scholarly journals CUSTOMER SATISFACTION DETERMINATION AND IMPLICATIONS ON BEHAVIOR INTENTION (EMPIRICAL STUDY OF FOUR AND FIVE STAR HOTELS IN NORTH SULAWESI)

2021 ◽  
Vol 2 (3) ◽  
pp. 540-553
Author(s):  
Elim Noldy Paendong
Keyword(s):  
Customer Satisfaction ◽  
Positive Relationship ◽  
Research Problem ◽  
Tourism Industry ◽  
The Other ◽  
Goods And Services ◽  
Behavior Intention ◽  
North Sulawesi ◽  
Service Convenience

This study aims to determine and empirically prove the positive relationship between servicescape, interaction orientation, service convenience on customer satisfaction, and implications for behavior intention. This research problem departs from the concept of pentahelix in the tourism industry and the Ministry of Tourism's priority programs, especially digital tourism, and homestays are the central themes in this research. The success of achieving the target of tourist visits is closely related to the accommodation system at the destination, in this case the role of the hotel. On the other hand, the sustainability of a destination is closely related to the operations of the hotels located in that destination. That is, in conditions of an increase in the flow of visits to certain destinations accompanied by a rapid increase in the number of hotels. So it can be concluded that in a business both goods and services, servicescape, Interaction Orientation, Service Convenience are important factors in increasing customer satisfaction, even the three tadit factors, namely servicescape, interaction orientation, service convenience can encourage customer interest in using the product or services offered.

scholarly journals The role of international Legislation and charters in the tourism industry

2018 ◽  
Vol 14 (4) ◽  
Author(s):  
Asmaa mohammed Al Moqaram ◽  
Sumbul muhammed Saki
Keyword(s):  
Research Problem ◽  
Tourism Industry ◽  
Investment Policy ◽  
Tourist Industry ◽  
Work Patterns ◽  
Standards Of Living ◽  
Heritage Buildings ◽  
Water Plants ◽  
Land Water

In many countries tourism industry considered a social and cultural phenomenon, in its role in changing work patterns and standards of living and income distribution. The success or fail of this industry depend on many environmental factors, natural (such as land, water, plants) and unnatural (man-made heritage buildings and historical cities).all this need different Interventions to create a magnet for tourists especially in valuable buildings. One of these are Legislation and conventions to manage and planning these environment. The research problem is the need to explore the Iraqi and international Legislations and conventions, by comparing between them we can identify the most appropriate and effective one that help to improve tourist industry and investment policy in heritage buildings and historical cities in Iraq. Therefore the aim of research is to clarify the most suitable local and international charters and Legislations for tourist investment policy in heritage buildings. This will be through identify the tourism industry concept and its criteria, and studying the most important characters like ICOMOS charters, finally drive findings and conclusions.

scholarly journals In Architecture Inference The role of inference in the development of creative abilities of architecture student

2017 ◽  
Vol 5 (2) ◽  
pp. 64-79
Author(s):  
Basim Hasan Almajedi ◽  
Aymen Abdul hussein Jawad
Keyword(s):  
Architectural Design ◽  
Common Factors ◽  
New Product ◽  
Research Problem ◽  
The Other ◽  
Product Architecture ◽  
Inference Process ◽  
The Common ◽  
The Individual

Inference process is an important part in the architectural design process as well as to realize the different aspects of the product architecture, and plays an important role in bringing new products of an innovator and contrary to traditional productions, through the investment of available data and linking them with the individual and previous expertise and experience for getting creative output in architecture. The research  Inference in the architecture field in addition to the other importance of cognitive fields, And the in architecture Special through students from them problems in the weak evidentiary have a base, from here the research problem of (Ambiguity of available knowledge about the role of inference Resources in the development of creative ability with the architecture students), to achieve the goal of research in architectural directed toward investment sources inference in generating solutions to creative problems of design to get into creative output in architecture, to highlight the research hypotheses, was where the hypothesis key b (Whenever inventories increased in the architecture students memory, increased his capabilities and creative skills in design), to be then test these hypotheses through questionnaire to a group of students, where it was found that (The multiplicity of views and reasoning process by the architecture students help him to produce and give many and varied images of processors design solutions, which may contain the common factors that contribute to the formation of a new product of an architect and has a unique and iconic properties).

scholarly journals Investigating the Role of Service Quality and Satisfaction on Debtor Loyalty Behavior

2021 ◽  
pp. 9-17
Author(s):  
Edy Bambang Wibowo ◽  
Retno Tanding Suryandari
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Banking Sector ◽  
Marketing Literature ◽  
Service Convenience ◽  
Conceptual Study ◽  
The Relationship

The current global economic challenges force each country to survive for the prosperity of its people. The banking sector, as one of the economic regulators, also helps to grow GDP. In this effort, the bank continues to strive to maintain customer satisfaction and build long-term relationships. Although many studies examine satisfaction, there are no studies that reveal the role of punctuality and convenience of service as solid constructs in explaining the process of bank customer loyalty behavior. The purpose of this article is to examine the relationship between timeliness and service convenience to satisfaction-mediated loyalty. This paper is a conceptual study so that there are several prepositions explained. The implications of this article are expected to give alternative insight to marketing literature, especially in the field of banking marketing, as well as a foundation that can later be investigated empirically for future researchers.

scholarly journals Muslim Youths and Societal Development: The Case of Nasarawa State

2018 ◽  
Vol 3 (1) ◽  
pp. 37
Author(s):  
Muhammad Maga Sule
Keyword(s):  
Social Development ◽  
Labor Force ◽  
Growth And Development ◽  
The State ◽  
The Other ◽  
Developmental Processes ◽  
Goods And Services ◽  
Societal Development

A linkage between Muslim youths and societal development is obvious and enduring since the time of the first Prophet on earth, Adam (A.S.). This interaction is connected symbiotically and, furthermore, one depends on the other for its sustenance. Therefore, the role of Muslim youths in the development of Nasarawa State cannot be ignored. The wheels of the development of a country rest on the shoulders of the youths. Consequently, the youths in Nasarawa State are the engine of the growth and development because they provide the labor force for the production of goods and services to take effect in the development of the state. Thus, the role of Muslim youths in the development of Nasarawa State is crucial for the entire developmental processes and aspirations of the whole society.  In addition, the productive youths are acknowledged as the cornerstone for societal rejuvenation. Keywords:Youth, Social Development, Nasawara State

scholarly journals IPTEKS PENGENDALIAN AKTIVA TETAP PADA PT.PLN (PERSERO) UNIT INDUK PEMBANGUNAN SULAWESI BAGIAN UTARA

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Regina Valentine Savsavubun ◽  
Sherly Pinatik
Keyword(s):  
Fixed Asset ◽  
Private Companies ◽  
Accounting Data ◽  
Goods And Services ◽  
North Sulawesi ◽  
Fixed Assets ◽  
Control Procedures ◽  
Economic Developments

Economic developments that increasingly affect the activities of each company in gaining profit (profit), both private companies and government companies. Every company in carrying out its business cannot be separated from the use of assets (assets) which are relatively fixed in nature. Fixed assets are permanent assets and are owned or used by companies with long periods of time and not for sale. The role of fixed assets is very important in producing goods and services. As with PT PLN (Persero) Unit Induk Pembangunan Sulawesi Bagian Utara, one of the largest companies in Indonesia if it does not use the fixed asset control procedures, it tends to occur fraud and misuse or waste from the use of fixed assets because the structure of the control of fixed assets is very necessary to maintain the security of property of PT PLN (Persero) the Parent Unit of North Sulawesi Development itself, check the truth in accounting data, and encourage policies that have been set by the leadership.Keywords: purpose of fixed assets control, PT. PLN (Persero) UIP SULBAGUT

scholarly journals Investigating the Role of Service Quality and Satisfaction on Debtor Loyalty Behavior

2021 ◽  
pp. 17-25
Author(s):  
Edy Bambang Wibowo ◽  
Retno Tanding Suryandari
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Banking Sector ◽  
Marketing Literature ◽  
Service Convenience ◽  
Conceptual Study ◽  
The Relationship

The current global economic challenges force each country to survive for the prosperity of its people. The banking sector, as one of the economic regulators, also helps to grow GDP. In this effort, the bank continues to strive to maintain customer satisfaction and build long-term relationships. Although many studies examine satisfaction, there are no studies that reveal the role of punctuality and convenience of service as solid constructs in explaining the process of bank customer loyalty behavior. The purpose of this article is to examine the relationship between timeliness and service convenience to satisfaction-mediated loyalty. This paper is a conceptual study so that there are several prepositions explained. The implications of this article are expected to give alternative insight to marketing literature, especially in the field of banking marketing, as well as a foundation that can later be investigated empirically for future researchers.

The Role of Benchmarking in Managerial Performance

2018 ◽  
Vol 9 (4) ◽  
pp. 37-47
Author(s):  
Alina Stanciu ◽  
Ana-Maria Ifrim
Keyword(s):  
Cost Effectiveness ◽  
Customer Satisfaction ◽  
The Other ◽  
Management Theory ◽  
Financial Resources ◽  
Quality Cost ◽  
Managerial Performance ◽  
The One

Benchmarking is one of the methods of widespread use in practice and in management theory, benefiting from continuous development. This article intends to identify and analyze the perspective of benchmarking in romanian smes from the perspective of quality, cost, effectiveness, and customer satisfaction. The results show that for many romanian organizations, benchmarking is still a little overlooked, on the one hand because of the lack of necessary financial resources, on the other hand, of a poor awareness of the importance of these investments in the medium and long term.

scholarly journals “Music is my drug”: Alexithymia, empathy, and emotional responding to music

2018 ◽  
Vol 48 (5) ◽  
pp. 626-641
Author(s):  
Michael Lyvers ◽  
Samantha Cotterell ◽  
Fred Arne Thorberg
Keyword(s):  
Big Five ◽  
Positive Relationship ◽  
The Other ◽  
Hierarchical Regression ◽  
Affect Intensity ◽  
Final Model ◽  
Emotional Responding ◽  
Five Factors ◽  
Relationship Of

Like alcohol or other drugs, music is often enjoyed by humans for its mood-altering effects. However, there is substantial individual variation in emotional responding to music (ERM). The present study investigated potential roles of trait variables in ERM. Recruitment and testing of 205 adult regular music listeners was accomplished online. They were asked to complete the Geneva Emotional Music Scale (GEMS) retrospectively by rating the felt intensity of 45 music-related emotions based on what they typically experienced when listening to their favorite music. They also completed instruments assessing traits of alexithymia, affect intensity, and empathy, as well as the Big Five factors. Alexithymia, affect intensity, and empathy, but not the Big Five, were moderately positively correlated with ERM as measured by GEMS. In a hierarchical regression, alexithymia and empathy were significant positive predictors of ERM after controlling for the other variables; extraversion was also significant in the final model. The role of empathy as a predictor of ERM was consistent with the emotional contagion interpretation of ERM. The unexpected positive relationship of alexithymia with ERM suggests that alexithymic listeners may rely on music to help them experience emotions more fully. Limitations and potential implications of the findings are discussed.

Vertical Connections on the Construction Market

2018 ◽  
Vol 20 (1) ◽  
pp. 7-17
Author(s):  
Aneta Marichova
Keyword(s):  
Economic Activity ◽  
Product Market ◽  
The Other ◽  
Bilateral Monopoly ◽  
Goods And Services ◽  
Construction Market ◽  
Construction Firm ◽  
Vertical Chain ◽  
Construction Product

Abstract The specificity of construction as an economic activity and of the construction product (goods and services) determine the existence of a complex vertical chain of links, involving different actors, which they perform simultaneously the function of the buyer of the product from a previous participant and vendor product to the next participant. In practice, this means that in every unit of the vertical chain construction firm as a buyer of resources and services can be monopsony or oligopsony, on the other hand as the seller of the created product may be in the role of a monopoly or oligopoly on the market. The aim of the study is the analysis the model of a bilateral monopoly on the resource and product market, the conditions of equilibrium and the behavior of the construction firm at the entrance and the exit, taking into account the specificities of different segments of the construction market.

scholarly journals PERANAN SEKTOR PERTANIAN TERHADAP PEREKONOMIAN DI KABUPATEN MINAHASA SELATAN

2016 ◽  
Vol 12 (2A) ◽  
pp. 239
Author(s):  
Julio P.D. Ratag ◽  
Gene H.M. Kapantow ◽  
Caroline B.D. Pakasi
Keyword(s):  
Agricultural Sector ◽  
Secondary Data ◽  
The Other ◽  
Food Plants ◽  
Domestic Product ◽  
Location Quotient ◽  
Position Analysis ◽  
North Sulawesi ◽  
The One

The aim of this research is to known the role of agricultural sector in South Minahasa Regency. The role was measured by sector position analysis and is the agriculture subsector was the base sector or nonbase by seeing the contribution of the agricultural sectorto the farming of Gross Regional Domestic Product in South Minahasa Regency. The data that has been used in this research was the secondary data by the Central Statistic Board of North Sulawesi Province, also the Agricultural and Livestock Service of South Minahasa Regency. The result of this research shows that the agricultural sector was the biggest contributor in the forming of GDRP in South Minahasa Regency. By using location quotient (LQ) analysis, the agricultural sector was one of the base sectors in the other sectors of econonomics, while agriculture subsector which was the base subsector is the one-season horticulture plants subsector. Based on the result of Dinamic Location Quotient (DLQ) analysis, the agricultural sector was predicted still be the base sector of South Minahasa Regency for five years ahead. Furthemore, the prediction of the agricultural subsector that have the potention of becoming the base subsector in the future is food plants subsector, one-sesion horticulture plants subsector, a-year horticultural subsector etcetera, a-year plantation subsector, livestock subsector, the service of agricultural subsector and hunting, and the fisheries subsector.

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