scholarly journals Public Service Transformation (A Case Study of Online Single Submission at The Office of Investment and Integrated Services Magelang Municipality)

2019 ◽  
Vol 9 (1) ◽  
pp. 76
Author(s):  
Angga Dwi Saputra ◽  
Arif Budy Pratama ◽  
Eny Boedi Orbawati
Keyword(s):  
Public Service ◽  
System Integration ◽  
Central Government ◽  
Integrated Services ◽  
Transformation Process ◽  
Research Strategy ◽  
Business Services ◽  
Application System ◽  
One Stop

This study aims to analyse public service transformation from One Stop Integrated Service (PTSP) to Online Single Submission (OSS) model. The study was conducted at The Office of Investment and Integrated Services (DPMPTSP) Magelang Municipality. Using case study as a research strategy, the data was collected from in-depth interviews and documentation. The data were analysed using taxonomic analysis techniques. The results show some changes in several dimensions of services such as data input, service focus, issuing business licenses process, service systems and the time needed in the licensing service process. From the functional-structural theory perspective, service transformation from PTSP to Online Single Submission at The Office of Investment and Integrated Services Magelang Municipality underwent due to regulations from the central government with the aim of accelerating and facilitating business services. However, the licensing application system integration has not been running well due to application system transition. Thus, the service transformation process from manual to online should pay attention to the integration of the old system into the new one.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

scholarly journals Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of the Investment and One Stop Service Agency of Tanah Bumbu Regency in 2018)

2019 ◽  
Author(s):  
Muhammad Iqbal ◽  
Indriani Mahbubah
Keyword(s):  
Public Service ◽  
Significant Influence ◽  
Quantitative Data ◽  
Service Agency ◽  
Service Facility ◽  
Citizen Satisfaction ◽  
Factors Influencing ◽  
Ability Factor ◽  
One Stop

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.

scholarly journals Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service

2017 ◽  
Vol 8 (2) ◽  
pp. 253-258 ◽  
Author(s):  
◽  
Haedar Akib ◽  
Andi Ihsan
Keyword(s):  
Public Service ◽  
Data Presentation ◽  
Administrative Services ◽  
Case Study Design ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Depth Interviews ◽  
Integrated Service

Abstract This study aimed at identifying the implementation of bureaucratic reforms and trying to offer some solutions for improvement of administrative services licensing. This study applied qualitative approach using a case study design. Techniques of data collection used three kinds of instrument, namely: observation, in-depth interviews, and office documentation. The data were analyzed through the stages of data reduction, data presentation, and conclusions and verification. The results found that the implementation of the bureaucratic reform of administration service licensing on the Institutional aspects in Bone regency have shaped the One Stop-Integrated Service; on the aspects of human resources found that the qualification of existing employees were not appropriate to the needs of the organization which lack of employees’ disciplines and responsibilities; on the aspects of systems and procedures indicated that the licensing generally resolved exceeds the specified time of period as well as discrimination and inconsistencies. Through this study, the researcher made verification in some of the concepts and theories in the form of formalism as one of the characteristics of prismatic society proposed by Fred W. Riggs in those phenomena which called “Heresy Regulation”.

scholarly journals Kualitas Layanan Publik di Kantor Investasi Layanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP & TK) di Kabupaten Bone Bolango

2019 ◽  
Vol 1 (2) ◽  
pp. 098
Author(s):  
Lucyane Djaafar
Keyword(s):  
Qualitative Methods ◽  
Public Service ◽  
Public Services ◽  
Integrated Services ◽  
Good Service ◽  
One Stop ◽  
Labor Service ◽  
The Government ◽  
The One

Public service is a part that cannot be separated from the life of the nation and state. The 1945 Constitution mandates that the state must provide good service to all citizens to fulfill their basic needs. The government is one of the providers of public services must always carry out services that are in accordance with the rules and must know the conditions of those served. In fact, the community is often disappointed with the services provided by the government in terms of licensing arrangements such as long and convoluted service procedures, the issuance of a permit is sometimes not in accordance with the time set. Problem formula What is the quality of public services in the One Stop and Manpower Integrated Services Investment Office (DPMPTSP & TK) in Bone Bolango Regency?                This research uses qualitative methods. Techniques for collecting data through observation, interviews, documentation. The results of the service quality of Bone Bolango District's One-Stop Integrated Service and Labor Service (DPMPTSP & TK) have been good, seen from the dimensions of tangibles, responsiveness dimensions, empathy (empathy) but on assurance (assurance) dimensions and reability dimensions. corrected because there is still a relationship with the relevant office in issuing a letter of recommendation so that the permit issuance is not in accordance with the stipulated time.

scholarly journals Inovasi Pelayanan Publik Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Pandeglang

2021 ◽  
Vol 2 (2) ◽  
pp. 239-251
Author(s):  
Sifa Suryana ◽  
Leo Agustino ◽  
Arenawati Arenawati
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Research Field ◽  
Relative Advantage ◽  
Service Users ◽  
Case Study Method ◽  
The Public ◽  
One Stop ◽  
Integrated Service

This Paper about public service Innovation of the investment Office and One Stop Integrated Service of Pandeglang Regency (Case Study of the Public Service Mall in Pandeglang) the purpose of the Public Service Mall This is for the realization of public services that are fast, easy, cheap, transparent by involving vertical agencies, State-Owned Enterprises / Regional-Owned Enterprises, and the private sector in one place. This study uses the theory of Rogers (in Nurdin, 2019: 30) five variables: relative advantage, compatibility, complexity, trialability, and observability. Approach The research used is a qualitative approach with a case study method. The findings of the research field concluded that the Public Service Innovation of the Investment Office and One Stop Integrated Service of Pandeglang Regency at the Public Service Mall in Pandeglang was not optimal because there were several problems such as the location of the Public Service Mall which was less strategic; the facilities and infrastructure provided are not adequate; service users are not yet fully technology literate; officers still lack discipline in punctuality of service hours, and absenteeism; and the less than optimal efforts of the Office of Investment and One Stop Services in Pandeglang Regency in socializing the Public Service Mall to the public. Keywords: Innovation, Public Service, Public Service Mall

scholarly journals ANALISIS KINERJA APARATUR PELAYANAN PUBLIK DALAM PENGURUSAN DAN PENERBITAN IZIN MENDIRIKAN BANGUNAN PADA DPMPTSP KABUPATEN BULUKUMBA

2021 ◽  
Vol 2 (2) ◽  
pp. 94-99
Author(s):  
Subarling Subarling ◽  
Andi Rasyid Pananrangi ◽  
Syamsul Bahri
Keyword(s):  
Public Service ◽  
Service Providers ◽  
Integrated Services ◽  
Qualitative Approach ◽  
The Public ◽  
Building Permits ◽  
One Stop ◽  
And Behavior ◽  
Attitudes And Behavior

Penelitian ini bertujuan untuk menganalisis dan menginterpertasi peningkatan mutu pelayanan perizinan khususnya pemberian izin mendirikan bangunan di Kab.Bulukumba. Penelitian ini bersifat deskriptif dengan menggunakan pendekatan kualitatif dimana data diperoleh dari sejumlah informan baik pemberi layanan (Petugas) maupun penerima layanan (Masyarakat). Hasil penelitian mengenai kinerja aparatur pelayanan yang diterapkan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba menunjukkan kinerja aparatur pelayanan Aparatur Pelayanan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba terkait sikap dan perilaku dalam memberikan pelayanan kepada masyarakat di Kabupaten Bulukumba atas pengurusan dan penerbitan Izin Mendirikan Bangunan Pelaksananaannya telah baik namum belum sempurna dan perlu di tingkatkan lagi.   Study aims to analyze and interpret the improvement of the quality of licensing services, especially granting building permits in the Regency of Bulukumba. This research is descriptive using a qualitative approach in which data is obtained from a number of informants, both service providers (officers) and service recipients (community). The results of the research regarding the performance of the public service apparatus applied at the Investment and One-Stop Integrated Services Office of Bulukumba Regency shows that the performance of the public service apparatus of the Investment and One-Stop Integrated Services Office of Bulukumba Regency related to attitudes and behavior in providing services to the community in Bulukumba Regency for the management and issuance of Building Permits for the implementation has been good but not yet perfect and needs to be improved.

scholarly journals TRANSPARANSI DAN KEMUDAHAN AKSES DALAM PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KOLAKA

2021 ◽  
Vol 4 (1) ◽  
pp. 118
Author(s):  
Taufik Taufik
Keyword(s):  
Public Service ◽  
Public Services ◽  
Integrated Services ◽  
Study Data ◽  
Service Information ◽  
The Government ◽  
Community Access ◽  
Case Study Data

This article aims to discuss the dimension of transparency in the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency. The lack of access from citizens, limited public service information, and various maladministrations that occurred showed not an optimal improvement in the quality of public services in Indonesia. The idea of transparency in public services is that the government should be open with the availability of clear information and provide convenience to citizens in accessing services. this research uses a qualitative approach with a case study. Data is collected through interviews, observations, and documentation. The results of this study show that the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency has been carried out transparently. Service executors have been open and provide all public service information needed by the community. Access to services can be reached easily by residents. Although some people have difficulty in accessing services online, the implementing officers always help and provide convenience as a form of responsiveness in public services.

scholarly journals Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of The Investment and One Stop Service Agency of Tanah Bumbu Regency In 2018)

2020 ◽  
Vol 3 (1) ◽  
pp. 001
Author(s):  
Muhammad Iqbal ◽  
Indriani Mahbubah ◽  
Ali Akbar ◽  
Yunita Elianda
Keyword(s):  
Public Service ◽  
Significant Influence ◽  
Quantitative Data ◽  
Service Agency ◽  
Service Facility ◽  
Citizen Satisfaction ◽  
Factors Influencing ◽  
Ability Factor ◽  
One Stop

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.

scholarly journals Public Service Innovation in Issuance of Building Permits in Sidoarjo Regency

2021 ◽  
pp. 144
Author(s):  
Malihatul Fuadah ◽  
Ismi Dwi Astuti Nurhaeni ◽  
Sri Yuliani
Keyword(s):  
Public Service ◽  
Diffusion Of Innovations ◽  
Public Services ◽  
Integrated Services ◽  
The Public ◽  
Building Permits ◽  
Descriptive Research ◽  
Service Information ◽  
One Stop ◽  
Integrated Service

The innovation of public services provided by the Investment and One Stop Service Office provides many benefits for people who use the services and services of the relevant agencies. This innovation also helps a lot in terms of issuing building permits which are one of the most needed public services by the community, where in its implementation requires accuracy and speed in managing and issuing building permits so that buildings used for business get legal. The purpose of the launch of SIPPADU has been stated in the Regulation of the Regent of Sidoarjo Number 8 of 2017 concerning the Application of Information Technology in Integrated Services. The type of research used is descriptive research with a qualitative approach. The focus in this research is how public service innovations in overcoming delays in the issuance of IMB files through the Integrated Licensing Service Information System program by the Investment Office and One Stop Integrated Service of Sidoarjo Regency which includes forms of innovation, processes and cycles of innovation as well as the diffusion of innovations at the Investment Office. and One Stop Services in Sidoarjo Regency. Based on the results of the research above, it can be concluded that technology-based innovations made by the Office of Investment and One Stop Integrated Services, namely the SIPPADU application, have helped the operation of licensing services at the agency. the service is to upgrade this SIPPADU innovation in the future so that things don't happen such as unstable networks, applications or websites that can't be accessed because the server is down. As well as providing more direction to existing Human Resources to understand more about SIPPADU. Suggestions for the public is to add more information about the SIPPADU application which can be accessed through the website of the Sidoarjo Regency Investment and One Stop Integrated Service website.

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