scholarly journals Quality assessment of electronic state and municipal services using the example of the ministry of agriculture of the Russian Federation

2020 ◽  
Vol 17 ◽  
pp. 00143 ◽  
Author(s):  
Niyaz Azatovich Safiullin ◽  
Gulnara Rinatovna Valieva ◽  
Dzhaudat Ibragimovich Faizrahmanov ◽  
Luisa Nizamovna Savushkina ◽  
Chulpan Malikovna Kurakova
Keyword(s):  
Public Services ◽  
Quality Of Services ◽  
Municipal Services ◽  
Reclaimed Land ◽  
The Public ◽  
Electronic Form ◽  
Provision Of Services ◽  
The Russian Federation ◽  
The Republic

The article discusses the features of the provision of public services in electronic form. The dynamics of the provision of public services in the Republic of Tatarstan is given. A review of the existing methodologies for assessing the quality of the provision of electronic public services is given. The authors’ methodology for assessing the quality of the provision of state and municipal services in electronic form is proposed. An authorized executive body has been identified which is responsible for organizing the assessment of the quality of services. Formulas of individual indicators of the technique are developed. As an example, the assessment of the provision of the public service “Providing information obtained in the course of accounting for reclaimed land” is calculated. A polygon of the effectiveness of the provision of state and municipal services in electronic form is proposed. Measures to eliminate identified deficiencies in the provision of services are proposed. The authors make the conclusion about the importance of assessing the quality of services and the relevance of the proposed methodology.

scholarly journals Rates regulation of the sphere of solid municipal waste management

2021 ◽  
Vol 12 (2) ◽  
pp. 51-58
Author(s):  
Olga V. Kuznetsova
Keyword(s):  
Waste Management ◽  
Positive Impact ◽  
Municipal Waste ◽  
Quality Of Services ◽  
Compensation Mechanism ◽  
Municipal Services ◽  
The Public ◽  
Municipal Waste Management ◽  
Solid Municipal Waste

In Russia, the problem of garbage is very acute, but only in recent years attempts have been made to solve it. One of the directions is the systematization of the industry and the transfer of responsibility for the removal, sorting and disposal of garbage to regional operators. The compensation mechanism for the costs of such companies involves the establishment of a tariff for municipal services for the treatment of MSW. Setting a tariff that would cover all the costs of regional operators and at the same time be accessible to the public is not an easy task, especially since it should also provide for investment costs for the development of the industry. One of the ways to reduce the tariff is digitalization. The experience of using modern digital solutions shows that they can not only improve the quality of services provided, but also reduce costs, which will have a positive impact on the amount of the tariff for municipal services for the treatment of MSW. The article deals with the problems of tariff regulation of the sphere of solid municipal waste management, for which the method of tariff formation is given, the factors that determine the amount of payment for utility services for solid municipal waste management, as well as the problems of the industry that affect the tariff. The problem of garbage is the most urgent, and the issue of competent financing, including through the establishment of a tariff, will help to overcome the main barriers to its solution.

scholarly journals ANALYSIS OF ADMINISTRATIVE REGULATIONS FOR THE PROVISION OF PUBLIC SERVICES OF THE PENSION FUND OF THE RUSSIAN FEDERATION

2019 ◽  
pp. 14-19
Author(s):  
S. V. Kolmakov
Keyword(s):  
Russian Federation ◽  
Public Services ◽  
Pension Fund ◽  
The State ◽  
Specific Service ◽  
Electronic Form ◽  
The Russian Federation ◽  
Administrative Regulation

The quality of rendered public services depends, among other things, on the elaboration of regulatory legal acts in this area and their actual implementation by state authorities and organizations. The final regulatory legal act establishing the procedure for interaction and the standard for the provision of a specific service is the administrative regulation. This article examines the administrative regulations for the provision of public services by the Pension Fund of the Russian Federation for compliance with federal regulatory legal acts of the Russian Federation. The emphasis is on the electronic form of interaction between the state and the person.

scholarly journals STRATEGIES TO IMPROVE THE QUALITY OF PASSPORT SERVICES IN IMMIGRATION OF INDONESIA

2020 ◽  
Vol 1 (1) ◽  
pp. 35-54
Author(s):  
Deandra Rizkiara Maheswari
Keyword(s):  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Community Needs ◽  
Excellent Service ◽  
Directorate General ◽  
Descriptive Approach ◽  
The Republic ◽  
Service Standards

The Directorate General of Immigration, under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia as a public organization, should provide public services to the community. Various efforts have been made to provide the best passport services, but there are still some complaints from the public and problems with passport services. Therefore, it is crucial to improve the quality of passport services for Indonesian citizens. The problems discussed in this study are how the strategy in improving the quality of passport-making services can be applied by the Immigration Office in Indonesia and the obstacles faced in improving the quality of passport services in Indonesia. The research method used in this research is a qualitative method with a descriptive approach. The results of this study are that there are 4 (four) steps and strategies to improve the quality of passport services: Improving employee competence in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.

scholarly journals Optimization of the Educational Expenses in the Municipal Districts

2020 ◽  
pp. 62-80
Author(s):  
E. V. Orlov ◽  
A. A. Brut-Brulyako
Keyword(s):  
Russian Federation ◽  
Human Potential ◽  
Financial Resources ◽  
Quality Of Services ◽  
Municipal Services ◽  
Non Profit ◽  
Financial Difficulties ◽  
The Russian Federation ◽  
The Cost

In modern conditions, the vast majority of municipalities in the Russian Federation are expe­riencing financial difficulties associated with a lack of incoming financial resources and a con­stant increase in costs. The key to improving the situation is to reduce costs and redistribute the released resources to activities aimed at improving the quality of public and municipal services provided to the population. Non-profit concession allows to combine efforts, finances, human potential and direct concentrated resources to solving priority problems. The purpose of the article is to confirm the hypothesis that the use of non-profit concessions will reduce the cost of providing education while maintaining or improving the quality of services provided to the population in this area. The results obtained in the course of the study can be used to increase the effectiveness of education systems in the municipal districts of all regions of the Russian Federation, and their individual elements will be suitable for use in similar purposes in towns.

scholarly journals KUALITAS PELAYANAN PUBLIK DI KANTOR CAMAT RUMBAI PESISIR

Jurnal Niara ◽  
2017 ◽  
Vol 9 (2) ◽  
pp. 109-114
Author(s):  
Eka Eka
Keyword(s):  
Organizational Communication ◽  
Public Services ◽  
Work Motivation ◽  
Turnaround Time ◽  
Quality Of Services ◽  
Communication Climate ◽  
District Office ◽  
The Public ◽  
Flow Of Information

Public services at the district office coastal fringe. The quality of public services can be measured include the following elements: the turnaround time of service, details of fees or tariffs, procedures, facilities and infrastructure. In the implementation of public services in the district during the coastal fringe still constraints in implementing the four elements of the charter, because of the lack of openness to the public, although the sub-district officials had to undertake socialization activities that also involve the public. Although officially a maximum service is 15 minutes, the findings in the field expressed ketidaksusuaian with what has been set. The factors that affect the quality of services at the district office coastal fringe is: 1. Work Motivation bureaucracy and apparatus; 2. The ability of the apparatus; 3.pengawasan / social control; 4. The behavior of bureaucracy / apparatus; 5. Communication, disposition and bureaucratic structure and organizational communication climate and the flow of information; and 6. Restructuring the organization.

scholarly journals Citizen satisfaction with municipal services: The case of Konya

2017 ◽  
Vol 7 (1) ◽  
pp. 24-33
Author(s):  
Erhan Örselli ◽  
Erdal Bayrakçı ◽  
Selcuk Kahraman
Keyword(s):  
Service Quality ◽  
Local Governments ◽  
Public Services ◽  
Municipal Services ◽  
Citizen Satisfaction ◽  
The Public ◽  
Local Public Services ◽  
Local Services ◽  
And Performance

  Abstract Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and evaluating how successful they are in the public eye. The level of citizen satisfaction, citizens’ experiences and perceptions about local services and their ideas about the legitimacy, credibility and performance of Mayor affect the success of local governments, particularly municipalities, in a positive or a negative way. This study aims to develop “a citizen report” about the local services in Konya by identifying how satisfied people are with the quality of the local public services provided by Konya Municipality. Keywords: Local public services, service quality, citizen satisfaction, citizen report.  

Assessing the quality of public health in the Russian Federation and Israel: Main problems and solutions

2020 ◽  
Vol 19 (4) ◽  
pp. 618-632
Author(s):  
A.S. Panchenko
Keyword(s):  
Public Health ◽  
Russian Federation ◽  
Population Based ◽  
The Public ◽  
Disability Adjusted Life ◽  
Problems And Solutions ◽  
The Russian Federation ◽  
Disability Adjusted Life Year ◽  
Practical Recommendations

Subject. The article addresses the public health in the Russian Federation and Israel. Objectives. The focus is on researching the state of public health in Russia and Israel, using the Global Burden of Disease (GBD) project methodology, identifying problem areas and searching for possible ways to improve the quality of health of the Russian population based on the experience of Israel. Methods. The study draws on the ideology of the GBD project, which is based on the Disability-Adjusted Life-Year (DALY) metric. Results. The paper reveals the main causes of DALY losses and important risk factors for cancer for Russia and Israel. The findings show that the total DALY losses for Russia exceed Israeli values. The same is true for cancer diseases. Conclusions. Activities in Israel aimed at improving the quality of public health, the effectiveness of which has been proven, can serve as practical recommendations for Russia. The method of analysis, using the ideology of the GBD project, can be used as a tool for quantitative and comparative assessment of the public health.

Evolution of the public administration system. The Republic of Estonia

2020 ◽  
Vol 22 (4) ◽  
pp. 82-118
Author(s):  
YANA TOOM ◽  
◽  
VALENTINA V. KOMLEVA ◽  
Keyword(s):  
Public Administration ◽  
Administration System ◽  
The Public ◽  
Administrative Reforms ◽  
Social Sphere ◽  
External Threats ◽  
The Social ◽  
The Republic

The article studies the main stages and features of the evolution of the public administration system in the Republic of Estonia after 1992. This paper presents brief geographical and socio-economic characteristics that largely determine the development of the country’s public administration. The evolution of the institution of the presidency, executive, and legislative powers are considered. The role of parliament and mechanisms for coordinating the interests of different groups of the population for the development of the country is especially emphasized. The authors analyze the state and administrative reforms of recent years, which were aimed at improving the quality of services provided to the population, increasing the competitiveness of different parts of Estonia, as well as optimizing public spending and management structure. The introduction of digital technologies into the sphere of public administration, healthcare, education, and the social sphere is of a notable place. Such phenomena as e-residency, e-federation, and other digital projects are considered. The development of a digital system of interstate interaction between Estonia and Finland made it possible to create the world’s first e-federation, and the digitization of all strategically important information and its transfer to cloud storage speaks of the creation of the world’s first e-residency, a special residence of data outside the country’s borders to ensure digital continuity and statehood in the event of critical malfunctions or external threats.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

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