EFFECT OF SERVICE QUALITY MANAGEMENT ON STUDENT SATISFACTION

<p>This study aims to determine whether empathic services, facility services, reliable services, responsive services and convincing services have an effect on student satisfaction. The research method used is to take a sample from a population and use a questionnaire as the main data collection. To dig up information / data and distribute it to answer the formulation of the problem that has been determined so that this research is an exploratory descriptive. As the population in this study were all students of SDN Guluk-guluk I Kec. Guluk-guluk in the academic year 2010/2011 as many as 335 students. For the purposes of analysis in this study, primary data are needed as the main data and secondary data as complementary data. The method of obtaining primary data as the main data will be used by using a questionnaire technique or by using a questionnaire. To obtain more complete data information in this study, observation and documentation techniques were also used. So that the data collection techniques in this study used questionnaires, documentation and observation. Reliable services, responsive services, convincing services, empathic services, and service provider facilities have a significant effect on Student Satisfaction at SDN Guluk-guluk I Kec. Guluk - guluk , this is indicated by using the F test shows the value of F count of 143.161 (significance f = 0.000) so Fcount> Ftable (143.161> 3.095) or Sig F <5% (0.000 <0.05) means the magnitude of the influence of quality variables service (X1) to student satisfaction (Y) of 90.00%. Partially Service Quality Management has a significant positive effect on Student Satisfaction at SDN Guluk-guluk I Kec. Gulul-guluk, this is indicated by the t count value of 5.221 with a significance of 0.000, because tcount> ttable (5.221> 1.986 ) or sig t <5% (0.000 <5%) and the value of the partial regression coefficient (standardized beta coefficients) is 0.595 then partially the service quality variable (X2) has a significant positive effect on the student satisfaction variable at SDN Guluk-guluk I Kec. Roll up (Y) Reliable service, responsive service, convincing service, empathic service, and service provision of facilities together have an effect on student satisfaction. Service quality management which more dominantly affects student satisfaction than other variables, this can be seen from the value of the regression coefficient (standardized coefficients beta) which is the largest compared to the coefficient value on the facility provision variable of 0.595 which shows the regression value of the service quality variable (X1) of 0.296.</p>

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Analisis Kepuasan Mahasiswa dalam Menggunakan Sistem Informasi Terpadu Akademik (SITA) Universitas Batanghari Jambi

J-MAS (Jurnal Manajemen dan Sains) ◽

10.33087/jmas.v5i2.205 ◽

2020 ◽

Vol 5 (2) ◽

pp. 327

Author(s):

Osrita Hapsara ◽

Gupron Gupron ◽

Andri Yandi

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Information Quality ◽

Linear Regression Analysis ◽

Sampling Technique ◽

Primary Data ◽

Quality Information ◽

Significant Positive Effect ◽

System Quality ◽

Positive Effect

This study aims to analyze the effect of system quality, information quality, and service quality on student satisfaction in using the Integrated Academic Information System (SITA) at Batanghari University (Unbari) Jambi. This research was conducted in the Unbari Jambi environment, with the population in this study were students in the Unbari Jambi environment. The sample in the study was 98 students with proportionate random sampling technique. Types and sources of research data consist of primary data, namely data obtained from the opinions of respondents through a research questionnaire, and secondary data, namely data obtained from Unbari Jambi. The data analysis technique used in testing the research hypothesis was multiple linear regression analysis using SPSS version 21.0 for windows. The results of the study found that: 1) system quality has a positive and significant effect on student satisfaction in Unbari Jambi; 2) the quality of information has a significant positive effect on student satisfaction in Unbari Jambi; 3) service quality has a significant positive effect on student satisfaction in Unbari Jambi; and 4) system quality, information quality, and service quality together have a significant effect on the satisfaction of Unbari Jambi students with a contribution of influence of 68.1% and the remaining 31.9% is influenced by other factors not included in the scope of this study.

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Pengaruh Program E-Samsat terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor Dengan Kepuasan Kualitas Pelayanan Sebagai Variabel Intervening (Studi Kasus Samsat Daerah Istimewa Yogyakarta)

Akmenika: Jurnal Akuntansi dan Manajemen ◽

10.31316/akmenika.v15i2.999 ◽

2020 ◽

Vol 15 (2) ◽

Author(s):

Dewi Kusuma Wardani

Keyword(s):

Data Analysis ◽

Service Quality ◽

Path Analysis ◽

Sampling Method ◽

Motor Vehicle ◽

Primary Data ◽

Significant Positive Effect ◽

Analysis Techniques ◽

Positive Effect ◽

Special Region

The purpose of this research is to know, the influence of e-samsat program to the satisfaction of service quality, the influence of the satisfaction of service quality to the compliance of motor vehicle taxpayer, the influence of e-samsat program to the compliance of the motor vehicle taxpayers, and to know the effect of e-samsat program on compulsory compliance motor vehicle tax through satisfaction of service quality as intervening variable in Special Region of Yogyakarta. We use primary data. The sample of research is 75 taxpayers but the sample that can be processed only 74.The sampling method used is purposive sampling. Data analysis techniques used path analysis, t test, F test, and R2 test. Based on result of research by using path analysis that, e-samsat program have a significant positive effect to service quality satisfaction, service quality satisfaction has a significant positive effect to vehicle taxpayer compliance, e-samsat program has a significant positive effect on vehicle taxpayer compliance and program e-samsat has a significant positive effect on the compliance of motor vehicle taxpayers through the satisfaction of service quality.Keywords: e-samsat program, service quality satisfaction, and taxpayer compliance

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Preferensi Masyarakat Dalam Memilih Bank di Situ Udik, Cibungbulang, Bogor

El-Mujtama: Jurnal Pengabdian Masyarakat ◽

10.47467/elmujtama.v1i1.264 ◽

2021 ◽

Vol 1 (1) ◽

pp. 44-56

Author(s):

Rinaldi Septiana ◽

Rio Kartika Supriyatna

Keyword(s):

Data Collection ◽

Significant Influence ◽

Quantitative Data ◽

Primary Data ◽

Direct Influence ◽

Significant Positive Effect ◽

Collection Method ◽

The People ◽

Regression Test ◽

Positive Effect

The purpose of this study is to determine and analyze the magnitude of the effect of expectations and benefits on motivation partially and simultaneously. Analyze the effect of expectations and benefits on decisions. Analyzing the effect of expectations and benefits on decisions through intervening variables.This research is quantitative. Data collection method is to use primary data through a questionnaire to the people of Situ Udik Village with a sample size of 96 respondents. The analysis used is path analysis. The results of the study in regression 1 showed that partialy and simultaneously the expectation variable had a real positive effect on people's motivation. The model regression test shows that the expectation variable has no effect on motivation. Simultaneously shows the expectation and profit variables have a significant positive effect on motivation. The influence of expectations on decisions proves that there is no direct influence on decisions. Analysis of the effect of profits on decisions proves that there is a significant influence on decisions. In the analysis of the influence of expectations on decisions through motivation shows there is a significant effect, on the profit variable, there is an influence on decisions through motivation as a connecting variable.

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Pengaruh Kualitas Layanan dan Keadilan Terhadap Kepatuhan Wajib Pajak Dengan Kepuasan Sebagai Variabel Mediasi

Jurnal Akuntansi dan Ekonomika ◽

10.37859/jae.v10i2.2349 ◽

2020 ◽

Vol 10 (2) ◽

pp. 149-158

Author(s):

Eka Febriani ◽

Norra Isnasia Rahayu

Keyword(s):

Service Quality ◽

Tax Compliance ◽

Sampling Technique ◽

Primary Data ◽

Probability Method ◽

Significant Positive Effect ◽

Mediating Role ◽

Convenience Sampling ◽

Positive Effect

This study aims to examine the effect of service quality and fairness on taxpayer compliance and the mediating role of satisfaction in the effect of service quality and fairness on taxpayer compliance. The population of this research is individual local taxpayers in Samarinda. The sample of this study is 164 respondents selected using non probability method with convenience sampling technique. This study uses primary data obtained from seven-scale Likert questionnaires. The data were analyzed using path analysis in SPSS. The results of this study show that, first, service quality has a significant positive effect on satisfaction and taxpayer compliance; second, fairness has an insignificant effect on satisfaction and taxpayer compliance; third, satisfaction has a significant positive effect on taxpayer compliance; fourth, service quality has a significant positive effect on taxpayer compliance mediated by satisfaction; fifth, mediated by satisfaction, fairness has no significant effect on tax compliance.

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Analisis faktor – faktor yanng mempengaruhi minat kunjungan ulang wisatawan ke Kebun Binatang Taman Rimba Provinsi Jambi

e-Jurnal Perspektif Ekonomi dan Pembangunan Daerah ◽

10.22437/pdpd.v10i1.12496 ◽

2021 ◽

Vol 10 (1) ◽

pp. 19-28

Author(s):

Mesi Fitriani ◽

Syaparuddin Syaparuddin ◽

Jaya Kusuma Edy

Keyword(s):

Social Sciences ◽

Data Collection ◽

Service Quality ◽

Primary Data ◽

Tourist Attraction ◽

The Social ◽

Negative Effect ◽

Data Source ◽

Return Visits ◽

Positive Effect

The purpose of this study was conducted to determine (1) the development of tourists to the Taman Rimba zoo in Jambi Province (2) to analyze the factors that influence tourist attraction, facilities, accessibility, and service quality on the interest in visiting tourists' return visits. Methods of data collection through observation and distribution of questionnaires to respondents. The data source used is primary data obtained directly from the distribution of questionnaires as many as 157 with 5 question items each. The software used in this research examiner is Statistical Package for The Social Sciences (SPSS). The results of the analysis of this study indicate that simultaneously or together the attractiveness and facilities have a significant or positive effect on the interest in visiting tourists' return visits. Meanwhile, accessibility and service quality has a negative effect on the interest in returning tourists. Partially the average attractiveness, facilities, accessibility, and service quality have a positive or significant effect on the interest in revisiting tourists. Keywords: Tourist attraction, Facilities, Accessibility, Service quality, Interest of return tourists.

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IS BEHAVIOR FINANCE AFFECTED BY INCOME, LEARNING FINANCE AND LIFESTYLE?

The EUrASEANs: journal on global socio-economic dynamics ◽

10.35678/2539-5645.4(29).2021.29-40 ◽

2021 ◽

pp. 29-40

Author(s):

Aulia Rahman ◽

Asep Risman

Keyword(s):

Data Analysis ◽

Data Collection ◽

Financial Literacy ◽

Financial Behavior ◽

Primary Data ◽

Significant Positive Effect ◽

Analysis Technique ◽

Data Collection Process ◽

Behavior Finance ◽

Positive Effect

The purpose of this study is to determine whether there is a relationship between financial behavior based on income, financial literacy and a personal lifestyle. This study uses primary data through a data collection process by distributing questionnaires online (using Google Forms) among the total of 50 respondents. The data analysis technique used here is SPSS, version 25. The results of this study indicate that there is a significant positive effect between financial literacy variables and financial behavior. Meanwhile, income and lifestyle variables seem to have no influence on financial behavior.

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Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya

European Scientific Journal ESJ ◽

10.19044/esj.2018.v14n25p216 ◽

2018 ◽

Vol 14 (25) ◽

pp. 216

Author(s):

Beatrice Akoth Awino ◽

Charles Omondi Ondoro ◽

Beatrice Evelyn Abong’o

Keyword(s):

Quality Management ◽

Service Quality ◽

Primary Data ◽

Total Quality ◽

Western Kenya ◽

Organizational Goals ◽

Radio Stations ◽

Radio Broadcasting ◽

Service Quality Management ◽

Quality Of Products

Managing the quality of products and services is very important in ensuring that business excels in meeting its customer requirements and achieves organizational goals. Recent studies around service quality management cover quality management and total quality management in various contexts. However, knowledge on effect of service quality management on performance of vernacular radio firms is lacking. This study explored the effect of service quality management on performance of vernacular radio broadcasting firms in western Kenya. The study adopted explanatory research design on 16 vernacular radio stations from the western region of Kenya covering the Nyanza and Western Counties. Primary data was collected and analysed descriptively. The study revealed that service quality management positively and significantly predicts performance of vernacular radio broadcasting firms in Western Kenya (β = 0.839, p<0.05). The regression weight value of 0.839 implies that an increase of 1 standard deviation in the management of service quality is likely to lead to an increase of 0.839 standard deviations in performance of vernacular radio broadcasting firms. The study concluded that service quality management has a positive and significant effect on the performance of vernacular radio broadcasting firms in western Kenya, and accounts for up to 70.4% of the variation in firm performance.

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Pengaruh Locus of Control Dan Motivasi Belajar Terhadap Hasil Belajar

JAMER : Jurnal Akuntansi Merdeka ◽

10.33319/jamer.v2i1.37 ◽

2021 ◽

Vol 2 (1) ◽

pp. 39-42

Author(s):

Priska Arinanda Yuni Fasari ◽

Supri Wahyudi Utomo ◽

Farida Styaningrum

Keyword(s):

Locus Of Control ◽

Data Collection ◽

Learning Outcomes ◽

Secondary Data ◽

Simple Random Sampling ◽

Learning Motivation ◽

Primary Data ◽

Significant Positive Effect ◽

Validity And Reliability ◽

Positive Effect

The purpose of this study was to determine the effect of Locus of Control and learning motivation on learning outcomes. The research design used a quantitative approach. The study used a population of class X accounting students of SMKN 2 Jiwan with a total of 161 students. The sample used was 115 students. The data collection technique was done by simple random sampling. The data sources used were primary data and secondary data. Data collection was carried out by means of a questionnaire in order to obtain data on the locus of control and learning motivation, meanwhile the learning outcomes were obtained from the average value of daily tests. Test instrument examiners used validity and reliability testing with Cronbach Alpha. The results of this study show 1) there is a significant positive effect of locus of control on learning motivation, 2) there is a significant positive effect of learning motivation on learning outcomes, 3) there is a simultaneous significant effect on learning outcomes.

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Pengaruh Keunggulan Produk Pembiayaan Murabahah, Rahn Dan Penerapan Nilai-Nilai Islam Dengan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada PT BPR Syariah Lantabur Tebuireng Kantor Cabang Gresik

Journal of Sharia Economics ◽

10.35896/jse.v2i2.126 ◽

2020 ◽

Vol 2 (2) ◽

pp. 93-108

Author(s):

Guffron Abdul Azis ◽

Mukhamad Roni ◽

Taufiq Anshori

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Sampling Technique ◽

Total Sample ◽

Primary Data ◽

Significant Positive Effect ◽

Negative Effect ◽

Positive Effect ◽

Islamic Values

The objectives of this research were to find the influence of murabahah, rahn financing product superiority and the application of Islamic values with quality of service to customer satisfaction in Islamic banks (PT BPR Syariah Lantabur Tebuireng Cabang Gresik). The approach of this research was quantitative using primary data. The sample in this research were customers of PT BPR Syariah Lantabur Tebuireng Cabang Gresik. With the sampling technique using non-probability sampling, so the authors get a total sample of 75 respondents. Analysis of the data in this research using Smart PLS 2.0 analysis tools. The results showed that Murabahah Financing a significant positive effect on Service Quality. Rahn had a significant positive effect on service quality. Islamic values had a positive and not significant effect on service quality. Service Quality had a significant positive effect on Customer Satisfaction. Murabahah Financing had no significant negative effect on Customer Satisfaction. Rahn had a significant positive significant effect on Customer Satisfaction. Islamic values had an insignificant negative effect on customer satisfaction. From the results of the path test, intervening variables it was service quality proven to be able to mediate the relationship between, Murabahah Financing, Rahn and Islamic Values on customer satisfaction of PT BPR Syariah Lantabur Tebuireng Cabang Gresik. Keywords: Murabahah, Rahn, Islamic Values, Service Quality, Customer Satisfaction.

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