scholarly journals Os serviços de referência em bibliotecas universitárias brasileiras

2019 ◽  
Author(s):  
Ana Roberta Mota ◽  
Maria Manuel Borges

The reference services have evolved and changed since the introduction of information and communication technologies in academia. Since its inception at the end of the XIX century great changes have taken place, especially when we refer to access to the enormous range of data and information available. The article approaches concepts of reference services and portrays reference services in Brazilian university libraries. Its purpose is to characterize Brazilian reference librarians and the medium in which reference services occur. The methodology used in this study integrates elements of qualitative and quantitative research. To collect data, the questionnaire was developed and made available to digital librarians in reference services of Brazilian university libraries. The results show a majority, female, between the ages of 35 and 40, post-graduated for a maximum of ten years, with a higher education in librarianship working in a university library, for a maximum of ten years and in reference services for a maximum of five years, linked to some central library or library system and that seek continuous training in courses, training and events in the area in which it operates, in short periods. The reference services occur in digital and face-to-face, the main information sources are the periodicals, theses and dissertations, made available and accessed through the portal informational resources of electronic journals and databases, mainly in the health and biological areas. The communication process for the reference transaction occurs predominantly with the use e-mail and landline telephones, social networks are used by most libraries, with Facebook and Twitter being the most used, mainly in the dissemination of products and services. The communication is carried out by librarians, prevailing in the Portuguese language.

2017 ◽  
Vol 19 (01) ◽  
pp. 88-95 ◽  
Author(s):  
Taghreed M. Farahat ◽  
Nagwa N. Hegazy ◽  
Maha Mowafy

BackgroundThe health sector has always relied on technologies. According to World Health Organization, they form the backbone of the services to prevent, diagnose, and treat illness and disease. It is increasingly viewed as the most promising tool for improving the overall quality, safety and efficiency of the health delivery system.Aim of the studyThis was to assess the current situation of information and communication technologies (ICTs) in primary healthcare in the terms of describing and classifying the existing work, identify gaps and exploring the personal experiences and the challenges of ICTs application in the primary healthcare.Subjects and methodsA mixed research method in the form of sequential explanatory design was applied. In the quantitative phase a cross-sectional study was conducted among 172 family physicians using a predesigned questionnaire. Followed by qualitative data collection among 35 participants through focused group discussions.ResultsNearly half of the physicians have ICTs in their work and they were trained on it. None of them developed a community-based research using ICTs technology. Training on ICTs showed a statistically significant difference regarding the availability and the type of ICTs present in the workplace (P<0.05). Focused group discussion revealed that the majority of the participants believe that there is poor commitment of policymaker toward ICTs utilization in the primary care. Nearly 97% thinks that there is insufficient budget allocated for ICTs utilization in the workplace. Almost 88% of the participants demanded more incentives for ICTs users than non-user at the workplace.ConclusionsICTs resources are underutilized by health information professionals. Lack of funds, risk of instability of the electric supply and lack of incentives for ICTs users were the most common barriers to ICTs implementation thus a steady steps toward budget allocation and continuous training is needed.


2020 ◽  
Author(s):  
◽  
Analía Roxana Dávila

It is proposed to analyze the scope and limitations that Information and Communication Technologies (ICTs) offer as collaboration mediators; and enhancers of innovative experiences in non-formal education spaces. To this end, it is proposed to implement a methodology mediated by ICTs to promote and achieve greater use of the guided visits to the interactive science and technology centers. The work contemplates, firstly, carrying out a bibliographic inquiry and background review of interactive science and technology centers in different Ibero-American countries and secondly, it is proposed to design a methodology to enhance collaboration mediated by technologies in the framework of visits to centers interactives and then apply this methodology to a particular case study to measure its impact. The experience will take place at the Open Science and Technology Interactive Center (CICyT) of the National University of Lanús and proposes, through a specific intervention, comparatively analyzing 3 types of guided visits: a) traditional in-person visit format, b) visit face-to-face with instance of collaboration activities without the use of technology, c) interaction mediated by ICTs prior to the visit, face-to-face visit with use of ICTs, and instance of interaction mediated by ICTs after the visit, which will then be contrasted with the antecedents and theoretical studies found in the bibliography.


PLoS ONE ◽  
2020 ◽  
Vol 15 (11) ◽  
pp. e0242457
Author(s):  
Tony H. Grubesic ◽  
Kelly M. Durbin

The availability of breastfeeding support resources, including those provided by Baby-Friendly Hospitals, International Board Certified Lactation Consultants, breastfeeding counselors and educators, and volunteer-based mother-to-mother support organizations, such as La Leche League, are critically important for influencing breastfeeding initiation and continuation for the mother-child dyad. In addition, the emergence of community support options via information and communication technologies such as Skype and Facetime, social media (e.g., Facebook), and telelactation providers are providing mothers with a new range of support options that can help bridge geographic barriers to traditional community support. However, telelactation services that use information and communication technologies to connect breastfeeding mothers to remotely located breastfeeding experts require reliable, affordable, high-quality broadband connections to facilitate interaction between mothers and their support resources. The purpose of this paper is to explore the complex spatial landscape of virtual and face-to-face breastfeeding support options for mothers in the state of Ohio (U.S.), identifying barriers to support. Using a range of spatial and network analytics, the results suggest that a divide is emerging. While urban areas in Ohio benefit from both a density of face-to-face breastfeeding support resources and robust broadband options for engaging in telelactation, many rural areas of the state are lacking access to both. Policy implications and several potential strategies for mitigating these inequities are discussed.


Author(s):  
Hilda Moraa ◽  
Anne Salim ◽  
Albert Otieno

iHub Research conducted a study on 896 citizens to establish whether citizens raise alarm when faced with problems related to water. The study aimed to ascertain the communication channels they use to forward complaints to relevant authorities and the level of satisfaction obtained by the citizens after their complaints have been received. The study found that 68% of the respondents had faced challenges while trying to access their main source of water and were not able to complain to anyone about the problems affecting them due to inexistence of appropriate communication channels. A lack of understanding with regards to whom or where to complain was cited as one of the major reasons as to why most respondents do not complain about the water service levels. Majority of the citizens interviewed use face-to-face communication to raise their water grievances. Levels of satisfaction were found to vary when it comes to rating the action taken on water complaints raised. This study opines that with the emergence of Information and Communication Technologies (ICTs) this scenario is poised to change. The study participants revealed that they are motivated to utilise ICTs to air their complaints with regards to their levels of service satisfaction. Emerging ICT applications, especially those accessible on mobile devices, provide a lot of promise for enhancing water service delivery in Kenya because feedback on water/service quality can be received ubiquitously.


2010 ◽  
pp. 1921-1942
Author(s):  
Catarina I. Reis ◽  
Carla S. Freire ◽  
Josep M. Monguet

Nowadays, information and communication technologies (ICT) are being used in the mental health field to improve the quality of the services provided. Several studies refer both advantages and disadvantages for these practices. E-therapy appears as a new way to help people in their life and existing relationships, and there is proven evidence that online therapy helps, for instance, to reduce depression symptoms. It is also seen as a complement of the technological and traditional techniques, to improve the effectiveness and efficiency of the therapeutic process. As a matter of fact, some people tend to be more comfortable with the computer than in face-to-face therapy. Besides patients and physicians, other direct players could be found in this domain, namely, families and caregivers. All players will be directly affected by the use of existing services and thus, a correct assessment of the effectiveness of e-therapy solutions and studies is required. eSchi is a multimedia portal that enables an e-therapy setting for schizophrenia patients. Currently under development, the system is described and future trends in the area are depicted.


Author(s):  
Catarina I. Reis ◽  
Carla S. Freire ◽  
Josep M. Monguet

Nowadays, information and communication technologies (ICT) are being used in the mental health field to improve the quality of the services provided. Several studies refer both advantages and disadvantages for these practices. E-therapy appears as a new way to help people in their life and existing relationships, and there is proven evidence that online therapy helps, for instance, to reduce depression symptoms. It is also seen as a complement of the technological and traditional techniques, to improve the effectiveness and efficiency of the therapeutic process. As a matter of fact, some people tend to be more comfortable with the computer than in face-to-face therapy. Besides patients and physicians, other direct players could be found in this domain, namely, families and caregivers. All players will be directly affected by the use of existing services and thus, a correct assessment of the effectiveness of e-therapy solutions and studies is required. eSchi is a multimedia portal that enables an e-therapy setting for schizophrenia patients. Currently under development, the system is described and future trends in the area are depicted.


Author(s):  
Kursat Cagiltay ◽  
Barbara A. Bichelmeyer ◽  
Michael A. Evans ◽  
Trena M. Paulus ◽  
Jae Soon An

Due to the increasingly widespread use of various information and communication technologies (ICT), individuals from different countries and cultures are able to learn and work collaboratively in virtual environments (Mowshowitz, 1997). Electronic communication tools, such as chat, e-mail, and the World Wide Web, now make it possible for students and employees to communicate and problem solve with colleagues irrespective of geographical location (Scott, 2000). One of the major downsides of this form of collaboration, though, is that members of a virtual team do not have the advantage of face-to-face interaction and communication. Instead they must rely solely upon an assortment of computer-supported cooperative-learning and class-work tools and strategies—some planned, some ad hoc—to coordinate resources (Bichelmeyer, Cagiltay, Evans, Paulus, & An, 2004). Unfortunately, little research has been conducted to systematically investigate the dialectic between culture and computermediated communication (CMC). There is currently an insufficient understanding of how individual learning and work, cultural features, and CMC mutually influence one another in a purposeful, virtual setting.


2020 ◽  
Vol 12 (4) ◽  
pp. 1312 ◽  
Author(s):  
Francisco D. Guillén-Gámez ◽  
María J. Mayorga-Fernández

The aim of this research is to analyse the attitudes towards information and communication technologies (ICT) of higher education teachers from an affective, cognitive and behavioural model for teaching and research. It also aimed to explore different factors that can predict such attitudes. A non-experimental study was proposed using a survey technique and descriptive and inferential analyses were carried out using a multiple linear regression model (MLR). In total, the sample was formed by 867 university professors from Spain belonging to different areas of knowledge. The results show that these teachers have a medium total attitudinal level, so the lowest attitudes have been represented by the behavioural ones, followed by the affective ones. Regarding the predictor variables, variables that can predict such attitudes were found to be age, participation in projects, gender and teaching in face-to-face and/or online universities (ordered from highest to lowest priority).


Comunicar ◽  
2009 ◽  
Vol 17 (33) ◽  
pp. 35-43 ◽  
Author(s):  
Lizy Navarro-Zamora

On-line journalism completes 15 years of existence in 2009. The characteristics of journalism have evolved with information technology. Interaction and hypertextuality are two elements that configure the essence of the relationship between journalism and new information and communication technologies. This research analyzes the profile and elements of on-line journalism, as well as the transmitter and receiver in this communication process. The research corpus is 10 international media and the following Mexican media: 100 newspapers, 30 television stations and 30 radio stations, all with more than 10 years’ on-line experience. Also, two hundred e-mails were sent out to journalists, leader writers and webmasters. En el 2009 se cumplen 15 años del inicio del periodismo en Internet. Las características del periodismo han evolucionado con la convergencia digital. La interactividad e hipertextualidad son dos elementos que configuran la esencia de la relación entre periodismo y tecnologías de la información y comunicación. En esta investigación se realizó el análisis del perfil y elementos del periodismo digital, así como el emisor y receptor de este proceso comunicativo. El corpus de la investigación fueron diez medios internacionales y los siguientes medios nacionales: 100 periódicos, 30 cadenas de televisión y 30 emisoras de radio que desde hace más de 10 años están en Internet. También se realizó el envío de 2.000 correos electrónicos a un corpus de otros tantos periodistas: reporteros, editorialistas y webmaster.


1998 ◽  
Vol 9 (1) ◽  
pp. 45-50
Author(s):  
Michael Macdonald-Ross

University libraries are facing the farce of NICT (New Information and Communication Technologies). Libraries are ancient indeed - they date from the third century BC. Their staff are, as a rule, not well equipped to judge the impact of technological change (who is?). Instead of being too conservative, they are often naïvely accepting of technological overclaims. As a result, librarians plan to reduce access to print in favour of text on screen. Here I counter-attack, arguing that the day of the printed book is far from over.


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