scholarly journals PENGETAHUAN PERAWAT TERHADAP PELAKSANAAN TIMBANG TERIMA PASIEN SESUAI SOP

2018 ◽  
Vol 1 (2) ◽  
pp. 60
Author(s):  
Wiwit Febrina ◽  
Yenni Yenni
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Well Testing ◽  
Cross Sectional ◽  
Quality Health ◽  
And Function ◽  
Role And Function ◽  
Patient Handover ◽  
Quality Health Services

<p><em>Nursing is one of a profession front for health workers in this effort to ensure the quality of health center in the community. Handover is good quality health services to offer a service nursing on a patient care, To optimize the role and function of nurse especially function to independence nurse. This research aims to know the the relations knowledge of a nurse with patient handover implementation as procedure. The kind of research used is descriptive analytic with the approach cross sectional. A population that used is nurse who were 101 people from 101 a person who uses technique total of sampling. The analysis in use is analysis univariat and bivariat. The results of the study was obtained 42,6 % nurse possess wisdom that low and 31.7 % nurse of these stations have the implementation of patient a less well , testing shows statistic been gained there are the kind of relationship is meaningless between knowledge a nurse with the implementation of these stations received patients ( p = 0,094 ). Based on the research done can be concluded that there was a correlation meaningful of the incentives a nurse with the implementation of the weigh received patients appropriate with the sop .Was recommended to researchers , the hospital to continue to motivate nurse in the implementation of the weigh received patients appropriate with the procedure. </em></p><p> </p><p><em><strong>Keywords: Knowledge, The Implementation of handover</strong></em></p><p><em><br /></em></p>

scholarly journals Does the Payment Method Affect Patient Satisfaction? An Analytical Study in 10 Hospitals in Central Sulawesi

2019 ◽  
Vol 11 (5) ◽  
pp. 123
Author(s):  
Indah Puspasari Kiay Demak ◽  
Diah Mutiarasari ◽  
Elli Yane Bangkele
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Payment Methods ◽  
Quality Health ◽  
Central Sulawesi ◽  
Quality Health Services

Indonesia has started reforms in the health system over the past five years, aiming to increase access of all people to health services. At present, there is public concern about quality health services, where the success of hospitals in meeting patient expectations is a major determinant in increasing patient satisfaction and trust. Patient satisfaction is an important measure for the process of evaluating the quality of services to patients in hospitals. However, the evaluation of patient satisfaction based on their payment methods is still very limited. The purpose of this study was to measure differences in hospital service satisfaction based on payment methods in Central Sulawesi. This an analytical observational study with a cross-sectional approach. Samples were taken using purposive sampling technique from 10 hospitals in Center Sulawesi. The samples were 107 respondents for each hospital or 1,070 respondents overall. The highest overall level of patient satisfaction on all elements was experienced by respondents who paid using NHIS (77.50%) while the lowest was felt by respondents who paid with KIS (70.74%). The Kruskal Wallis test results for all elements indicated that there were significant differences in satisfaction levels based on the payment methods in all elements with p-value = 0.000, (p-value &lt;0.05). The results of this study indicated that there were significant differences in satisfaction levels based on the payment methods in all elements of service.

scholarly journals Analysis of the Quality of Health Center Services Based on Public Service Regulation by the Government

2020 ◽  
Vol 4 (6) ◽  
pp. 192-195
Author(s):  
Ambo Dalle ◽  
Sri Purwantono ◽  
Bahtiar Bahtiar
Keyword(s):  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Health Centers ◽  
Quality Health ◽  
The Government ◽  
Quota Sampling ◽  
Center Service ◽  
Quality Health Services

Health centers are expected to provide quality health services that meet the needs of the customers. Health centers need to improve services in order to be able to compete, develop, and grow. This study describe the satisfaction of the customers for services provided by Kendal Health Center, Ngawi, Indonesia. The population of this study were community who utilized health services at the Kendal Health Center in 2016. The sample were selected using quota sampling. Each unit of service given a quota of 20 respondents, while auxiliary health center were quota of 10 respondents, because the customer visit at a auxiliary health center were lower. The variable was the satisfaction with services provided by health center. Data were collected by filling out questionnaires, then analyzed descriptively using spiderweb diagram. In general, the results of the study indicate that the quality of health center services was in the good category, and all service units had succeeded in exceeding the predetermined targets. Keywords: health center; service quality; public service

scholarly journals Hubungan Pelayanan Kesehatan terhadap Persepsi Lansia Mengenai Posyandu Lansia

2020 ◽  
Vol 8 (2) ◽  
pp. 94-101
Author(s):  
Santoso Budi Rohayu
Keyword(s):  
Health Services ◽  
Health Workers ◽  
The Elderly ◽  
Cross Sectional ◽  
Healthy Life ◽  
Gender Education ◽  
Spearman Test ◽  
The Village ◽  
The Relationship

Health services are efforts to prevent and cure disease and restore health to family groups and communities. The purpose of this study was to determine and identify the relationship between health services and perceptions of the elderly in Sekuru Tuare Village, the area of the Sekban Health Center, Fakfak Regency. The research method used was non-experimental research with a cross sectional research design. The samples taken were 25 respondents who had been adjusted to the inclusion criteria. Data were collected using a questionnaire that has been tested for validity, and analyzed using the Rank Spearman test. The results showed that there was no relationship between gender, education, and occupation with perceptions of the elderly in elderly posyandu services.The results of the analysis using SPSS 22 obtained ρ value 0.01 (α 0.05), thus there was no significant relationship between health services and perceptions. elderly about posyandu for elderly in the village of Sekuru Tuare expansion. It is hoped that the Puskesmas As program implementers, through health workers and elderly posyandu cadres it can improve the quality and quantity of services according to the needs and desires of the elderly so that a healthy standard of living and knowledge of the importance of posyandu among the elderly can increase.                                                                 Keywords: Quality of healthy life, health services, Elderly Perception

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

A successful response to an outbreak of cholera in Afghanistan

2008 ◽  
Vol 38 (1) ◽  
pp. 17-20 ◽  
Author(s):  
Faizullah Kakar ◽  
Abdul Hamid Ahmadzai ◽  
Najibullah Habib ◽  
Asadullah Taqdeer ◽  
A Frederick Hartman
Keyword(s):  
Health Services ◽  
Poor Country ◽  
Health Indicators ◽  
Diarrhoeal Disease ◽  
Resource Poor Country ◽  
Quality Health ◽  
The Government ◽  
El Tor ◽  
Quality Health Services

Although postconflict Afghanistan has some of the worst health indicators in the world, the government is working hard to rebuild the health infrastructure, extend services to underserved areas and improve the quality of health services. An outbreak of cholera El Tor O1 that struck Kabul and spread nationwide in 2005, prompted a collaborative response from the Afghan Ministry of Public Health, partner agencies, and the system established to provide the Basic Package of Health Services, of which diarrhoeal disease control is an essential component. This response illustrates that, with good preparation, it is possible to respond to an outbreak of cholera effectively. The very low mortality rate during the outbreak (0.1%) shows how a resource-poor country can succeed in providing high-quality health services with government commitment, coordinated action by partners, proper case management and treatment and expanded access to services.

scholarly journals PENGOBATAN YANG AMAN BERDASARKAN 5 MOMENT FOR MEDICATION SAFETY

2021 ◽  
Vol 5 (1) ◽  
pp. 47
Author(s):  
Ni Putu Aryati Suryaningsih ◽  
Gde Palguna Reganata
Keyword(s):  
Patient Safety ◽  
Health Services ◽  
Medication Safety ◽  
Service Management ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Quality Health ◽  
Management Concept ◽  
Design Result

Latar Belakang: Pelayanan Farmasi merupakan salah satu kegiatan di pelayanan kesehatan yang  menunjang pelayanan kesehatan yang bermutu. Perubahan paradigma kefarmasian dari terfokus pada obat (drug oriented)  menjadi fokus kepada pasien (patient oriented). Patient Oriented menuntut pelayanan kefarmasian yang komprehensif bertujuan untuk meningkatkan kualitas hidup pasien dan  mengutamakan keselamatan pasien. Dalam meningkatkan keamanan pengobatan pasien, konsep manajemen pelayanan farmasi saat ini bergerak ke arah manajemen obat yang aman (medication safety). WHO mengeluarkan suatu pedoman berupa alat ukur mengenai medication safety 5momen yang mencakup 5 pertanyaan yang digunakan oleh pasien dalam perawatan mereka sendiri guna mencapai pengobatan yang aman. Antibiotik merupakan golongan obat yang paling banyak digunakan di dunia yang digunakan secara tidak tepat dan tidak rasional. Tujuan penelitian untuk mengetahui gambaran penggunaan antibiotika yang aman, berdasarkan 5 Momen for Medication Safety. Metode: Penelitian ini merupakan penelitian dengan pendekatan kuantitatif dengan rancangan penelitian potong lintang deskriptif. Hasil: Secara keseluruhan diperoleh 60% yang menjawab benar , yaitu 72,4% yang mengetahui kapan memulai pengobatan antibiotika, 68,8% yang mengetahui mengkonsumsi antibiotika, 42,6% yang mengetahui menambah antibiotika,  47,2% yang mengetahui mereview pengobatannya, dan 68,8% mengetahui dengan benar menghentikan obat antibiotika. Kesimpulan: 60 % masyarakat yang benar mengetahui pengobatan yang aman penggunaan antibiotika dan 40% yang tidak mengetahuinya.kata kunci: Medication safety, Antibiotika, patient safety.ABSTRACT Pharmacy services are one of the activities in health services that support quality health services. Change paradigms in Pharmacy form drug oriented to patient oriented. Patient oriented. Patient oriented demands comprehensive pharmaceutical services aimed at improving the quality of life of patients and prioritizing patient safety. In improving the safety of patient medication, the current pharmaceutical service management concept is moving towards safe drug management. WHO released a new tool for measuring the medication safety, 5 momen which includes 5 questions used to patient can be  describe in their own care to achieve medication safety. Antibiotics are the most commonly used in the world that are used inappropriately and irrationally. The aim of study was to describe the safe  use of antibiotics based on  5 Momen for medication safety. Methods : This research is a research with a quantitative approach with a descriptive cross-sectional study design. Result of the study Overall, it was found that 60 % who answer correctly, 72,4 % who’s can know when to start antibiotics treatment, 68,8 % can know taking antibiotics, 42,6% can know when must adding the  antibiotics, 47,2% can know review the medication, and  68,8% can know when must stop the antibiotics. Conclusion : 60 % people who are really use the medication safety  and 40 % do not know it.Keyword : Medication safety, Antibiotic, patient safety

scholarly journals Gambaran Informasi dan Tindakan Petugas Kesehatan Terhadap Kepatuhan Berobat Pasien Tuberkulosis di Puskesmas Wilayah Kabupaten Banjar

2020 ◽  
Vol 7 (2) ◽  
pp. 166
Author(s):  
Kesty Aprini ◽  
Nurlely Nurlely ◽  
Nani Kartinah
Keyword(s):  
Health Services ◽  
Patient Compliance ◽  
Health Workers ◽  
Treatment Compliance ◽  
Patient Treatment ◽  
Cross Sectional ◽  
Care Workers ◽  
Study Characteristics ◽  
Quality Of Health Services

Petugas kesehatan mempunyai pengaruh terhadap kualitas pelayanan kesehatan, termasuk pelayanan kesehatan terhadap pasien TB yang akan berpengaruh terhadap kepatuhan berobat.  Tujuan penelitian ini menentukan persentase petugas kesehatan kategori baik, cukup, kurang dalam memberikan informasi dan tindakan terhadap pasien tuberkulosisdi Kabupaten Banjar. Penelitian ini dilakukan terhadap 97 petugas kesehatan dengan pendekatan cross sectional menggunakan kuesioner. Subjek pada penelitian ini yaitu tim program TB (Dokter, Perawat, Petugas lab) dan Apoteker/AA. Penilaian dilakukan terhadap karakteristik petugas, informasi dan tindakan yang diberikan petugas kesehatan terhadap kepatuhan berobat pasien TB yaitu dikategorikan baik, cukup dan kurang. Hasil penelitian pada karakteristik petugas kesehatan yaitu jenis kelamin perempuan sebanyak 68 orang, kategori umur >30 tahun sebanyak 57 orang, pendidikan terakhir yang paling banyak yaitu D3 sebanyak 47 orang, masa jabatan sebagai petugas TB (perawat) yang paling banyak yaitu selama <5 tahun sebanyak 20 orang. Informasi yang diberikan oleh petugas kesehatan terhadap kepatuhan berobat pasien TB dalam kategori baik yaitu 61 (62,88%)  petugas kesehatan dan tindakan petugas TB sebanyak 47 (48,46%) petugas kesehatan. Oleh karena itu petugas kesehatan perlu memperhatikan lagi terkait kinerja pelayanan kesehatan agar informasi dan tindakan terhadap kepatuhan berobat pasien TB jauh lebih baik Health workers have an influence on the quality of health services, including health services for TB patients which will affect treatment compliance. The purpose of this study was to determine percentage of health workers in good, sufficient, and inadequate categories in providing information and action on tuberculosis patients in Banjar District. This research was conducted on 97 health workers with a cross sectional approach using a questionnaire. The subjects in this study were TB team programs which consist of Doctors, Nurses, Lab Officers and Pharmacists/Pharmacist assistant. An assessment was made of  staff characteristics, information and actions given by health workers to TB patient treatment was categorized as good, sufficient and lacking. Thye result of this study characteristics on health workers are female sex which were  68 people, age categories>30 years as many as 57 people, the most recent education is D3 which were 47 people, while the longest term as TB officers (nurses) was for less than 5 years which were 20 people. Information provided by health workers on TB patient compliance in the good category was 61 (62.88%) health workers and the actions of TB workers were 47 (48.46%) health workers. Therefore, it is necessary to pay more attention to the performance of health services so that information and actions on TB patient compliance more better Keywords: TB Health care workers, Tuberculosis, Information, Action

scholarly journals Tingkat Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kesehatan di Puskesmas Sendana

2021 ◽  
pp. 8-17
Author(s):  
Zulfahmidah Zulfahmidah ◽  
Resky Asfiani Rahman
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Sector ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Quality Health ◽  
Quantitative Descriptive ◽  
Quality Health Services

Background and Objectives: Patient satisfaction is an indicator indicator of providing health services to the community. One of the development efforts in the health sector is the availability of quality health services such as the existence of a health center. Puskesmas must have good quality health services that can be seen from the performance or the perceived benefits, in order to give satisfaction to patients. The purpose of this study was to see the level of outpatient satisfaction with health services, so that it can be used as evaluation material for the health center. Methods: This study used a quantitative descriptive research method with a cross-sectional study design. The research variables included the quality of health services which consisted of aspects of reliability, responsiveness, empathy, facilities, and assurance. The population in this study were patients who visited the Sendana Health Center. The sampling technique was accidental sampling and obtained 31 respondents. Results: The results of the study the patient scores were analyzed and grouped according to their level in order to obtain a satisfaction level of 70.4% reliability aspects, 67.5% responsiveness, 66.9% empathy, 57.7% facilities, and 65.3% assurance. Conclusion: Overall satisfaction level is included in the satisfied category.

scholarly journals PENGARUH MUTU PELAYANAN RAWAT JALAN TERHADAP PERSEPSI PASIEN/KELUARGA DI RS MISI LEBAK BANTEN

2018 ◽  
Vol 3 (2) ◽  
pp. 91
Author(s):  
Sarma Eko Natalia Sinaga
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Univariate Analysis ◽  
Good Health ◽  
Outpatient Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Sense Of Satisfaction

Quality of health services for patients is a sense of satisfaction with the health services received. Where  the good quality is associated with recovery from illness, improvement of health status, good health service, physical facility, official friendliness, easy procedure and reasonable cost. The purpose of this study illustrates the effect of quality of outpatient services (age, responsiveness, tangibles) on patient  and  family perception at the RS Lebak Mission. The study design is descriptive with cross-sectional approach, in which a large sample of 110 respondents that are outpatients that have received health services. The independent variables in this study are age, responsiveness, tangibles while the dependent variable is the perception of patient and family. The Data collection is using questioners and the data analysis used univariate analysis and bivariat Chi-Square Test. From the statistical test obtained results that  there is a relationship between responsiveness to the quality of outpatient services (P = 0.000). The relationship between tangibles to the quality of outpatient services (P = 0.000). Hospitals should be able to provide physical facilities, the provision of the best care equipment, maintaining the cleanliness and neatness of the room in hospital. In addition, health workers should have the desire to provide the best assistance to patients.

The Relationship Between Patient Satisfaction with Interest in Using Health Services in Pamekasan Pegantenan Health Center

2020 ◽  
Vol 6 (1) ◽  
pp. 1-6
Author(s):  
Siti Mudlikah ◽  
Iing Yuli Indrawati ◽  
Diani Octaviyanti Handajani
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Objective Knowledge ◽  
Good Service ◽  
Cross Sectional ◽  
The Public ◽  
Quality Health ◽  
The Relationship ◽  
Quality Health Services

Puskesmas is one of the public sector services that prioritizes of quality health services. Good service is the hope of every visiting patient so that later the patient has and interest to make a return visit if you want to do the examination. Customer satisfaction or disappointment of service will affect his behavior after that. Objective: Knowledge the relationship between patient satisfaction with the interest to re-utilize healthservices at Pamekasan Pegantenan Puskesmas. The method of this research use Analytic, research with cross sectional approach. The, population of the study was 136 people using accidental sampling obtained by the number of samples 101 people. The results of this research is  from  101 respondent as many as 57 respondent (56,4%) said they were satisfaied with Puskesmas service and 85 respondent (84,2%) were interested to take advantage of health services at Pukesmas. The result of lambda test, it is found that p=0.0031 and α=0,05. So p<α, it means there is relationship. The conclusion of this reasearch istThere is relationship between patient satisfaction and interest in reusing health services provided by Pegantenan Pamekasan health center in May 2018

Sign in / Sign up

Export Citation Format

Share Document