MARKETING FACTORS THAT DETERMINE THE CONSUMER BEHAVIOR OF GENERATION Z
The concept of «Industry 4.0», which is actively developing in Russian companies, involves the end-to-end digitalization of assets and their integration into the digital ecosystem, developing the chain of creating the actual value of a product (service). As digital ecosystems develop, marketing, including strategic marketing, is also being modernized. SMM is being transformed from «page management in social networks» to one of the main marketing tools of our time. The choice of social platforms for the company’s presence is an important moment in the formation of the SMM-strategy. Companies implementing SMM should create optimal marketing content that will strengthen relationships with consumers and ensure not only long-term and favorable communications, but also create sustainable results in the activities of companies. Today, more than 25% of the working-age population of Russia is accounted for by generation Z, which has replaced millennials, which has its own characteristics and specifics of consumer behavior. For a deeper understanding of Generation Z consumers, the authors conducted a study of the factors that influence the model of consumer behavior in the B2C market.