scholarly journals Linking Public Transport User Satisfaction with Service Accessibility for Sustainable Mobility Planning

2021 ◽  
Vol 10 (4) ◽  
pp. 235
Author(s):  
Giuseppe Inturri ◽  
Nadia Giuffrida ◽  
Michela Le Pira ◽  
Martina Fazio ◽  
Matteo Ignaccolo
Keyword(s):  
Student Satisfaction ◽  
Public Transport ◽  
User Satisfaction ◽  
Urban Policy ◽  
Free Access ◽  
Quality Improvements ◽  
Sustainable Mobility ◽  
Statistical Correlations ◽  
Transport Services ◽  
Transit Ridership

Increasing the Quality of Service (QoS) of Public Transport (PT), in order to attract more users, is one of the goals of transport companies and urban policy-makers. A continuous monitoring of data on users’ satisfaction is desirable, but most of the time such process is costly. Finding correlations between PT accessibility, user satisfaction and PT ridership might be the key to prioritize where and how service quality improvements have to be put in place. The aim of this paper is to investigate the correlation among PT use, user satisfaction and PT accessibility using a spatial and statistical approach to find useful and simple indicators for sustainable mobility planning. The case study is Catania, a medium-sized city located in southern Italy, with a focus on the mobility of University students. In this respect, students experienced fare-free PT from 2018 to 2020 as one of the main results of collaboration between the University and the two urban PT operators, providing free access to bus and metro transport services in the city. Student satisfaction and relevant data regarding their mobility behavior were constantly monitored via a web survey: the analysis conducted in this study is based on a database of about 4000 responses collected between 2018 and 2019. Spatial and statistical correlations between user satisfaction, transit ridership and accessibility will provide useful information for a correct planning and management of PT networks by transport companies, highlighting diverse insights for different PT options.

scholarly journals Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services

2019 ◽  
Vol 11 (20) ◽  
pp. 5829 ◽  
Author(s):  
Rubén Cordera ◽  
Soledad Nogués ◽  
Esther González-González ◽  
Luigi dell’Olio
Keyword(s):  
Public Transport ◽  
User Satisfaction ◽  
Goodness Of Fit ◽  
Sustainable Mobility ◽  
Transport Services ◽  
Spatial Differences ◽  
Ordered Probit Models ◽  
Improve Service Quality ◽  
The City ◽  
Modelling Process

Knowing public transport service’s user satisfaction is essential to maintaining and increasing its quality and demand. Several studies have analysed the factors influencing users’ satisfaction, considering their perceptions of specific attributes of the service. However, other aspects, such as the spatial distribution of users, i.e., their origin neighbourhoods, could significantly affect their satisfaction with the service, showing social inequity patterns. This paper proposes a new methodology to evaluate whether these spatial differences in satisfaction exist. Using the city of Santander (Spain) as an example, ordered probit models have been estimated, linking the bus users’ overall satisfaction with variables that include their perceptions of the service and socio-demographic characteristics, and with dummy variables which classify each trip according to its neighbourhood origin. Our results confirm the existence of variations in satisfaction depending on the area of the city under study. In addition, user characterization variables, such as age, which were not significant when considering the city as a whole, proved to be influential in some areas. The estimated model, considering spatial differences, had a higher goodness of fit than that of models not taking zoning into account, and reproduced the overall satisfaction pattern presented in the study area with less error. The consideration of spatial differences in the modelling process enabled the detection of priority areas in which to implement measures to improve service quality and equity, thus increasing the use of public transport and supporting the promotion of a more sustainable mobility.

scholarly journals A GIS-Based Methodology for Evaluating the Increase in Multimodal Transport between Bicycle and Rail Transport Systems. A Case Study in Palermo

2021 ◽  
Vol 10 (5) ◽  
pp. 321
Author(s):  
Alessandro Emilio Capodici ◽  
Gabriele D’Orso ◽  
Marco Migliore
Keyword(s):  
High School ◽  
Public Transport ◽  
Choice Model ◽  
Rail Transport ◽  
Transport Systems ◽  
Sustainable Mobility ◽  
Transit System ◽  
Modal Choice ◽  
Transport Services ◽  
Multimodal Transport

Background: In a world where every municipality is pursuing the goals of more sustainable mobility, bicycles play a fundamental role in getting rid of private cars and travelling by an eco-friendly mode of transport. Additionally, private and shared bikes can be used as a feeder transit system, solving the problem of the first- and last-mile trips. Thanks to GIS (Geographic Information System) software, it is possible to evaluate the effectiveness of such a sustainable means of transport in future users’ modal choice. Methods: Running an accessibility analysis of cycling and rail transport services, the potential mobility demand attracted by these services and the possible multimodality between bicycle and rail transport systems can be assessed. Moreover, thanks to a modal choice model calibrated for high school students, it could be verified if students will be really motivated to adopt this solution for their home-to-school trips. Results: The GIS-based analysis showed that almost half of the active population in the study area might potentially abandon the use of their private car in favour of a bike and its combination with public transport systems; furthermore, the percentage of the students of one high school of Palermo, the Einstein High School, sharply increases from 1.5% up to 10.1%, thanks also to the combination with the rail transport service. Conclusions: The GIS-based methodology shows that multimodal transport can be an effective way to pursue a more sustainable mobility in cities and efficiently connect suburbs with low-frequent public transport services to the main public transport nodes.

scholarly journals Heuristic-Based Journey Planner for Mobility as a Service (MaaS)

2020 ◽  
Vol 12 (23) ◽  
pp. 10140
Author(s):  
Panagiotis Georgakis ◽  
Adel Almohammad ◽  
Efthimios Bothos ◽  
Babis Magoutas ◽  
Kostantina Arnaoutaki ◽  
...  
Keyword(s):  
Public Transport ◽  
User Satisfaction ◽  
Methodological Approach ◽  
Central Component ◽  
Successful Implementation ◽  
Transportation Services ◽  
Single Interface ◽  
Transport Services ◽  
Bike Sharing ◽  
Mobility Solution

The continuing growth of urbanisation poses a real threat to the operation of transportation services in large metropolitan areas around the world. As a response, several initiatives that promote public transport and active travelling have emerged in the last few years. Mobility as a Service (MaaS) is one such initiative with the main goal being the provision of a holistic urban mobility solution through a single interface, the MaaS operator. The successful implementation of MaaS requires the support of a technology platform for travellers to fully benefit from the offered transport services. A central component of such a platform is a journey planner with the ability to provide trip options that efficiently integrate the different modes included in a MaaS scheme. This paper presents a heuristic that implements a scenario-based journey planner for users of MaaS. The proposed heuristic provides routes composed of different modes including private cars, public transport, bike-sharing, car-sharing and ride-hailing. The methodological approach for the generation of journeys is explained and its implementation using a microservices architecture is presented. The implemented system was trialled in two European cities and the analysis of user satisfaction results reveal good overall performance.

scholarly journals The Influence of the Place of Residence on the Behavior and Transport Preferences of the Inhabitants of the Agglomeration

2019 ◽  
Vol 83 ◽  
pp. 163-178
Author(s):  
Krzysztof Grzelec ◽  
Romanika Okraszewska
Keyword(s):  
Public Transport ◽  
Rail Transport ◽  
Sustainable Mobility ◽  
Main Determinant ◽  
The Public ◽  
Transport Behavior ◽  
Transport Services ◽  
Administrative Units ◽  
Public Transport Services ◽  
Selection Of

Transport behaviors and preferences have an impact on modal split, which is why they should form the basis for shaping the public transport offer. Achieving the goals of sustainable mobility requires taking into account differences in transport behavior and preferences characterizing residents from different areas of the agglomeration. Analyzing differences in behaviors and preferences, the possibilities and limitations resulting from the mass character of public transport services and the fact that the main determinant of the offer is the space determined by displacements in the source-target relation should be taken into account. This article identifies differences in transport behavior and preferences of residents based on the center and suburbs of the Gdańsk agglomeration. At the same time, a preliminary attempt was made to explain the causes of specific differences in residents’ behavior and transport preferences, taking into account the limited volume ofpublication. The share of public transport in the implementation of travel decreases with the distance of the area of   residence from the center of the agglomeration. The increase in the share of rail transport in travel affects the increase in the importance of waiting time and the lack of change as a decisive factor in the selection of cars in trips. Transport preferences are strongly diversified in individual areas. Differences are noticeable even in the center areas constituting separate administrative units.

scholarly journals Urban public transport as a tool of sustainable mobility policy – the example of Poland

2020 ◽  
pp. 154-184
Author(s):  
Paweł Gałka ◽  
Krzysztof Grzelec ◽  
Katarzyna Hebel ◽  
Eamonn Judge ◽  
Olgierd Wyszomirski
Keyword(s):  
Public Transport ◽  
Transport Policy ◽  
Urban Transport ◽  
Sustainable Mobility ◽  
Passenger Cars ◽  
The Public ◽  
Transport Services ◽  
Urban Public Transport ◽  
Transport Behaviour ◽  
Technical Solutions

The assumptions and goals of sustainable urban mob ility are defined in global and national documents, for example, the United Nations 2030 Agenda and in the Transport Policy of the State of Poland for 2006–2025. Achieving these goals is a long process. Tools and actions have been identified that play a fundamental role in achieving sustainable mobility, and various methods of measuring the effectiveness of these activities have been presented and compared. The article presents the following research hypotheses: achieving the goals of sustainable mobility through the development of the public transport offer requires the use of modern management methods, it is necessary to identify the main attributes of public transport that determine the use of this type of transport and to finance those elements of the transport offer that correspond to these attributes. The aim of the article is to assess the role of public transport as an element of sustainable mobility and to explain the reasons for unsatisfactory policy effects in Poland. Analysing the effectiveness of actions and tools used in Polish cities in achieving the goals of sustainable mobility, the processes of management in public transport and shaping the attributes of transport services and technical solutions were selected for the analysis. The analysis was carried out on the example of selected Polish cities. On the basis of the conducted research, the authors formulated conclusions: the idea of sustainable mobility development is an element of the transport policy of modern European cities, achieving sustainable development requires changes in the structure of urban transport, effective implementation of a sustainable mobility policy leads to changes in transport behaviour, the condition for increasing the share of public transport is to increase the attractiveness of its services. Detailed conclusions were defined in relation to selected Polish cities, in particular Gdańsk and Gdynia. The use of public transport by people who can travel by car can be increase by affecting the freedom to use passenger cars in cities through traffic and parking restrictions. The most effective tool that limits the use of private cars turns out to be parking fees in the city. Conclusions from the conducted research allowed us to confirm the research hypotheses of the article.

scholarly journals A STUDY OF THE SATISFACTION OF THE POPULATION OF MAJOR LITHUANIAN CITIES WITH PUBLIC TRANSPORT SERVICES

2021 ◽  
Vol 22 (2) ◽  
pp. 392-405
Author(s):  
Kristina Samašonok ◽  
Aldona Jarašūnienė ◽  
Margarita Išoraitė
Keyword(s):  
Quantitative Analysis ◽  
Public Transport ◽  
Consumer Satisfaction ◽  
Quality Improvements ◽  
The Public ◽  
Academic Literature ◽  
Public Transport System ◽  
Transport Services ◽  
Level Of Satisfaction ◽  
Public Transport Services

The article analyzes an evaluation of consumer satisfaction with public transport services in the light of academic literature which highlights the importance of the public transport system and the features of public transport services. The article presents the most influential aspects of public transport services to consumer satisfaction, as evaluated by the residents of major Lithuanian cities. The opportunities for service quality improvements are also presented. In order to examine the elements of consumer satisfaction with public transport services in the major Lithuanian cities, a quantitative analysis was performed and the method of statistical analysis was applied. Student’s test was used to compare and analyze the evaluations by the residents of Vilnius and the residents of other major Lithuanian cities. The most influential elements to satisfaction with public transport services and the overall level of satisfaction with public transport services to the residents of major Lithuanian cities (N = 466) were determined. The research results and insights can be applied in planning the improvements of public transport services.

scholarly journals Transport Mode Choice by Tourists Transferring from a Peripheral High-Speed Rail Station to Their Destinations: Empirical Evidence from Costa Daurada

2019 ◽  
Vol 11 (11) ◽  
pp. 3200 ◽  
Author(s):  
Aaron Gutiérrez ◽  
Daniel Miravet ◽  
Òscar Saladié ◽  
Salvador Anton Clavé
Keyword(s):  
Empirical Evidence ◽  
Public Transport ◽  
High Speed ◽  
Mediterranean Coast ◽  
Sustainable Mobility ◽  
High Speed Rail ◽  
Final Destination ◽  
Transport Services ◽  
Mode Of Transport ◽  
Rail Station

This article analyses the factors that determine the mode of transport (bus, taxi or private car) chosen by tourists for transfers from a peripherally located high-speed rail station to their final destination. The study is based on a survey completed by tourists who used high-speed rail services to travel to the Costa Daurada, a tourism area on the Mediterranean coast of Southern Catalonia, Spain. The results of this study show that variables associated with the characteristics of the stay had a more decisive influence upon the decisions made by the travellers than the socio-demographic profiles of the tourists surveyed. The availability of direct public transport services for transfers from the station to the final destinations was a much more relevant factor than the cost and duration of the resulting trip. This study provides empirical evidence of the importance of accessibility for peripheral stations. In these cases, good connections via public transport apparently play a key role in both improving tourism development and promoting more sustainable mobility within the region.

scholarly journals Elaboração do Plano de Mobilidade Urbana de uma cidade de pequeno porte: o caso de Cachoeira do Sul, Brasil

2020 ◽  
Vol 42 ◽  
pp. 20
Author(s):  
Vagner Stefanello ◽  
Enzo Del Olmo Pozzatti ◽  
Tailor Johann Bueno ◽  
Brenda Medeiros Pereira ◽  
Alejandro Ruiz- Padillo
Keyword(s):  
Public Transport ◽  
Urban Mobility ◽  
Sustainable Mobility ◽  
Transport Services ◽  
The City ◽  
Santa Maria ◽  
Public Transport Services

Following the approval of Law 12.587.12 and an institution of the National Urban Mobility Policy, Brazilian municipalities started adapting new principles of sustainable mobility, thus preparing their Mobility Plans. The city of Cachoeira do Sul, with support from the Santa Maria Federal University (Cachoeira do Sul Campus), has recently developed its plan that focus on current city needs and prioritizing non-motorized modes of transport and public transport services. This paper aims at presenting the process of developing the Plan and extension actions to promote it. During its development, meetings and workshops related to the theme were held, as well as public audiences and technologies were again involved in the analysis of the city's needs regarding mobility. The information collected based diagnostics and analysis to solve current problems. Finally, this paper also presents activities related to the implementation of the Urban Mobility Plan, which shall succeed through actions implemented, their effective monitoring and the support of the population for the principles of sustainable mobility.

scholarly journals ICT-Platform to Transform Car Dealerships to Regional Providers of Sustainable Mobility Services

10.28945/3652 ◽  
2017 ◽  
Vol 12 ◽  
pp. 037-051
Author(s):  
Benjamin Wagner vom Berg ◽  
Jorge Marx Gómez ◽  
Alexander Sandau
Keyword(s):  
Information Systems ◽  
Public Transport ◽  
Rural Areas ◽  
Design Science ◽  
General Level ◽  
Sustainable Mobility ◽  
Car Sharing ◽  
Research Project ◽  
Transport Services ◽  
Science Approach

Aim/Purpose: The topic of this study is the ICT-enabled transformation of car dealerships to regional providers of sustainable mobility (e.g., car sharing). Background: Car dealerships offer specific conditions that enable a sustainable mobility offer, based on individual motorized transport like car sharing. This is especially useful in small towns or rural areas where people’s mobility is strongly dominated by private cars, and public transport coverage is limited. However, these new mobility services are combined services with the need of a deep integration of information systems, and these services are not yet related to car dealerships and customer acquisition has to be supported. Methodology: An empirical study with an inductive approach was chosen. The study consists of interviews with three focus groups of different stakeholders of car dealerships. Within the frame of the research project, “ReCaB – Regional Car-Balancing” a qualitative research approach was chosen. Within a design science approach the existing SusCRM architecture was adapted based on the elaborated requirements. Contribution: A software architecture is proposed, where Customer Relationship Management (CRM) components to market new sustainable mobility offers are vital parts and existing information systems of car dealerships are integrated. Findings: The basic feasibility of the establishment and customer acceptance has been demonstrated, at least in the area of car sharing within ReCaB. The execution in the car sharing field has already started and a number of car dealerships are already bringing their own offers to market. Major findings for the SusCRM architecture have been elaborated in a design science approach in the national German research project “Showcase for electro mobility”. Recommendations for Practitioners: There is still no fully functional prototype developed for this specific use case and evaluated in the car dealership environment. An implementation only, based on own efforts, is difficult for car dealerships because of the dealership’s lack of know-how as well as tight IT budgets. However, this approach appears particularly successful in rural areas where public transport services are heavily declining. For full implementation, the presented ICT support is imperative. Recommendation for Researchers: The research on the retailer level, especially in combination with a digital trans-formation by the use of ICT systems, is still fragmentary. Research in this area that both addresses sustainability goals on a general level and supports economical goals on the company level of automotive retailers would be useful. Impact on Society: Creation of sustainable offers as a substitute or supplement for mobility based on their own car is a promising way to reduce negative effects of mobility. Enhancement of the mobility of the people in rural areas is leading to a more active lifestyle by reaching the leisure facilities, workplaces and educational institutions in a sustainable manner. Future Research: In terms of the fast changing mobility landscape, especially on a technical level with the development of autonomous vehicles and digitalization of entire businesses new solutions are becoming accessible, that have to be integrated in further research.

scholarly journals How does the built environment affect transit use by train, tram and bus?

2020 ◽  
Vol 13 (1) ◽  
pp. 625-650
Author(s):  
Chris De Gruyter ◽  
Tayebeh Saghapour ◽  
Liang Ma ◽  
Jago Dodson
Keyword(s):  
Land Use ◽  
Built Environment ◽  
Public Transport ◽  
Demand Management ◽  
Explanatory Power ◽  
Demand Forecasting ◽  
Explanatory Variables ◽  
Transport Services ◽  
Transit Ridership ◽  
Transit Use

While much research has explored the influence of the built environment on public transport use, little focus has been given to how this influence varies by public transport mode. Using a case study of Melbourne, this study assesses the influence of the built environment and other characteristics (transit service quality, demand management and socio-demographics) on commuting by train, tram and bus. Key findings indicate that the built environment has a significant influence, but with notable differences between individual public transport modes. Commuting by tram was found to have the strongest association with the explanatory variables, while bus had the weakest explanatory power. Differences in the geographical coverage of public transport services in Melbourne play a key role in explaining the influence of the built environment. Population density is positively associated with tram use, which operates in older, higher density environments, but is negatively associated with train and bus use. Furthermore, the association with land-use mix is only significant for train and tram use, as buses tend to operate in areas with greater land-use homogeneity. When focused on inner Melbourne only, the influence of the built environment is diluted, while distance to public transport becomes more significant. The findings have important implications for practice, not only in terms of improving transit demand forecasting but also in targeting changes to the built environment to leverage higher transit ridership by mode.

Sign in / Sign up

Export Citation Format

Share Document