scholarly journals Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services

2019 ◽  
Vol 11 (20) ◽  
pp. 5829 ◽  
Author(s):  
Rubén Cordera ◽  
Soledad Nogués ◽  
Esther González-González ◽  
Luigi dell’Olio
Keyword(s):  
Public Transport ◽  
User Satisfaction ◽  
Goodness Of Fit ◽  
Sustainable Mobility ◽  
Transport Services ◽  
Spatial Differences ◽  
Ordered Probit Models ◽  
Improve Service Quality ◽  
The City ◽  
Modelling Process

Knowing public transport service’s user satisfaction is essential to maintaining and increasing its quality and demand. Several studies have analysed the factors influencing users’ satisfaction, considering their perceptions of specific attributes of the service. However, other aspects, such as the spatial distribution of users, i.e., their origin neighbourhoods, could significantly affect their satisfaction with the service, showing social inequity patterns. This paper proposes a new methodology to evaluate whether these spatial differences in satisfaction exist. Using the city of Santander (Spain) as an example, ordered probit models have been estimated, linking the bus users’ overall satisfaction with variables that include their perceptions of the service and socio-demographic characteristics, and with dummy variables which classify each trip according to its neighbourhood origin. Our results confirm the existence of variations in satisfaction depending on the area of the city under study. In addition, user characterization variables, such as age, which were not significant when considering the city as a whole, proved to be influential in some areas. The estimated model, considering spatial differences, had a higher goodness of fit than that of models not taking zoning into account, and reproduced the overall satisfaction pattern presented in the study area with less error. The consideration of spatial differences in the modelling process enabled the detection of priority areas in which to implement measures to improve service quality and equity, thus increasing the use of public transport and supporting the promotion of a more sustainable mobility.

scholarly journals Elaboração do Plano de Mobilidade Urbana de uma cidade de pequeno porte: o caso de Cachoeira do Sul, Brasil

2020 ◽  
Vol 42 ◽  
pp. 20
Author(s):  
Vagner Stefanello ◽  
Enzo Del Olmo Pozzatti ◽  
Tailor Johann Bueno ◽  
Brenda Medeiros Pereira ◽  
Alejandro Ruiz- Padillo
Keyword(s):  
Public Transport ◽  
Urban Mobility ◽  
Sustainable Mobility ◽  
Transport Services ◽  
The City ◽  
Santa Maria ◽  
Public Transport Services

Following the approval of Law 12.587.12 and an institution of the National Urban Mobility Policy, Brazilian municipalities started adapting new principles of sustainable mobility, thus preparing their Mobility Plans. The city of Cachoeira do Sul, with support from the Santa Maria Federal University (Cachoeira do Sul Campus), has recently developed its plan that focus on current city needs and prioritizing non-motorized modes of transport and public transport services. This paper aims at presenting the process of developing the Plan and extension actions to promote it. During its development, meetings and workshops related to the theme were held, as well as public audiences and technologies were again involved in the analysis of the city's needs regarding mobility. The information collected based diagnostics and analysis to solve current problems. Finally, this paper also presents activities related to the implementation of the Urban Mobility Plan, which shall succeed through actions implemented, their effective monitoring and the support of the population for the principles of sustainable mobility.

scholarly journals Linking Public Transport User Satisfaction with Service Accessibility for Sustainable Mobility Planning

2021 ◽  
Vol 10 (4) ◽  
pp. 235
Author(s):  
Giuseppe Inturri ◽  
Nadia Giuffrida ◽  
Michela Le Pira ◽  
Martina Fazio ◽  
Matteo Ignaccolo
Keyword(s):  
Student Satisfaction ◽  
Public Transport ◽  
User Satisfaction ◽  
Urban Policy ◽  
Free Access ◽  
Quality Improvements ◽  
Sustainable Mobility ◽  
Statistical Correlations ◽  
Transport Services ◽  
Transit Ridership

Increasing the Quality of Service (QoS) of Public Transport (PT), in order to attract more users, is one of the goals of transport companies and urban policy-makers. A continuous monitoring of data on users’ satisfaction is desirable, but most of the time such process is costly. Finding correlations between PT accessibility, user satisfaction and PT ridership might be the key to prioritize where and how service quality improvements have to be put in place. The aim of this paper is to investigate the correlation among PT use, user satisfaction and PT accessibility using a spatial and statistical approach to find useful and simple indicators for sustainable mobility planning. The case study is Catania, a medium-sized city located in southern Italy, with a focus on the mobility of University students. In this respect, students experienced fare-free PT from 2018 to 2020 as one of the main results of collaboration between the University and the two urban PT operators, providing free access to bus and metro transport services in the city. Student satisfaction and relevant data regarding their mobility behavior were constantly monitored via a web survey: the analysis conducted in this study is based on a database of about 4000 responses collected between 2018 and 2019. Spatial and statistical correlations between user satisfaction, transit ridership and accessibility will provide useful information for a correct planning and management of PT networks by transport companies, highlighting diverse insights for different PT options.

THE DEVELOPMENT AND SYSTEMATIC STUDY OF THE PROGRAM OF MEASURES ON IMPROVEMENT OF ORGANIZATION OF TRANSPORT SERVICE OF THE POPULATION IN THE METROPOLIS

2020 ◽  
Vol 4 (26) ◽  
pp. 91-95
Author(s):  
D. A. Smirnov ◽  
Keyword(s):  
Transport System ◽  
Systematic Study ◽  
Public Transport ◽  
Road Network ◽  
System Development ◽  
Transport Service ◽  
Transport Services ◽  
The City

The article reveals the content of measures to improve the organization of transport services in the metropolis. The key directions of the city transport system development are considered. The analysis of the offered offers is carried out. Keywords: metropolis, transport development, public transport, street and road network.

scholarly journals A GIS-Based Methodology for Evaluating the Increase in Multimodal Transport between Bicycle and Rail Transport Systems. A Case Study in Palermo

2021 ◽  
Vol 10 (5) ◽  
pp. 321
Author(s):  
Alessandro Emilio Capodici ◽  
Gabriele D’Orso ◽  
Marco Migliore
Keyword(s):  
High School ◽  
Public Transport ◽  
Choice Model ◽  
Rail Transport ◽  
Transport Systems ◽  
Sustainable Mobility ◽  
Transit System ◽  
Modal Choice ◽  
Transport Services ◽  
Multimodal Transport

Background: In a world where every municipality is pursuing the goals of more sustainable mobility, bicycles play a fundamental role in getting rid of private cars and travelling by an eco-friendly mode of transport. Additionally, private and shared bikes can be used as a feeder transit system, solving the problem of the first- and last-mile trips. Thanks to GIS (Geographic Information System) software, it is possible to evaluate the effectiveness of such a sustainable means of transport in future users’ modal choice. Methods: Running an accessibility analysis of cycling and rail transport services, the potential mobility demand attracted by these services and the possible multimodality between bicycle and rail transport systems can be assessed. Moreover, thanks to a modal choice model calibrated for high school students, it could be verified if students will be really motivated to adopt this solution for their home-to-school trips. Results: The GIS-based analysis showed that almost half of the active population in the study area might potentially abandon the use of their private car in favour of a bike and its combination with public transport systems; furthermore, the percentage of the students of one high school of Palermo, the Einstein High School, sharply increases from 1.5% up to 10.1%, thanks also to the combination with the rail transport service. Conclusions: The GIS-based methodology shows that multimodal transport can be an effective way to pursue a more sustainable mobility in cities and efficiently connect suburbs with low-frequent public transport services to the main public transport nodes.

scholarly journals ECONOMIC AND MATHEMATICAL MULTIFACTOR MODEL OF THE DEVELOPMENT OF THE TRANSPORTATION SYSTEM OF THE CITY

2017 ◽  
pp. 9-18 ◽  
Author(s):  
Tetiana Borysova
Keyword(s):  
Public Transport ◽  
Econometric Model ◽  
City Council ◽  
Social Effect ◽  
Multifactor Model ◽  
Transport Services ◽  
Urban Public Transport ◽  
The Relationship ◽  
The City ◽  
Public Transport Services

Introduction. Such variables as number of employees in marketing of organisation, value of marketing expenses, cost on innovation, the number of marketing staff, the share of marketing efforts which is undertaken in cooperation with the city council and different non-profit organizations, the marketing costs, the level of satisfaction of marketers, level of marketing potential, level of innovation potential are considered in this research. They are marketing factors that can affect the level of social impact of Ukrainian providers of urban public transport services. Purpose. The article aims to obtain the adequate econometric model which can demonstrate the relationship between marketing factors, innovation development and the non-economic effect of business entities which provide the urban public transport services. Method (methodology). The results of evaluation of social effect of Ukrainian providers of urban public transport services are evaluated on the basis of mathematical multifactor model. They are presented in the article. Results. The adequate econometric model has been worked out in this research. This model shows the relationship between controllable marketing factors and social effect has been presented in the article. We have determined the controllable marketing factors. They are number of employees and volunteers in marketing, the average monthly wage of employees in marketing, satisfaction of volunteers, total current assets of an organization, and the level of marketing potential. The model can be used to predict the level of social (ecological) impact of providers of urban public transport services in the Ukrainian society.

scholarly journals Requirements Elicitation of Passengers With Reduced Mobility for the Design of High Quality, Accessible and Inclusive Public Transport Services

2015 ◽  
Vol 6 (3) ◽  
pp. 70-76 ◽  
Author(s):  
Beata Starzyńska ◽  
Agnieszka Kujawińska ◽  
Marta Grabowska ◽  
Jacek Diakun ◽  
Ewa Więcek-Janka ◽  
...  
Keyword(s):  
Public Transport ◽  
People With Disabilities ◽  
Focus Group Interviews ◽  
Transport Services ◽  
Urban Public Transport ◽  
Group Interviews ◽  
Reduced Mobility ◽  
Partially Sighted ◽  
The City ◽  
Public Transport Services

Abstract In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznań). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip,on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project.

scholarly journals Assessment of Sustainable Mobility by MCDM Methods in the Science and Technology Parks of Vilnius, Lithuania

2020 ◽  
Vol 12 (23) ◽  
pp. 9947
Author(s):  
Simona Zapolskytė ◽  
Vaida Vabuolytė ◽  
Marija Burinskienė ◽  
Jurgita Antuchevičienė
Keyword(s):  
Science And Technology ◽  
Transport Infrastructure ◽  
Theoretical Research ◽  
City Centre ◽  
Skilled Workers ◽  
Sustainable Mobility ◽  
Science And Technology Parks ◽  
Transport Services ◽  
Technology Parks ◽  
The City

The development of science and technology parks (STPs) has become a trendy tool for promoting the economy, innovation, and technology for more than 30 years worldwide. However, STPs poses challenges for urban planners seeking a vision of sustainable urban development. These places become an object of attraction for many highly skilled workers who create daily traffic flows. The proper accessibility and provision of transport infrastructure and services become the challenge for the development of such places because the availability of services influences the choice of travel mode and the possible employees’ travel behaviour. The authors of the research aim to assess the level of development of infrastructure and transport services conducive to the sustainable mobility of science and technology park staff in Vilnius city. Changing mobility behaviour into a more sustainable way is of interest to many scientists and practitioners, so the authors think that STP staff can represent a group of educated, working-age stakeholders within the city population, who has an interest in sustainable mobility travel options and can set an example of sustainable travel. Besides, recommendations for the planning and sustainable development from the sustainable urban mobility point of view of science and technology parks and similar institutions are provided. To achieve this goal, the authors use scientific empirical and theoretical research as well as multi-criteria decision-making (MCDM) methods. The results show the link between the distance from the developed STP site to the city centre and the more sustainable mobility of workers. Therefore, it is suggested to develop STPs closer to the urban centre as it often does not require large-scale development, nor do they engage in the polluting industry. Moreover, the authors suggest the key criteria that should be considered for STP development.

scholarly journals Heuristic-Based Journey Planner for Mobility as a Service (MaaS)

2020 ◽  
Vol 12 (23) ◽  
pp. 10140
Author(s):  
Panagiotis Georgakis ◽  
Adel Almohammad ◽  
Efthimios Bothos ◽  
Babis Magoutas ◽  
Kostantina Arnaoutaki ◽  
...  
Keyword(s):  
Public Transport ◽  
User Satisfaction ◽  
Methodological Approach ◽  
Central Component ◽  
Successful Implementation ◽  
Transportation Services ◽  
Single Interface ◽  
Transport Services ◽  
Bike Sharing ◽  
Mobility Solution

The continuing growth of urbanisation poses a real threat to the operation of transportation services in large metropolitan areas around the world. As a response, several initiatives that promote public transport and active travelling have emerged in the last few years. Mobility as a Service (MaaS) is one such initiative with the main goal being the provision of a holistic urban mobility solution through a single interface, the MaaS operator. The successful implementation of MaaS requires the support of a technology platform for travellers to fully benefit from the offered transport services. A central component of such a platform is a journey planner with the ability to provide trip options that efficiently integrate the different modes included in a MaaS scheme. This paper presents a heuristic that implements a scenario-based journey planner for users of MaaS. The proposed heuristic provides routes composed of different modes including private cars, public transport, bike-sharing, car-sharing and ride-hailing. The methodological approach for the generation of journeys is explained and its implementation using a microservices architecture is presented. The implemented system was trialled in two European cities and the analysis of user satisfaction results reveal good overall performance.

scholarly journals The Influence of the Place of Residence on the Behavior and Transport Preferences of the Inhabitants of the Agglomeration

2019 ◽  
Vol 83 ◽  
pp. 163-178
Author(s):  
Krzysztof Grzelec ◽  
Romanika Okraszewska
Keyword(s):  
Public Transport ◽  
Rail Transport ◽  
Sustainable Mobility ◽  
Main Determinant ◽  
The Public ◽  
Transport Behavior ◽  
Transport Services ◽  
Administrative Units ◽  
Public Transport Services ◽  
Selection Of

Transport behaviors and preferences have an impact on modal split, which is why they should form the basis for shaping the public transport offer. Achieving the goals of sustainable mobility requires taking into account differences in transport behavior and preferences characterizing residents from different areas of the agglomeration. Analyzing differences in behaviors and preferences, the possibilities and limitations resulting from the mass character of public transport services and the fact that the main determinant of the offer is the space determined by displacements in the source-target relation should be taken into account. This article identifies differences in transport behavior and preferences of residents based on the center and suburbs of the Gdańsk agglomeration. At the same time, a preliminary attempt was made to explain the causes of specific differences in residents’ behavior and transport preferences, taking into account the limited volume ofpublication. The share of public transport in the implementation of travel decreases with the distance of the area of   residence from the center of the agglomeration. The increase in the share of rail transport in travel affects the increase in the importance of waiting time and the lack of change as a decisive factor in the selection of cars in trips. Transport preferences are strongly diversified in individual areas. Differences are noticeable even in the center areas constituting separate administrative units.

scholarly journals PUBLIC ADMINISTRATION OF PUBLIC TRANSPORT THROUGH IMPLEMENTATION OF AN INFORMATION AND COMMUNICATION MECHANISM

World Science ◽  
2020 ◽  
Vol 2 (1(53)) ◽  
pp. 16-21
Author(s):  
Davyd Shatirishvili
Keyword(s):  
Public Administration ◽  
Transport System ◽  
Public Transport ◽  
Intelligent Transport System ◽  
Information Communication ◽  
Transport Services ◽  
Communication Mechanism ◽  
The World ◽  
Information And Communication ◽  
The City

The theoretical aspects of application of information and communication mechanism in the field of public transport are defined. The object of study is the field of public land transport services. The purpose of the article is to analyze the world experience in implementing information and communication mechanism and substantiate the need for the use of appropriate technologies in the public administration of the sphere of services in the land public transport in the capital city. The conceptual foundations of creating smart-cities are revealed. The attention is focused on the information and communication technologies as one of the areas of smart-specialization of the city of Kyiv. The world tendencies of introduction of the information-communication or smart-technologies are presented. The problems of functioning of urban transport system are revealed. The feasibility of introducing an intelligent transport system has been proved. The key issues that need to be addressed to improve the current situation in the field of the land public transport in the city of Kyiv are outlined. There is also an emphasis on improving the performance of the carrier-company. The relationship between the information- communication, regulatory, organizational, financial mechanisms is revealed. The need to involve the city dwellers in the development of the management decisions is emphasized.

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