EFFECTS OF WORKFORCE DIVERSITY ON TEAM PERFORMANCE AT MOI TEACHING AND REFERRAL HOSPITAL
Dealing with increasing level of workforce diversity that is within modern employee management of diversity has been progressively a matter of interest to many organization’s management programs that are adopted steadily. The purpose of the study was to establish the effects of cultural diversity on team performance. The study was guided by social identity theory and symbolic interactionist theory. The study adopted a descriptive survey research design. The research targeted 373 respondents comprising of top managers, middle level managers and other employees from Moi teaching and referral hospital Eldoret. For the purpose of getting a representative sample, the researcher used a purposive sampling method to sample top and middle level managers and simple random technique to sample other employees. Questionnaires were used as data collection instruments. A Cronbach’s alpha was used to assess the reliability coefficient of the research instruments. The instruments were pre-tested to improve its validity and relevance to the objectives of the study. The questionnaires were scrutinized for errors and omissions, ambiguity, legibility and relevance. The data was analysed using regression model and presented in tables and charts. The findings of this study indicated that the study variable cultural diversity (p=0.000) had a significant relationship with team performance. Based on the finding of this study, it is recommended that Moi teaching and referral hospital Eldoret to achieve a high level of efficiency and effective in service provision, the management in the company must ensure that adoption of diverse workforce strategies. The study suggests that further research be done on the same field but in other sectors or organizations also further research should focus on other aspects of workforce diversity.