scholarly journals Medición de la calidad en el servicio: una perspectiva desde la Educación Superior Pública

2020 ◽  
pp. 9-15
Author(s):  
Ma. Patricia Torres-Rivera ◽  
Beatriz Virginia Tristan-Monrroy ◽  
Isabel Cristina Flores-Rueda
Keyword(s):  
Higher Education ◽  
Target Population ◽  
Educational Programs ◽  
The State ◽  
Cross Sectional ◽  
Experimental Cross ◽  
General Evaluation ◽  
Descriptive Approach ◽  
Perceptions And Expectations

The present research with a quantitative, non-experimental, cross-sectional and descriptive approach was carried out at an Institution of Higher Education (IES) of the Altiplano Region in the state of San Luis Potosí, whose objective is to measure the quality of the service according to the Perceptions and expectations of the transversal areas through the Servqual model. The target population of the study was the 1,287 students enrolled in the seven educational programs of the Highland Region Academic Coordination (COARA) of the UASLP and the 129 academic and administrative workers who work at the Institution. The results show how the evaluation by users vary according to their needs and expectations. It was identified that the dimension with the best evaluation is Responsiveness, followed by Empathy, Security, Reliability and Tangible Elements, thus indicating the order of importance and areas for improvement within the institution. Finally, a general evaluation is given to the institution with an average of 4.18 points. The students have a more favorable perception regarding the quality of the service compared to the academic and administrative.

scholarly journals FORMATION AND DEVELOPMENT OF THE INTERNAL SYSTEM OF EDUCATION QUALITY ASSURANCE AT THE UNIVERSITY AS A FACTOR OF STATE SOCIO-ECONOMIC DEVELOPMENT

2020 ◽  
pp. 96-103
Author(s):  
A. Artyukhov
Keyword(s):  
Higher Education ◽  
Economic Development ◽  
Quality Assurance ◽  
Foreign Students ◽  
Education Institution ◽  
The State ◽  
Educational Services ◽  
Socio Economic Development ◽  
The University

The article is devoted to the description and analysis of factors that potentially and actually affect the socio-economic development of the state on the example of the higher education institution. It is established that at the system level the level of ensuring the quality of educational activities and the quality of higher education has a decisive influence on the formation of a positive image of a higher education institution. The results of a survey of students on the criteria for choosing a university to study are presented. Statistics on public funding of education in general and higher education in particular are presented and analyzed. It is established that, despite the formally high percentage of education funding from the level of GDP in absolute terms, the actual funding is low and needs to be strengthened by attracting external funding from customers. Attention is also paid to the state of development of educational services for foreign students. In a competitive environment at the national and international level, the decisive influence on the involvement of foreign students in the university is influenced by the structure of the training program, teacher qualifications, organization of the educational process in the classroom and so on. The article on the example of a higher education institution presents the main stages of formation and development of the internal system of quality assurance of education as an object of influence on the socio-economic development of the state. The development and/or improvement of internal quality assurance systems in universities is becoming a powerful basis for increasing university funding from external (personally involved) sources, reducing the outflow of applicants abroad and the successful provision of educational services to foreign students. At this stage, given the limited opportunities for funding of educational activities by the state (compared to EU countries), the successful implementation of the university development strategy is possible provided that systematic work is done to improve the quality of educational services for domestic and foreign citizens. As part of further research, it is planned to analyze the mutual impact of the education quality assurance system on the effectiveness of scientific activities, the provision of additional paid educational services, training for external customers and other sources.

scholarly journals Perfil sociodemográfico de árbitros de futebol recém-formados no Rio de Janeiro

2017 ◽  
Vol 86 (4) ◽  
Author(s):  
Rian Quintes Bonifácio Costa ◽  
Leandro Lima Silva ◽  
Carlos Elias Pimentel ◽  
Erik Salum de Godoy ◽  
Dirceu Ribeiro Nogueira da Gama ◽  
...  
Keyword(s):  
Higher Education ◽  
Physical Education ◽  
Rio De Janeiro ◽  
The State ◽  
Sociodemographic Characteristics ◽  
Cross Sectional ◽  
Education Professionals ◽  
Sociodemographic Profile ◽  
The Mean ◽  
Self Administered Questionnaire

Introdução: No Brasil, o árbitro de futebol tem a necessidade de exercer uma profissão paralelamente ao exercício da arbitragem, e há uma carência de estudos que tenham procurado descrever as características sociodemográficas do árbitro de futebol.Objetivo: O objetivo do presente estudo foi descrever e analisar as características sociodemográficas dos árbitros de futebol.Métodos: Estudo transversal observacional, do qual participaram 81 inscritos no curso de árbitro de futebol no estado do Rio de Janeiro, no ano de 2013 e 2014. Utilizou-se um questionário autopreenchível, com informações requeridas pelo banco de dados da Escola de Arbitragem de Futebol do Rio de Janeiro, com questões sobre: idade, gênero, grau de instrução e profissão.Resultados: A média de idade foi de 23,06. A maioria era do sexo masculino (81,5%), a idade variou entre 18-31 anos, com média de 23,06 (±3,12). Verificou-se que (76,5%) havia concluído o ensino médio, e (23,55%) o ensino superior, porém isso não foi significante estatisticamente. Não houve correlação dos níveis de escolaridade com a profissão. Verificou-se 26 profissões diferentes e um árbitro desempregado, sendo (43,2%) eram apenas estudantes e sem profissão. Dos 20 que tinham o ensino superior, 10 eram graduados em Educação Física e a diferença foi significativa (p<0,05).Conclusão: Os árbitros recém-formados que chegam ao quadro do estadual, na maioria são do sexo masculino, com menos de 25 anos de idade e que ainda não concluíram o ensino superior. Grande parte destes são profissionais de Educação Física. Os árbitros no Brasil exercem outras atividades profissões, além da arbitragem e, paralelamente, preparam-se física e psicologicamente para a arbitragem. Sociodemographic Profile of New Trained Soccer Referees in Rio de Janeiro Introduction: In Brazil, soccer referee has the need to practice a profession in parallel to the arbitration exercise, and there is a lack of studies that have tried to describe the sociodemographic characteristics of the football referee.Objective: The objective of the present study was to describe and analyze the sociodemographic characteristics of soccer referees.Methods: A cross-sectional observational study was carried out, in which 81 participants enrolled in the soccer referee course in the state of Rio de Janeiro, in the year 2013 and 2014. A self-administered questionnaire was used, with information required by the database of the School of Arbitration of Football of Rio de Janeiro, with questions about: age, gender, degree of education and profession.Results: The mean age was 23.06. The majority were male (81.5%), age ranged from 18-31 years, with a mean of 23.06 (± 3.12). It was verified that (76.5%) had finished high school, and (23.55%) higher education, but this was not statistically significant. There was no correlation between levels of schooling and the profession. There were 26 different professions and one unemployed arbitrator, being (43.2%) only student and without profession. Of the 20 who had higher education, 10 were graduated on Physical Education and this difference was significant.Conclusion: The newly formed referees who reach the state board, most of whom are male, under 25 years of age and have not yet completed higher education. Most of them are Physical Education professionals. The referees in Brazil perform other professions, besides the arbitration and, in parallel, prepare themselves physically and psychologically for the arbitration.

scholarly journals MAINTENANCE OF QUALITY OF HIGHER EDUCATION IN REPUBLIC BELARUS: ORGANIZATIONAL, METHODOLOGICAL AND CONTENT ASPECTS

2009 ◽  
Vol 1 (2) ◽  
pp. 34-41
Author(s):  
Valiantsina Dynich
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Education System ◽  
The State ◽  
Point Of View ◽  
Quality Of Education ◽  
Scientific Paradigm ◽  
Quality Of Higher Education ◽  
Training Courses

In article ways of maintenance of quality of higher education in Belarus are considered. It is shown that they are the result of interaction of two tendencies. The first is inheritance and development of traditions of the Soviet education system. Belarus system tries to conserve fundamentality and scientific character of the contents of education, to keep in basis the orientation on Five years' term of training. The second one is use the consequences of world processes, such as mass character of higher education, its practical orienta-tion, Influence of market relations on education, etc. All establishments of education of an education system of Belarus are subjected to the state control. Irrespective of subordination and patterns of ownership of establishments of education the state con-trol is carried out as: – Self-checking which is carried out by establishments as the procedure which is carried out for an internal estimation of quality of education under the program worked out by establishment education or as a necessary stage of the certification which are carried out in the order, developed by department of quality assurance of education; – Inspections of establishments spent by department of quality assurance of education and other competent bodies; – Inspections by department of quality assurance of education of committees, departments of educa-tion of local executive and administrative bodies. Monitoring of quality of education at a level of universities is carried out in the form of the current and final certification of students for the certain period of training (a semester, a rate, all period of training). Oral, written and practical forms are used. Forms of certification of students are determined by educational standards of specialities. For the first time standards of specialties of higher education in republic have been developed in 1998-1999. In 2008 standards of new generation (361 specialities) have been created. In standards results of modernization of system of the higher school are reflected: two-level preparation of the graduate (the special-ist, the master); the differentiated terms of preparation of the graduate at the first level (from 4 till 6 years of training on a speciality); competent approach to formation of model of the specialist; increasing of controlled independent work of students in total amount training hours; orientation to innovative techniques and tech-nologies of teaching. The problem which is necessary to solve is to update of the training courses content from scientific and practical point of view. It is difficult because this step may lead to including more information that stu-dent is able to get. In this case it is important to emphasize that methodology of education is opposite to methodology of development of knowledge in science. In a science, as it is known, speaking computer language, change of operational system occurs from time to time. It allows to state information of past periods simply and briefly. There is reconsideration and re-structuring of all volume of the scientific information from the point of view of a new scientific paradigm. Changes of scientific knowledge in the content of training courses also should be nonlinear both on time and on intensity of the response to changes occurring in a science. During normal (extensive) develop-ment of a science the new knowledge can quite take root into educational process in an additive mode. Intro-duction of the knowledge which has arisen during change of a scientific paradigm demands radical transfor-mation of forms and methods of training and even phase transition of all education system. Differently, the content and methodology of education, following by the changes in a science and practice, should vary peri-odically to provide quality of preparation of specialists according to modern social and culture realities. Key words: education, quality, the content of education, methodology.

scholarly journals Utah Tuning Project

2015 ◽  
Vol 2 (2) ◽  
pp. 235
Author(s):  
Randall S. Davies ◽  
David Williams
Keyword(s):  
Higher Education ◽  
United States ◽  
Best Practices ◽  
Learning Outcomes ◽  
The United States ◽  
The State ◽  
Degree Programs ◽  
Quality Of Higher Education ◽  
Individual Institution

<p>Tuning is a faculty-driven initiative designed to improve the quality of higher education by establishing transparent and fully assessable learning outcomes and proficiencies for degrees, discipline by discipline. Unlike many other initiatives in the United States which function within an individual institution, the Utah Tuning Project involved all institutes of higher education within the state of Utah. The purpose of this paper is to document the findings from an evaluation of a multiyear project targeting four undergraduate degree programs involved in a tuning initiative. A summary of recommendations and best practices is provided, along with the challenges and benefits to individuals and programs engaged in this process.</p>

scholarly journals Transformation of higher education in civil engineering and quality of training of graduates

2020 ◽  
pp. 7-7
Author(s):  
Mikhail Sainov
Keyword(s):  
Higher Education ◽  
Education System ◽  
Legal Regulation ◽  
Educational Programs ◽  
Educational Standards ◽  
Educational Activities ◽  
Higher Education System ◽  
Study Results ◽  
The Impact

Introduction. Currently, there are numerous discussions concerning a relevant issue – the impact of transformations of the higher education system on the quality of graduates of technical universities. It is important to analyze the advantages and disadvantages of modern higher education in construction in comparison with one of the Soviet period and to define the direction it should be developed in the future. The present article analyzes the changes that higher education in construction has undergone since 1955 to the present time. Materials and methods. The data used in the analysis include regulatory documents which regulated the implementation of educational activities in different years: orders, classifiers, model curricula and state educational standards. The requirements to the structure and results of the study of educational programs in the field of construction were analyzed. Results. The analysis showed that over the past decades, higher education in construction has undergone significant changes. Fundamental transformations took place at the turn of the millennium when changing from a disciplinary to a competence model of education, as well as from direct government management of the education system to the normative legal regulation of educational activities. If in Soviet times, training was delivered under model curricula of construction specialties, now training is mainly performed according to Bachelor’s and Master’s degree programs, the content of which educational institutions determine independently on the basis of educational standards. Conclusions. The performed analysis identified the deficiencies in the modern system of higher education. The imperfection of the regulatory framework, the deficiencies of the competence approach make it impossible to ensure quality training of specialists in the construction industry. This involves improvement of higher education system, including in the field of construction. It is necessary to establish more detailed requirements to the study results and the content of educational programs. It requires among educational standards, exemplary basic educational programs.

scholarly journals FOREIGN TRADE IN SERVICES IN THE CONTEXT OF POSTINDUSTRIAL DEVELOPMENT OF UKRAINE

2018 ◽  
Vol 2018 (9) ◽  
pp. 26-36
Author(s):  
Tetyana MELNYK ◽  
Keyword(s):  
Higher Education ◽  
Health Care ◽  
Foreign Trade ◽  
Higher Education Institutions ◽  
The State ◽  
High Tech ◽  
Trade In Services ◽  
The World ◽  
Science Intensity

The tendencies of development of Ukraine’s foreign trade in services in the period of transition to postindustrial society are researched. The share of exports of Ukraine’s services in 2017 amounted to 0.2% of the world exports and 0.1% of the world imports. The foreign trade in technologically capacious services is analyzed by criterion of science intensity, according to which the Eurostat allocates 4 groups of high-tech services: the highest level of science intensity, science-intensive market services, science-intensive financial services and other science-intensive services. In foreign trade, the share of high-tech services is 42%; the share of exports is 26%. Thus, Ukraine is a net exporter on the world market of high-tech services and has over US$ 1.6 billion positive balance. Educational services, which belong to the fourth group of science-intensive services, are characterized by competitive advantages. Ukraine has a high coefficient of the population coverage with higher education. The final consumer spending of households for education in 2016 amounted to 1.3% of total expenditures in actual prices. Despite the fact that the price policy of Ukrainian higher education institutions is quite loyal, the number of students who go abroad to study increases every year. According to the CEDOS Center, the number of Ukrainian students studying in foreign universities amounted to 72 thousand in 2016-2017 academic year. According to the State Migration Service data, in 2016, 13,621 people left abroad and only 1,958 people returned. Moreover, highly qualified specialists are leaving, which negatively affects the quality of education. Ukrainian higher education institutions rank in the second half of the list of the international rankings of universities, with 5.6 out of 289. A study of the level of total per capita expenditures for health care at purchasing power parity showed that in Ukraine this level is 1.8 times lower than the world one, and 2-3.1 times lower comparing with countries of the post-Soviet space. The state and population health care expenditures increase (in 2017, they amounted to 0.02% of GDP), but are not accompanied by an increase in quality of services. No more than 6% of Ukrainians apply for personal health insurance programs. Therefore, it is necessary to develop regulatory and legal standards in the sphere of services, harmonized with international standards.

scholarly journals Percepción de los comportamientos de cuidado humanizado en los usuarios hospitalizados en una institución de salud de 3° y 4° nivel de atención

2015 ◽  
Vol 12 (1) ◽  
pp. 105 ◽  
Author(s):  
Luz Marina Bautista-Rodríguez ◽  
Elba Lizeth Parra-Carrillo ◽  
Karol Maritza Arias-Torres ◽  
Kelly Johanna Parada-Ortiz ◽  
Karina Andrea Ascanio-Meza ◽  
...  
Keyword(s):  
Nursing Staff ◽  
Quantitative Research ◽  
Target Population ◽  
Care Patient ◽  
Level Of Care ◽  
Cross Sectional ◽  
Health Institution ◽  
Physical Support ◽  
Perceived Satisfaction

Objetivo: describir el grado de percepción de los comportamientos del cuidado de enfermería en los usuarios hospitalizados en una institución  de salud de 3° y 4° nivel de atención. Materiales y Métodos: investigación de tipo cuantitativa con abordaje descriptivo de corte transversal, la muestra estuvo conformada por 269 usuarios hospitalizados en la institución que cumplieran con los requisitos de inclusión. El instrumento utilizado fue el de Percepción de Comportamientos  del Cuidado Humanizado de Enfermería segunda versión. Resultados: el 72% de los usuarios hospitalizados percibieron como excelentes los comportamientos del cuidado humanizado, refiriendo tener mayor satisfacción con los cuidados brindados por el personal de enfermería, pertenecientes a  las categorías sentimiento del paciente, apoyo físico, priorización al ser cuidado y cualidades del hacer de la enfermera siendo estas las categorías con  mejor calificación por parte de la población objeto de estudio;  mientras que disponibilidad para la atención, dar apoyo emocional, y empatía tuvieron los valores más bajos de calificación. Conclusiones: el estudio revela que los usuarios valoran más las acciones de atención, cariño, orientación y escucha recibidos por el personal de enfermería, porque fueron las acciones con el mayor porcentaje obtenido; sin embargo, y a pesar de la satisfacción percibida debe mejorarse el apoyo que se les brinda en momentos críticos que muchas veces no se realiza debido a la carga laboral que demanda el personal de enfermería, y de esta manera se mejora la calidad de los cuidados ofrecidos.PALABRAS CLAVES: calidad de la atención de salud, enfermería, humanización de la atención, satisfacción del paciente. Perception of humanized care behaviors among 3rd and 4th level of care hospitalized users in a health institution ABSTRACT Objective:to describe the degree of perceived behaviors of nursing care with 3rd and 4th level of care hospitalized users in a health institution. Materials and Methods: quantitative Research descriptive type with cross sectional approach, the sample consisted of 269 hospitalized users in the institution that met the inclusion criteria. The instrument used was the Perception of Behaviors of Humanized Nursing second version. Results: 72% of the hospitalized patients perceived as excellent humanized care behaviors, referring to have greater satisfaction with care provided by nursing staff belonging to the feeling of the patient, physical support, prioritizing the cared being prioritization and qualities of nurses practice. These categories were rated highly by the target population while the providing care, emotional support and empathy had the lowest rating values. Conclusions: the study reveals that users appreciate the actions of attention, affection, guidance and listening received by nursing staff, because they were the actions with the highest percentage obtained; However, despite the perceived satisfaction, it is necessary to improve the support provided to them at critical moments which it is not done because of the workload that demands the nursing staff, and this way to improve the  quality of giving care. KEY WORDS: quality of health care, nursing, humanization of care, patient satisfaction. Percepção de comportamentos de cuidado humanizado entre os internados em uma instituição de saúde usuários de terceiro e quarto nível de cuidados RESUMO Objetivo: para descrever o grau de comportamentos percebidos de cuidados de enfermagem em pacientes internados em uma terceira instituição de saúde e quarto nível de atenção. Materiais e Métodos: tipo de pesquisa descritiva quantitativa, com abordagem transversal, a amostra foi composta por 269 usuários internados na instituição que atenderam aos critérios de inclusão. O instrumento utilizado foi a Percepção de Comportamentos de Enfermagem Humanizada segunda versão.  Resultados: 72% dos pacientes hospitalizados percebidos como excelentes comportamentos de cuidados humanizados, referindo-se a ter uma maior satisfação com os cuidados prestados por enfermeiros pertencentes a ; o sentimento do paciente, suporte físico, sendo priorização e qualidades para cuidar dessas categorias cuidado a ser classificado como altamente pelas categorias populacionais estudo enquanto prestação de cuidados, dar apoio emocional e empatia apresentaram os menores valores de classificação. Conclusões: o estudo mostra que os usuários apreciam as ações de atenção, carinho, orientação e ouvir recebido por enfermeiros, porque eram as ações com o maior percentual obtido; no entanto, apesar da satisfação percebida deve melhorar o apoio prestado a eles em momentos críticos muitas vezes não realizados por causa da carga de trabalho que exige enfermeiros e, assim, a qualidade do atendimento é melhorou oferecido.PALAVRAS-CHAVE: qualidade dos cuidados de saúde, enfermagem, humanização do atendimento, satisfação do paciente.

scholarly journals Quality of Higher Education in the State of Karnataka (India)

2019 ◽  
Vol 8 (4) ◽  
pp. 4959-4961
Keyword(s):  
Higher Education ◽  
Factor Analysis ◽  
Content Delivery ◽  
The State ◽  
Quality Of Education ◽  
Global Competitiveness ◽  
Quality Of Higher Education ◽  
To Come ◽  
Education Stakeholders

Increase in comprehensive growth of the students and leveraging the global competitiveness in higher education is the uniqueness of the any higher education stakeholders, the present study makes an attempt to revisit on quality higher education, 400 respondents were participated in the study across state of Karnataka. Using Factor analysis, the result discloses that Reliability, Competency, Content, Delivery and tangibility are found to be significant in the order (i.e.) All five variables collectively contributes to a tune of momentous to Quality of Education. There are range of determinants needs to be focussed immediately. The target of Quality administration is to ceaselessly look for a superior method for conferring instruction to the understudies. Everybody in the framework is normal, welcomed, and prepared to partake in the improvement procedure, instead of simply managed from the top organization. The application of the study is to emphasis on the Quality Higher Education as year to come. Quality is continuous, so the study on the above should seam less. Regular study shall give notchy elements for study experiments and study

scholarly journals Correlation between Lecturers’ Professional Development Activities and their Competencies in Maldives Higher Education Institutes

2021 ◽  
Vol 20 (9) ◽  
pp. 18-37
Author(s):  
Zuha Aishath ◽  
Intan Marfarrina Omar ◽  
Waheeda Aishath
Keyword(s):  
Higher Education ◽  
Professional Development ◽  
Quantitative Research ◽  
Empirical Literature ◽  
Full Time ◽  
Cross Sectional Survey ◽  
Online Questionnaire ◽  
Cross Sectional ◽  
Higher Education System

The quality of higher education (HE) is one of the key areas the higher education system of the Maldives focuses on to develop and expand the sector. Two of the factors that contribute to and influence the quality of HE are professional development (PD) and lecturers’ competency. However, in the context of Maldives, although efforts are made in the area of PD, little to no research has been conducted in this area. Hence, the purpose of this study is to examine the relationship between lecturer PD activities and their competencies in Maldives’ higher education institutes. A quantitative research design was adopted, which conducted a cross-sectional survey by administering a structured online questionnaire. A total of 171 lecturers participated, which included both full-time and part-time lecturers from two public and two private institutions. Data analysis revealed that there is a weak positive correlation between PD activities and lecturers’ competency; rs(129)=0.232, p=0.008. It is also possible that PD activities conducted do not cater for the needs of lecturers, and a culture where structured and individual PD activities are supported and encouraged is not efficiently established. In light of these findings, it is important to strengthen and expand the existing PD policies and focus on providing effective PD sessions on topics and areas that are most needed for lecturers, rather than on generic topics. This study contributes to the empirical literature on PD in the context of Maldives and to the overall development of the HE sector.

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