scholarly journals The Effect of Quality Service Towards Outpatients Satisfaction at Poasia Community Health Centre

2020 ◽  
Vol 3 (4) ◽  
pp. 270-277
Author(s):  
Adryan Fristiohady ◽  
La Ode Muhammad Fitrawan ◽  
Yusniati Dwi Pemudi ◽  
Ruslin Ruslin ◽  
Sunandar Ihsan ◽  
...  
Keyword(s):  
Community Health ◽  
Gap Analysis ◽  
Health Centre ◽  
Outpatient Services ◽  
Five Dimensions ◽  
Average Value ◽  
Normality Test ◽  
Analysis Technique ◽  
Significant Difference

The quality of outpatient services can be measured by the SERVQUAL model that considers five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study aimed to look at the effect of service quality on outpatient satisfaction at the Poasia community health center's pharmacy. The subjects in this study were 33 outpatients. The analysis technique used is gap analysis to compare patients' expectations and reality, normality test data based on questionnaire patient satisfaction tested for validation. This study's results indicate the average value of the gap in the Poasia community health center's pharmacy, amounting to -0.44. From the value of the gap, the lowest gap value in the pharmacy center of Poasia is the place of service and the provision of inadequate drug information of -0.88. Based on the paired t-test where a significant value >0.05, Ho is rejected, and Ha accepted, which means a significant difference between the quality of service and patients' satisfaction in the Pharmacy of Puskesmas Poasia Kendari City. This study concludes that there is a significant gap between expectations and reality at the Poasia community health center's pharmacy.

scholarly journals Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Puuwatu Kota Kendari menggunakan Metode SERVQUAL

2020 ◽  
Vol 6 (1) ◽  
pp. 6-12 ◽  
Author(s):  
Adryan Fristiohady ◽  
La Ode Muhammad Fitrawan ◽  
Yusniati Dwi Pemudi ◽  
Sunandar Ihsan ◽  
Ruslin Ruslin ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Gap Analysis ◽  
Drug Information ◽  
Outpatient Services ◽  
Average Value ◽  
Normality Test ◽  
Analysis Technique ◽  
Significant Difference ◽  
Paired T Test

The quality of outpatient services can be measured by the SERVQUAL model that takes into account 5 dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The purpose of this study was to look at the effect of service quality on outpatient satisfaction at the Apotek Puskesmas Puuwatu Kota Kendari. The subjects in this study were 34 outpatients. The analysis technique used is gap analysis to compare expectations and reality received by patients, normality test data based on questionnaire patient satisfaction that has been tested for validation. The results of this study indicate the average value of the gap in the pharmacy of Apotek Puskesmas Puuwatu Kota Kendari amounting to 0.27. From the value of the gap, the lowest gap value in the pharmacy center of Puuwatu is the place of service, and the provision of inadequate drug information of -0.24. Based on the paired t-test where significant value> 0.05 then Ho is rejected and Ha accepted so that means a significant difference between the quality of service to the satisfaction of patients in Apotek Puskesmas Puuwatu Kota Kendari. This study concludes that there is a significant gap between expectations and reality at the Apotek Puskesmas Puuwatu Kendari City

scholarly journals SERVQUAL Gap Analysis of Nepalese Commercial Banks

The Batuk ◽  
2020 ◽  
Vol 6 (2) ◽  
pp. 42-52
Author(s):  
Makshindra Thapa
Keyword(s):  
Service Quality ◽  
Questionnaire Survey ◽  
Commercial Banks ◽  
Gap Analysis ◽  
Male And Female ◽  
Five Dimensions ◽  
Significant Difference ◽  
Sample Test

The main objective of this paper is to present empirical findings regarding service quality being offered by Nepalese commercial banks. The SERVQUAL gap analysis has-been applied to measure extent of service quality expected and actually perceived by the customers within five dimensions; tangibles, reliability, responsiveness, assurance and empathy. The gap analysis finding is based on responses of 216 bank customers. A questionnaire survey conducted consisting the SERVQUAL instrument with 22 items used for the survey originated by Parasuraman et al. (1988). The result of gap analysis showed that there remarkable service quality gaps in all five dimensions of SERVQUAL. Empathy and assurance have more gaps relative to other dimensions. Independent sample test showed that there is no significant difference between male and female respondent’s perceived gaps in service quality of these banks.

EFEKTIVITAS STRATEGI CLOZE STORY MAPPING TERHADAP KEMAMPUAN MEMBACA PEMAHAMAN PADA SISWA KELAS V DI SD 2 PADOKAN KASIHAN BANTUL

2018 ◽  
Vol 5 (1) ◽  
Author(s):  
Danuri Danuri ◽  
Dwendha Lahitani
Keyword(s):  
Data Analysis ◽  
Learning Strategy ◽  
T Test ◽  
Effective Learning ◽  
Average Value ◽  
Story Mapping ◽  
Analysis Technique ◽  
Significant Difference ◽  
Quasi Experimental ◽  
Class Average

This study aims to determine the effectiveness of CSM strategies on comprehension reading skills in classes V Padokan 2 Elementary School. The research method used is a quasi-experimental method. In this study the subjects of the study were VA class students as the control class and V C as the experimental class with 28 VA and VC class students. Quantitative data analysis technique used is the calculation of independent sample t-test. Based on data analysis and discussion, researchers can conclude that CSM strategies are more effective than conventional methods of reading comprehension learning. The results of this study indicate that there is a significant difference between the experimental class and the control class as evidenced by the results of the independent sample t-test obtained by the value of Asymp. Sig (2-Tailed) 0.014 <0.05. CSM strategy is an effective learning strategy seen from the average value of the experimental class posstest which is 81.61 higher than the control class average value of 72.96.

scholarly journals IRAQI Academic Admission System: A Performance Analysis Evaluation

2021 ◽  
pp. 141-147
Author(s):  
Sami Hasan ◽  
Talib M. Jawad Al Taleb ◽  
Aya Moufak Ismael
Keyword(s):  
Gap Analysis ◽  
End User ◽  
Highly Educated ◽  
Average Value ◽  
System A ◽  
Paper Questionnaire ◽  
Admission System ◽  
System Developer ◽  
Major Data

The service quality of any information-based system could be evaluated by the high-end user in such a way that the system developer or responsible intently might use these user experiences to improve, develop and benchmark their system. In this paper, questionnaire implemented to rate to what extent the academic admission system as a web site achieves performance. Data were collected from 21 users of the system; all of them are highly educated and have the experience of using the site. Quadrant and gap analysis were implemented to evaluate the weakness and strength of the data. The major data analyses were performed on the data collected in terms of its importance and satisfaction to the users. A number of statistical tools have been utilized such as average value and standard deviation to accomplish the objective of this paper.

scholarly journals The Quality of E-Learning Based on Learning Media Using Moodle LMS on Text of Observation Reports of Grade 10th Students of Vocational School Telkom Shandy Putra Medan

2020 ◽  
Vol 2 (2) ◽  
pp. 688-699
Author(s):  
Sukma Adelina Ray ◽  
Abdurahman Adisaputera ◽  
Isda Pramuniati
Keyword(s):  
Learning Outcomes ◽  
Vocational School ◽  
Development Research ◽  
Average Value ◽  
Significant Difference ◽  
Post Test ◽  
E Learning ◽  
The Difference ◽  
Media Learning

The aims of this study to find out the quality of E-learning based on learning media using Moodle LMS on text of observation. This type of research is development research in the field of education known as Research and Development (R&D). Development research (development research) is research that is used to produce certain products and test the effectiveness of these products (Tegeh and I.M, 2013). The result of this study show that The quality of e-learning based learning media using LMS Moodle which was developed as a learning media on the observation report text material is stated to be a useful and effective contribution in improving the quality of learning outcomes of 10th grade TJA1 Vocational School Telkom Shandy Putra Medan. This is because there is a significant difference in the learning outcomes of the average value of students before using e-learning based learning media (pre-test) ie 57.0 or only about 52% are able to exceed KKM and after using e-based learning media learning using LMS Moodle (post-test) the average value of students increased to 77.0% or can be interpreted as 100% of students able to exceed the KKM. Based on these data the difference is increased by 20% or can be interpreted student learning outcomes increased by 58%.

scholarly journals Pengaruh Kualitas Produk, Merek Dan Promosi Terhadap Loyalitas Pelanggan Rokok

Manajerial ◽  
2017 ◽  
Vol 9 (1) ◽  
pp. 21
Author(s):  
Ruly Frans Pardede ◽  
Hamdy Hadi
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Quantitative Approach ◽  
Tobacco Products ◽  
Analysis Technique ◽  
Significant Difference ◽  
Data Collection Technique

<p align="justify">This study uses a quantitative approach to data collection technique using a questionnaire. The population used in this study are all customers who use tobacco products Gudang Garam International, while method of sample using accidental sampling technique is the technique of sample withdrawal by chance, so the number of samples obtained as many as 100 people. The data analysis technique used in this study is the analysis of regression and correlation. The results revealed a significant difference between the quality of the product, brand and promotion jointly on customer loyalty cigarettes Gudang Garam International. The result proved that the customer loyalty is assumed to be positively affected by the price and the service that pertain in Alakasa Extrusindo Company. The result proved that the customer loyalty was simultaneous affected by the price and service.</p><p> </p>

scholarly journals Level of knowledge about handwashing and hand sanitizer at Taro village, Gianyar before and after counseling

2022 ◽  
Vol 13 (1) ◽  
pp. 250-254
Author(s):  
Maftuhatur Rizkiyah Putri ◽  
Almira Disya Salsabil ◽  
I Made Agus Dwipayana ◽  
Widati Fatmaningrum
Keyword(s):  
T Test ◽  
Paired Sample ◽  
Hand Sanitizer ◽  
Average Value ◽  
Normality Test ◽  
Significant Difference ◽  
Before And After ◽  
Kolmogorov Smirnov ◽  
Level Of Knowledge ◽  
Test For Normality

Introduction: The COVID-19 pandemic has harmed various fields, and people's activities cannot run as usual. Prevention of the transmission of COVID-19 is very important to be applied in everyday life. Washing hands with soap or hand sanitizer is easy and inexpensive prevention to do, but there are still many people who are wrong in practicing it. This needs to be done more counseling and education to the community in order to increase public knowledge about handwashing and hand sanitizer. Method: This research is an analytic study with a research design using a one-group pretest-posttest design. Using 31 respondents from Taro villagers who attended the counseling. Data analysis using Paired Sample T-test and Kolmogorov-Smirnov Test for Normality Test. Result: The average value of knowledge before counseling is 53.8710 while the value after counseling is 82.9677. Paired Sample T-test and obtained a significance value of 0.000 so that a significant difference was found (<0.005) between the values before and after counseling. Conclusion: There is a significant difference in the level of knowledge before and after handwashing and hand sanitizer counseling.

scholarly journals Pembelajaran Kooperatif Tipe TGT (Team Games Tournament) Dalam Menigkatkan Hasil Belajar Pasing Bawah Permainan Bola Voli Siswa SMA Negeri 2 Bone

2021 ◽  
Vol 6 (1) ◽  
pp. 150-157
Author(s):  
Andi Amry Yahya ◽  
Sarifuddin Arham
Keyword(s):  
Cooperative Learning ◽  
Random Sampling ◽  
Mean Value ◽  
T Test ◽  
Average Value ◽  
Team Games ◽  
Analysis Technique ◽  
Significant Difference ◽  
The Difference ◽  
Better Than

This study was conducted to determine the effect of the learning method (TGT) and conventional learning methods on the learning outcomes of passing under volleyball in SMA Negeri 2 Bone students. This research method is a type of experimental research selected by random sampling then given a pretest and posttest with a population of all students of SMA Negeri 2 Bone. Furthermore, 2 (two) classes that have been randomly selected are then given treatment in the form of physical education learning in the form of the TGT cooperative learning model and the other one is not given treatment or carries out conventional learning. The data analysis technique used t test with a significant level of 0.05. The result of the unpaired t-test calculation shows that the t value is 5.069 and the probability value is 0.000 which is smaller than the α 0.05, which means that there is a significant difference in the effect between cooperative learning type TGT and conventional learning on improving the ability to pass under volleyball (p <0.05). The difference seen from the mean value of the final passing under test in the cooperative learning class TGT is 10.14 greater than the average value of the conventional class final test of 7.94. Thus it can be said that the TGT type of cooperative learning is better than conventional learning in improving the ability to pass under volleyball in SMA Negeri 2 Bone students.Keywords: TGT, under-passing, volleyball, student learning outcomes.AbstrakPenelitian ini dilakukan untuk mengetahui pengaruh antara metode pembelajaran (TGT) dan metode pembelajaran konvensional terhadap hasil belajar passing bawah permainan bola voli siswa SMA Negeri 2 Bone. Metode penelitian ini merupakan jenis penelitian eksperimen yang dipilih secara random sampling kemudian diberi pretest dan posttest dengan populasi seluruh siswa SMA Negeri 2 Bone. Selanjutnya 2 (dua) kelas yang telah dipilih secara acak kemudian diberikan perlakuan berupa pembelajaran pendidikan jasmani dalam bentuk model pembelajaran kooperatif tipe TGT dan yang satunya tidak diberi perlakuan atau melakukan pembelajaran secara konvensional. teknik analisis data yang digunakan uji t dengan taraf signifikan 0.05. Hasil perhitungan uji-t tidak berpasangan menunjukkan nilai t yaitu 5,069 dan nilai probabilitas yaitu 0,000 lebih kecil dari nilai α 0.05 berarti ada perbedaan pengaruh yang signifikan antara pembelajaran kooperatif tipe TGT dan pembelajaran konvensional terhadap peningkatan kemampuan passing bawah bolavoli (p < 0.05). Perbedaan dilihat dari nilai rata-rata tes akhir passing bawah kelas pembelajaran kooperatif tipe TGT sebesar 10,14 lebih besar dari nilai rata-rata tes akhir kelas konvensional sebesar 7,94. Dengan demikian dapat dikatakan bahwa pembelajaran kooperatif tipe TGT lebih baik dibandingkan pembelajaran konvensional dalam meningkatkan kemampuan passing bawah bola voli pada siswa SMA Negeri 2 Bone.Kata kunci: TGT, passing bawah, bolavoli, hasil belajar siswa. 

scholarly journals A SERVQUAL-Based Framework for Assessing Quality of International Branch Campuses in UAE

SAGE Open ◽  
2017 ◽  
Vol 7 (1) ◽  
pp. 215824401667629 ◽  
Author(s):  
Khyati Shetty Datta ◽  
Julie Vardhan
Keyword(s):  
Service Quality ◽  
United Arab Emirates ◽  
Management Education ◽  
Branch Campus ◽  
Five Dimensions ◽  
Branch Campuses ◽  
Significant Difference ◽  
Management Institutions ◽  
Service Standards

The quality of education provided in management institutions is a matter of debate in every country. With a rapid growth in the economy, the quality of management education provided in the United Arab Emirates (UAE) has also been a topic in the forefront. The burgeoning growth in this sector, with mushrooming “branch campuses” from around the world in the UAE, has led policy makers to reflect on the importance of quality of management education being imparted. The main purpose of this article is to explore the quality of management education in the UAE, and the study draws on the SERVQUAL model for the same. The study investigates the five dimensions (responsiveness, assurance, tangibility, empathy, and reliability) of service quality and identifies the gap between the perception and expectation, examining service standards across seven branch campus universities for management education providers in the UAE. A questionnaire survey with 300 university students from seven different branch campus universities in the UAE was conducted. The key findings of the study revealed a significant difference between the student’s expectations from management education and their perception in all five dimensions of service quality. The gaps were compared across the five dimensions, and the highest and the lowest service quality gaps were given to assurance and responsiveness, respectively.

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