System of automated expert analytical assessment of quality of competitive products. Theoretical part
The paper offers an automated expert-analytical method for evaluating product quality. The theoretical basis of the method is considered. It is shown that when forming the defining quality parameters, it is necessary to first formulate the goals of functioning of competing products and their enlarged components, paying special attention to the issues of ensuring the reliability and safety of the systems in which the products are used. The expert method of quality assessment is used, based on the application of generalized experience and intuition of a group of expert specialists. The processing of the results of the questionnaire of experts included primarily a statistical analysis of the reliability and consistency of the estimates. Organizational measures have been developed to complete the task. In connection with the multivariance of this problem, the proposed method allows to increase the reliability and efficiency of obtaining assessments of the quality of competing products. The proposed methodology of expert-analytical assessment of quality indicators makes it possible to more in-depth analysis, in particular, on the basis of the data obtained, it is possible to trace by which indicators a particular product gained an advantage, or vice versa lost to competitors.The scope of this technique can be extended to any product in solving problems of assessing their quality and competitiveness.