scholarly journals Inovasi Dialogis: Menuju Transformasi Pelayanan Publik Yang Partisipatif (Kajian Sistem Pelayanan Malang Online)

2020 ◽  
Vol 4 (1) ◽  
pp. 115
Author(s):  
Krishno Hadi ◽  
Listiana Asworo ◽  
Iradhad Taqwa
Keyword(s):  
Public Service ◽  
Service System ◽  
Logical Consequence ◽  
Open Government ◽  
Bottom Up ◽  
The Public ◽  
Depth Interview ◽  
The Government ◽  
The Village

This article highlights the importance of a dialogic relationship between government and society in the effort to build more participatory service system innovations. The idea of dialogic innovation itself arises as a logical consequence of the open government system, which replaces outdated service practices. This new idea emphasizes accountability, transparency and participation from the community as the spirit of the public service system. Thus, public service innovation is produced by absorbing bottom-up innovation. This research uses a qualitative approach with a case study model. Data collected through observation, depth interviews and documentation. The results of this study indicate that the Malang Online Service System (SINGO) implemented in the village of Sawojajar, Malang is evidence of the success of dialogic innovation between the community and the government. The android application-based public service system was conceived and created by the Sawojajar community itself, supported by the local government. SINGO’s innovations have succeeded in becoming champions and pioneers for other villages. This shows that dialogical and participatory public services have succeeded in changing the old pathological bureaucratic paradigm into emancipation. Artikel ini menyoroti pentingnya relasi dialogis antara pemerintah dengan masyarakat dalam upaya membangun inovasi sistem layanan yang lebih partisipatif. Gagasan inovasi dialogis sendiri muncul sebagai konsekuensi logis dari sistem open government, yang menggantikan praktik pelayanan yang telah usang. Ide baru ini menitikberatkan pada akuntabilitas, transparansi serta partisipasi dari masyarakat sebagai ruh dari sistem pelayanan publik. Sehingga, inovasi pelayanan publik dihasilkan dengan cara menyerap aspirasi dari bawah (bottom-up innovation). Penelitian ini menggunakan pendekatan kualitatif dengan model studi kasus. Data dikumpulkan melalui observasi, depth interview dan dokumentasi. Hasil penelitian ini menunjukan bahwa Sistem Pelayanan Malang Online (SINGO) yang diterapkan di kelurahan Sawojajar, Malang merupakan bukti dari keberhasilan inovasi dialogis antara masyarakat dengan pemerintah. Sistem pelayanan publik berbasis aplikasi android digagas dan diciptakan oleh masyarakat Sawojajar sendiri, didukung oleh pemerintah setempat. Inovasi SINGO sendiri berhasil menjadi juara sekaligus pionir bagi kelurahan lainnya. Hal ini menunjukkan bahwa pelayanan publik yang dialogis dan partisipatif berhasil mengubah paradigma birokrasi lama yang patologis menjadi emansipatif.

scholarly journals PENGOSONGAN JABATAN WAKIL LURAH DI PROPINSI DAERAH KHUSUS IBUKOTA JAKARTA: Dilema Antara Efisiensi Birokrasi dan Layanan Publik

2016 ◽  
Vol 15 (2) ◽  
Author(s):  
Rahmatullah Rahmatullah
Keyword(s):  
Public Service ◽  
The Public ◽  
Urban Village ◽  
Personnel Staffing ◽  
Government Bureaucracy ◽  
Thousand Islands ◽  
Heavy Burden ◽  
The Republic ◽  
The Government ◽  
The Village

Specificity of autonomy Jakarta as the Capital of the Republic of Indonesia that is placed on the area provincial level, so that the government area consists of 5 (five) City and 1 (one) Thousand Islands District up units at the lower level, namely District and Village is a unit of government administrative and technical services. Urban Village as a government bureaucracy that deal directly with the public is the frontline in the public service. The existence of the village chief and deputy village chief was reinforced by law No. 147 of 2009 on the Organization and Work Procedure village, which strengthened the position of deputy village chief duties and functions as an auxiliary Lurah such a heavy burden of their duties to serve citizens of the capital densely populated. The reform of the bureaucracy over the birth of Jakarta Bylaw No. 12 of 2014 concerning the regional Organization still beg the question why the position of deputy village chief who is still listed in the rules of the "vacated" in all regions of Village Capital. Occurred in the dilemma between the demands of expectations as a public service town, but on the other hand the reform of the bureaucracy is still a "maintenance of structures" without "tightening" of personnel staffing.

scholarly journals Partnership Between Government And Private Vocational School In Public Services (Study At The Village Fishermen Filling Station Sumber Jaya Sub-District Of Kampung Melayu City Of Bengkulu)

2019 ◽  
pp. 248
Author(s):  
Novliza Eka Patrisia ◽  
Rekho Adriadi
Keyword(s):  
Private Sector ◽  
Public Service ◽  
Public Services ◽  
Positive Response ◽  
Public Response ◽  
The Public ◽  
Filling Station ◽  
The Government ◽  
The Village

Partnerships  between  Government  and  the  Private  Sector  in  Public Services. Quality of public services will result in a positive response from the public so it needs a specific strategy in its implementation, one of which is by using Public Private Partnership (PPP). This study aims to describe and analyze the partnership that exists between the government and the private sector, describe and analyze the public response to the quality of service as well as explain the enabling and inhibiting factors in the implementation of public service in Fuel Filling Station of Fishermen (SPBN) Kampung Bahari,  of Bengkulu city. The method used in this study used a qualitative approach. Quality of public services in SPBN Kampung Bahari get an appraisal "Good" of users but in terms of access and tangible gain diverse assessment due to locations that are not easily accessible by all users and the number of facilities SPBN that were in poor condition.

scholarly journals KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK DI KECAMATAN CISARUA KABUPATEN BOGOR

2017 ◽  
Vol 2 (1) ◽  
pp. 35
Author(s):  
Siti Rahayu Septiany ◽  
Beddy Iriawan Maksudi ◽  
Irma Purnamasari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Population Database ◽  
Five Dimensions ◽  
The Public ◽  
Civil Registration ◽  
Identity Card ◽  
The Government ◽  
The Village

Various community responses tend to suggest that different types of public services suffered a setback which is mainly marked by numerous irregularities in the public service. Systems and procedures are complicated, and human resources were slow in providing the service, expensive, closed, and discriminatory and cultured not serve, but served also an aspect of public service spotlight, especially in terms of population administration one of them in the service of making electronic ID card.The research objective is to know the quality of the electronic ID card service in District Cisarua, Bogor regency.The theory that used to analyze the quality of service is a theory proposed by Parasuraman in Harbani Pasolong (2013) which has five dimensions of service quality to be able to successfully include the dimensions of tangible, reliability, responsiveness, assurance, empathy. The five dimensions above should be implemented fully for one another have relevance.This research used descriptive quantitative method by using questionnaires as the main instrument to data collect.These results indicate that the quality of the electronic ID card service in District Cisarua, Bogor regency according to respondents of employees included in the criteria for the interpretation of Good, while according to the respondents community service quality Electronic Identity Card in District Cisarua, Bogor regency included in the criteria Pretty Good. It is explained that the completion of this electronic ID card service can’t be resolved quickly due to the completion of this electronic ID cards involve other agencies, namely the Department of Population and Civil Registration in Bogor district is not authorized for card printing and database processing. Suggestions from this study recommend that the government give them the authority to process the district population database that can handle an error in the electronic ID card identity. Then the district should continue to strive to conduct socialization to the village office of each region, with emphasis to the village to mobilize RW and RT convey any information which would have informed to the public; Keywords: Service Quality of electronic ID cards

scholarly journals The Existence Of The Village Secretary From Civil Servants In The Administration Of The Village Government (The Study in Sub-district of North Luwuk in Banggai District)

2017 ◽  
Author(s):  
vrijspraak ◽  
Hardianto Djanggih ◽  
Aan Aswari ◽  
Muh. Barid Nizarudin Wajdi
Keyword(s):  
Public Service ◽  
Labor Relation ◽  
Civil Servants ◽  
The Public ◽  
Work Program ◽  
Police Investigation ◽  
Village Government ◽  
National Police ◽  
The Village

The existence of village secretaries from civil servants is expected to make the village government management more effective, especially in the service to the community. However, as mentioned above, expectations in other perspectives need to be tested in the field. The village perspective as a community unit which is having an original autonomy based on its origin and custom, the presence of village secretaries from civil servant is certainly subjects to the norms of personnel in carrying out their duties and responsibilities. In the northern Banggai in Luwuk district, the village secretaries from civil servants are very helpful and have the ability to administer the public service administration and governance. But in the preparation of the annual work program and the village budgets, every year the village secretary is not optimal in carrying out their duties. The labor relation and the village secretary relationship with other tools in other villages in assisting the village head in order to strengthen the village autonomy and in order to improve the public services and in the development of village has proceeded well.BIBLIOGRAPHY Wirassih, Esmi (2005) Pranata Hukum Sebagai Telaah Sosiologis, Semarang: Suryandanu Utama. Somad, Kemas A. (2012) "Reformasi Birokrasi Desa Menuju Pemerintahan Desa Yang Demokratis, Jurnal Masalah-Masalah Hukum, 41 (4). Karlina, Nina (2014) "Pengangkatan Sekretaris Desa Menjadi PNS Dalam Mendukung Penyelenggaraan Pemerintahan Desa Di Kabupaten Cirebon" Jurnal Sosiohumanioar, 16 (2). Simamora, Jenpatar (2014) “Tafsir Negara Hukum dalam Perspektif UndangUndang Dasar Negara Republik Indonesia Tahun 1945”, Jurnal Dinamika Hukum, 14 (3)Djanggih, Hardianto dan Kamri Ahmad, (2017) Effectiveness of Indonesian National Police Function Police on Banggai Regency Police Investigation (Investigation Case Study Year 2008-2017, Jurnal Dinamika Hukum, 17 (2)Astuti, Dwi (2014) "Persepsi Masyarakat Terhadap Pelaksanaan UndangUndang Nomor 6 Tahun 2014 Tentang Desa Di Desa Bumiayu Pati" Jurnal Democratia, 2 (1) Hartini, Sri dan Abdul, A.N, (2008) "Pengisian Jabatan Sekretaris Desa Di Kabupaten Banyumas (Studi Tentang Kebijakan Pengisian Jabatan Sekretaris Desa", Jurnal Dinamika Hukum, 8 (1). Ridha, M. Farid dan Sujianto, (2013) "Kabijakan Pengangkatan Sekretaris Desa Menjadi PNS" Jurnal Demokrasi Dan Otonomi Daerah. 11 (1). Sources of Legislation Undang-Undang Dasar Negara Republik Indonesia Tahun 1945 Undang-Undang Republik Indonesia Nomor 32 Tahun 2004 Tentang Pemerintahan Daerah. Undang-undang Republik Indonesia Nomor 6 Tahun 2014 Tentang Desa Undang-Undang Republik Indonesia Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah Undang-Undang Republik Indonesia Nomor 9 Tahun 2015 Tentang Perubahan Kedua Atas Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah Peraturan Pemerintah Republik Indonesia Nomor 72 Tahun 2005 Tentang Desa.

scholarly journals Militia Participation in Counterinsurgency: The Impetus of Civilian Joint Task Participation in Combating Boko Haram in Nigeria

2019 ◽  
Vol 21 (3) ◽  
pp. 460-469
Author(s):  
Modu Lawan Gana
Keyword(s):  
Task Force ◽  
Government Officials ◽  
Boko Haram ◽  
The Public ◽  
The North ◽  
Joint Task ◽  
Depth Interview ◽  
Joint Task Force ◽  
The Government

Since 2013, the north of Nigeria has witnessed an increased involvement of the militia group ‘Civilian Joint Task Force’ (CJTF) in combating the Islamist insurgent group Boko Haram. The mobilization of the Civilian Joint Task Force brought a tremendous success to the counterinsurgency operation. Before the CJTF’s engagement, the antiterrorism efforts of the government were marred by negligent performance. In addition to helping decrease the attack frequencies and number of fatalities caused by the insurgent group, the militia succeeded in expelling Boko Haram fighters from the towns and villages they had previously occupied. However, the unprecedented participation of the Civilian Joint Task Force in the counterinsurgency campaign has raised certain suspicions of the public in regards to the CJTF’s ulterior motives. This paper, therefore, explores the motives that triggered people’s participation in the Civilian Joint Task Force with the aim to combat the Boko Haram insurgent group. The current paper is a qualitative research, designed as a case study. The empirical data were collected by means of an in-depth interview involving 13 respondents, among who were the members of the CJTF, community leaders and government officials in Yobe State, Nigeria. The findings show that people’s participation in the CJTF is voluntary, with the main motivation being the necessity to defend the community due to the state’s failure to provide adequate protection. The article points out an urgent need to demobilize and deradicalize the participants in order to prevent the CJTF from further jeopardizing local communities’ peace and stability.

scholarly journals Opportunities of the Intervention of the Central (Regional) Government in the Decisions and Operations of the Local Governments in Hungary

2021 ◽  
pp. 66-77
Author(s):  
Istva´n Hoffman ◽  
◽  
◽  
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Service System ◽  
Regional Government ◽  
The Public ◽  
The Government ◽  
Relationship Of ◽  
The Relationship ◽  
Service Provisions

The regulation on the relationship of the central and local governments in Hungary has transformed significantly in the last decade. However, the government have strong tools for the control of the local activities, these tools are just rarely applied by the supervising authorities. The main transformation of that relationship could be observed in the field of the public service provisions. The former municipally based public service system was transformed into a centrally organised and provided model, thus the role of the local governments in Hungary has decreased. The centralisation process have been strengthened by the reforms during the COVID-19 pandemic.

Regulation and Standardization as Factors of Increasing the Efficiency of the Public Service System in Ukraine

2021 ◽  
pp. 101-111
Author(s):  
Vadym Stolar
Keyword(s):  
Information And Communication Technologies ◽  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Service System ◽  
Document Management ◽  
The Public ◽  
Foreign Experience ◽  
Information And Communication ◽  
The Government

Based on the study of foreign experience in improving the system of public services, the author proposes mechanisms for improving the system of public services in Ukraine. It is argued that the experience of foreign countries in the application of such mechanisms as regulation, standardization, optimization, reengineering, can be effectively applied in Ukraine. It is revealed that an important condition for effective public administration is the regulation and standardization of its main processes and results. It is argued that these mechanisms will contribute to the efficiency of the public service system in Ukraine. In this regard, the author highlighted the main goals of optimization and automation of public services. The main goals are such as eliminating redundant administrative procedures and, accordingly, the structural units that conduct them, simplifying paperwork, reducing the time of public services, setting up information and communication support for all elements of the public service system. It is shown that in Ukraine it is important to organize information communication between central executive bodies and the government, as well as between central and local authorities through official websites, online, expanding the network of public access to information about laws, regulations, reports, news through the Internet search engine on relevant sites. It was emphasized that the mechanism of transactional presence, which provides for interactive interaction between citizens and the government, needs to be improved. The author argued that foreign experience in optimizing the activities of public authorities and local governments through the introduction of modern information and communication technologies provides an example of several effective areas: electronic document management, e-government, the “single window” system. These tools are prospects for further, deeper, and more relevant research on this topic. Keywords: service, public service, public service, municipal service, administrative service, social service, regulation, standardization, reengineering.

Analysis on the Effect of Carrying out Village Planning — Case Study of HangMin Village

2013 ◽  
Vol 838-841 ◽  
pp. 2977-2980
Author(s):  
Yang Fei Huang
Keyword(s):  
Public Service ◽  
Residential Area ◽  
Small Scale ◽  
Rural Planning ◽  
Rural Settlements ◽  
The Public ◽  
Implementation Effect ◽  
Industry Planning ◽  
The Village

Urban and Rural Planning Act" requests all of the village should compile planning. An unprecedented number of village planning have been formulated and come into practice in China. How is the implementation effect? This paper takes HangMin village of Xiaoshan district in Hangzhou as a case, firstly analyzes main problems of the village: Industry scattered is difficult to form scale effect; Distribution of rural settlements is scattered and small scale; The infrastructure of village is aging and not matching; The public service facilities are not perfect. Then the paper analyzes the village planning effect from the following aspects: economic development and industry planning, planning of residential area, infrastructure supporting, the distribution of public service facilities. And then put forward some considerations: Planning content indiscriminately imitated urban planning, and the results are not reasonable; Farmers' participation is not high, and the farmers' willingness is reflected inadequate.

scholarly journals CUSTOMER SATISFACTION FROM PUBLIC SERVICE OBLIGATION (PSO) ROUTES: THESSALONIKI AS A CASE STUDY

2017 ◽  
Vol 3 (2) ◽  
pp. 23-37 ◽  
Author(s):  
Andreas Papatheodorou ◽  
Foteini Koura
Keyword(s):  
Customer Satisfaction ◽  
Public Service ◽  
Marketing Research ◽  
Economic Recession ◽  
Primary Data ◽  
Marketing Plan ◽  
The Public ◽  
Key Stakeholders ◽  
The Government

Ten years after the implementation of the Public Service Obligations (PSO) scheme in Greece, the mechanism has not led to the desired results. Among others, the state has imposed PSOs onto a number of routes that are either of questionable social value or which could prove financially self-sustainable without the need for a PSO after appropriate consultation with key stakeholders. In this context, and given the dearth of resources during a period of severe economic recession, it is necessary for the government to reconsider the structure of the PSO programme and adjust it to the new reality in Greece. In fact, as a first step towards this direction, the present paper seeks to gather all necessary information using the tools of marketing research, to study customer satisfaction and fulfilment of passenger needs on the PSO routes from/to Thessaloniki, the second largest city in Greece. Based on the results of primary data research, the paper aims at contributing to the effective communication of the value of the PSO routes to the passengers and set the fundamentals for a subsequent undertaking of a full marketing plan on how to render such routes financially viable.

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