scholarly journals Analisis Kualitas Pelayanan Di Kantor Kelurahan Pasar Baru Kecamatan Sei Tualang Raso Kota Tanjungbalai

2020 ◽  
Vol 2 (2) ◽  
pp. 107-115
Author(s):  
Dahlia Dahlia ◽  
Dumasari Harahap ◽  
Yurial Arief Lubis
Keyword(s):  
Quality Of Service ◽  
Local Community ◽  
Building Construction ◽  
Service Users ◽  
Good Communication ◽  
The Government ◽  
Construction Permit ◽  
Service Standards

The results showed that in general the services of the Pasar Baru Village officials did not meet the expectations of the community, where the community still felt weaknesses which had an impact on the interests of the community itself. But overall the quality of service in the Pasar Baru Village Office related to a Building Construction Permit (IMB) can be said to be quite good. In terms of appearance and facilities in serving the community (Tangibles), and assurance or trust can be seen from the safety and comfort of the community in providing services, and empathy for the apparatus who have tried to establish good communication and relationships with the local community. But of course Pasar Baru Village also has obstacles in service at Pasar Baru Village Offices, including: Lack of employees in the field of service and mastery of technology, facilities and infrastructure that are inadequate during service and do not yet have Service Standards, especially correspondence. Therefore, in implementing and improving the quality of service for correspondence, the IMB should be made a change that involves all aspects, in this case the government apparatus in the Kelurahan office plays a role in establishing relations between service users and Kelurahan employees.

scholarly journals ANALISIS KUALITAS PELAYANAN UJI KIR TERHADAP KEPUASAN MASYARAKAT PENGGUNA JASA KIR DI DINAS PERHUBUNGAN KOTA KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Agung Santoso
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
State Government ◽  
Quantitative Research ◽  
Public Services ◽  
Service Users ◽  
Department Of Transportation ◽  
Mobile Vehicle ◽  
The Government

Public services organized by public organizations are one manifestation of functions of the state government apparatus as civil servants. Public services are intended to prosper the community. The condition of people who experience dynamic development, the better level of community life, resulting in people becoming more aware of what their rights and obligations are as citizens in living in the community, proposing their demands, desires, and aspirations to the government. The purpose of this study are as follows: 1) To determine the service quality of KIR test at the Department of Transportation (Dishub) of Kediri City? 2) To find out the satisfaction of KIR service users in the Department of Transportation (Dishub) of Kediri City?, 3) To analyze the influence Kir test service quality to the satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub)? This study uses quantitative research designs. This study consists of two variables, namely the independent variable of this study is the quality of service while the dependent variable of the study is the satisfaction of the users of mobile vehicle testing services, data collection by distributing questionnaires to respondents. Based on the results of the research. The following conclusions can be drawn: 1) Based on the results of the investigation it has been proven that the quality of service of the KIR test at the Kediri City Transportation Agency (Dishub) is good, service employees, facilities and tools the support used in the test is complete and modern. 2) Based on the results of the analysis it has been proven that the level of satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub) is quite high. 3) There is a significant effect of service quality variables on community satisfaction of test service users in the city of Kediri, service quality variables have an impact of 78.6% on the achievement of the service user community.

Penerapan Proses Keperawatan di Rumah Sakit dalam Meningkatkan Mutu Keperawatan

2020 ◽  
Author(s):  
Kristin Natal Riang Gea
Keyword(s):  
Quality Of Service ◽  
Nursing Care ◽  
Appropriate Technology ◽  
Nursing Process ◽  
General Management ◽  
Management Concepts ◽  
Optimal Health ◽  
Service Standards ◽  
Management Of Care

AbstrakManajemen asuhan keperawatan merupakan suatu proses keperawatan yang menggunakan konsep manajemen secara umum didalamnya seperti perencanaan, pengorganisasian, pengarahan dan pengendalian atau evaluasi. Peningkatan mutu pelayanan adalah derajat memberikan pelayanan secara efisien dan efektif sesuai dengan standar profesi, standar pelayanan yang dilaksanakan secara menyeluruh sesuai dengan kebutuhan pasien, memanfaatkan teknologi tepat guna dan hasil penelitian dalam pengembangan pelayanan kesehatan/ keperawatan sehingga tercapai derajat kesehatan yang optimal. Kualitas pelayanan keperawatan di rumah sakit tidak akan berjalan dengan baik apabila proses keperawatan yang dilaksanakan tidak terstruktur dengan baikKata Kunci : Manajemen Keperawatan, Kualitas Pelayanan,.standar proses keperawatanAbstract Nursing care management is a nursing process that uses general management concepts in it such as planning, organizing, directing and controlling or evaluation. Improving the quality of service is the degree of providing services in an efficient and effective in accordance with professional standards, service standards are implemented thoroughly in accordance with the needs of patients, utilizing appropriate technology and research results in the development of health services / nursing to achieve optimal health. The quality of nursing care in the hospital will not run properly if the nursing process does not properly implemented.Keywords: Management of Care of Nursing, Quality of Service, standard nursing process,

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis

2019 ◽  
Vol 2 (2) ◽  
pp. 100
Author(s):  
Gina Sofia Rahman ◽  
Herijanto Bekti ◽  
M.D Enjat Munajat
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Field Studies ◽  
Integrated Services ◽  
Building Construction ◽  
Online Service ◽  
Library Studies ◽  
One Stop ◽  
Construction Permit

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.

scholarly journals Influence Relaxation Policy Fees on COVID-19 Pandemic and Service Quality Claims against the Realization of Dues Payment Compliance BPJSK in Branch Office Driyorejo-Gresik East Jawa-Indonesia

2021 ◽  
Vol 3 (2) ◽  
pp. p72
Author(s):  
Untung Lasiyono
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Economic Aspects ◽  
Payment Policy ◽  
Population Research ◽  
Premium Payment ◽  
The Government ◽  
Branch Office

In the conditions of the Covid-19 pandemic, it had a very large impact not only on the health aspect, but also on the labor and economic aspects. The industrial world has been affected so much that the industrial world has stopped its production activities so that there has been a reduction in the workforce in production by being dismissed and even disconnected from their work. This condition is what makes the government take action, especially in terms of employment in fulfilling the obligation to pay BPJSK output through a relaxation or softness policy in paying contributions. Another policy is the claim service for BPJSK participants if there is a risk that results in the realization of the claim.This research is to analyze with the policy of relaxation of payment of dues and claim services associated with their influence on participant compliance in paying BPJSK dues. The population / research sample was the participants of the BPJSK Gresik Driyorejo Branch, using a questionnaire to obtain data on the perception of relaxation policies, service quality and compliance with payment of dues.Based on the results of data analysis, it shows that: first, the premium payment policy has a significant effect on dues pay compliance, second, the service quality of claims has a significant effect on awareness of premium payments, and third, the policy of relaxation of contributions and the quality of service claims has a significant effect on the premium. payment of dues for BPJSK members at the Gresik Driyorejo Branch.

scholarly journals IMPLEMENTASI KEPUTUSAN GUBERNUR KEPALA DAERAH TINGKAT I BALI NOMOR 394 TAHUN 1997 DALAM MEMBERIKAN PERLINDUNGAN HUKUM BAGI SEKAA/ ORGANISASI KESENIAN

2012 ◽  
Vol 1 (1) ◽  
Author(s):  
I MADE BADRA
Keyword(s):  
Legal Culture ◽  
Service Users ◽  
Arts Organizations ◽  
Legal Certainty ◽  
Legal Structure ◽  
The Government ◽  
The Times

In order to create order and legal certainty to the type and quality of local artsto tourism, the Government of Bali Province issued the Regional Decision of TheGovernor of The Head of Bali Number 394 of 1997 on Regulating Regional Arts onThe Province of Bali. Implementation of the Regional Decision of The Governor ofThe Head of Bali Number 394 of 1997 on Regulating Regional Arts on The Provinceof Bali of the terms, procedures and sanctions do not work effectively. These arecaused because of legal substance, legal structure, legal culture and the means andfacilities. To optimize the decision made by the Governor of the preventive andrepressive efforts. To streamline the implementation of the Regional Decision of TheGovernor of The Head of Bali Number 394 of 1997 will require a synergy betweenthe Department of Culture, sekaa / arts organizations and the service users. RegionalDecision of The Governor of The Head of Bali Number 394 of 1997 should have tobe amended because it does not fit with the times. Bali Provincial Cultural Officeshould be more proactive in doing preventive and repressive efforts in upholding theRegional Decision of The Governor of The Head of Bali Number 394 of 1997.

scholarly journals presentasi efektifitas pembinaan

2019 ◽  
Author(s):  
Merry
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Service Quality ◽  
Financial Incentives ◽  
Public Universities ◽  
Research Technology ◽  
Effective Coaching ◽  
The Government ◽  
Functional Position

Abstract.In order to enhance the quality of Indonesian higher education, the Indonesian government through the Ministry of Research, Technology, and Higher Education paid much attention to lecturers in forms of financial incentives and opportunities for them to upgrade their professional skills. Meanwhile, educational laboratory assistants (educational supporting staffs with specific functional position) had also enjoyed some incentives from the government over the past 5 years. Therefore, these laboratory assistants need continuous coaching to maximise their roles in laboratories and to deliver services to their customers, such as lectures, students and other laboratory stakeholders. This study aimed at revealing to what extent effective coaching from superiors and adversity quotient owned by educational laboratory assistants influenced the quality of service of educational laboratory assistants of some Indonesian public universities. This research employed correlational quantitative approach using questionaires as data collection method. Data were analysed using regression analysis. The results of analysis indicated that there was a positive correlation between effective coaching and adversity quotient on the service quality of educational laboratory assistants of some public universities. The more effective the coaching and the higher the adversity quotient, the better quality of service of the laboratory assistants. Based on these results, it was concluded that the service quality of educational laboratory assistants could be improved through effective coaching and adversity quotient.

scholarly journals Peran tenaga kesehatan puskesmas sebagai komunikator dalam program indonesia sehat dengan pendekatan keluarga

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Tine Silvana Rachmawati
Keyword(s):  
Interpersonal Communication ◽  
Communication Skills ◽  
Medical Professionals ◽  
Government Programs ◽  
Good Communication ◽  
Study Approach ◽  
Family Approach ◽  
The Government

This study discusses the role of Puskesmas medical professionals as communicators in implementation of Indonesia Sehat program with a family approach. Indonesia Sehat program is one of the government programs to improve quality of life of Indonesian people, which is part of the 5th agenda of the Nawa Cita program. In implementing the program, good communication skills of Puskesmas medical professionals is needed to explain the health status and nutritional status of the Indonesian people. The purpose of this study was to find the important role of communication skills for Puskesmas medical professionals and the effectiveness of interpersonal communication in the family approach undertaken by Puskesmas medical professionals. The method used in this research is qualitative with a case study approach. The results of this study show that Puskesmas medical professionals should not treat their patients as clients in business matters, they must treat them with empathy and compassion by conducting good and effective communication for better health. Keywords: Communicator; family approach; Indonesia sehat; Puskesmas medical professionals.

scholarly journals ANALISIS KUALITAS PELAYANAN DINAS PEMADAM KEBAKARAN KOTA SURABAYA

2016 ◽  
Vol 2 (01) ◽  
Author(s):  
Mertilinda Adelberty
Keyword(s):  
Quality Of Service ◽  
Good Governance ◽  
Fire Hazard ◽  
Fire Department ◽  
Community Services ◽  
Primary Data ◽  
Five Dimensions ◽  
The People ◽  
The Government

Creating Good Governance is the role of the Government to improve the welfare of thecommunity. For the essence of government is public service. The Fire Department is anagency of local government office which is engaged in the social community services,particularly services in the handling of the fire hazard. The purpose of this study was todetermine the quality of service in the fire department of Surabaya in accordance withservice quality dimensions of Agus Dwiyanto namely: the attitude of the officer, theprocedures, time, facilities and services. Informants were taken are the people who neverget the services and Surabaya City Firefighters. In the method of data collection, theresearchers used primary data by using a questionnaire to the informant. The results showedthat the quality of service at the Fire Department in Surabaya based on five dimensions ofservice quality in general has not been fulfilled optimally. Particularly on indicators ofresponsiveness officer, indicators ease of the procedure, according to SOP service indicatorand service satisfaction indicators get low grades. Therefore, the Government Office offires are expected soon as possible to fix the procedures and services as well as the attitudeof officers to serve the community with optimal namely by providing training andeducation to the intense fire officials that the ability and insight to grow.Keywords: quality, service

scholarly journals KUALITAS PELAYANAN PUBLIK BIDANG KESEHATAN PASCA BENCANA GEMPA BUMI DITINJAU DARI DIMENSI KEYAKINAN DAN DIMENSI EMPATI DI BENGKULU UTARA

2017 ◽  
Vol 3 (3) ◽  
Author(s):  
Salamun
Keyword(s):  
General Hospital ◽  
Qualitative Method ◽  
Public Services ◽  
Research Study ◽  
Sampling Methods ◽  
Services Quality ◽  
Service Users ◽  
Service Standards ◽  
Depth Interviews

This study aimed to describe the quality of public services in health after the earthquake in North Bengkulu with study site in Services Agency General Hospital North Bengkulu Region. The focus of this research study aimed at two main dimensions of public services quality, namely confidence and empathy. The method used was qualitative method with the goal of implementing the apparatus and the service selected by using purposive and accidental sampling. Methods of data collection used in-depth interviews, observation and documentation techniques. Data analysis used descriptive qualitative techniques with interactive model. The results showed: (1) from dimension of faith, the Services officers Agency of North Bengkulu General Hospital have sufficient competence and attitude in giving service, (2) from the dimensions of empathy, the officers have the willingness and efforts to empathize with the conditions of service users. In general, the quality of public services in the Services officers Agency of North Bengkulu General Hospital has met both criteria. Because the two major dimensions that are the focus of this research can be done properly in accordance with the desired service standards by the service users (costumers).

scholarly journals DINAMIKA KONFLIK MASYARAKAT DAN PEMERINTAH TERHADAP DAMPAK PERTAMBANGAN BATU BARA DI KOTA SAMARINDA

2020 ◽  
Vol 8 (3) ◽  
pp. 213-223
Author(s):  
Sry Reski Mulka
Keyword(s):  
Coal Mining ◽  
Local Community ◽  
Mineral Resources ◽  
Ecological Impacts ◽  
City Government ◽  
Mining Activities ◽  
The Government ◽  
The Impact ◽  
The City

With the availability of mineral resources in the form of coal in the city of Samarinda, it is an advantage for the city government in increasing regional income in the form of taxes and royalties, but with the existence of coal mining activities that have obtained an operating permit from the Samarinda City Government, it has triggered a conflict between the Samarinda City Government. with the local community. This conflict-related relationship cannot be separated from the ecological impacts caused by coal mining activities, in which the government has no commitment to maintaining the quality of the community's environment. In this study, the author wants to analyze how the dynamics of the conflict that occurs between civil society and the Samarinda City Government related to coal mining activities in Samarinda City. In the preparation of this study the authors used qualitative methods. he result of the research is that there is public distrust of the Derah Government in establishing relationships, in the aspect of negotiating the principle that there are differences in views between the government and residents regarding land management, and the needs of residents who are hindered due to the impact of coal mining.

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