scholarly journals Potret Kebijakan Inovasi Pelayanan Publik di Indonesia Tahun 2020

2021 ◽  
Vol 7 (2) ◽  
pp. 97
Author(s):  
Suranto Suranto ◽  
Awang Darumurti ◽  
Dwian Hartomi Akta Padma Eldo ◽  
Akhmad Habibullah
Keyword(s):  
Problem Solving ◽  
Public Service ◽  
Local Governments ◽  
Good Governance ◽  
Innovation Policy ◽  
Health Sector ◽  
Service Innovation ◽  
Secondary Data ◽  
Policy Innovation ◽  
Innovation Practices

Public service innovation is the primary key to good governance development launched in most countries in the world, including Indonesia. There have been many innovative programs carried out by several Ministries, Institutions, and Local Governments in practice. Still, there is no comprehensive portrait related to the tradition of public service innovation. The study aims to obtain a complete description of the public service innovation practices in 2020 using indicators of innovators, types of innovation, goals and achievements of innovation, policy sector and geographical aspects. This descriptive-explorative research type applies an archival method that focuses on secondary data usage, and the results are then analyzed using both Nvivo 12 and SPSS. The result shows that: (1) Innovators are dominated by local governments because the scope of service issues is more varied and specific. (2) The type of policy innovation that is oriented to the process aspect dominates the proposed proposal because of the ease and implementation factor. (3) Most innovation outcomes are in problem-solving, which shows the orientation to problem-solving that is more practical and real impact. (4) The health sector is getting more attention in policy innovation because of the trend of actual needs in the field, making it the primary sector. (5) The institution participants in Java island are much higher than outside Java, showing the imbalance in the quality of human resources

scholarly journals ADMINISTRATIVE REFORM IN HEALTH SERVICES THROUGH BALI MANDARA HEALTH INSURANCE (JKBM) TOWARDS GOOD GOVERNANCE IN BALI PROVINCE

2015 ◽  
Vol 10 (2) ◽  
pp. 47
Author(s):  
Ida Ayu Putu Sri Widnyani
Keyword(s):  
Health Services ◽  
Public Service ◽  
Local Governments ◽  
Good Governance ◽  
Health Sector ◽  
Administrative Reform ◽  
Governmental Organization ◽  
The Public ◽  
The Reformation

<p>Decentralization gave new hopes to the local government for restructuring. Moreover, the reformation era gave more power to the locals to implement good governance by their own. Good governance itself can be achieved by conducting administrative reform in public services. This article describes the administrative reform of the public service in Bali Province, focusing particularly in the health sector. The administrative reformation of public service in Bali Province requires the role of local governments along with public and non-governmental organization participation. As part of the administrative reformation of health service in Bali Province, Governor released public policy about health assurance namely “<em>JaminanKesehatan Bali Mandara</em> (JKBM)”, that ensures citizens health. This article describes the implementation of <em>JKBM</em> program as an effort of Bali Province government towards Good Governance.</p><p><strong><br /></strong></p><p><strong>Key Words</strong>: Administrative Reformation, Health services, and Good Governance.</p>

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals Public Service by the Government of Papua Province in the Special Autonomy

2016 ◽  
Vol 7 (2) ◽  
pp. 72-78
Author(s):  
Efraim Kambu
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Secondary Data ◽  
Physical Development ◽  
Data Sources ◽  
Government Officials ◽  
Industry Growth ◽  
Secondary Data Sources ◽  
The Government

Special Autonomy assigns its rights and obligations to local governments to regulate and manage their own affairs and interests of the society so that people increasingly can be served well. But in fact, public services provided is not maximized. This study used qualitative methods, data sources are divided into two types of data sources, namely primary and secondary data sources. The results of this study indicate that there is still lack of public services the Government of Papua Province visible from the weak aspects of responsiveness, which local governments less responsive to some of the problems in the field of education, economy and industry growth and physical development as well as non-physical. From the aspect of responsibility is also still found their weaknesses, which the Government of Papua Province is still not fully overcome the problems of corruption and poverty. Meanwhile, from the aspect of accountability, it is known that the performance of governance in Papua in providing public services are not running optimally, one reason is the lack of competence and capability of local government officials.

scholarly journals Pengaruh Karakteristik Pemerintah Daerah Terhadap Kinerja Keuangan Pemerintah Daerah Kabupaten & Kota Di Jawa Timur

2018 ◽  
Vol 7 (1) ◽  
pp. 27
Author(s):  
Tatas Ridho Nugroho
Keyword(s):  
Local Government ◽  
Performance Measurement ◽  
Financial Performance ◽  
Local Governments ◽  
Good Governance ◽  
Secondary Data ◽  
Financial Statements ◽  
Financial Reports ◽  
Regional Autonomy ◽  
Local Expenditure

Performance measurement is one way that local governments can use to achieve good governance. Local government performance measurement (Pemda) includes measurement of financial and non financial performance. Analysis of local government financial performance is essentially not only a form of control, but also helps all users of local government financial reports including communities to be able to evaluate the performance of local governments. The performance of local government can be used to look at regional capability in running regional autonomy. This study aims to examine the effect of local government characteristics on the financial performance of local governments. The characteristics of local government are represented by size, intergovernmental revenue, and regional expenditure. This study examines the financial statements of local governments by taking a sample of 30 districts / cities in East Java. The data used in this research is secondary data. The analytical tool used in this study is multiple regression. From the analysis result, it can be concluded that partially size of local government size does not have an effect on to local government financial performance, intergovernmental revenue has significant effect to financial performance of local government and regional expenditure has no effect on local government financial performance. Simultaneously size, intergovernmental revenue, and local expenditure have an effect on to local government financial performance

scholarly journals Inovasi Pelayanan Publik di China: Suatu Pembelajaran bagi Pemerintah dalam Peningkatan Layanan Publik di Indonesia

2020 ◽  
Vol 5 (1) ◽  
pp. 86-113
Author(s):  
Purwadi Purwadi ◽  
Anugerah Yuka Asmara ◽  
Wahid Nashihuddin ◽  
Aditya Wisnu Pradana ◽  
Anggini Dinaseviani ◽  
...  
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Public Services ◽  
Central Government ◽  
Service Innovation ◽  
Secondary Data ◽  
Critical Issue ◽  
Private Sector Development ◽  
Public Sector Innovation

Innovation is becoming a warming issue to be often discussed by many actors like academician, politician, and business sectors at global world recently. Innovation is basically a better change of an organization, it is firstly applied in private sector. Development of current literature in public administration science, innovation emerges as a conceptual discourse stuff that is then sounded into public sector. Innovation practice in private sector is different to public sector. Innovation practice in public sector, particularly in public services is one of interesting things to be discussed in this study because China is one of economics superpower in the world that is able to innovate at midst totally strong political control from central government. Issue of public service innovation is critical issue which is linear with economic growth in China. This study is a research using qualitative-descriptive method with the source derived from secondary data, and this study is called as a desk research. This research finding is that innovation practices at public service which is successfully conducted by Government of China can be adopted by Government of Indonesia by adjusting key points for implementing innovation of public services in Indonesia. It is important that Government of Indonesia must seek an alternative way to find an appropriate model to implement best practices of public service innovation adopted from China.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals Inovasi Pelayanan Publik Melalui Solo Destination di Kota Surakarta, jawa Tengah

2019 ◽  
Vol 7 (2) ◽  
pp. 190
Author(s):  
Yunita Ratna Sari
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Secondary Data ◽  
Community Services ◽  
Historic Sites ◽  
The Public ◽  
Public Facilities ◽  
Application Service ◽  
Tourism Services ◽  
Desk Research

Solo destination is a public service innovation from the  Surakarta City Communication dan Information Departement in the form of a mobile based application. The application in Solo Destination consists of various features including culinary, hotels, public facilities, shopping centers, cultural events, community services, children’s radio and historic sites. The launching of  Solo Destination application service received the MURI award as the first city in Indonesia to provide technology based tourism services through the application. The purpose of this researh is to explain the innovation of public service in the field tourism through Solo Destination. The method used is desk research that utilizes secondary data as a source of literature. The results of the study show taht the implementation of Solo Destination in the Surakarta City provides positive benefits for all parties including the Surakarta City Goverment to provide public services to the public quickly. For the public and tourists can provide services on the potential of Surakarta City easliy and completely

scholarly journals INOVASI PELAYANAN KESEHATAN ‘BUMIL RISTI’ SEBAGAI UPAYA MENURUNKAN ANGKA KEMATIAN IBU DAN BAYI DI PUSKESMAS SEMPU KECAMATAN SEMPU KABUPATEN BANYUWANGI

2021 ◽  
Vol 6 (1) ◽  
pp. 1-13
Author(s):  
Yusticia Tria Parwita
Keyword(s):  
Mortality Rate ◽  
Infant Mortality ◽  
Health Center ◽  
Public Service ◽  
Death Rate ◽  
Health Sector ◽  
Service Innovation ◽  
Mortality Rates ◽  
High Rate ◽  
Research Findings

Abstract This paper aims to describe the innovation of public services in the health sector through the Bumil Risti program at the Sempu Health Center, Sempu District, Banyuwangi Regency. Puskesmas Sempu face a problem, namely the high rate of maternal and infant mortality in Banyuwangi. The high mortality rate in this region occurs due to the slow service of pregnant women. Puskesmas Sempu create innovations in their services to be able to overcome the problems that are in the spotlight. The research findings show that the Bumil Risti service innovation carried out by Puskesmas Sempu is effective and efficient in reducing maternal and infant mortality rates in its operational areas. Innovations are made by providing services that end access, which can be obtained inside and outside the health center. By implementing this innovation, Puskesmas Sempu succeeded in eliminating the death rate in 2014 and 2015.Keywords: Innovation, Public Service, Bumil RistiAbstrak Tulisan ini bertujuan untuk mendeskripsikan inovasi pelayanan publik dibidang kesehatan melalui program Bumil Risti di Puskesmas Sempu, Kecamatan Sempu, Kabupaten Banyuwangi. Puskesmas Sempu menghadapi masalah yaitu tingginya jumlah angka kematian ibu dan bayi tertinggi di Banyuwangi. Tingginya angka kematian di wilayah ini terjadi karena lambatnya pelayanan ibu hamil. Puskesmas Sempu menciptakan inovasi dalam layanan mereka untuk dapat mengatasi masalah yang menjadi sorotan. Temuan penelitian menunjukkan bahwa inovasi layanan Bumil Risti yang dilakukan oleh Puskesmas Sempu efektif dan efisien dalam menurunkan angka kematian ibu dan bayi di wilayah operasinya. Inovasi yang dilakukan dengan memberikan pelayanan yang menekankan kemudahan akses, yang dapat diperoleh di dalam dan di luar pusat kesehatan. Dengan menerapkan inovasi ini, Puskesmas Sempu berhasil meniadakan tingkat kematian pada tahun 2014 dan 2015.Kata Kunci : Inovasi, Pelayanan Publik, Bumil Risti

scholarly journals The Dilemma of Accountability and Good Governance for Improved Public Service Delivery in Nigeria

2012 ◽  
Vol 1 (3) ◽  
pp. 25 ◽  
Author(s):  
Kehinde David Adejuwon
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
The People ◽  
The Government ◽  
Effective Service

The public sector in Nigeria is irrefutably beset with gross  incompetence and ineffective management. Perplexing difficulties endure in the Nigerian public sector in spite of a number of reform programmes that have been designed to enhance efficient and effective service delivery for almost two decades. The fact that public service has failed dismally to achieve its laudable objectives is the reason for the vote of no confidence passed on its administrators by majority of the Nigerian populace. The article examines the dilemma of accountability and good governance in Nigeria and demonstrates that the critical point in achieving meaningful developments in the country intrinsically lay with improved service delivery in the public sector. The basic reason why the public service has become the scorn of the people is because for too long, both the government and public servants have paid lip service to the crucial issue of effective and efficient service delivery. The article argues that improved service delivery will improve both the performance and the image of public service and re-awaken the citizens’ interest and trust in them to do business with public servants. It suggests that  in order to bring sanity back to the Nigerian Public Service,  all unprofessional tendencies such as ethnicity bias and nepotism in appointments and promotions, lack of security of tenure of office, and appointment of non-career public servants into key positions in the public service must stop. Also,  effective service delivery must be tailored to the circumstances of Nigeria. The study made use of secondary data obtained from various sources. It therefore concludes that without a reawakening of the culture of accountability and transparency lost over the years, the trusting relationship needed to forge between the government and the governed for the actualization of good governance will not materialize.

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