 with a significance of 0.000

scholarly journals Strategic Training and Development: The Impact on Employees’ Performance

2020 ◽  
Vol 5 (2) ◽  
pp. 80
Author(s):  
Idaya Husna Mohd ◽  
Joanna Julan ◽  
Tuan Badrol Hisham Tuan Besar
Keyword(s):  
Career Development ◽  
Needs Assessment ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Training And Development ◽  
Three Dimensions ◽  
Descriptive Research ◽  
Independent Variable ◽  
Strategic Training ◽  
The Impact

Training and development are an essential strategic tool for enhancing employees’ performance and many organizations keep increasing training budget yearly basis with believe that it will earn them competitive advantage. The main objective of this study is to examine the impact of training and development on employees’ performance in a property management corporation. A total of one dependent variable; employees’ performance, and one independent variable, named training and development which consist of three dimensions; needs assessment, training and development techniques, and career development, have been developed. Quantitative and descriptive research methods are adopted for this particular study using one hundred valid questionnaires that were completed by the employees of this corporation. Simple random sampling technique is used and that the data collected are analyzed using descriptive statistics in order to represent the raw data in a meaningful manner. Based on the findings of this study employees believe that needs assessment should be done prior to deciding trainings, proper and suitable techniques are to be used to deliver trainings, and that further career development should be established in order to enhance employees’ performance.

scholarly journals Analisis Pengaruh Citra Lembaga, Kualitas Layanan dan Religiusitas terhadap Keputusan Muzaki Membaya Zakat dengan Minat sebagai Variabel Moderating

2020 ◽  
Vol 4 (1) ◽  
pp. 74-81
Author(s):  
Iin Sofiyani ◽  
Agus Kristiyono
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Validity And Reliability ◽  
Institutional Image ◽  
Descriptive Statistical Analysis

The purpose of this research is to determine the effect of institutional image, service quality, and religiosity, on the decision of muzaki to pay zakat in LazisMu, using interest as a moderating variable. The research was conducted at Lazis Mu sub-district Suruh, Semarang regency. The population of this quantitative research is muzaki LazisMu in sub-district Suruh, Semarang Regency with 112 people. This research is classified as quantitative. The sample is determined by using a simple random sampling technique. The analytical method used in this research is linear regression analysis using SPSS. The test is being used to collect data in questionnaires, literature review, and documentation Before a test give to real samples, the test was tested using validity and reliability. The data analysis techniques in this research use descriptive statistical analysis, test classical assumptions, and multiple linear regression. The results of this research stated that institutional image and religiosity are not influenced by the decision of muzaki to pay zakat, while the quality of service affected the decision of muzaki to pay zakat on LazisMu. The research shows that interest moderates the influence of institutional image, service quality, and religiosity, on the decision of muzaki to pay zakat at LazisMu Branch Suruh.

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