scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MASAYARAKAT DI KANTOR KECAMATAN KENJERAN SURABAYA

2016 ◽  
Vol 2 (01) ◽  
Author(s):  
Alfa Sakinata Marhadika
Keyword(s):  
Public Service ◽  
Policy Development ◽  
Analytical Techniques ◽  
Primary Data ◽  
Test Results ◽  
District Office ◽  
The Public ◽  
Physical Evidence ◽  
The People ◽  
Close Relationship

Public service is one of the important tasks that can not be ignored by the localgovernment. As an institution, the public service Kenjeran District of Surabaya ensure thesustainability of the State administration involving policy development and resourcemanagement services that come from and to the public interest or the public. The purposein this study to determine the effect of service quality to satisfaction of the people in theDistrict Office Kenjeran Surabaya. The data used in this study are primary data (from thequestionnaire) with samples taken 100 people. While the analytical techniques used is byusing multiple linear regression. The test results showed the influence of variablessimultaneously consists of physical evidence, reliability, responsiveness, assurance andempathy affect the satisfaction of the people in the District Office Kenjeran Surabaya.These results are supported by the acquisition of the correlation coefficient of 71.5% wasobtained, indicating that the correlation or relationship between these variables to thesatisfaction of the people have a close relationship. Partial test results show the variablequality of service consisting of variable physical evidence, reliability, responsiveness,assurance and empathy positive and significant impact on the satisfaction of the people inthe District Office Kenjeran Surabaya. Sedagnkan variables that have a dominant influenceon people's satisfaction at the District Office Kenjeran Surabaya is responsiveness byhaving the partial determination coefficient than other variables.Keywords: Physical Evidence, Reliability, Responsiveness, Assurance, Empathy andCommunity Satisfaction

scholarly journals IMPLEMENTASI MARKETING MIX DALAM TABUNGAN BARATA iB BANK BTN SYARIAH KCPS PAREPARE

2019 ◽  
Vol 1 (1) ◽  
pp. 93-115
Author(s):  
Anugrah Perdana ◽  
Abdul Hamid ◽  
Arqam Arqam
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Research Result ◽  
Marketing Mix ◽  
Primary Data ◽  
Product Price ◽  
The Public ◽  
Physical Evidence ◽  
Innovative Products ◽  
Place Promotion

Syariah bank BTN KCPS parepare is a bank that supply batara savings ib which make them customers to save , this product is very attractive to the community .To quantity bank in indonesia has up and each bank had to be able to having the power of its own , both the public service , innovative products to stay in business and stable .This study aims to to know the implementation of marketing mix in batara ib on kcps parepare syariah bank btn .The research was conducted in syariah bank btn kcps parepare with a kind of qualitative research was conducted by adopting both fenomenology and in collect the primary data used method of interviews and observation .As for tekhnik analyzing of inductive around. This research result indicates that , the implementation of the program and the implementation of the marketing mix in syariah bank btn kcps parepare applied to all elements videlicet; product , price , place , promotion , people , physical evidence , processe.

scholarly journals PENGARUH PELAYANAN DAN LOYALITAS PEGAWAI TERHADAP KEPUASAN MASYARAKAT DALAM MENGURUS KARTU TANDA PENDUDUK DI KELURAHAN KELAPA GADING TIMUR DI JAKARTA UTARA

2021 ◽  
Vol 6 (1) ◽  
pp. 29-48
Author(s):  
Andi Marta Marta ◽  
Dodi Faedlulloh
Keyword(s):  
Primary Data ◽  
Test Results ◽  
Community Satisfaction ◽  
Employee Loyalty ◽  
The Public ◽  
Independent Variables ◽  
The People ◽  
Identity Card ◽  
Survey Research Methods ◽  
The Village

AbstracT, This study uses primary data through surveys, survey research methods can be analyzed in accordance with the wishes and needs of researchers, for example, to see the influence of the independent variables or to predict future behavior.The aim of this study was to determine the effect of service and loyalty of employees to the satisfaction of the public in obtaining an identity card in the Village East in Kelapa Gading, North Jakarta. People's satisfaction is a construct that stands alone and is affected by the service. Services can also affect employee loyalty directly, if the performance according to expectations, the people will be satisfied, if the performance to exceed expectations, then people will feel very satisfied (delighted). The approach used in this study is a quantitative analysis, using primary data obtained from the questionnaire. other than that of primary data obtained from the questionnaire that was distributed to the respondents. Then the data that has been processed is used to analyze the research hypothesis.T test results in partial positive and significant impact services to the satisfaction of the people in the care of the National Identity Card, as well as Employee Loyalty positive and significant impact on the care of the Public Satisfaction Pendududuk Identity Card. From the simultaneous analysis showed that Services and Employee Loyalty positive and significant impact to the satisfaction of the Society.Keywords: Care, Employee Loyalty, and Community Satisfaction. Abstrak,  Penelitian ini menggunakan data primer melalui survey, metode penelitian survey bisa dianalisa sesuai dengan keinginan dan kebutuhan peneliti, misalnya untuk melihat pengaruh independen variabel atau untuk meramalkan perilaku di masa datang Tujuan dari pada penelitian ini adalah untuk mengetahui pengaruh  pelayanan dan loyalitas pegawai terhadap kepuasan masyarakat dalam mengurus kartu tanda penduduk di Kelurahan Kelapa Gading  Timur di Jakarta Utara. Kepuasan masyarakat adalah merupakan konstruk yang berdiri sendiri dan dipengaruhi oleh pelayanan. Pelayanan juga dapat mempengaruhi loyalitas pegawai secara langsung, jika kinerja sesuai harapan maka masyarakat akan merasa puas, jika kinerja sampai melebihi harapan, maka masyarakat akan merasa sangat puas (delighted). Pendekatan yang digunakan dalam penelitian ini adalah analisis kuantitatif, dengan menggunakan data primer yang diperoleh dari hasil penyebaran kuisioner. selain itu dari data primer yang diperoleh dari kusioner yang telah disebarkan ke responden. Kemudian data yang telah diolah dipakai untuk menganalisis hipotesis penelitian. Hasil uji t secara parsial variabel Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan masyarakat dalam mengurus Kartu Tanda Penduduk, begitu pula Loyalitas Pegawai berpengaruh positif dan signifikan terhadap Kepuasan Masyarakat dalam mengurus Kartu Tanda Pendududuk. Dari analisis secara simultan  diperoleh bahwa Pelayanan dan Loyalitas Pegawai berpengaruh positif dan signifikan terhadap Kepuasan Masyarakat.Kata Kunci: Pelayanan, Loyalitas Pegawai, dan Kepuasan Masyarakat

scholarly journals DESKRIPSI TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN DI SATUAN PENYELENGGARA ADMINISTRASI SURAT IZIN MENGEMUDI KEPOLISIAN RESOR KOTA MANADO MENGGUNAKAN REGRESI LOGISTIK ORDINAL

2017 ◽  
Vol 17 (2) ◽  
pp. 100
Author(s):  
Valdy Prasetyo Biri ◽  
Charles Mongi ◽  
Mans Mananohas
Keyword(s):  
Logistic Regression ◽  
Public Service ◽  
Ordinal Logistic Regression ◽  
Primary Data ◽  
The Public ◽  
The People ◽  
Driver's License ◽  
The Government ◽  
Broad Aspect ◽  
City Police

DESKRIPSI TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN DI SATUAN PENYELENGGARA ADMINISTRASI SURAT IZIN MENGEMUDI KEPOLISIAN RESOR KOTA MANADO MENGGUNAKAN REGRESI LOGISTIK ORDINALABSTRAKPelayanan publik pada dasarnya berkaitan dengan aspek kehidupan yang sangat luas. Dalam kehidupan bernegara, pemerintah memiliki fungsi untuk memberikan berbagai pelayanan publik yang sebaik-baiknya untuk memenuhi kebutuhan masyarakat. Polri yang merupakan salah satu bagian pemerintah yang bertugas memberikan pelayanan kepada masyarakat terlebih khusus dalam hal pengurusan dan penerbitan surat izin mengemudi. Penelitian ini bertujuan untuk mendeskripsikan tingkat kepuasan masyarakat terhadap pelayanan di Satpas Polresta Manado dan menentukan variabel yang berpengaruh signifikan. Penelitian dilakukan di Satpas Polresta Manado dan beberapa tempat, seperti Yayasan Don Bosco Manado dan Universitas Sam Ratulangi Manado selama 5 bulan sejak Februari sampai Juli 2017. Data yang digunakan adalah data primer yang diperoleh melalui kuisioner yang dibagikan kepada responden. Dengan menggunakan regresi logistik ordinal diperoleh bahwa sebesar 86% masyarakat puas terhadap kinerja Polri. Variabel yang berpengaruh signifikan adalah cara pelayanan yang ramah dan sopan, informasi dalam mengisi formulir, serta fasilitas yang disediakan.Kata kunci: regresi logistik ordinal, surat izin mengemudi, dan pelayanan publik DESCRIPTION OF SATISFACTION LEVEL OF THE COMMUNITY ON SERVICE AT ADMINISTRATION UNIT DRIVING LICENSE OF MANADO CITY POLICE USING ORDINAL LOGISTIC REGRESSION ABSTRACTPublic service is basically related to a very broad aspect of life. In the life of the state, the government has a function to provide the best public services to meet the needs of the community. Polri which is one part of the government in charge of providing services to the public, especially in terms of the management and issuance of driver’s license. This study aims to describe the level of public satisfaction of service in Satpas Polresta Manado and determine the variables that have significant effect. The research was conducted at Satpas Polresta Manado and several place such as Don Bosco Manado Foundation and Sam Ratulangi University Manado for 5 month from February to July 2017. The data used are primary data obtained through questionnaires distributed through respondents. By using ordinal logistic regression, 86% of the people are satisfied with the performance of the Polri. The variables that have a significant influence is the way the service friendly and polite, the information in filling out the form, as well as the facilities provided. Keywords: ordinal logistic regression, driver’s license , and public service

scholarly journals The kiss of death. Public service media under right-wing populist attack

2021 ◽  
pp. 026732312199133
Author(s):  
Christina Holtz-Bacha
Keyword(s):  
Public Service ◽  
Right Wing ◽  
Democratic Accountability ◽  
Political Actors ◽  
The Public ◽  
The People ◽  
Democratic Control ◽  
The Media ◽  
Democratic System ◽  
Public Scrutiny

With the surge of populism in Europe, public service broadcasting has come under increased pressure. The established media are considered part of the corrupt elite not serving the interests of the people. The public service media, for which pluralism is at the core of their remit, are a particular thorn in the side of the populists. Therefore, they attack the financial basis of public service, which is supposed to guarantee their independence. The populist attacks on the traditional broadcasting corporations meet with the interests of neoliberal politics and of those political actors who want to evade public scrutiny and democratic control and do no longer feel committed to democratic accountability. The assaults on the public service media are thus an assault on freedom of the media and further increase the pressure on the democratic system.

scholarly journals Linked government administrative data: Public or Private?

2019 ◽  
Vol 4 (3) ◽  
Author(s):  
Joel Stafford
Keyword(s):  
Public Good ◽  
Communication Networks ◽  
Administrative Data ◽  
Public Service ◽  
Policy Development ◽  
Data Linkage ◽  
The Public ◽  
Government Services ◽  
Service Contracts ◽  
Public Data

Background with rationaleIt is commonplace in policy discussions concerning administrative data linkage to presuppose that the data referred to is government services data. But this is not always the case. Much of the data public services hold is now collected via intermediaries, such as Non-Government Organisations, operating under service contracts with one or multiple government departments. Nor are these the only administrative data holdings applicable to clients of government services. There are also vast private administrative data holdings – including utility data, and consumer behaviour data. Creating and amending legislation that governs public service practices in this domain is increasingly made complex when private companies partner with governments agencies on policy development and evaluation work. Understanding the concept of public data for public good in light of this expanded sense of administrative data opens the door to deeper questions about the role linked data can play in government decision making. Main aimThe paper problematizes how legislation governing the linking of government administrative data is scoped and discusses how public service work can be affected by the opaque communication networks that increasingly span the public-private sector divide. Methods/ApproachAfter contextualising the challenge of legislating for administrative data linkage in the current work of the Office of the National Data Commissioner (ONDC) in Australia, this paper tests aspects of the proposed legislation against the extent to which it permits the possibility of ‘data laundering’. ResultsThe presentation demonstrates the need for greater sophistication in the specification of data linkage and sharing legislation in service of the public good. Conclusions This paper indicates that contemporary practices governing the linkage of government administrative data holdings is porous to the aims of extra-governmental organisations and may benefit by better incorporating legislative structures that govern private analytical services entities.

scholarly journals IMPLEMENTASI PERATURAN PEMERINTAH NOMOR 37 TAHUN 1998 KHUSUSNYA MENGENAI CAMAT SEBAGAI PEJABAT PEMBUAT AKTA TANAH SEMENTARA DI KABUPATEN MALUKU TENGAH

NOTARIUS ◽  
2018 ◽  
Vol 11 (2) ◽  
pp. 176
Author(s):  
Fachrul Rozy Latuconsina
Keyword(s):  
Public Service ◽  
Secondary Data ◽  
Primary Data ◽  
Literature Study ◽  
District Office ◽  
Land Registration ◽  
Land Administration ◽  
Data Source ◽  
Secondary Data Sources ◽  
Article 5

Abstract PPAT is needed by the community to provide services in the field of land, especially in making a written evidence of authentic deed PPAT. An area that is not enough to have PPAT positions can be appointed a Head of Sub-district as PPAT Temporary according to Article 5 paragraph (3) letter a GR Number 37 of 1998. Central Maluku District still lack PPAT position and has not been appointed Camat as PPAT-Temporary. Problems in this research are: 1) how the implementation of GR Number 37 of 1998, especially about Camat as PPAT-Temporary in Central Maluku District?, 2) factors influencing the implementation of the rule?, so the purpose of this research is to know the implementation of Article 5 paragraph (3) letter a GR Number 37 of 1998 in Central Maluku District and to determine the factors that affect its implementation. The research method used is empirical juridical method with primary data source and secondary data. Primary data obtained from direct research with interview technique to resource person. Secondary data sources were obtained from literature study using primary and secondary legal materials. The data obtained were analyzed qualitatively. The result of the research shows that the implementation of Article 5 paragraph (3) letter a GR Number 37 of 1998 in Central Maluku Regency has not run well, seen from there are only 3 (three) PPAT and 1 (one) Camat as PPAT-Temporary by 18 subdistrict, this is influenced by several factors , among others are: 1) Interest of Head of Sub-district to become PPAT-Temporary because every there socialization activity from District Office of Camat usually assign its staff to follow the socialization; 3) The geographical condition of Central Maluku District is vulnerable to the control so that the Camat does not have time to submit a request for appointment as PPAT-Temporary. Suggestions that can be submitted is to achieve the purpose of land registration and public service tasks to the community then it is better the appointment of the Camat as well as PPAT-Temporary by building and improving the facilities and means of transportation so that people can reach the Office PPAT easily. Keywords: PPAT-Temporary, Public Service of Land Administration Abstrak PPAT sangat dibutuhkan oleh masyarakat untuk memberikan pelayanan di bidang pertanahan khususnya dalam pembuatan suatu alat bukti tertulis yaitu akta otentik PPAT. Suatu daerah yang belum cukup terdapat jabatan PPAT maka dapat diangkat seorang Camat sebagai PPAT Sementara sesuai Pasal 5 ayat (3) huruf a PP Nomor 37 Tahun 1998. Kabupaten Maluku Tengah masih kekurangan jabatan PPAT dan belum diangkat Camat sebagai PPAT-Sementara.  Permasalahan dalam penelitian ini yaitu : 1) bagaimana implementasi PP Nomor 37 Tahun 1998 khususnya mengenai Camat sebagai PPAT Sementara di Kabupaten Maluku Tengah, 2) faktor yang mempengaruhi implementasi aturan tersebut?, sehingga tujuan dari penelitian ini yaitu untuk mengetahui implementasi Pasal 5 ayat (3) huruf a PP 37 Tahun 1998 di Kabupaten Maluku Tengah dan untuk mengetahui faktor yang mempengaruhi implementasinya. Metode penelitian yang digunakan adalah metode yuridis empiris dengan sumber data primer dan data sekunder. Data primer diperoleh dari penelitian secara langsung dengan teknik wawancara kepada narasumber. Sumber data sekunder diperoleh dari studi kepustakaan dengan menggunakan bahan hukum primer dan sekunder. Data yang diperoleh dianalisa secara kualitatif. Hasil penelitian menunjukan bahwa implementasi Pasal 5 ayat (3) huruf a di Kabupaten Maluku Tengah belum berjalan dengan baik, terlihat dari hanya terdapat terdapat 3 (tiga) orang PPAT dan 1 (satu) orang Camat sebagai PPAT Sementara dari 18 Kecamatan, hal ini dipengaruhi oleh beberapa faktor, diantaranya adalah : 1) Minat Camat untuk menjadi PPAT Sementara karena setiap ada kegiatan sosialisasi dari Kantor Pertanahan Camat biasanya menugaskan stafnya untuk mengikuti sosialisasi tersebut; 2) Kondisi geografis Kabupaten Maluku Tengah yang rentan kendali sehingga Camat tidak sempat untuk menyerahkan permohonan pengangkatan sebagai PPAT-Sementara. Saran yang dapat disampaikan adalah untuk mencapai tujuan pendaftaran tanah dan tugas pelayanan publik kepada masyarakat maka sebaiknya pengangkatan Camat sekaligus sebagai PPAT-Sementara dengan membangun dan memperbaik fasilitas dan sarana transportasi agar masyarakat dapat menjangkau Kantor PPAT dengan mudah. Kata Kunci: PPAT-Sementara, Pelayanan Publik bidang pertanahan.

CAPAM Symposium on Networked Government: The public service as a learning organization: the Malaysian experience

2005 ◽  
Vol 71 (3) ◽  
pp. 463-474 ◽  
Author(s):  
Malek Shah Bin Mohd. Yusoff
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Service ◽  
Organizational Boundaries ◽  
Institute Of Public Administration ◽  
The Public ◽  
The People ◽  
Public Sector Organizations ◽  
Common Purpose ◽  
The Government

Current environmental demands require public sector organizations to respond effectively and efficiently to the needs of the people and the nation. Given the bureaucratic nature of public sector organizations, where change and responsiveness are difficult to achieve, this paper highlights some of the issues that need attention to transform public sector organizations into learning organizations. It also examines some of the initiatives taken by Malaysia in general and INTAN (the National Institute of Public Administration) in particular to help enhance learning in the public sector so that the various components of the government machinery can work together across organizational boundaries for a common purpose, responding effectively to challenges, as well as delivering integrated and customer-centric services.

scholarly journals Public Service Satisfaction on Hajj-Related Services in Indonesia: Demographic Analysis

Al-Muzara ah ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 99-107
Author(s):  
Reza Fathurrahman ◽  
Zaenal Abidin ◽  
Anisa Dwi Utami
Keyword(s):  
Public Service ◽  
Demographic Variables ◽  
Service Satisfaction ◽  
Primary Data ◽  
Access To Information ◽  
Government Responsibility ◽  
Public Officials ◽  
Related Services ◽  
The Public ◽  
Ease Of Access

Measurement of public service satisfaction with government services serves as a valuable reflecting point for public officials to improve the public service quality. Pilgrimage to Mecca and Medina in Saudi Arabia is considered as a national duty and government responsibility in countries with a significant number of Muslim citizens. This article analyzes primary data from the 2019 national public service satisfaction survey on hajj-related services within Indonesian territory collected by the Ministry of Religious Affairs to examine variation across demographic backgrounds. 1,491 respondents participated in the survey representing individual appraisals toward various services during departure and returning phases. The main focus of investigation are the six selected service dimensions, namely, 1) Individual capability, 2) Ease of access to information, 3) Service procedures, 4) Speed of service, 5) Facilities and infrastructure, and 6) Cost-related perception. The results of regression analysis support diverse roles of demographic variables in explaining variance in public service satisfaction feedback. The empirical findings suggest that people with a higher-level education are more likely to experience less satisfaction. Meanwhile, females are likely to perceive higher satisfaction with the provided services than the males.

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