Analisis Kualitas Pelayanan dalam Pencatatan AK 1 dalam Memberikan Kepuasan kepada Masyarakat pada Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil

As well as Factors that influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. With the aim of this research is to find out the quality of service for recording I AK seen from Tangible (tangible) indicators, reliability (reliability), responsiviness (Assurance), Assurance (guarantee), and Emphaty (Empathy) in giving satisfaction to job seekers at the Transmigration and Manpower Agency Aceh Singkil Regency Work and Factors that Influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. This research method uses descriptive qualitative research, to obtain an overview as the formulation of the existing problem and reveal the problem as it is in accordance with the existing reality through analysis of descriptive data from the results of interviews. The results of the study found several indicators of service quality that have not been well met, this was from the results of interviews and research observations at the research site. The reason is the lack of budget allocation and Allocation of Facilities and Infrastructure Supporting services from the Transmigration and Manpower Service to the Manpower sector which is responsible for the AK I. Recording service. Recommendations on the results of research are expected by the Transmigration and Manpower Service to establish AK I Registration Services Unit which has its own facilities and infrastructure. and fulfill human resources who are skilled in the field of services.

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KEPUASAN BERDASARKAN PERSEPSI DAN HARAPAN WALI MURID TK X DI KABUPATEN LUMAJANG

Jurnal Ilmu Manajemen Advantage ◽

10.30741/adv.v2i1.281 ◽

2018 ◽

Vol 2 (1) ◽

pp. 192-205

Author(s):

Noer Aisyah Barlian

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Human Resources ◽

Research Method ◽

Human Resources Management ◽

Kindergarten Students ◽

Resources Management ◽

Perceptions And Expectations ◽

The Guardian

This study aims to determine the perceptions and expectations of guardians of kindergarten X on the satisfaction of guardians of TK X students in Lumajang District. This research is expected to give description about perception and expectation of X kindergarten students and their satisfaction toward TK X in Lumajang Regency. This research prioritizes the variables of perception, expectation and satisfaction of guardian of pupil in TK X of Lumajang Regency. This research takes samples of all X TK students in Lumajang District. The research method is descriptive by using questionnaires distributed to QK X pupil in Lumajang District. The result of this research is the satisfaction of the student guardian in TK X of Lumajang Regency to the highest service quality in tangible dimension, and the expectation and the perception of the guardian of the students on the quality of service is very satisfied. Furthermore, this research is expected to contribute in the development of the study of management science, especially human resources management, so it can be a reference and development for further research.

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Upaya Peningkatan Profesionalisme Karyawan Untuk Meningkatkan Kualitas Pelayanan Karyawan Abadi Hotel Jogja

Khasanah Ilmu - Jurnal Pariwisata Dan Budaya ◽

10.31294/khi.v9i1.3642 ◽

2018 ◽

Vol 9 (1) ◽

Author(s):

Heni Widyaningsih

Keyword(s):

Qualitative Research ◽

Quality Of Service ◽

Service Quality ◽

Research Method ◽

Action Plan ◽

Global Competition ◽

Hotel Management ◽

Standard Operating ◽

Improve Service Quality

Abstract: In the midst of today's global competition it is important for every hotel employee to improve service in order to compete with other hotels. What the hotel management needs to do now is improve its quality through improving employee professionalism to make guests feel satisfied and loyal. Profession which is currently encouraged by Kemenpar in cooperation with Lembaga Sertifikasi Usaha (LSP) to conduct competency test, one of them is hotel. The formulation of the problem that can be drawn from this research is how to improve the professionalism of employees to improve service quality at Abadi Hotel Jogja. The purpose of this study is to find out how the efforts to increase the professionalism of employees to improve service quality at Abadi Hotel Jogja. The research method used in this research is descriptive qualitative research method. Efforts to increase the professionalism of employees in Abadi Hotel Jogja is by providing scholarships for education, training, application of Standard Operating Procedures (SOP) and action plan, and certification of competence for employees. Keywords: Employee Professionalism, Quality of Service, Hotel Abstrak: Di tengah kompetisi global saat ini penting bagi setiap karyawan hotel untuk meningkatkan pelayanan agar dapat bersaing dengan hotel lainnya. Apa yang perlu dilakukan oleh manajemen hotel saat ini adalah meningkatkan kualitasnya melalui upaya meningkatkan profesionalisme karyawan agar tamu merasa puas dan loyal. Profesi yang saat ini digenjot oleh Kemenpar bekerjasama dengan Lembaga Sertifikasi Profesi (LSP) untuk melakukan uji kompetensi, salah satunya adalah hotel. Rumusan masalah yang dapat ditarik dari penelitian ini adalah bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Tujuan peneltian ini adalah untuk mengetahui bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif kualitatif. Upaya peningkatan profesionalisme Karyawan di Abadi Hotel Jogja adalah dengan pemberian beasiswa pendidikan, mengadakan pelatihan, penerapan Standar Operasional Prosedur (SOP) dan action plan, serta sertifikasi kompetensi bagi karyawan. Kata Kunci: Profesionalisme Karyawan, Kualitas Pelayanan, Hotel

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Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan

Strukturasi: Jurnal Ilmiah Magister Administrasi Publik ◽

10.31289/strukturasi.v2i1.45 ◽

2020 ◽

Vol 2 (1) ◽

pp. 79-88

Author(s):

Adelia Rahmi Harahap ◽

Nina Siti Salmaniah Siregar ◽

Abdul Kadir

Keyword(s):

Qualitative Research ◽

Quality Of Service ◽

Data Collection ◽

Service Quality ◽

Research Method ◽

Administrative Reform ◽

Information Board ◽

Bureaucratic Reform ◽

The City

This research was conducted in the field of UKM Empowerment of the Medan City Cooperative UKM Office, with the aim to determine the perceptions of Micro Business Actors on the quality of service in the field of UKM Empowerment of the Medan City Cooperative Office, to find out the factors that influence the quality of public services in the Field of UKM Empowerment of the Cooperative Office Medan City UKM. The research method used is a descriptive qualitative research method, with data collection techniques of observation, interviews and documentation. From the results of research by interviewing a number of SMEs, it is known that the perception of Micro Business Actors about the services of the Field of UKM Empowerment of the City of Medan SME Cooperative Office as a whole is satisfying. The theory used is a theory according to Zeithhaml, Pasuraman and Berry about the dimensions of service quality. The factors that affect service quality using indicators include: requirements, service time, costs / tariffs, implementing competencies and implementing behavior contained in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 and adjusted based on the theories of Zeithhaml, Pasuraman and Berry. Regarding facilities and infrastructure, the Medan City Cooperative Office has not yet created an information board that contains information on technical or administrative requirements, so Business Actors can find out.

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

Restorica Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi ◽

10.33084/restorica.v2i2.736 ◽

2016 ◽

Vol 2 (2) ◽

pp. 1-5

Author(s):

Masrukin Masrukin ◽

Hermanto Hermanto

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Error Rate ◽

Research Method ◽

Statistical Test ◽

Quality Factors ◽

Public Companies ◽

Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN

Jurnal Ilmiah Ekonomi Bisnis ◽

10.35972/jieb.v5i1.265 ◽

2019 ◽

Vol 5 (1) ◽

Author(s):

Dini Puspita

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Customer Satisfaction ◽

Service Quality ◽

Significant Influence ◽

Research Method ◽

Influential Factor ◽

Sampling Techniques ◽

Cross Sectional

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan

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The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽

10.26858/jo.v7i1.19819 ◽

2021 ◽

Vol 7 (1) ◽

pp. 21

Author(s):

Herlina Sakawati ◽

Nina Agustina ◽

Sulmiah Sulmiah

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Service Quality ◽

Significant Influence ◽

Research Method ◽

Descriptive Analysis ◽

Sampling Technique ◽

Survey Method ◽

Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

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EFFECT OF ACCOUNTABILITY, SERVICE QUALITY, TRUST MUZZAKKI TOWARDS MUZZAKI LOYALTY

JMM17: Jurnal Ilmu Ekonomi dan Manajemen ◽

10.30996/jmm17.v7i2.4556 ◽

2020 ◽

Vol 7 (2) ◽

pp. 6-12

Author(s):

Jumriani Jumriani

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Linear Regression ◽

Service Quality ◽

Multiple Linear Regression ◽

Research Method ◽

Quantitative Approach ◽

Unit Of Analysis ◽

Simultaneous Influence

Influence of accountability, quality of service, belief Muzakki on loyalty Muzzak. This research aims to discuss the influence of accountability, quality of service, trust Muzakki against Muzzaki loyalty to the institution Muzakki Management Institute Infaq (LMI) Surabaya. The research method is using a quantitative approach. The Unit of analysis in research is to use respondents Muzzaki for 100 Muzzaki in the area of Surabaya, with the research instrument using the questionnaire in the area of Surabaya, and the method of data analysis using multiple linear regression. The results showed that the simultaneous influence was positive and significant and partiality that accounting was influential towards Muzzaki loyalty, the quality of service was influential on Muzzaki loyalty, and Muzzaki's belief had an effect on Muzzaki loyalty.

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Analisis Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Unit Pel ayanan Pendapatan Daerah Pontianak Wilayah I

JURNAL MANAJEMEN MOTIVASI ◽

10.29406/jmm.v11i1.61 ◽

2016 ◽

Vol 11 (1) ◽

pp. 556

Author(s):

Riyanti Herawati

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Service Quality ◽

Motor Vehicle ◽

Sampling Technique ◽

Analysis Tool ◽

Descriptive Data ◽

Region I ◽

Service Vehicles

The aim of this study was to determine the quality of taxpayer service vehicles on Revenue Services Unit Lagos Region I. The method used in this research is descriptive. Data collection techniques are observation, interviews and questionnaires. The sample of 100 persons of the population in the form of compulsory motor vehicle tax. Sampling technique is purposive. Analysis tool used is Service Quality (SERVQUAL). The analysis showed that the quality of service is not satisfactory for the respondent. It can be seen through a comparison of the scores obtained by the perception of -0.508, while the expectation of which amounted to -0.55.

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Upaya Meningkatkan Kualitas Sumber Daya Manusia melalui Strategi Persaingan Usaha Ekonomi Kreatif Menuju New Normal (Studi Kasus Pegadaian Cabang Pelayanan Syariah (CPS) Bangkalan)

Jurnal Kajian Ilmu Manajemen (JKIM) ◽

10.21107/jkim.v1i1.10598 ◽

2021 ◽

Vol 1 (1) ◽

Author(s):

Ismawati Ismawati ◽

Mochammad Isa Anshori

Keyword(s):

Qualitative Research ◽

Human Resources ◽

Research Method ◽

Quality Of Services ◽

New Normal ◽

Great Demand ◽

Economic Strategies ◽

And Performance ◽

The Many

The objectives of this study include knowing how to develop the quality of human resources, the extent to which the competitive strategy in improving the quality of services will be applied towards the new normal, how to improve the quality of human resources and performance competition strategies in the new normal era. The method used in this research is descriptive qualitative research method. The results showed that CPS Bangkalan Pegadaian to improve or develop the quality of human resources through increasing creative economic strategies by means of improving several products and CPS Bangkalan Pegadaian systems, including the Digital Sharia Pawnshop Application (PSD), Amanah Financing, Gold Savings and Arrum. The product and system of the CPS Bangkalan Pegadaian that is in great demand by customers is gold savings. This product is in great demand because it is easy to access, the process is fast, and there are fewer requirements to fulfill. The obstacles faced are the lack of socialization to customers, the many requirements.

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ANALISIS PENGARUH CITRA MEREK DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PENGGUNA JASA PENGIRIMAN (Study Kasus Pada Pengguna Jasa JNE Express Across Nations Cabang Nganjuk)

CAPITAL JURNAL EKONOMI DAN MANAJEMEN ◽

10.25273/capital.v1i1.2133 ◽

2018 ◽

Vol 1 (1) ◽

pp. 1

Author(s):

Altofu Rohman ◽

Aglis Andhita Hatmawan

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Research Method ◽

Quantitative Research ◽

Brand Image ◽

Research Result ◽

Sampling Technique ◽

Significance Level ◽

Independent Variables

This study aims to determine the effect of brand image and service quality on the decision to use the services of PT JNE in Nganjuk city. The research method used is quantitative research method with descriptive research type. The decision to use services (Y) is a dependent variable, while brand image (X1) and service quality (X2) are independent variables. Sampling technique using Accidental sampling technique is the form of sampling based on coincidence where, anyone who happens to meet with the researcher and considered suitable to be the source of data that will be the sample of this study. From the research result, it can be seen that multiple linear regression equation coefficient value of brand image 2,833 and value of service quality coefficient 5,316 and variable of brand image strategy (X1) have significant influence to decision using JNE (Y) service equal to 56,55% and service quality variable (X2) Significant effect on the decision to use JNE (Y) service equal to 67,77%, meaning that brand image and service quality equally influence to decision using JNE services. In the t test it can be said that if the brand image is increased 1% or one unit, it can improve the decision using JNE services of 53.9%, while if the quality of service increased 1% or one unit, it can increase the decision using services of 47 %. In the F test, the value of F arithmetic is 2.833. Because F arithmetic> F table (2.833> 0.677), it can be concluded that the model used is correct. When viewed from probability, where the probability (0,000) <significance level (0.05), then the equation model Y = a + b1X1 + b2X2 used is acceptable. This shows the effect of independent variables (brand image and service quality) simultaneously significant to delivery decisions, whereby the higher the influence of brand image on the decision to use services and the higher the quality of service, the decision to use services will increase and increase. The brand image is offered in accordance with the quality of services offered so that the decision to use is increasing. Keywords: brand image and service quality, decision using JNE services.

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