scholarly journals Pengaruh Kualitas Pelayanan Pramuwisata Terhadap Kepuasan Wisatawan di Keraton Kasepuhan Cirebon

2021 ◽  
Vol 6 (2) ◽  
pp. 291-297
Author(s):  
Hadi Mulyana ◽  
Andhika Chandra Lesmana
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Quantitative Method ◽  
Hypothesis Test ◽  
Reliability Test ◽  
Tourist Attraction ◽  
Quality Service ◽  
Validity And Reliability ◽  
Tourist Satisfaction ◽  
Dominant Influence

This research is intended to know the influence of service quality (Reliability, Responsiveness, Assurance, Empathy and Tangibles) either partially or simultaneously to the satisfaction of customers and to know the more dominant influence from quality service. This research used quantitative method. There were 100 samples collected using accidental sampling. Collected using questioner and documentation. Instrument test is done by validity and reliability test. Multiple linear regression and classical assumption test used as analysis test. Hypothesis test is done by F test and t test. The results of the analysis show that there is an influence between service quality variables on tourist attraction of 10.30% (89.70% is influenced by other variables). What is obtained from the significance value: from the coefficients table, it is obtained a significance value of 0.001 <0.05 and t-count of 3.355> t table 1.988, so it can be concluded that the service quality variable (X) has a positive and significant effect on the tourist satisfaction variable (Y).

scholarly journals PENGARUH KUALITAS PELAYANAN PETUGAS TERHADAP KEPUASAN PENGUNJUNG DI OBJEK WISATA SEJARAH BENTENG MARLBOROUGH DI KOTA BENGKULU

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Handika Fikri Pratama
Keyword(s):  
Service Quality ◽  
Significant Influence ◽  
Quantitative Method ◽  
Hypothesis Test ◽  
Quality Service ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Dependent Variables ◽  
Independent Variable ◽  
Dominant Influence

Handika  Fikri  Pratama;  This  research  is  intended  to  know  the  influence  of  service  quality (Reliability, Responsiveness, Assurance, Empathy and Tangibles) either partially or simultaneously to the satisfaction of customers and to know the more dominant influence from quality service. This research used quantitative method. There were 100 samples collected using accidental sampling. Collected using questioner and documentation. Instrument test is done by validity and reliability test. Multiple linear regression and classical assumption test used as analysis test. Hypothesis test is done by F test and t test.Result of this research shows take value  of value Reliability, Responsiveness, Assurance, Empathy and Tangibles variable have significant influence to dependent variable (Y) simultaneously. Tangibles don’t have significant influence to variable (Y) Partially. Reliability, Responsiveness, Assurance and Empathy variable have significant influence to dependent variable (Y). The value of determination coefficient (R Square) 97,6% it means that the independent variable may describe the dependent variables, while the remaining 2,4% is explained by the other independent variables which are not included in the this research.Keywords : Service Quality, Customer’s Satisfactions.

scholarly journals Servicescape and Service Quality in Creating Customer Loyalty

2021 ◽  
Vol 2 (4) ◽  
pp. 274-281
Author(s):  
Aldina Shiratina ◽  
Adnan Rajak ◽  
Yanto Ramli ◽  
Nuri Putria Nirba Nirwana
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Loyalty ◽  
Quantitative Method ◽  
Quality Service ◽  
Unit Of Analysis ◽  
Significance Level ◽  
The Impact ◽  
Method Approach

The development of cooperatives is currently starting to stagnate. This study aims to reveal this research. This research aims to analyze the effect of Servicescape on customer loyalty, the impact of Servicescape on service quality, the impact of service quality on customer loyalty, and the impact of Servicescape on customer loyalty mediated by service quality. This research uses a quantitative method approach. The unit of analysis in this study was all female members of the Padalarang Partnership Village Cooperative in 2016, totaling 125 people consisting of active and passive female members. The population in this study amounted to 125 people and a set precision or a significance level of 0.05, so the sample size in this study was 95 members as respondents. This study was analyzed using multiple linear regression for verification analysis. The findings in this study are Servicescape affects service quality, service quality affects the loyalty of female members, and Servicescape affects the loyalty of female members.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. KERTA GAYA PUSAKA CABANG KANDANGAN

2017 ◽  
Vol 3 (3) ◽  
Author(s):  
Imansyah Imansyah ◽  
Haris Irawan
Keyword(s):  
Social Sciences ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Significant Influence ◽  
Sampling Method ◽  
Computer Application ◽  
Reliability Test ◽  
Validity And Reliability ◽  
Analysis Technique

Abstract: The purposes of this research is to find the influence of service qualitywhich including: tangible, reliability, responsiveness, assurance, and empathy oncustomer satisfaction at PT. Kerta Gaya Pusaka Kandangan. The population in this research are the PT. Kerta Gaya Pusaka Kandangan guests which approximately about 326 persons. The sample in this research are 77 persons of PT. Kerta Gaya Pusaka Kandangan customers with accidental sampling method and Slovin formula to analyze the simple data. Data collected using a questionnaire technique with likert’ss scale, documentation, and interview. The data analysis technique in this research are using a validity and reliability test, classical assumption test and linear regression processed with Statistical Package for Social Sciences (SPSS) for windows version 18.00 computer application program. The result of this research shows that there are positive and significant influence on service quality to customer satisfaction at PT. Kerta Gaya Pusaka Kandangan.Keywords: service quality, customer satisfactionAbstrak: Tujuan dari penelitian ini adalah untuk menemukan pengaruh dari kualitas pelayanan yang terdiri dari bukti fisik, keandalan, kesigapan, jaminan, dan empati terhadap kepuasan pelanggan pada PT. Kerta Gaya Pustaka Kandangan. Populasi dari penelitian ini adalah tamu-tamu dari PT. Kerta Gaya Pusaka Kandangan sejumlah sekitar 326 orang. Sampel pada penelitian ini adalah 77 orang yang diambil dengan metode accidental sampling dan formula slovin untuk menganalisis data sederhana. Data dikumpulkan dengan kuesioner menggunakan skala likert, dokumentasi, dan wawancara. Teknik analisis data menggunakan uji validitas dan reliabilitas, uji asumsi klasik dan regresi linear yang diproses dengan program komputer SPSS for Windows versi 18. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruh positif dan signifikan dari kualitas pelayanan terhadap kepuasan pelanggan pada PT. Kerta Gaya Pusaka Kandangan.Kata Kunci: kualitas pelayanan, kepuasan pelanggan

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAAN PELANGGAN PADA KARAOKE INUL VIZTA TANJUNG

2018 ◽  
Vol 4 (3) ◽  
Author(s):  
Imansyah Imansyah ◽  
Haris Irawan
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
T Test ◽  
Reliability Test ◽  
Validity And Reliability ◽  
Analysis Technique

Abstract: The purposes of this research is to find the influence of service quality which including: tangible, reliability, responsiveness, assurance, and empathy at karaoke Inul Vizta Tanjung  on customer satisfaction. This research uses descriptive analysis, simple Linear Regression analysis, validity and reliability test and t test. Populations in this study are 138 persons.  The sample in this resech area 100 persons o f karaoke Inul Vizta Tanjung customers with a   accidental sampling method and slovin formula to analyze the simple data. Data collected using a questionnaire technique with likert’s scale, interview and documentation.The data analysis technique and research are using a validity and reliability test, classical assumption test, t test and linear regression. The result of this research shows positive and significant influence on service quality to customer satisfaction at karaoke Inul Vizta Tanjung. Keywords: tangible, reliability, responsiveness, assurance, empathy, customer satisfaction Abstrak: Tujuan dari penelitian ini adalah untuk menemukan pengaruh kualitas pelayanan yang terdiri dari bukti fisik, kehandalan, kesigapan, jaminan dan impati yang diberikan oleh  Karaoke Inul Vizta Tanjung   terhadap kepuasaan pelanggan. Populasi dari penelitian ini adalah tamu-tamu dari Karaoke Inul Vizta Tanjung   sejumlah sekitar  138 orang. Sampel pada penelitian ini adalah 100 orang yang diambil dengan metode accidental sampling dan formula slovin untuk menganalisis data sederhana. Data dikumpulkan dengan melalui kuisioner, wawancara menggunakan  sekala likert dan dukumentasi. Tehnik analisis data menggunakan uji validitas dan realibilitas, uji asumsi klasik, uji t dan regresi linear. Hasil dari penelitian ini adalah bahwa terdapat pengaruh positif dansignifikan dari kualitas pelayanan terhadap kepuasaan pelanggan pada Karaoke Inul Vizta Tanjung. Kata kunci : bukti fisik, kehandalan, kesigapan, jaminan,empati, kepuasan pelanggan

scholarly journals PENGARUH KUALITAS PELAYANAN, HARGA DAN KEPUASAN TERHADAP LOYALITAS PASIEN (Studi Kasus Pada Pasien Rawat Jalan Rumah Sakit Premier Bintaro)

2017 ◽  
Vol 13 (1) ◽  
pp. 1-9
Author(s):  
Nurmin Arianto
Keyword(s):  
Quality Of Service ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Reliability Test ◽  
Quality Service ◽  
Service Oriented ◽  
Customer Satisfaction And Loyalty

The needs of service quality hospital intensified as the improvement of the economy and the degree of community health by the Hospital Premier Bintaro must be able to provide quality service oriented to the achievement of customer satisfaction of patients who will eventually cause patients who are loyal. This research aims to find out the influence of the service quality, price and customer satisfaction and loyalty patients. Samples in detail is 100 patients outpatients. Analysis of the data used a validity test and reliability test, classical assumptions, double linear regression, determination coefficient and testing the hypothesis. The research results obtained that the service quality, price and customer satisfaction have impact on customer loyalty good patients partially or simultanously. And to improve the quality of service then increased more focused in terms of reliability and assurance, to increase the value of the offered prices and review more focused at affordable prices and the suitability of the price with the benefits and facilities and improve customer satisfaction patients more focused to the comfort and security of patients so that patients really feel satisfied and loyal to the hospital.Kebutuhan akan layanan rumah sakit bermutu semakin meningkat seiring membaiknya perekonomian dan derajat kesehatan masyarakat oleh maka dari itu Rumah Sakit Premier Bintaro harus dapat memberikan pelayanan yang berkualitas berorientasi pada tercapainya kepuasan pasien yang akhirnya akan menyebabkan pasien yang loyal. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan, harga dan kepuasan terhadap loyalitas pasien.Sampel yang di teliti adalah 100 pasien rawat jalan. Analisis data yang digunakan uji validitas dan reliabilitas, uji asumsi klasik,regresi linear berganda, koefisien determinasi dan pengujian hipotesis. Hasil penelitian diperoleh bahwa kualitas pelayanan, harga dan kepuasan memiliki pengaruh terhadap loyalitas pasien baik secara parsial maupun simultan. Dan untuk meningkatkan kualitas pelayanan maka peningkatan lebih difokuskan dalam hal reliability dan assurance, untuk meningkatkan nilai harga yang ditawarkan maka pengkajian ulang lebih difokuskan keterjangkauan harga serta kesesuaian harga dengan manfaat dan fasilitas dan  meningkatan kepuasan pasienlebih difokuskan kepada kenyamanan dan keamanan terhadap pasienagar pasien benar-benar merasa puas danloyal terhadap rumah sakit.  

scholarly journals EFFECT OF SERVICE QUALITY TO SATISFACTION OF CPMC (COOPERATIVE PRODUCER OF MARGAMULYA COFFEE) MEMBERS IN SUBDISTRICT PANGALENGAN

2017 ◽  
Vol 16 (2) ◽  
pp. 155-164
Author(s):  
Soverani Oktavia ◽  
Tuti Karyani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Quantitative Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Positive Influence ◽  
Quality Service ◽  
Quality Dimension

Cooperative is a business entity that based on kinship and provides services to its members. Service quality of a cooperative affects the members' satisfaction. The existence of service quality is one of the reasons for members to join and contribute to cooperative. KPKM (Cooperative Producer of Coffee Margamulya) as one of the producer cooperative in Bandung Regency provides services to its member who were coffee producers in Margamulya Village. The purpose of this researched (1) to analyze the influence of KPKM service quality toward its member satisfaction (2) to analyze the influence of each service quality dimension to satisfaction of KPKM members. This research uses quantitative method by using multiple linear regression analysis. The result of analysis shows that there was positive influence between service quality of the cooperative and satisfaction of the members. Members' satisfaction can be explained by the service quality as much as 74.9 percent. Based on each quality dimension, the satisfaction of the members was not influenced by the dimensions of responsiveness.Keywords: Cooperative, Quality Service, Satisfaction

scholarly journals PENGARUH BLENDED LEARNING TERHADAP MOTIVASI BELAJAR MAHASISWA PADA MATA KULIAH METODOLOGI PENELITIAN JURUSAN PENDIDIKAN EKONOMI FE UNP

Jurnal Ecogen ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 28
Author(s):  
Afifah Arlena ◽  
Z Mawardi Effendi ◽  
Rani Sofya
Keyword(s):  
Linear Regression ◽  
Blended Learning ◽  
Significant Influence ◽  
Hypothesis Test ◽  
Primary Data ◽  
Reliability Test ◽  
Research Subject ◽  
Validity And Reliability ◽  
Normality Test

The purpose of this research is to find out and analyze the influence of blended learning to the  student’s motivation. The method of this research is Ex-posfacto. The population of this research is 50 students who take the Methodology Research Subject in the semester July-December 2017 with the blended learning assembling. The sampel is taken by using sampel total technical. The data of Blended Learning and student’s motivation use the primary data by using the questionnaire. The instrument is tested by using validity and reliability test. The data is analyzed by using description and inductive (inferensial) analyze which is the normality test, homogenitas test and the hypothesis test is analyzed by using the linear regression, determined coefficient and T experiment with the a = 0,05.The result of this research has showed that there has been a significant influence of blended learning to the student’s motivation. It has showed by the significant of 0,000 <0,05. It has indicated that blended learning has contributed to the student’s motivation 37,9% in the methodology Research Subject and for the rest 62,1% might be effected by others factors.The students should be suggested more active in the blended learning lesson to increase their motivation for the better result. Keyword: blended learning and student’s motivation, Methodology Research 

scholarly journals Influence of Welfare Against Teacher Performance

2020 ◽  
Vol 7 ◽  
Author(s):  
Nur Jamilah ◽  
Renny Oktafia ◽  
Siti Ruchana
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Hypothesis Test ◽  
Teacher Performance ◽  
Primary Data ◽  
Reliability Test ◽  
Validity And Reliability ◽  
Analysis Technique ◽  
Regression Test ◽  
Teacher Enthusiasm

This study has a background problem where teacher performance is declining, this is characterized by Distrust and teacher disloyality, many empty hours and teacher enthusiasm in teaching is decreasing. School leaders try to provide teacher welfare in the hope that teacher performance will increase. This study aims to determine whether there is an influence between teacher welfare with teacher performance. This research uses a quantitative approach using a questionnaire as the primary data. The population in this study were 55 teachers in SMA Muhamadiyah 2 Sidoarjo. The data analysis technique uses multiple linear regression test, the hypothesis test uses the t test which was previously tested with the validity and reliability test and is evaluated with the assumption test. The results of this study produce that welfare affects the performance of teachers so that the better the welfare of teachers in schools, the enthusiasm of teachers in teaching and activities at school increases. Of course this also needs to be done monitoring of teaching teachers so that the welfare provided by schools can take place effectively.

PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DI KAFE POTRET MEDAN

2019 ◽  
Vol 13 (2) ◽  
pp. 199
Author(s):  
Asrye Tutur Sinaga ◽  
Nurul Wardani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Word Of Mouth ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Data ◽  
Purchasing Decisions ◽  
Study Hypothesis

AbstrakPenelitian ini bertujuan untuk mengetahui dan dapat menjelaskan pengaruh Kualitas Pelayanan dan Word Of Mouth terhadap Keputusan pembelian di Kafe Potret Medan. Populasi dalam penelitian ini adalah 700 orang ditentukan dari jumlah pengunjung Kafe Potret Medan dalam kurun waktu satu minggu, dan sampel yang digunakan berjumlah 88 pengunjung. Sedangkan tehnik pengumpulan data menggunakan angket (kuesioner) dan pengujiannya yaitu uji kualitas data dan uji asumsi klasik.Pengujian hipotesis menggunakan analisis regresi linier berganda, uji F, uji t, dan uji R2. Hipotesis penelitian dimensi Kualitas Pelayanan dan Word Of Mouth secara parsial terhadap Keputusan Pembelian diterima jika t hitung > t tabel dengan tingkat signifikan 0.05.Nilai t tabel dalam penelitian ini 1,662. Nilai t hitung variabel X1 sebesar 1,990 t hitung  > t tabel maka hipotesis diterima, nilai t hitung variabel X2 sebesar 2,628 t hitung > t tabel maka hipotesis diterima. Dari 2 variabel, variabel Word Of Mouth yang paling dominan mempengaruhi Keputusan Pembelian  sebesar 2,628. Kata Kunci : Kualitas Pelayanan, Word Of Mouth, Keputusan Pembelian AbstractThe purpose of this study is to identify and able to explain the influence of Service Quality and Word Of Mouth to Purchasing Decisions of Kafe Potret Medan. The population in this study were 700 people from visitors Kafe Potret Medan in one week, and the samples used were 88 visitors. While the techniques of data collection using the questionnaire and use the test of quality data and classical assumption. The hypothesis test uses multiple linear regression analysis, F test, R square and t test. The study hypothesis was partially of Service Quality and Word Of Mouth dimension to  Purchasing Decisions is acceptable if t hitung > t tabel with a significant level 0.05. The t tabel value in this study 1.662. The t hitung X1 is 1.990 that mean t hitung > t tabel then the hypothesis is accepted, t hitung X2 is 2.628 that mean t hitung > t tabel then the hypothesis is accepted. From 2 variables fascination that the most dominant variable for Purchasing Decisions is Word Of Mouth of 2.628. Keywords : Service Quality, Word Of Mouth, Purchasing Decisions

PENGARUH AKUNTANSI PERTANGGUNGJAWABAN, KOMITMEN ORGANISASI, DAN PARTISIPASI ANGGARAN TERHADAP KINERJA MANAJERIAL

Wahana ◽  
2019 ◽  
Vol 22 (1) ◽  
pp. 50-60
Author(s):  
Wiwik Pratiwi ◽  
Andari Asri Kartika
Keyword(s):  
Organizational Commitment ◽  
Linear Regression ◽  
Hypothesis Test ◽  
Descriptive Statistics ◽  
Survey Method ◽  
Manufacturing Companies ◽  
Validity And Reliability ◽  
Managerial Performance ◽  
Regression Test ◽  
Responsibility Accounting

This study is meant to test empirically the influence of responsibility accounting, organizational commitment, and budget participation to the managerial performance on manufacturing companies in Jakarta. This research used survey method by questionnaries. The data were examined using descriptive statistics, test of validity and reliability, classic assumption test, multiple linear regression test, and hypothesis test by using SPSS versi 24.0 for windows. The results of this research showed that responsibility accounting, organizational commitment, and budget participation were effect on managerial performance partially and simultaneously. Keywords: responsibility accounting, organizational commitment, budget participation, managerial performance

Sign in / Sign up

Export Citation Format

Share Document