Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

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ANALISA KEPUASAN PENGGUNA APLIKASI E-XAMP EDITOR SEBAGAI APLIKASI UJIAN SEKOLAH BERBASIS KOMPUTER DI SMKN 3 PARIAMAN MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) YANG DIPERLUAS

Voteteknika (Vocational Teknik Elektronika dan Informatika) ◽

10.24036/voteteknika.v5i2.8490 ◽

2017 ◽

Vol 5 (2) ◽

Author(s):

Kurnia Anesa ◽

Zulhendra Zulhendra ◽

Denny Kurniadi

Keyword(s):

User Satisfaction ◽

Linear Regression Analysis ◽

Secondary Data ◽

Ease Of Use ◽

Test Reliability ◽

Primary Data ◽

End User ◽

Normality Test ◽

Independent Variable ◽

End User Computing

This study aims to evaluate the satisfaction of System e-Xamp Editor users in SMKN 3 Pariaman. The evaluation was conducted based on the perception of the end user by using End-User Computing Satisfaction (EUCS) model. EUCS Model has 6 factors i.e. content, accuracy, format, ease of use timeliness and flexibility, these 6 factors used as independent variable to evaluate e-Xamp editor user satisfaction in SMKN 3 Pariaman. This research using questionnaire as a primary data as well as scientific journals, reference books as secondary data. This research uses validity test, reliability test, normality test and linear regression analysis as methods of data analysis. The results showed that 6 factors of EUCS model affects 61% of e-Xamp editor user satisfaction. Content affects 6,15% of e-Xamp editor user satisfaction, timeliness affects 15,76% of e-Xamp editor user satisfaction, ease of use affects 15,36% of e-Xamp editor user satisfaction, format affects 5,52% of e-Xamp editor user sastisfaction, accuracy affects 2,5% of e-Xamp editor user satisfaction and flexibility affects 6,4% of e-Xamp editor user satisfaction. Kata kunci: User Satisfaction, e-Xamp editor, End-User ComputingSatisfaction (EUCS)

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ANALISIS TINGKAT KEPUASAN SISTEM INFORMASI PENCATATAN DAN PENAGIHAN BIAYA REKENING AIR PELANGGAN PDAM MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

Jurnal Teknologi Informasi dan Pendidikan ◽

10.24036/tip.v12i1.172 ◽

2019 ◽

Vol 12 (1) ◽

pp. 19-24

Author(s):

Muhammad Anwar ◽

Muhammad Azisan

Keyword(s):

Information System ◽

Regression Analysis ◽

User Satisfaction ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Validity And Reliability ◽

End User ◽

Independent Variables ◽

Random Method ◽

End User Computing

This study aims to examine the effect of the End User Computing Satisfaction variable on user satisfaction of the information system application. Recording and collection of customer water costs for PDAM Kota padang. This analysis uses independent variables, namely content, accuracy, format, easy of use, and timeliness. the application user satisfaction. Samples of this research are PDAM employees: billing, service, cashier, finance, IT and director directors and recording records. Samples were conducted using the proportionate stratified random method. Data collection was done by questionnaires distributed directly to respondents 78 questionnaires. Instead it was distributed to PDAM employees by measuring using a Likert scale after it was tested for validity and reliability. Data analyzed would use a questionnaire questionnaire. Samples were taken at PDAM Kota Padang. Statistical methods used Multiple Linear Regression Analysis. The results of the analysis of a data show: All instruments on EUCS simultaneously have an influence in recording and collection of water costs for PDAM customers. The use of EUCS has a significant effect on the recording and collection of customer water costs at PDAM Padang City.

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Pengukuran Kepuasan Pengguna Aplikasi Secure System Of Payment (SSP) Menggunakan Metode End-User Computing Satisfaction (EUCS)

Respati ◽

10.35842/jtir.v15i1.331 ◽

2020 ◽

Vol 15 (1) ◽

pp. 50

Author(s):

Deddy Gunawan ◽

M. Suyanto ◽

Henderi Henderi

Keyword(s):

Analytical Method ◽

User Satisfaction ◽

Ease Of Use ◽

Satisfaction Level ◽

End User ◽

Technical Improvement ◽

Attribute Analysis ◽

User Friendly ◽

End User Computing

INTISARIPenelitian ini melakukan evaluasi aplikasi Secure System Of Payment (SSP) menggunakan metode end-user computing satisfaction (EUCS). Tujuan penelitian mendapatkan hasil evaluasi aplikasi mengenai tingkat kepuasan pengguna dan rekomendasi perbaikan teknis aplikasi SSP agar menjadi lebih baik. Prinsip end-user computing satisfaction (EUCS) menggunakan 5 atribut, content, accuracy, format, ease of use, dan timeline. Metode analisis pada penelitian ini menggunakan kuantitatif deskriptif. Hasil penelitian mendapatkan tingkat kepuasan sebesar 66%.Hasil tersebut dihitung dari analisis atribut, content 73%, accuracy 64%, format 72%, ease of use 54%, dan timeline 65%. Kategori penilaian end-user computing satisfaction (EUCS), pengguna aplikasi SSP menyatakan puas. Aplikasi SSP perlu memperbaiki beberapa bagian yang agar menjadi lebih baik lagi, terutama desain yang kurang user friendly dan aplikasi yang susah digunakan.Kata kunci— evaluasi, aplikasi, end-user computing satisfaction, likert, kepuasan ABSTRACTThis research evaluates the application of the Secure System of Payment (SSP) uses the end-user computing satisfaction (EUCS) method. The purpose of the study was to obtain application evaluation results regarding the level of user satisfaction and recommendations for technical improvement of the SSP application in order to be better. The principle of end-user computing satisfaction (EUCS) uses 5 attributes, content, accuracy, format, ease of use, and timeline. The analytical method in this study uses descriptive quantitative. The results of the study found a satisfaction level of 66%.The results are calculated from attribute analysis, content 73%, accuracy 64%, format 72%, ease of use 54%, and timeline 65%. In the end-user computing satisfaction (EUCS) assessment category, SSP application users are satisfied. SSP applications need to improve some parts to be better, especially designs that are less user friendly and applications that are difficult to use.Keywords— evaluation, application, end-user computing satisfaction, likert, satsifaction

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Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

Applied Information System and Management (AISM) ◽

10.15408/aism.v3i2.14516 ◽

2020 ◽

Vol 3 (2) ◽

pp. 119-123

Author(s):

Nur Aeni Hidayah ◽

Elvi Fetrina ◽

Alvali Zaqi Taufan

Keyword(s):

Information System ◽

User Satisfaction ◽

System Reliability ◽

Educational Institution ◽

Sampling Technique ◽

Ease Of Use ◽

Practical Consideration ◽

End User ◽

Academic Information ◽

End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data. This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

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End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021863586 ◽

2021 ◽

Vol 8 (6) ◽

pp. 1237

Author(s):

Aditia Angga Perdana ◽

Meinarini Catur Utami ◽

Qurrotul Aini

Keyword(s):

Customer Satisfaction ◽

Real Time ◽

User Satisfaction ◽

Random Sampling ◽

Simple Random Sampling ◽

Ease Of Use ◽

Partial Least Square ◽

Equation Modeling ◽

End User ◽

End User Computing

Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 Mobile, sebagai fasilitas pemesanan servis kendaraan secara online yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada bugs, tidak ada fitur real-time chat serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 Mobile. Metode riset ini menerapkan End-User Computing Satisfaction (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 Mobile. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara simple random sampling. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan tool SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H0 ditolak untuk empat variabel dan H0 diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 Mobile yaitu: accuracy, content, format dan ease of use. AbstractToyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra that engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented to make it easier for users, therefore it is considered to speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature, and some users still have difficulty using the application, hence it is prominent to conduct study dealing with end-user satisfaction. The aim of this research is to analysis of end-user satisfaction level and determine the variables that impact end-user satisfaction of the AUTO2000 Mobile Application. This research method deals with End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The research subject in this study are AUTO2000 Mobile users. The population consist of 252 respondents and questionnaires are distributed online and offline with simple random sampling. Furthermore, the obtained data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H0 is rejected for four variables and H0 is accepted for one variable. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.

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Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

Creative Information Technology Journal ◽

10.24076/citec.2013v1i1.9 ◽

2015 ◽

Vol 1 (1) ◽

pp. 46

Author(s):

Fatimah Nur Arifah ◽

Abidarin Rosidi ◽

Hanif Al Fatta

Keyword(s):

Performance Analysis ◽

User Satisfaction ◽

Ease Of Use ◽

Public Access ◽

End User ◽

Improve Performance ◽

Five Dimensions ◽

Satisfaction Index ◽

Level Of Satisfaction ◽

End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

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User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

Unnes Journal of Public Health ◽

10.15294/ujph.v7i2.19305 ◽

2018 ◽

Vol 7 (2) ◽

pp. 120-125

Author(s):

Asih Prasetyowati ◽

Roro Kushartanti

Keyword(s):

Primary Care ◽

Information System ◽

Information Systems ◽

User Satisfaction ◽

Ease Of Use ◽

End User ◽

Cross Sectional ◽

Satisfaction Index ◽

Care Information ◽

End User Computing

Abstract Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient. Keywords : information systems, user satisfaction, primary care, EUCS Model Abstrak Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN). Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care. Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien. Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

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Pengaruh kualitas pelayanan, harga, dan lokasi terhadap kepuasan pelanggan PT.Dwi Karya Sartika

Jurnal Paradigma Ekonomika ◽

10.22437/jpe.v16i1.12082 ◽

2021 ◽

Vol 16 (1) ◽

pp. 81-96

Author(s):

Fenny Krisna Marpaung ◽

Irma N. Hutagalung ◽

Maria Mariana Tinambunan ◽

Nico Jeremi Siahaan ◽

Lamhoras H. Siregar

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Linear Regression Analysis ◽

Reliability And Validity ◽

Sampling Technique ◽

Multiple Linear Regression Analysis ◽

Free Variable ◽

Coefficient Of Determination ◽

Research Implementation ◽

Independent Variable

The purpose of the implementation of this research is to prove and determine the magnitude of the influence of the independent variable of service quality, the independent variable of price, and the independent variable of location on the dependent variable of customer satisfaction at PT.Dwi Karya Sartika Medan. The sampling technique used was random sampling, thus the sample used was to carry out regression testing on 84 research respondents and 30 study respondents to carry out the reliability and validity test. Hypothesis testing is to use multiple linear regression analysis. The results of the research implementation of the independent variable of service quality, the independent variable of price, and the independent variable of location contributed partially to the dependent variable of customer satisfaction PT.Dwi Karya Sartika. The result of the test of the coefficient of determination is 0.758, which means that the resulting or predicted influence of the free variable of service quality (X1), price free variable (X2), and location independent variable (X3) on the dependent variable of customer satisfaction (Y) is 75.8%, while the remaining 24.2% is predicted or influenced by independent variables which are not included in the implementation of this research. Keywords: Service quality, Price, Location, Customer satisfaction.

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ANALISIS KUALITAS PELAYANAN, PENANGANAN KOMPLAIN DAN CITRA RUMAH SAKIT TERHADAP KEPUASAN PENGGUNA KARTU BPJS DI RUMAH SAKIT DR. OEN SURAKARTA

JURNAL ILMIAH EDUNOMIKA ◽

10.29040/jie.v3i02.670 ◽

2019 ◽

Vol 3 (02) ◽

Author(s):

Fildza Hashifa Tazkiya ◽

Ida Aryati Diah PW ◽

Ratna Damayanti

Keyword(s):

Quality Of Service ◽

User Satisfaction ◽

Quantitative Research ◽

Linear Regression Analysis ◽

Data Retrieval ◽

Multiple Linear Regression Analysis ◽

Coefficient Of Determination ◽

Test Results ◽

Complaint Handling

The research aims to identify and explain the effect either simultaneously or partially quality of service, complaint handling and image of the hospital against BPJS card user satisfaction in the hospital Dr. Oen Surakarta. This study uses a quantitative research design. The population is the entire card users BPJS in the hospital Dr. Oen Surakarta whose number is infinite. Samples of 100 respondents by sampling using purposive sampling method. A questionnaire was used for data retrieval. Data analysis techniques in this study using multiple linear regression analysis. The results showed that the F test the quality of service, handling complaints and hospital image simultaneously and significantly affect user satisfaction BPJS card at the hospital Dr. Oen Surakarta. T-test results showed that the quality of services and significant impact on user satisfaction BPJS card. Handling complaints had no effect, and to the satisfaction of BPJS card users. the image of the hospital had no effect, and to the satisfaction of BPJS card users. The coefficient of determination indicates the quality of service, complaint handling and image of the hospital has the effect of 59% of the card user satisfaction BPJS in the hospital Dr. Oen Surakarta. Keywords: Quality of Service, Complaint Handling, Image Hospital, User Satisfaction BPJS Cards

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Pengaruh Program Pemutihan Pajak dan Pembebasan Bea Balik Nama Terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor

INVENTORY JURNAL AKUNTANSI ◽

10.25273/inventory.v5i2.10654 ◽

2021 ◽

Vol 5 (2) ◽

pp. 127

Author(s):

Lodang Prananta Widya Sasana ◽

I Gede Adi Indrawan ◽

Ryan Hermawan

Keyword(s):

Motor Vehicle ◽

Linear Regression Analysis ◽

Tax Compliance ◽

Multiple Linear Regression Analysis ◽

Title Page ◽

Coefficient Of Determination ◽

Survey Method ◽

Research Population ◽

Independent Variable ◽

Transfer Fees

<div class="page" title="Page 1"><div class="layoutArea"><div class="column">This study aims to prove the effect of the motor vehicle tax whitening program (PKB) and the exemption of transfer fees (BBNKB) on motor vehicle tax compliance at the SAMSAT Serpong office, South Tangerang City. The research population is all motorized vehicle users registered in SAMSAT Serpong, South Tangerang City. The method used in this study is accidental sampling, namely the technique of determining the sample by chance, that is, anyone who happens to meet the researcher. Data were collected by survey method with questionnaires, and the questionnaires were eligible for 100 questionnaires. The data analysis technique used Multiple Linear Regression Analysis. The results showed that partially there was no effect on the whitening of motor vehicle tax (PKB) and there was an effect on the exemption of transfer fees (BBNKB. However, simultaneously all variables affect the compliance of motor vehicle taxpayers in SAMSAT Serpong, South Tangerang City. This study also shows the results of the <div class="page" title="Page 2"><div class="layoutArea"><div class="column">determination test, this determination explains how much the model's ability to explain the variation of the independent variable affects the dependent variable expressed in percentages.The coefficient of determination is 21.9% meaning the percentage of the influence of the independent variable on the tax whitening program (X1) and the exemption of transfer fees. (X2) to the compliance of motorized vehicle taxpayers (Y) of 21.9% while the remaining 78.1% is influenced or explained by other variables outside of the variables studied. </div></div></div></div></div></div>

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