scholarly journals PENGARUH PELAYANAN DAN LOYALITAS PEGAWAI TERHADAP KEPUASAN MASYARAKAT DALAM MENGURUS KARTU TANDA PENDUDUK DI KELURAHAN KELAPA GADING TIMUR DI JAKARTA UTARA

2021 ◽  
Vol 6 (1) ◽  
pp. 29-48
Author(s):  
Andi Marta Marta ◽  
Dodi Faedlulloh
Keyword(s):  
Primary Data ◽  
Test Results ◽  
Community Satisfaction ◽  
Employee Loyalty ◽  
The Public ◽  
Independent Variables ◽  
The People ◽  
Identity Card ◽  
Survey Research Methods ◽  
The Village

AbstracT, This study uses primary data through surveys, survey research methods can be analyzed in accordance with the wishes and needs of researchers, for example, to see the influence of the independent variables or to predict future behavior.The aim of this study was to determine the effect of service and loyalty of employees to the satisfaction of the public in obtaining an identity card in the Village East in Kelapa Gading, North Jakarta. People's satisfaction is a construct that stands alone and is affected by the service. Services can also affect employee loyalty directly, if the performance according to expectations, the people will be satisfied, if the performance to exceed expectations, then people will feel very satisfied (delighted). The approach used in this study is a quantitative analysis, using primary data obtained from the questionnaire. other than that of primary data obtained from the questionnaire that was distributed to the respondents. Then the data that has been processed is used to analyze the research hypothesis.T test results in partial positive and significant impact services to the satisfaction of the people in the care of the National Identity Card, as well as Employee Loyalty positive and significant impact on the care of the Public Satisfaction Pendududuk Identity Card. From the simultaneous analysis showed that Services and Employee Loyalty positive and significant impact to the satisfaction of the Society.Keywords: Care, Employee Loyalty, and Community Satisfaction. Abstrak,  Penelitian ini menggunakan data primer melalui survey, metode penelitian survey bisa dianalisa sesuai dengan keinginan dan kebutuhan peneliti, misalnya untuk melihat pengaruh independen variabel atau untuk meramalkan perilaku di masa datang Tujuan dari pada penelitian ini adalah untuk mengetahui pengaruh  pelayanan dan loyalitas pegawai terhadap kepuasan masyarakat dalam mengurus kartu tanda penduduk di Kelurahan Kelapa Gading  Timur di Jakarta Utara. Kepuasan masyarakat adalah merupakan konstruk yang berdiri sendiri dan dipengaruhi oleh pelayanan. Pelayanan juga dapat mempengaruhi loyalitas pegawai secara langsung, jika kinerja sesuai harapan maka masyarakat akan merasa puas, jika kinerja sampai melebihi harapan, maka masyarakat akan merasa sangat puas (delighted). Pendekatan yang digunakan dalam penelitian ini adalah analisis kuantitatif, dengan menggunakan data primer yang diperoleh dari hasil penyebaran kuisioner. selain itu dari data primer yang diperoleh dari kusioner yang telah disebarkan ke responden. Kemudian data yang telah diolah dipakai untuk menganalisis hipotesis penelitian. Hasil uji t secara parsial variabel Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan masyarakat dalam mengurus Kartu Tanda Penduduk, begitu pula Loyalitas Pegawai berpengaruh positif dan signifikan terhadap Kepuasan Masyarakat dalam mengurus Kartu Tanda Pendududuk. Dari analisis secara simultan  diperoleh bahwa Pelayanan dan Loyalitas Pegawai berpengaruh positif dan signifikan terhadap Kepuasan Masyarakat.Kata Kunci: Pelayanan, Loyalitas Pegawai, dan Kepuasan Masyarakat

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MASAYARAKAT DI KANTOR KECAMATAN KENJERAN SURABAYA

2016 ◽  
Vol 2 (01) ◽  
Author(s):  
Alfa Sakinata Marhadika
Keyword(s):  
Public Service ◽  
Policy Development ◽  
Analytical Techniques ◽  
Primary Data ◽  
Test Results ◽  
District Office ◽  
The Public ◽  
Physical Evidence ◽  
The People ◽  
Close Relationship

Public service is one of the important tasks that can not be ignored by the localgovernment. As an institution, the public service Kenjeran District of Surabaya ensure thesustainability of the State administration involving policy development and resourcemanagement services that come from and to the public interest or the public. The purposein this study to determine the effect of service quality to satisfaction of the people in theDistrict Office Kenjeran Surabaya. The data used in this study are primary data (from thequestionnaire) with samples taken 100 people. While the analytical techniques used is byusing multiple linear regression. The test results showed the influence of variablessimultaneously consists of physical evidence, reliability, responsiveness, assurance andempathy affect the satisfaction of the people in the District Office Kenjeran Surabaya.These results are supported by the acquisition of the correlation coefficient of 71.5% wasobtained, indicating that the correlation or relationship between these variables to thesatisfaction of the people have a close relationship. Partial test results show the variablequality of service consisting of variable physical evidence, reliability, responsiveness,assurance and empathy positive and significant impact on the satisfaction of the people inthe District Office Kenjeran Surabaya. Sedagnkan variables that have a dominant influenceon people's satisfaction at the District Office Kenjeran Surabaya is responsiveness byhaving the partial determination coefficient than other variables.Keywords: Physical Evidence, Reliability, Responsiveness, Assurance, Empathy andCommunity Satisfaction

scholarly journals The Cause Of Corruption Crime On Village Funds And Investigations Process In The Purworejo

2018 ◽  
Vol 1 (3) ◽  
pp. 635
Author(s):  
Bruyi Rohman Warsito ◽  
Ira Alia Maerani
Keyword(s):  
Secondary Data ◽  
Primary Data ◽  
The Public ◽  
Engineering Data ◽  
The People ◽  
Data Engineering ◽  
Long Time ◽  
The Village ◽  
Investigation Process

Corruption has caused damage in various aspects of community life, the nation and the state, so it must be eradicated in order to realize a just and prosperous society based on Pancasila and the Constitution of 1945. Since 2015-2017 in Purworejo have been many complaints from the public about Corruption allegations of village funds, so the authors are interested in writing causes of corruption and the village funds investigation in Purworejo, source used in the study of primary data and secondary data, engineering data collection was done by interview. The results of research into the causes of corruption lack / role of the community in the planning and supervision of village funds, the limited competence and ability of the village head and village, the three are not optimal role of village institutions. For the process of Police investigation in Purworejo create a unit specifically dealing with corruption. As for the constraints of investigation number of witnesses testified that most of the people close to the village head so much that did not cooperate and testify often convoluted, besides documents relating Village funds also difficult to establish the suspect must await the results of the calculation of damages State Auditors do that requires a long time so impressed Investigation tele on Village funds.Keywords: Crime of Corruption; Village Funds; Investigation Process.

scholarly journals Akuntabilitas Penatausahaan, Pelaporan Dan Pertanggungjawaban Dana Desa

2019 ◽  
Vol 1 (2) ◽  
pp. 523-542
Author(s):  
Sri Ayu Saputri ◽  
Nurzi Sebrina ◽  
Vita Fitria Sari
Keyword(s):  
Descriptive Analysis ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
The Public ◽  
Analysis Techniques ◽  
West Sumatra ◽  
Qualitative Descriptive ◽  
Village Government ◽  
The Village

This study aims to determine how Administration, Reporting and Accountability of Dana Nagari in Batang Anai District, Padang Pariaman Regency, West Sumatra Province. There are three (3) aspects in village funds, administration, reporting and accountability. To achieve these objectives, descriptive qualitative research methods are used. Data sources are primary data and secondary data. Data collection techniques are carried out by observation, interviews, and documentation using qualitative descriptive analysis techniques. The results of the study show: (1) Administration carried out by the treasurer in the form of receipts and expenditures which are recorded in the general cash book, bank book, income details book, and financing details book which is equipped with receipts. (2) Reporting that the delay in disbursing village funds was due to the late regulation of the Regulations of the Regent of Padang Pariaman which caused the disbursement of stage I and phase II village funds to be delayed too late. (3) Accountability Submission of accountability reports to the public through various media, such as websites and billboards. Submission through this media can make it easier for the public to obtain information about the performance of the village government.

scholarly journals Perubahan Sosial Terhadap Perkembangan Desa Rasau Jaya 3 Setelah Pembangunan Taman Bunga Rajati Flower Garden

2020 ◽  
Vol 11 (1) ◽  
pp. 30
Author(s):  
Istiqomah Istiqomah ◽  
Ragil Tri Novitasari
Keyword(s):  
Social Change ◽  
Research Method ◽  
Secondary Data ◽  
Development Planning ◽  
Qualitative Approach ◽  
Data Sources ◽  
Primary Data ◽  
The People ◽  
The Village ◽  
Economic Improvement

The purpose of this study is for learning. This study entitled Social Change Towards Development of Rasau Jaya Village 3 After the Development of the Rajati Flower Garden. With the problem of how social change in the village of Rasau Jaya 3, economic improvement after the construction of a flower garden, development planning or the addition of facilities. This research method is a descriptive qualitative approach. Data sources of this research are primary data and secondary data. The results showed that: after the construction of the flower garden in Rasau Jaya 3 village the development of social change there was increasing, the people there accepted the development of the flower garden, because with the development of the community's economy there could be increased, because the people there could sell at around the flower garden so that it can increase their economy again there, and there will be plans to add facilities in the flower garden so that it can attract visitors to keep coming to the flower garden of the flower garden rajati.

scholarly journals The Acceptance of Government Resource Planning System Using UTAUT 2

2021 ◽  
Vol 17 (1) ◽  
pp. 1-19
Author(s):  
Muhardi Saputra ◽  
Berlian Maulidya Izzati ◽  
Jannatul Rahmadiani
Keyword(s):  
Information System ◽  
Business Processes ◽  
Resource Planning ◽  
Planning System ◽  
Primary Data ◽  
West Java ◽  
The Public ◽  
Independent Variables ◽  
Independent Variable ◽  
The Relationship

Government Resource Planning (GRP) system is a solution for managing all the resources that exist in government, namely people, technology, and business processes in it. This study aims to analyses how the acceptance of the Service and Licensing Information System for the Public (SIMPATIK) in the Investment Board and Integrated Licensing (DPMPTSP) of West Java Province. This study uses UTAUT 2 model that consist of six independent variables and two dependant variables. The relationship between the independent variable and the dependent variable is moderated by age, gender, and experience variables. The data used are primary data obtained from distributing questionnaires online to 42 DPMPTSP employees that using SIMPATIK. The hypothesis was tested with the SmartPLS and SPSS applications. The results show from a total of 14 hypotheses there are 3 hypotheses that have a significant or acceptable effect, while 11 other hypotheses are not significant or cannot be accepted.

Legal Protection For Buyers In Trading Land Rights Exercised In Front of The Village Head (The Practice oof Buying and Selling Land Rights Is Not Done Before PPAT In Plana Village Somagede District Banyumas Regency).

Authentica ◽  
2020 ◽  
Vol 3 (1) ◽  
pp. 54-74
Author(s):  
Yulia Yulia Widiastuti
Keyword(s):  
Government Policy ◽  
Government Regulation ◽  
Legal Protection ◽  
Secondary Data ◽  
Land Rights ◽  
Primary Data ◽  
Legal Norms ◽  
The People ◽  
The Village ◽  
Local Government Policy

The sale and sale of land rights must be done in the presence of PPAT as proof that there has been a sale and purchase of a land right and then PPAT makes a Deed of Sale and Then followed by registration at the local Land Office following the location of the land. But the fact that until now there is still a sale of land rights done in the presence of the Village Head, as happened in Plana Village Somagede District Banyumas Regency. The point raised in this study is why are the people of Plana Village Somagede sub-district still there who trade land rights, not before the authorized officials, namely PPAT? and what is the legal protection for buyers of land rights that are not done in the presence of authorized officials, namely PPAT? This research uses sociological juridical approach methods, primary data, and secondary data obtained and then analyzed based on legal norms and theories namely legal protection and legal effectiveness. From the results of the research and concluded, then the Village Head must dare to refuse to buy and sell land rights in front of him and the local government policy must impose strict sanctions on the Village Head who violated it, the socialization of the Banyumas district land office must be carried out regularly so that the people trade rights on the land following the prevailing regulations and for the villagers of Plana who have been able to trade rights on the land in front of the Village Head to immediately transition the rights to the land following Article 37 paragraph (1) or paragraph (2) of Government Regulation No. 24/1997 on Land Registration.Keywords: Buy and Sell, Village Head, PPAT

scholarly journals ANALISIS DETERMINAN EFEKTIVITAS AUDITOR INTERNAL PADA INSPEKTORAT PROVINSI DAERAH ISTIMEWA YOGYAKARTA

2016 ◽  
Vol 13 (2) ◽  
pp. 191
Author(s):  
Dea Nurfika Sari ◽  
Haryanto Haryanto
Keyword(s):  
Statistical Tests ◽  
Internal Audit ◽  
Primary Data ◽  
Internal Auditor ◽  
The Public ◽  
Independent Variables ◽  
External Auditor ◽  
Audit Activity ◽  
Audit Effectiveness ◽  
Special Region

The aims of this study is to examine factors that affect (determinants) internal audit effectiveness in the public sector, Inspectorate office at Province Special Region of Yogyakarta. This study is a replication of the research that has been done by Alzeban and Gwilliam in Saudi Arabia. There are 4 (four) independent variables that affect internal audit effectiveness as dependent variable. There are competence of internal auditor, the relationship between internal and external auditor, auditee support to internal audit activity, and independence of internal auditor. The population in this research is 51 internal auditor working in Inspectorate office at Province Special Region of Yogyakarta. This study uses primary data in the form of questionnaire. All of questionnaire can be processed. The datawere collected were processed using PLS analysis with SmartPLS 3 program. Statistical tests showed that three of four independent variables, there are the competence of the internal auditor, the auditee support and the independence of the internal auditor affect the effectiveness of the internal audit. while relationship between the internal auditor with the external auditor does not affect the internal audit effectiveness Keywords: Internal auditor effectiveness, competence of internal auditor, relationship between internal and external auditor, auditee support to internal audit activity, independence of internal auditor.

COMPROMISE IN TRADITIONAL CEREMONIES: A CASE STUDY OF THE RAMBU SOLO’ CEREMONY IN TORAJA REGENCY

2019 ◽  
Vol 7 (6) ◽  
pp. 286-291 ◽  
Author(s):  
Hasbi ◽  
Mohamad Fauzi Sukimi ◽  
Muhammad Iqbal Latief ◽  
Yusriadi Yusriadi
Keyword(s):  
Social Status ◽  
Choice Theory ◽  
Storage Period ◽  
Secondary Data ◽  
Primary Data ◽  
The People ◽  
Economic Motives ◽  
The Village ◽  
Depth Interviews

Purpose of the study: The rambu solo’ ceremony is a traditional death ceremony of the Tana Toraja regency with roots in local beliefs. However, over time, the tradition has become associated with social status and economic motives. These changes have led to many issues. This article analyses the motivations that drive the compromises that families must accept when selecting a form of rambu solo’. Methodology: This was a case study conducted in the village of Lemo in the regency of Tana Toraja. Primary data collected through in-depth interviews and observation. Informants consisted of cultural figures, religious figures, and indigenous locals with experience performing rambu solo’ — secondary data taken from existing literature about Toraja Regency. Main Findings: Results showed that compromises taken for motives of social status were irrational but comprised the most common reasoning behind rambu solo’ ceremony selection. For those families motivated by social status, choice of rambu solo’ ceremony form performed for one of two reasons: preserving their social status ascribed to them from birth (attributed status) Applications of this study: The selection of non-rapasanrambu solo’ ceremonies based on economic motives were rationally-sound but relatively rare. Avoiding wastefulness in the performing of rambu solo’ is done through simplifying the procession through shortening the storage period of the remains of the deceased before the rambu solo’ reducing the number of days of the rambu solo’ ceremony. Novelty/Originality of this study: This shows that irrational decision-making, in the context of traditional ceremonies, cannot be considered irrational; even irrational decisions can be justified and explained based on individual interpretations of rationality based on local culture. Interestingly, social status was the most common motive form selection based on economic motives were rational but less popular among the people sound choice theory

scholarly journals BEHAVIOURAL ANALYSIS IN THE VILLAGE FUND SYSTEM USING THE UTAUT METHOD

2021 ◽  
Vol 6 (1) ◽  
pp. 68
Author(s):  
Khoirul Fuad ◽  
Nurrokhmahwati Nurrokhmahwati ◽  
Retno Tri Handayani
Keyword(s):  
Financial Management ◽  
Primary Data ◽  
Test Results ◽  
Performance Expectations ◽  
Behavioural Analysis ◽  
Use Of Technology ◽  
Convenience Sampling ◽  
Spss Software ◽  
Village Government ◽  
The Village

The information system aims to simplify, accelerate, and be responsible. The behavior in the use of technology is an essential part of achieving good village financial management using the Unified Theory of Acceptance and Use of Technology (UTAUT) approach. The population of this research is all village government offices in Tegal Regency. This research is a quantitative study with primary data and a convenience sampling method. This research sample is village apparatus that is directly related to the village fund system (SISKEUDES). Meanwhile, the data analysis of this study uses SPSS software. The test results show that performance expectations negatively affect business expectations, social influences, and conditions that facilitate a positive and significant impact.

scholarly journals Pengembangan Potensi Wisata Desa Buluhcina Kabupaten Kampar

2019 ◽  
Vol 3 (1) ◽  
pp. 11
Author(s):  
Neneng Salmiah
Keyword(s):  
Social Media ◽  
Community Service ◽  
Target Audience ◽  
Test Results ◽  
The People ◽  
Tourist Village ◽  
Tourism Potential ◽  
The Village ◽  
Insight Into

Program pengabdian kepada masyarakat ini bertujuan untuk meningkatkan wawasan masyarakat Desa Buluhcina tentang potensi wisata yang dapat dikembangkan serta peningkatan pengetahuan mempromosikan Desa Wisata Buluhcina melalui media sosial sehingga Desa tersebut menjadi maju dan mandiri serta kesejahteraan masyarakat meningkat. Permasalahan mitra adalah belum dikembangkannya potensi wisata yang dimiliki serta belum mempromosikan desa wisata secara optimal. Hal ini tentu saja berdampak pada rendahnya minat wisatawan berkunjung ke Desa Wisata Buluhcina. Khalayak sasaran adalah perangkat desa beserta masyarakat Desa Buluhcina. Solusi yang dilakukan adalah dengan memberikan penyuluhan dalam rangka peningkatan wawasan terkait pengembangan potensi wisata yang ada di Desa Buluhcina dan meningkatkan pengetahuan dalam mempromosikan wisata Desa Buluhcina melalui media sosial. Hasil yang dicapai adalah peningkatan wawasan peserta terhadap potensi wisata yang dapat dikembangkan di Desa Buluhcina dan peningkatan pengetahuan dalam mempromosikan wisata Desa Buluhcina melalui sosial media. Hal ini dapat dilihat dari antusiasme peserta pada saat pelaksanaan serta peningkatan hasil pre-test.[This program of community service aims to improve the insight of the community of Buluhcina Village about the potential of tourism that can be developed as well as increased knowledge of promoting the Village of Buluhcina through social media so that the village becomes advanced and independent and the welfare of society increases. Partner problems are not yet developed the tourism potential that is owned and has not promoted the tourist village optimally. This of course affects the low interest of tourists visiting the Tourism Village Buluhcina. The target audience is a village device along with the people of Buluhcina Village. The solution is to provide counseling in order to increase the insight related to the development of tourism potential in Buluhcina Village and increase the knowledge in promoting Buluhcina Village tourism through social media. The results achieved are increasing participants' insight into tourism potentials that can be developed in Buluhcina Village and increased knowledge in promoting the tourism of Buluhcina Village through social media. This can be seen from the enthusiasm of participants at the time of execution and improvement of pre-test results.]

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