The Effect of Food Quality and Physical Environment on Revisit Interests with Consumer  Satisfaction as Mediation Variable

This study aims to determine the effect of food quality and physical environment on interest in revisiting directly or through consumer satisfaction as a media variable. This research is quantitative research with an explanatory approach (cause and effect). The sample in this study was 100 consumers of Café Gendhis 1928 Semboro which were taken using a probability sampling technique, namely simple random sampling. This study uses multiple linear regression and path analysis with the help of IBM SPSS 26 software. This study has seven hypotheses, six of which are accepted and one is rejected. The results of hypothesis testing indicate that four paths have a significant effect, namely food quality on interest in revisiting by 0.396 with a significance of 0.000, the quality of food on consumer satisfaction is 0.532 with a significance of 0.000, the physical environment to consumer satisfaction is 0.270 with a significance of 0.003 and consumer satisfaction to the interest of revisiting is 0.531 with a significance of 0.000. The results of hypothesis testing indicate that two indirect pathways show a positive influence, namely food quality on interest in revisiting through consumer satisfaction of 0.282 and physical environment on interest in revisiting through consumer satisfaction of 0.143.

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Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso

International Journal of Business, Technology and Organizational Behavior (IJBTOB) ◽

10.52218/ijbtob.v1i4.121 ◽

2021 ◽

Vol 1 (4) ◽

pp. 324-331

Author(s):

Firrizqi Satria Wibawa ◽

Nurul Qomariah ◽

Yusron Rozzaid

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Consumer Satisfaction ◽

Quantitative Research ◽

Sampling Technique ◽

Kano Model ◽

Average Value ◽

Level Of Satisfaction ◽

Research Show

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

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The Effect of Product Quality to Purchase Decision at Safary Milk D’Kandang Amazing Farm Depok

Jurnal Hospitality dan Pariwisata ◽

10.30813/jhp.v7i1.2617 ◽

2021 ◽

Vol 7 (1) ◽

Author(s):

Maidar Simanihuruk

Keyword(s):

Product Quality ◽

Quantitative Methods ◽

Linear Regression Analysis ◽

Sampling Technique ◽

Simple Random Sampling ◽

Positive Influence ◽

Coefficient Of Determination ◽

Purchase Decision ◽

The Impact

To achieve the desired product quality, a quality standardization of the product is needed. This method is intended to ensure that the products produced meet the predetermined standards so that consumers will not lose confidence in the product concerned. Consumers will make a purchase decision if the product is considered to have high quality. The quality of the product will be felt after the item is consumed or used so that consumers will feel satisfied with the product purchased. The purpose of this study is to determine the impact of product quality on purchase decision at the Safary Milk D’Kandang Amazing Farm Depok. The Method of research used is quantitative methods in order to obtain more comprehensive, valid, reliable, and objective data. The sample consists of 100 visitors who visited the Safary Milk D’Kandang Amazing Farm Depok, selected based on the Probability Sampling with Simple Random Sampling technique. The factor and simple linear regression analysis were used for the data analysis with SPSS 22.0. The results of the study showed that product quality has a positive influence significantly contributed to the purchase decision at the Safary Milk D’Kandang Amazing Farm Depok (t = 11.955 > t table with a significance of 0.000 (ρ < 0.05) and that is proved by the score of R = 0.770. From the coefficient of determination, it can be concluded that the Purchase Decision is influenced by the Product Quality variable by 59.3% and the remaining 40.7% which is influenced by other variables.Keywords: Product Quality, Purchase Decision

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FACTORS RELATING TO THE QUALITY OF HUMAN RESOURCES IN BAHTERAMAS REGIONAL PUBLIC HOSPITAL SOUTHEAST SULAWESI PROVINCE

INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD) ◽

10.36566/ijhsrd/vol3.iss1/48 ◽

2021 ◽

Vol 3 (1) ◽

pp. 18-23

Author(s):

Putri Suchi Tulhikma Sarewo ◽

Tasnim Tasnim ◽

La Ode Kamalia

Keyword(s):

Human Resources ◽

Quantitative Research ◽

Sampling Technique ◽

Simple Random Sampling ◽

Cross Sectional Study ◽

Cross Sectional ◽

Organization Leadership ◽

Service Standards ◽

Individual Commitment

Background: Data on the achievement of minimum service standards at Bahteramas Hospital shows that several programs have not reached the specified Minimum Service Standards, namely the availability of facilities and operating equipment (34.37), customer satisfaction (74.04%) from the standard ?80%, time provision of medical records (30 minutes) from standard 10 minutes, completeness of informed concent (67.75%) of ?80%. Observing the development of human resources at the Bahteramas Hospital has not been carried out optimally, for example, such as a standardized selection and recruitment process, support for facilities, infrastructure and technology, individual commitment to organization, leadership commitment and employee work relations themselves. The purpose of this research is to analyze factors related to the quality of human resources at the Bahteramas Regional General Hospital, Southeast Sulawesi Province. Methods: Quantitative research using a cross sectional study design.The population in this study amounted to 981 people. The number of samples in this study were 277 people. The sample was determined by simple random sampling technique. The data were obtained using the testchi square. Result: The test results using the chi square statistical test, it is known that the value of the selection variable (22,378> 3,841), the value of the training variable (18,658> 3,841), the value of the individual commitment variable (38,863> 3,841), the value of the reward variable (51,784> 3,841), the value of the skill variable (94,713> 3,841). Conclusion: There is a relationship between selection and the quality of human resources, there is a relationship between training and the quality of human resources, there is a relationship between individual commitment and the quality of human resources, there is a relationship between reward and the quality of human resources, there is a relationship between skills and the quality of human resources.

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Analisis Pengaruh Citra Lembaga, Kualitas Layanan dan Religiusitas terhadap Keputusan Muzaki Membaya Zakat dengan Minat sebagai Variabel Moderating

Jesya (Jurnal Ekonomi & Ekonomi Syariah) ◽

10.36778/jesya.v4i1.284 ◽

2020 ◽

Vol 4 (1) ◽

pp. 74-81

Author(s):

Iin Sofiyani ◽

Agus Kristiyono

Keyword(s):

Linear Regression ◽

Service Quality ◽

Quantitative Research ◽

Linear Regression Analysis ◽

Sampling Technique ◽

Simple Random Sampling ◽

Validity And Reliability ◽

Institutional Image ◽

Descriptive Statistical Analysis

The purpose of this research is to determine the effect of institutional image, service quality, and religiosity, on the decision of muzaki to pay zakat in LazisMu, using interest as a moderating variable. The research was conducted at Lazis Mu sub-district Suruh, Semarang regency. The population of this quantitative research is muzaki LazisMu in sub-district Suruh, Semarang Regency with 112 people. This research is classified as quantitative. The sample is determined by using a simple random sampling technique. The analytical method used in this research is linear regression analysis using SPSS. The test is being used to collect data in questionnaires, literature review, and documentation Before a test give to real samples, the test was tested using validity and reliability. The data analysis techniques in this research use descriptive statistical analysis, test classical assumptions, and multiple linear regression. The results of this research stated that institutional image and religiosity are not influenced by the decision of muzaki to pay zakat, while the quality of service affected the decision of muzaki to pay zakat on LazisMu. The research shows that interest moderates the influence of institutional image, service quality, and religiosity, on the decision of muzaki to pay zakat at LazisMu Branch Suruh.

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Marketing Mix-7Ps: The Effect on Customer Satisfaction

Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) ◽

10.21009/jpeb.007.1.7 ◽

2019 ◽

Vol 7 (1) ◽

pp. 72-86

Author(s):

Basrah Saidani ◽

I Ketut R Sudiarditha

Keyword(s):

Customer Satisfaction ◽

Consumer Satisfaction ◽

Sampling Technique ◽

Simple Random Sampling ◽

The Elderly ◽

Marketing Mix ◽

Target Market ◽

Product Price ◽

Price Distribution

Business competition is getting tougher making the marketing mix used as a tool for tactical marketing tools that can be controlled to produce the desired response in the target market. This study aims to determine the magnitude of the influence of marketing mix-7Ps on consumer satisfaction for the elderly in the Special Capital Region of Jakarta. The research method uses a survey with a questionnaire as a data collection tool. Samples were taken using simple random sampling technique produced 70 respondents. Data is processed using multiple regression analysis techniques. The results of the study show that: (1) empirically proven products, prices, distributions, promotions, and processes have a significant influence on customer satisfaction; meaning that the better the product, price, distribution, promotion and process, the more customer satisfaction increases. (2) Empirically proven physical facilities and people do not affect consumer satisfaction; meaning that physical facilities and people do not significantly result in customer satisfaction. Thus the findings of this study prove that physical facilities and people are not the main ones in consuming a product, but the most important thing is the quality of the product itself which can be used according to its function.

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STUDI EMPIRIS TERHADAP NILAI YANG DIRASAKAN DAN KEPUASAN PELANGGAN PADA RESTORAN CEPAT SAJI

AdBispreneur ◽

10.24198/adbispreneur.v3i3.19122 ◽

2019 ◽

Vol 3 (3) ◽

pp. 241

Author(s):

Sadana Devica

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Food Quality ◽

Physical Environment ◽

Perceived Value ◽

Research Data ◽

Customer Perceived Value ◽

Effect Of Food

The aim of this study was to determine the effect of food quality, quality of physical environment, and service quality on customer perceived value and customer satisfaction. This research was conducted in five KFC restaurant outlets located in Surabaya. A total of 200 customers were examined, but only 165 questionnaires were processed because 35 questionnaires were identified as outliers so that they were excluded from the research data. The results of this study indicate that the food qualtiy has significantly effects on the customer perceived value, however the quality of the physical environment has no significant effect on the customer perceived value. Furthermore, service quality has significant effect on the customer perceived value and the customer perceived value has significant effect on customer satisfaction.Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas makanan, kualitas lingkungan fisik, dan kualitas pelayanan terhadap nilai yang dipersepsikan pelanggan serta kepuasan pelanggan. Penelitian ini dilakukan di lima outlet restoran KFC yang berada di Surabaya. Sebanyak 200 pelanggan yang diteliti, namun hanya 165 kuesioner yang dapat diolah karena 35 kuesioner teridentifikasi sebagai outlier sehingga dikeluarkan dari data penelitian. Hasil penelitian ini menunjukkan bahwa kualitas makanan berpengaruh secara signifikan terhadap nilai yang dipersepsikan pelanggan. Sedangkan kualitas lingkungan fisik menunjukkan tidak berpengaruh secara signifikan terhadap nilai yang dipersepsikan pelanggan. Selanjutnya, kualitas pelayanan menunjukkan pengaruh yang signifikan terhadap nilai yang dipersepsikan pelanggan dan yang terakhir adalah nilai yang dipersepsikan pelanggan menunjukkan pengaruh yang signifikan terhadap kepuasan pelanggan.

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THE EFFECT OF PRODUCT QUALITY AND SERVICE QUALITY ON CONSUMER SATISFACTION AT ROYA CAFÉ MANTINGAN

BISNIS : Jurnal Bisnis dan Manajemen Islam ◽

10.21043/bisnis.v9i1.10350 ◽

2021 ◽

Vol 9 (1) ◽

pp. 69

Author(s):

Hamidah Tussifah ◽

Nadila Putri Navitsha

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Consumer Satisfaction ◽

Quantitative Research ◽

Sampling Technique ◽

Analysis Techniques ◽

Linear Regressions

Quality assurance becomes the main priority for the company. The quality of the product is closely related to the ability of the product to carry out its functions, with the good quality of the product will make the consumers satisfied and trust. Customer satisfaction is something that needs to be considered by the company. Another factor that can affect customer satisfaction is the quality of service as an effort to fulfill the needs and desires of consumers and the provision of delivery in keeping up with consumer expectations. This study aims to determine the influence of product quality and service quality partially and simultaneously on customer satisfaction at Roya Café. The research method uses a type of quantitative research. Data collection techniques are carried out by observation. The research instrument uses questionnaires distributed to Roya Café consumers. The sample was taken by 226 respondents, using Non-Probability Sampling technique with Incidental Sampling approach. The analysis techniques in this study used multiple linear regressions. The results showed that partially the quality of the product had a positive and significant effect on customer satisfaction and the quality of service partially influenced positively and significantly to customer satisfaction at Roya Café.

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Pengaruh Persepsi pada Atasan, Orientasi Kerja Dan Pengembangan Diri Terhadap Kemampuan Pengelolaan Kelas

Jurnal Penelitian dan Pendidikan IPS ◽

10.21067/jppi.v13i2.4851 ◽

2020 ◽

Vol 13 (2) ◽

pp. 7-17

Author(s):

Agus Susiyowadi

Keyword(s):

Classroom Management ◽

Hypothesis Testing ◽

Quantitative Research ◽

Classroom Teacher ◽

Sampling Technique ◽

Positive Influence ◽

Work Orientation ◽

Self Development ◽

Class Management ◽

Teacher Classroom

This study aims 1. To determine the effect of perception on the behavior of superiors , work orientation and self development towards classroom management abilities, 2 To determine the effect of perception on the behavior of superiors on the ability of classroom management, 3. To determine the effect of work orientation on the ability of class management, and 4. To determine the effect of self-development on the ability of classroom management. This research is a quantitative research. The population of this study were all teachers in Diponegoro Dampit Education, which totaled 82 teachers. The sampling technique uses total sampling because all populations are used as respondents. Hypothesis testing results show 1. There is a perception effect on supervisor's behavior, work orientation and self-development on the ability of classroom management because of the analysis s data obtained a calculated F score of 11, 984 and the significance is 0,000 <0.05 which means there is an influence of perception on the behavior of superiors, work orientation and self-development on the ability of classroom teacher management, 2. There is a positive influence of perception on the behavior of superiors on the ability of teacher classroom management because of the analysis of the data obtained t count score of 5.686 and significance of 0.000 <0.05 which means there is an effect of perceptions on the behavior of superiors on the ability of classroom management of teachers, 3. There is an influence of work orientation on the ability of classroom management because of the analysis of the data obtained a t count score of 5.296 and the significance is 0.000 <0.05 which means there is an influence of work orientation on the ability of classroom teacher management, and 4. There is an effect of self-development on the ability of classroom management because From the analysis of the data obtained a t count score of 6.581 and its significance 0.000 <0.05, which means there is an influence of self-development on the ability of teacher classroom management

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ANALISIS KEPUASAN KONSUMEN TERHADAP PRODUK SAMBAL KEMASAN UNTUK FORMULASI PERBAIKAN STRATEGI PRODUK

BISMA ◽

10.19184/bisma.v15i1.21960 ◽

2021 ◽

Vol 15 (1) ◽

pp. 47

Author(s):

Fitriani Rahayu ◽

Cecep Barkah ◽

Arianis Chan ◽

Pratami Wulan Tresna

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Consumer Satisfaction ◽

Descriptive Analysis ◽

Sampling Technique ◽

Simple Random Sampling ◽

Marketing Strategies ◽

Level Of Satisfaction ◽

High Level

Consumers have a high level of satisfaction with the quality of taste, flavour variants, packaging quality, price, and service quality of Sambel Gendang, while consumers have a low level of satisfaction with the level of spiciness of the product. This study aims to investigate the level of consumer satisfaction and formulate product strategy improvements to be proposed by considering customer satisfaction. Therefore, consumers can repurchase the products and become Sambel Gendang customers. This research uses descriptive analysis research with a quantitative approach. The population of this study was Sambel Gendang consumers. A total of 60 people were taken as samples by using probability sampling technique, and simple random sampling method. The results of this study revealed that 43.3% of respondents were satisfied with the taste quality, 41.7% were dissatisfied with the level of spiciness, 35% were satisfied with the flavour variant, 53.3% were satisfied with the packaging, 41.7% were satisfied with the price, 46.7% were satisfied with the service quality. The proposed marketing strategy by considering customer satisfaction is focused on product and promotion strategies to increase the sales market. Keywords: business, customer satisfaction, product, marketing strategies.

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The Influence of Professionalism and Work Ethics of Employees on the Quality of Health Services

The Social Perspective Journal ◽

10.53947/tspj.v1i1.67 ◽

2021 ◽

Vol 1 (1) ◽

pp. 1-18

Author(s):

Diana Mayasari ◽

Diana Gustinya

Keyword(s):

Health Services ◽

Work Ethic ◽

Sampling Technique ◽

Simple Random Sampling ◽

Positive Influence ◽

Research Results ◽

Work Ethics ◽

Directorate General ◽

Quality Of Health Services

The purpose of this study was to determine the influence of professionalism and work ethics of employees on the quality of health services at the directorate general of railways, ministry of transportations. The formulation of the problem in this research is whether there is an effect of professionalism and work ethic of employees together on the quality of health services at the Directorate General of Railways, Ministry of Transportation. This research method uses a survey with a quantitative approach. The sampling technique used is simple random sampling. In this study, the number of samples was 72 respondents. The variables studied were professionalism (X1) and employee work ethics (X2) as independent variables, while the quality of health services was the dependent variable (Y). Based on the research results that have been done, it can be concluded that: The research results on the variables of professionalism and work ethic of employees together have a strong and significant positive influence on the quality of health services with a correlation coefficient of 0.799. While the resulting influence contribution (r²) is 0.638, meaning that the variables of professionalism and employee work ethic together contribute 56.0% in influencing the health service quality variable.

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