scholarly journals Correlation Of Patient Characteristics And Patient Satisfaction With Patient Loyalty In Public Health Center

2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Nadia Rifqi Cahyani ◽  
Tusy Novita Dwi Wardani ◽  
Hanifiya Samha Wardhani ◽  
Ratna Dwi Wulandari
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Patient Characteristics ◽  
Public Health Center ◽  
Patient Loyalty

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

scholarly journals TINGKAT KEPUASAN PENGGUNA RUJUKAN GAWAT DARURAT AMBULANS DESA DI WILAYAH KERJA PUSKESMAS MENGWI 1 TAHUN 2019

2020 ◽  
Vol 7 (1) ◽  
pp. 96
Author(s):  
I Putu Yoga Kusuma Widnyana ◽  
Ni Made Sri Nopiyani
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Univariate Analysis ◽  
Cross Sectional ◽  
Public Health Center ◽  
Satisfaction Index ◽  
Consecutive Sampling ◽  
Referral Service ◽  
The Village

ABSTRAK Layanan rujukan gawat darurat Ambulans Desa merupakan salah satu layanan yang cukup banyak dimanfaatkan oleh masyarakat di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Namun, hingga saat ini belum pernah dilakukan evaluasi terhadap kepuasan pasien layanan rujukan gawat darurat Ambulans Desa. Penelitian ini bertujuan untuk menilai kepuasan pasien terhadap rujukan gawat darurat Penelitian ini merupakan penelitian cross-sectional deskriptif kuantitatif dengan pengumpulan datanya menggunakan survei kuesioner yang diisi melalui wawancara responden. Sampel dipilih secara consecutive sampling dengan jumlah sampel 75 orang dari 6 desa di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Analisis data yang dilakukan adalah analisis univariat. Penghitungan indeks kepuasan yang dimodifikasi dari Peraturan Menteri Pendayagunaan Aparatur Negara Reformasi Birokrasi nomor 14 tahun 2017. Hasil penelitian ini menunjukkan bahwa secara keseluruhan layanan rujukan gawat darurat Ambulans Desa sudah memuaskan dengan memperoleh nilai Indeks Kepuasan Masyarakat mencapai 3,64 (konversi 91). Kepuasan dari dimensi bukti fisik 3,58 (konversi 89,50), dimensi kehandalan 3,65 (konversi 91,25), dimensi daya tanggap 3,70 (konversi 92,50), dimensi jaminan 3,67 (konversi 91,75), dan dimensi empati 3,64 (konversi 91). Secara umum layanan rujukan gawat Ambulans Desa dinilai sudah memuaskan. Namun, tetap perlu dilakukan monitoring evaluasi kualitas layanan secara berkesinambungan dan peningkatan pada komponen-komponen yang masih dinilai kurang memuaskan.. Kata kunci: Kepuasan pasien, rujukan gawat darurat, ambulans desa   ABSTRACT The Village Ambulance emergency referral service is one of the services that is quite widely utilized by the community in the working area of the Mengwi 1 Badung public health center. There has never been an evaluation of the patient satisfaction of the Village Ambulance emergency referral service. This study aims to assess patient satisfaction emergency referral services. This research is a quantitative descriptive cross-sectional study with data collection using a questionnaire survey filled with interview to respondents. A total of 75 service users was selected with consecutive sampling from 6 villages in the working area of the Mengwi 1 Badung public health center. Data analysis was performed by univariate analysis. The calculation of the satisfaction index refers to and is modified from the Regulation of the Minister of Administrative Reforms Bureaucracy Reform number 14 of 2017. The results of this study indicate that overall the emergency ambulance referral service for the Village has been satisfactory by obtaining a Community Satisfaction Index score 3,64 (convertion 91). Satisfaction from tangible dimension 3,58 (convertion 89.50), reliability dimension 3,65 (convertion 91.25), responsiveness dimension 3,70 (convertion 92.50), assurance dimension 3,67 (convertion 91.75), and empathy dimensions 3,64 (convertion 91). However, monitoring of service quality evaluations still needs to be carried out continuously and improvements to components that are still considered unsatisfactory should be conducted. Keywords: Patient satisfaction, emergency referral, village ambulance

scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

scholarly journals Analysis of Factors Related to Patient Loyalty During The Covid-19 Pandemic at The Ciasmara Health Center in 2021

2021 ◽  
Vol 1 (1) ◽  
pp. 1021-1030
Author(s):  
Diah Setyawati
Keyword(s):  
Public Health ◽  
Health Center ◽  
Employee Performance ◽  
Health Care Facilities ◽  
P Value ◽  
Chi Square ◽  
Public Health Center ◽  
The Public ◽  
Patient Loyalty ◽  
Chi Square Test

Since the Covid-19 pandemic occurred in March 2020 in Indonesia, many aspects of life have been affected, including health care facilities. This condition has changed people's lifestyles, community visits to health care facilities have decreased. Public interest in visiting public health service facilities has also decreased. One of the public health facilities that feel the impact is the Public Health Center. The purpose of this study was to determine the factors - factors associated with patient loyalty at the Public Health Center. This type of research is quantitative analytic with a cross-sectional approach, the types of statistical tests used are the Chi-square test and Logistic Regression test. The location of the research was at the Ciasmara Health Center, the time of the study was from January to July 2021. The number of samples was 120 respondents, the sampling technique was total sampling. The results of the univariate analysis showed that most of the respondents were not loyal to Public Health Center services, namely 51.7%. The results of the chi-square test showed that of the 7 independent variables studied, only 3 variables were significant on patient loyalty (p-value < 0.05), namely: attitude (0.021), service quality (0.034), and employee performance (0.024). While the variables of knowledge, economic level, distance from the house, and infrastructure are not significant because the p-value > 0.05. The results of the logistic regression test showed that the most dominant factor related to patient loyalty was employee performance. The quality of service and employee performance at the Public Health Center needs to be improved as long as it is through improving services and providing rewards and punishments for employees who perform well and poorly. Next, the patient's attitude needs to be improved through education and counseling carried out by the Public Health Center.

scholarly journals ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN JKN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS KECAMATAN LANGOWAN

PHARMACON ◽  
2020 ◽  
Vol 9 (4) ◽  
pp. 601
Author(s):  
Aprilia Massie ◽  
Widya Astuty Lolo ◽  
Imam Jayanto
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Satisfaction Level ◽  
District Health ◽  
Important Indicator ◽  
Public Health Center ◽  
Average Value ◽  
The Difference

ABSTRACTService quality is closely related to patient satisfaction and is an important indicator for pharmaceutical services. Good quality service will give satisfaction to patients so that it affects patients to return to the Public health center The purpose of this study was to determine the comparison of the satisfaction levels of outpatient JKN participants with pharmaceutical services at the Langowan District Health Center. The results showed that the overall average value of patient satisfaction at the Tumaratas Health Center was (-0.49) while at the Walantakan Health Center it was (-0.62) with the difference between the two health centers of (-0.13), so it can be concluded that Patient satisfaction level is more satisfying at Public health center Tumaratas compared to Public health center Walantakan Keywords : Public health center, National health insurance, satisfaction level  ABSTRAKKualitas pelayanan sangat erat kaitannya dengan kepuasan pasien dan merupakan indikator penting bagi pelayanan kefarmasian. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke puskesmas. Tujuan dari penelitian ini untuk mengetahui perbandingan Tingkat  Kepuasan pasien peserta JKN rawat jalan terhadap pelayanan kefarmasian di Puskesmas Kecamatan Langowan. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 265 dan 226 responden. Hasil penelitian diperoleh rata-rata secara keseluruhan nilai kepuasan pasien di Puskesmas Tumaratas didapatkan sebesar (-0,49) sedangkan di Puskesmas Walantakan sebesar (-0,62) dengan selisih antara kedua puskesmas sebesar (-0,13), sehingga dapat disimpulkan bahwa tingkat kepuasan pasien lebih memuaskan pada Puskesmas Tumaratas di bandingkan pada Puskesmas Walantakan.                                          Kata kunci  : Puskesmas, JKN, Tingkat Kepuasan

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Penerima Bantuan Iuran di Puskesmas Pahandut Kota Palangka Raya

2021 ◽  
Vol 5 (2) ◽  
pp. 40-48
Author(s):  
Rolly Adinovi ◽  
Rinto Alexandro
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Gap Analysis ◽  
Alternative Hypothesis ◽  
Major Effect ◽  
Public Health Center ◽  
Quality Dimensions ◽  
Service Quality Dimensions

The purpose of this study is to analyze the significance of the effect of service quality dimensions including reliability, responsiveness, assurance, empathy, tangibles to the level of poor people's health insurance patient satisfaction in Public Health Center of Pahandut Palangkaraya City. Based on the analysis of overall service gap dimensions, the fit between the services provided by health centers in the hope of Palangkaraya Pahandut community insurence patients there is a gap / level of satisfaction (- 10:54), these scores were categorized in groups, although not yet fully meet the expectations of patients community insurence, but service provided is good enough. Based on the results of the regression analysis above we can conclude that all the variables of service quality dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangible) jointly have a significant positive effect on patient satisfaction and Public Health Center of Pahandut Palangka raya City. These results indicate that the alternative hypothesis (Ha) can be accepted and the hypothesis zero (Ho) is rejected. While the major effect is variable Assurance (1052), Reliability (1004), Tangible (1039), Responsiveness (1714), Empathy (1029) on patient satisfaction community insurence. The next is the R ² value of (0456) showed that 45.6% of patient satisfaction variables can be explained by service quality are Reliability, Responsiveness, Assurance, Empathy, and the remaining 54.4% Tangible while others described the other variables that are not included in this study model . Then, based on gap analysis (a match between expectations of the performance) of each dimension, are as follows, Responsiveness variable (-0.78) score was categorized as moderate. then followed the next variable Tangible variable (-0.88), variable Reliability (-0.57), assurance variable (-0.11), Empathy and the latter variable (-0.11). Although not yet fully provided the service as expected but the district Public Health Center of Pahandut Palangka raya City good enough but should be improved.

scholarly journals Gambaran Penyakit Malaria di Puskesmas Tarusan dan Puskesmas Balai Selasa Kabupaten Pesisir Selatan periode Januari - Maret 2013

2014 ◽  
Vol 3 (2) ◽  
Author(s):  
Tuti Gusra ◽  
Nuzulia Irawati ◽  
Delmi Sulastri
Keyword(s):  
Public Health ◽  
Health Center ◽  
Plasmodium Species ◽  
Patient Characteristics ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Female Population ◽  
Major Health Problem ◽  
Public Health Center

AbstrakMalaria merupakan penyakit yang disebabkan oleh Plasmodium Sp ditularkan oleh nyamuk Anopheles. Penyakit ini masih menjadi masalah utama kesehatan di Indonesia karena menyebabkan kesakitan dan kematian. Provinsi sumatera barat merupakan salah satu provinsi di Indonesia yang angka malarianya tinggi. Kabupaten Pesisir selatan merupakan salah satu daerah di sumatera barat yang angka kejadian malarianya juga tinggi. Penelitian ini bertujuan untuk mengetahui distribusi malaria berdasarkan jumlah kasus, karakteristik pasien, dan jenis Plasmodium. Penelitian ini dibuat dalam cross sectional study dilakukan di Puskesmas Tarusan dan Puskesmas Balai Selasa pada bulan Januari s/d Maret tahun 2013. Data didapat dari salinan buku rekam medik laboratorium masing – masing puskesmas. Hasil penelitian ini memperlihatkan bahwa, Puskesmas Tarusan dan Balai Selasa ditemukan 18 kasus malaria, terbanyak pada kelompok umur ≥ 15 (83,3%). Berdasarkan jenis kelamin, penduduk perempuan lebih banyak terinfeksi malaria, yaitu 16 orang (88,89%). Berdasarkan jenis Plasmodium yang ditemukan, jenis Plasmodium falcifarum lebih banyak menginfeksi penduduk, yaitu 11 orang (88,89%).Kata kunci: malaria, Plasmodium falcifarum, Plasmodium vivaxAbstractMalaria is a disease caused by Plasmodium sp. which is transmitted by the Anopheles mosquito. The disease is still being a major health problem in Indonesia because it can cause morbidity and mortality. West Sumatra province is one of the provinces in Indonesia that has high malaria rate. In west sumatera, Pesisir Selatan district has high incidence of malaria. The aims this reseach to determine the distribution of malaria based on its number of cases, patient characteristics, and types of Plasmodium. This research was made in a cross sectional study at the Tarusan Public Health Center and Balai Selasa Public Health Center in January–March, 2013. Data obtained from the medical record copies clinic laboratory. The result shows that, Tarusan public health center and Balai Selasa public health, found 18 cases of malaria, mostly in the age group ≥ 15 (83.3%). By gender, more female population are infected by malaria, which is 16 people (88.89%). Based on the Plasmodium species are found, falcifarum Plasmodium species infecting more people, that is 11 people (88.89).Keywords: malaria, Plasmodium falcifarum, Plasmodium vivax

Sign in / Sign up

Export Citation Format

Share Document