scholarly journals Implementation of a Unified Billing System in Housing and Communal Services

2020 ◽  
Vol 6 (6) ◽  
pp. 205-210
Author(s):  
O. Mamanazarov ◽  
D. Inoyatova

In this article, the main topics and goals of the work such as the study of billing systems of public services and the development of requirements, determining the needs in the system being created, analyzing the world’s best practices for combining all public services in one information field, determining ways to create a complex of unified billing system taking into account common technical requirements for billing systems, determining ways to develop and update the software to improve the quality of services to consumers in a single billing system are widely revealed. It is also worth noting that in this article, based on the study of modern Russian and international experience in implementing and improving a unified billing system in the industry of housing and communal services analyzed the existing barriers and the development of the industry, describes the main opportunities and promising areas of program support, organizational-economic and administrative measures to improve accessibility and improve housing and utilities and minimize utility costs of the population. Specific directions for Federal and international regional authorities to increase the investment attractiveness of innovative housing and communal services and the transition of this industry to an innovative vector of development are proposed.

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.


2020 ◽  
Vol 17 ◽  
pp. 00143 ◽  
Author(s):  
Niyaz Azatovich Safiullin ◽  
Gulnara Rinatovna Valieva ◽  
Dzhaudat Ibragimovich Faizrahmanov ◽  
Luisa Nizamovna Savushkina ◽  
Chulpan Malikovna Kurakova

The article discusses the features of the provision of public services in electronic form. The dynamics of the provision of public services in the Republic of Tatarstan is given. A review of the existing methodologies for assessing the quality of the provision of electronic public services is given. The authors’ methodology for assessing the quality of the provision of state and municipal services in electronic form is proposed. An authorized executive body has been identified which is responsible for organizing the assessment of the quality of services. Formulas of individual indicators of the technique are developed. As an example, the assessment of the provision of the public service “Providing information obtained in the course of accounting for reclaimed land” is calculated. A polygon of the effectiveness of the provision of state and municipal services in electronic form is proposed. Measures to eliminate identified deficiencies in the provision of services are proposed. The authors make the conclusion about the importance of assessing the quality of services and the relevance of the proposed methodology.


2010 ◽  
Vol 108-111 ◽  
pp. 884-887
Author(s):  
Jian Hua Adu

This paper discussed accounting and billing system for HPC Cluster. This accounting and billing system mainly addresses to resolve the problem of accounting and billing of resources usage and provides good quality of services for users. This paper will introduce the basic implementing mechanism, collecting process of resources usage information, resource price policy and etc. The algorithm which gets cost by resources object with dynamic price is proposed. It suits the characteristics of HPC Cluster and can reduce the load of the center server and reflect the usage of resource.


Author(s):  
Svitlana Kucherenko ◽  
Viacheslav Riznyk

The subject of research is the process of modernization of the system of provision of state services of local authorities in Ukraine. The purpose of the article is to clarify the current level of public service provision by local authorities and to develop ways to improve the functioning system of administrative services in the united territorial communities of Ukraine. The aim of the article are: to examine the essence of decentralization and reveal the mechanism of functioning of the united territorial communities; reveal the content of the extended powers of local governments; explore the conceptual framework of state incentives for the process of voluntary association of communities in Ukraine; to identify the real degree of quality, availability and approach of management services to the population through the network of centers providing administrative services; reveal the problems of coexistence and duplication of functions of the district and society; explore promising areas of municipal cooperation and identify the leading regions; consider the functions of the Ukrainian electronic service iGov and justify the problems and prospects for its implementation in the process of public services of local authorities in Ukraine modernization. Research methods. In the process of research, the following general and specific scientific research methods were applied: a systematic approach, methods of logical generalization and comparison, scientific abstraction, methods of synthesis, logical generalization and analogies. The methodological base of the research was made by scientific works of domestic and foreign scientists and leading specialists, analytical materials on the research problem. Results of the work. The essence of decentralization and the mechanism of functioning of united territorial communities are revealed. Analyzed changes in the powers of local governments and highlighted the mechanism for the provision of administrative services. The directions of state stimulation of the process of voluntary association of communities in Ukraine are investigated. It was revealed that in spite of the fact that the united communities received the authority and resource of the population are partially or completely dissatisfied with the quality of services provided by local authorities. The problem of duplication of functions of structural divisions is revealed - a district-united community. The necessity of the development and adoption of effective by-laws and regulations has been substantiated, and they regulate the procedure for the application and implementation of existing laws in the field of decentralization and self-government. The prospective directions of municipal cooperation are investigated and it is revealed that Poltava region is the leader in Ukraine in the number of concluded inter-municipal cooperation agreements. Analyzed international technical assistance projects aimed at reforming self-government. The Ukrainian electronic service iGov and the reasonable prospects of its widespread implementation have been investigated. Practical implications. The results of the study can be used by both local and state authorities to consider the possibilities of modernization of public services in Ukraine in the context of decentralization reforms. Conclusions.  The study led to the conclusion that today the population is partially or completely dissatisfied with the quality of services provided by local authorities. However, we believe that Ukraine is able to modernize state services of local authorities and bring them as close as possible to citizens. To improve the functioning of the system of providing administrative services in the united territorial communities of Ukraine, in our opinion, it is necessary: to develop effective by-laws and regulations that regulate the procedure for applying and implementing laws on local self-government; ensure the organizational unity of the front office and back office of the centers providing administrative services of the united territorial communities; to expand the list of administrative services provided to residents of united territorial communities; provide state support for expanding the network of united territorial communities to cover the entire territory of Ukraine; develop and implement educational programs for certain categories of civil servants and officials of local governments in the provision of administrative services; to ensure the widespread introduction and use in the regions of the electronic portal of state services iGov, which will make it possible to effectively combat corruption and improve business processes in state and municipal authorities.


2019 ◽  
Vol 20 (1-2) ◽  
pp. 35-40
Author(s):  
Agata Pomykała

The aim of the article is the presentation the history of the creation and development of bus transport in Malta, including the beginning of bus transport in the first years of the twentieth century. It also presents the reforms from the 1970s and changes that have occurred in recent years. Bus transport was covered the system of contracted public services with specification of minimum quality requirements, which led to the optimization and modernization of the bus park, improvement of the quality of services and increase in the number of passengers.


2021 ◽  
Vol 15 (3) ◽  
pp. 518-537
Author(s):  
Tania Arrieta Hernandez

This article examines the changing landscape of public service provision in the UK during austerity. Austerity is presented through the notions of retrenchment, decentralisation and shifts in governance. The analysis shows that retrenchment and decentralisation eroded the capacity of public institutions to protect the provision of vital public services. This is revealed through the reduced provision of non-statutory services and the reinforcement of inequalities in service provision. Shifts in governance have led to mixed outcomes in the quality of services. This article also addresses how austerity influenced many of the problems observed in service provision during the COVID-19 pandemic. Vital public services in the UK faced the pandemic with a diminished resource base, heightened inequalities and significant fragmentation in service provision.


2021 ◽  
Vol 2021 (23) ◽  
pp. 43-53
Author(s):  
Polina Tolok ◽  
◽  
Volodymyr Shemayev ◽  

Introduction. Recently, the role of ports in Ukraine has been transformed from a physically strategic gateway to a participant in integrated global supply chains, accompanied by competition in the quality of services. This requires a comprehensive improvement in the performance of the organizational system of ports, in particular, to assess the effectiveness of its activities.Problem Statement. Key performance indicators (KPIs) in the port industry of Ukraine have been developed with changes in the paradigm of ports. The last transformation began with a fundamental transition of the cargo processing process from labor-intensive to capital-intensive, and the growth of world trade and increased inter-port competition have led to a reduction in port monopolies. Increased investment needs and competitive behavior have led to increased private sector participation in the provision of cargo handling services and the subsequent transition from purely state ports to lessor ports (landlord model). For landlord ports, the quality of services determines their competitive position vis-à-vis other ports and intermodal alternatives. Such ports contribute to the quality of services directly through land and water access infrastructure, as well as by providing land suitable for modern loading and unloading operations, regulating the movement of ships and land transport within the port; as well as due to charged port fees and tariffs, including private service providers. This necessitates the expansion of the system of key indicators for measuring port performance (KPI).Purpose. Scientific and methodological substantiation of KPIs system of seaports and development of proposals for their monitoring and reporting (on the example of the Ukrainian Sea Ports Authority (hereinafter — SE «USPA»), taking into account international experience in this field.Materials and methods. The theoretical and methodological basis of the work is a set of methods and techniques of scientific research: logical generalization—determining the content of the assessment of the effectiveness of ports; analysis and synthesis - to study the peculiarities of these enterprises, to identify trends in their development in the context of determining the criteria for forming a system of indicators for evaluation; system approach — in determining the elements of the KPI system; statistical methods – to analyze the financial and economic condition of economic entities.Results. The study proposes scientific and methodological principles of forming a system of key indicators for measuring the efficiency of ports of Ukraine, which include: substantiation of criteria, definition of the list of KPIs; determining the stages of the process of their monitoring and reporting (on the example of the activities of USPA, taking into account international experience in this field.Conclusions. The proposed scientific and methodological recommendations for assessing the efficiency of ports with the help of the developed KPI system and the procedure for their application at the enterprise can be applied at state enterprises of the transport and infrastructure sector. The development of communication tools between system developers and those responsible for their implementation in order to increase the efficiency of ports is the subject of further research.Keywords: key perfomance indicators, KPI, criteria, seaport, transport infrastructure


Author(s):  
Wibowo Wibowo

<p><em>The government and the company are agents which provides services should improve the quality of delivering their services. For winning competition, a company should have strategies/methods how to make client or customers interested in services delivered. Government institution should improve quality of services, so citizens will appreciate to government institution and would contribute in development process. How did they do? Adopted and implemented information &amp; technology communication is one of the answer. Based on experience in many countries and companies are the evidences of the usefulness of implementation of ICT</em></p><p> </p>


Author(s):  
Iveta Katelo ◽  
Irēna Kokina ◽  
Vitālijs Raščevskis

Improvement of quality of public services is one of the important goals in the advancement of the operation of state / public administration in Latvia. The aim of the research was to evaluate the quality of customer service in the institutions of public administration in Latvia, to perform the factor analysis of the collected data.The research was based on the selection of customers of public services, in total of 292 people in Riga and in Latvian regional centres in 2017-2018. The research was conducted in public institutions of Latvian regions that provide social assistance (SSIA – the State Social Insurance Agency), offer employment promotion services (SEA – the State Employment Agency); realize tax policy in the state (SRS – the State Revenue Service), implement the state environmental protection policy (MEPRD – Ministry of Environment Protection and Regional Development); provide legal aid services (DC – Daugavpils Court). The quality of services provided to the clients of corresponding institutions was evaluated. For the data collection, the service quality assessment model – the SERVQUAL instrument (Parasuraman et al., 1988) was used, as well as the analysis of the research data factors was carried out.The service quality assessment revealed that the performance of public service organizations in Latvia does not meet the customers’ expectations. The evaluation of service quality provided by public authorities, as well as their regular monitoring would improve the quality of services provided. 


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