scholarly journals Hubungan Antara Persepsi Mutu Pelayanan dengan Tingkat Kepuasan Pasien KIA di Puskesmas Sepaso Kecamatan Bengalon

2021 ◽  
Vol 3 (2) ◽  
pp. 194-200
Author(s):  
Ginaya Dinda Putri ◽  
Luvi Dian Afriyani
Keyword(s):  
Service Quality ◽  
Health Workers ◽  
Univariate Analysis ◽  
Health Sector ◽  
Satisfaction Level ◽  
Chi Square ◽  
Design Data ◽  
Cross Sectional ◽  
The Difference

Various efforts to improve the quality of puskesmas services a priority in the development of the health sector, especially MCH services. Reliability, responsiveness, assurance, empathy and physical evidence of service quality are needed to improve patient satisfaction. Research to find out the Perception of Service Quality with the Satisfaction Level of MCH Patients and is there a correlation between Perceptions of Service Quality and the Satisfaction Level of KIA Patients. Data analysis used the Chi Square Test with an error rate of <0.05 This type of research is quantitative using a cross sectional design. Data collection techniques using accidental sampling using a questionnaire instrument via Whatss App Group and Google Form. The population in this study were 50 respondents. The sample in this study were 35 respondents. The results of the Univariate Analysis of Service Quality Perception of KIA patients showed that 15 were good (42.9%) and 20 were poor (57.1%). In the Reliability Dimension 20 good (57.1 Satisfaction (p = 0.693). The satisfaction felt by patients is the difference in the quality of health services with the expectations of the patient or a group of people or local residents who have got what is expected and needed with the services provided by health workers. Midwives can improve service quality by providing services according to patient needs. ABSTRAK Berbagai upaya dilakukan untuk meningkatkan mutu pelayanan puskesmas menjadi prioritas dalam pembangunan bidang kesehatan, terutama pada pelayanan KIA. Dibutuhkan kehandalan, daya tanggap, jaminan, empati dan bukti fisik dalam mutu pelayanan untuk meningkatkan kepuasan pasien KIA. Tujuan penelitian untuk mengetahui Gambaran Persepsi Mutu Pelayanan dengan Tingkat Kepuasan Pasien KIA dan adakah Hubungan Antara Persepsi Mutu Pelayanan dengan Tingkat Kepuasan Pasien KIA. Analisis data menggunakan Uji Chi Square dengan tingkat kesalahan <0,05. Jenis Penelitian ini adalah kuantitatif dengan menggunakan desain Cross Sectional. Teknik Pengambilan data menggunakan Accidental Sampling dengan menggunakan instrumen kuisoner dengan Google Form. Populasi pada penelitian ini sebanyak 50 responden. Sampel pada penelitian ini sebanyak 35 responden. Hasil Analisis Univariat Persepsi Mutu Pelayanan pasien KIA menunjukkan 15 baik (42,9%) dan 20 kurang (57,1%). Dan hasil Kepuasan Pasien pada Pasien KIA menunjukan baik (57,1%) dan 15 kurang (42,9%). Hasil Analisis Bivariat menunjukkan tidak ada hubungan antara Persepsi Mutu Pelayanan dengan Tingkat Kepuasan Pasien (p=0,693). Kepuasan yang dirasakan pasien merupakan mutu pelayanan kesehatan dengan harapan pasien atau sekelompok masyarakat atau warga setempat yang telah mendapatkan apa yang diharapkan dan dibutuhkan dengan pelayanan yang diberikan oleh tenaga kesehatan. Bidan dapat meningkatkan kualitas pelayanan dengan memberikan layanan sesuai kebutuhan pasien.

scholarly journals PENGARUH MUTU PELAYANAN RAWAT JALAN TERHADAP PERSEPSI PASIEN/KELUARGA DI RS MISI LEBAK BANTEN

2018 ◽  
Vol 3 (2) ◽  
pp. 91
Author(s):  
Sarma Eko Natalia Sinaga
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Univariate Analysis ◽  
Good Health ◽  
Outpatient Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Sense Of Satisfaction

Quality of health services for patients is a sense of satisfaction with the health services received. Where  the good quality is associated with recovery from illness, improvement of health status, good health service, physical facility, official friendliness, easy procedure and reasonable cost. The purpose of this study illustrates the effect of quality of outpatient services (age, responsiveness, tangibles) on patient  and  family perception at the RS Lebak Mission. The study design is descriptive with cross-sectional approach, in which a large sample of 110 respondents that are outpatients that have received health services. The independent variables in this study are age, responsiveness, tangibles while the dependent variable is the perception of patient and family. The Data collection is using questioners and the data analysis used univariate analysis and bivariat Chi-Square Test. From the statistical test obtained results that  there is a relationship between responsiveness to the quality of outpatient services (P = 0.000). The relationship between tangibles to the quality of outpatient services (P = 0.000). Hospitals should be able to provide physical facilities, the provision of the best care equipment, maintaining the cleanliness and neatness of the room in hospital. In addition, health workers should have the desire to provide the best assistance to patients.

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals Analysis Work Pressure of Hospital Employees During the Covid-19 Pandemic Study of Hospitals in Indonesia

2021 ◽  
pp. 82-88
Author(s):  
Suryono ◽  
Bambang Wiseno ◽  
Fannidya Hamdani Zeho
Keyword(s):  
Univariate Analysis ◽  
Health Sector ◽  
Sampling Technique ◽  
Medical Personnel ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Hospital Employees ◽  
Work Pressure

The ongoing COVID-19 pandemic has had a very significant impact on every area of ​​the organization, especially the health sector, especially hospitals. One of the impacts experienced is the work pressure felt by hospital employees. This study aims to analyze the work pressure experienced by hospital employees during the covid-19 pandemic which was obtained from the type of work and stressor factors that influenced it. This type of research was quantitative with a cross sectional approach. The sample of this study was 120 employees at Hospital "X" in Indonesia. The sampling technique is probability sampling with random sampling method. Univariate analysis test was used to see the distribution of frequency and percentage of each variable and bivariate analysis with chi-square test to determine the relationship between variables (p value <0.05). It was found that the type of employee's work was significantly related to the employee's work pressure. Then an analysis of the level of work pressure is carried out with the influencing work pressure stressor. Based on the Spearman Correlation Test, a correlation value of 0.589 with a sig value of 0.000 means that the sig value is smaller than 0.05 (0.000 <0.05) indicating that there is a significant effect between stressor and work pressure at Hospital "X". The cause of high work pressure from this type of work is the demands of the organization in relation to the high role of tasks, especially medical personnel, which increases during the pandemic. Then the stressor factors that influence are role overload, role conflict and role ambiguity caused by the demands of the duties and roles of employees, poor communication, and lack of direct guidance from the leadership on the tasks and regulations given.

scholarly journals Patients’ satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory

2020 ◽  
Vol 8 ◽  
pp. 205031212094512
Author(s):  
MaryJoy Umoke ◽  
Prince Christian Ifeanachor Umoke ◽  
Ignatius O Nwimo ◽  
Chioma Adaora Nwalieji ◽  
Rosemary N Onwe ◽  
...  
Keyword(s):  
Quality Of Care ◽  
Health Workers ◽  
Health Sector ◽  
Sampling Technique ◽  
Healthcare Facility ◽  
Cluster Sampling ◽  
Cross Sectional ◽  
General Hospitals ◽  
Patients Satisfaction

Background: Patient satisfaction is an essential parameter in the assessment of quality of care and healthcare facility performance. Objective: To investigate patients’ satisfaction with quality of care in general hospitals in Ebonyi State, South East, Nigeria, using the SERVQUAL. Methods: A cross-sectional descriptive study design was employed on a sample of 400 patients using a 27-item structured open-ended patients’ satisfaction questionnaire with a multi-stage cluster sampling technique. Patients included in the study were those who must have come for an outpatient clinic within the period, be 18 years and above, and those who gave consent to participate. Of 400 questionnaires administered, 396 (99%) were retrieved. SPSS version 20 was used for data analysis. Descriptive statistics, such as frequencies, percentages, mean score ( x), and standard deviation, were employed for interpretation. Results: Out of 396 patients, 156 (39.4%) were male and 240 (60.6%) were females. Most patients were 18–39 years (233 (58.8%)), had secondary education (139 (35.1%)), married (221 (55.8%)), earned <18,000 (170(42.9%)), and were traders (136 (34.3%)). Patients were satisfied with tangibility (2.57 ± 0.99) and reliability (2.84 ± 0.95) and very satisfied with responsiveness (3.06 ± 0.63), assurance (3.07 ± 0.63), and empathy (3.12 ± 0.57). Conclusions: Patients were satisfied with the quality of care. However, satisfaction was highest with empathy and lowest with tangibility. Thus, managers should focus their quality improvement efforts on areas of the neat appearance of health workers, waiting facilities for attendants and patients, and hygienic conditions at the hospital. Also, biannual assessment of patients’ satisfaction should be done and the results generated use judiciously to provide a platform for health sector reform.

scholarly journals Faktor-Faktor yang Berhubungan dengan Motivasi Kerja Tenaga di Bidang Kesehatan di Rumah Sakit (Risnakes 2017)

2020 ◽  
pp. 23-30
Author(s):  
Made Ayu Lely Suratri ◽  
Vebby Amelia Edwin ◽  
Galih Ajeng Kencana Ayu
Keyword(s):  
Work Motivation ◽  
Health Workers ◽  
Health Sector ◽  
Easy Access ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Study Population ◽  
High Motivation ◽  
Internal And External Factors

Abstrak Motivasi merupakan suatu proses psikologis pada diri seseorang yang dipengaruhi oleh berbagai faktor. Motivasi individu sangat dipengaruhi oleh faktor internal maupun eksternal. Tujuan dari analisis ini adalah untuk mengetahui faktor-faktor yang berhubungan dengan motivasi kerja tenaga di bidang kesehatan di rumah sakit.Desain penelitian potong lintang. Sampel penelitian adalah petugas kesehatan di rumah sakit pemerintah dan swasta di seluruh Indonesia, masing masing berjumlah 30 orang di 2.325 rumah sakit. Pengambilan data dengan cara wawancara dan pengisian kuesioner oleh responden. Analisis data menggunakan analisis Chi-square dan multivariat regresi logistik. Total 66.994 responden direkrut dan didapatkan hasil, proporsi yang tinggi untuk tenaga di bidang kesehatan dengan motivasi tinggi di rumah sakit umum, lebih besar daripada tenaga di bidang kesehatan yang bekerja di rumah sakit khusus, (p-value=0,049), dengan OR= 1,051(95% CI 1,001–1,103). Tenaga di bidang kesehatan yang bekerja di rumah sakit terakreditasi memiliki proporsi motivasi tinggi lebih besar daripada tenaga di bidang kesehatan yang bekerja di rumah sakit tidak terakreditasi, (p=0,0001), dengan OR= 1,122 (95% CI 1,079–1,167). Tenaga di bidang kesehatan yang memiliki akses ke rumah sakit yang mudah, memiliki proporsi motivasi tinggi yang lebih besar daripada yang memiliki akses yang sulit, (p=0,0001, dengan OR= 1,165 (95% CI 1,081–1,255). Waktu perjalanan tenaga di bidang kesehatan ke rumah sakit tidak bermakna dengan motivasi kerja (p = 0,582). Jenis rumah sakit, akreditasi rumah sakit, dan akses ke rumah sakit berhubungan dengan motivasi kerja dari tenaga di bidang kesehatan di rumah sakit. Kata kunci: rumah sakit, tenaga di bidang kesehatan, motivasi kerja Abstract Motivation is a psychological process in someone and is influenced by various factors. Those factors could be both internal and external factors. The purpose of this analysis is to find out the factors associated with the work motivation of employees in the health sector in the hospital. The study design was cross-sectional. The study population was employees in the health sector in government and private hospitals throughout Indonesia. Thirty employees in the health sector were selected from each hospital in 2.325 hospitals. Data was collected by interviewing respondents using a structured questionnaire and a self-administered questionnaire. A total of 66.994 respondents were interviewed. The results showed that employees in the health sector in general hospitals had a higher proportion of high motivation than health workers in special hospitals (p-value = 0.049), with OR = 1.051 (95% CI 1.0011.103). Those who worked in accredited hospitals had a higher proportion of high motivation than health workers in hospitals that were not accredited (p= 0.0001), with OR= 1.122 (95% CI 1.079-1.167). Employees in the health sector who had easy access to hospitals, had a greater proportion of high motivation than those with difficult access, (p= 0.0001), with OR= 1.165 (95% CI 1.081-1.255). Travel time to the hospital was not significantly associated with work motivation (p= 0.582). The type of hospital, hospital accreditation, and access to the hospital were associated with the work motivation of employees in the health sector in the hospital. Keywords: hospital, employees in the health sector, work motivation

scholarly journals MUTU PELAYANAN DAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUANG DAHLIA RSUD KOTA MADIUN

2018 ◽  
Vol 3 (1) ◽  
pp. 21
Author(s):  
Suhadi Prayitno
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Improve Patient

Service efforts undertaken by the Hospital was to improve the quality of health services quality and affordable by the community in order to improve public health status.Quality of service should be done by Hospital to improve patient satisfaction as a service user. The objective was to analyze association between service quality and patient satisfaction at Dahlia room,Regional Public Hospital Madiun .An observational analysis was conducted with cross-sectional study design. Samples were 78 using purposive sampling techniques. Data were analyzed by chi-square. This study showed that 56,4% respondents said that the quality of service was good. There were 52,6% respondents not satisfied with quality of service. Bivariate analysis showed association between service quality and patient satisfaction (p=0,014). There were an association between service quality and patient satisfaction. Madiun City General Hospital should improve the quality of service so that all patients are satisfied with the services provided.

scholarly journals Analysis of Factors that Influence Nurse Career Development in Dr. Soedjono Selong Hospital

2020 ◽  
Vol 15 (1) ◽  
Author(s):  
Sasteri Yuliyanti ◽  
Muhammad Hadi ◽  
Fitri Arofiati
Keyword(s):  
Career Development ◽  
Health Workers ◽  
Large Contribution ◽  
Chi Square ◽  
Cross Sectional ◽  
Organizational Policies ◽  
Nursing Services ◽  
Rotation Factor ◽  
Logistic Regressions

<p><strong>Background:</strong> Nurses are the majority health workers in hospitals that have a very large contribution in improving the quality of health services provided to patients. Based on the research of Sulung (2013), it was found that career development was a variable that significantly affected the quality of nursing services. <strong>Objective:</strong> To determine the factors that influence nurse career development. <strong>Method:</strong> This study used a cross sectional approach with a sample of 103 nurses. Data was collected using a questionnaire compiled by researchers. Data analysis was performed in univariate, bivariate (<em>chi-square</em>) and multivariate (multiple logistic regressions). <strong>Results:</strong> Factors related to career development were: displacement/rotation (p = 0.003), opportunity to grow and develop (p=0.001), and organizational policy (p=0.032). The most dominant displacement/rotation factor is related to career development (OR =10,820). <strong>Conclusion:</strong> In developing nurse careers, hospitals must pay attention to aspects of displacement/rotation, opportunities to grow and develop and organizational policies.</p>

scholarly journals KEBIASAAN MENGONSUMSI JAJAN TERHADAP STATUSGIZI PADAANAK SEKOLAH PENGGUNA KATERING DAN NONKATERING (KASUS DI SD UMP PURWOKERTO DAN SDN 2 DUKUHWALUH)

2017 ◽  
Vol 1 (01) ◽  
pp. 105
Author(s):  
Iken Rahma ◽  
Indah Nuraeni ◽  
Hidayah Dwiyanti
Keyword(s):  
Nutritional Status ◽  
Random Sampling ◽  
Sampling Method ◽  
Univariate Analysis ◽  
Simple Random Sampling ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
The Difference ◽  
Cross Sectional Design

ABSTRACT   This research aims to know the difference between snacking habit and nutritional status of catering and non-catering food consumer in SD-UMP Purwokerto and SDN 2 Dukuhwaluh as well as knowing the corelation between snacking habit and nutritional status in SD UMP Purwokerto and SDN 2 Dukuhwaluh. This research used cross sectional design with thirty eight respondents were collected by Simple Random Sampling method. Snacking habit was obtained by using FFQ. The data were analyzed by using Chi-Square and Mann Whitney analysis. Univariate analysis showed that the snacking habit on catering food consumers was 28.5%, whereas on non-catering food consumers was 76.5%. Bivariate analysis result showed the difference between snacking (p= 0.004) and nutritional status ( p= 0.044) on catering and non-catering food consumers in SD UMP Purwokerto and SDN 2 Dukuhwaluh. There was no corelation between snacking habit and the nutritional status in SD UMP Purwokerto and SDN 2 Dukuhwaluh (p= 0,117) and ( p=0,142). There was difference in snacking habit and nutritional status on students who were catering and non-catering consumers in SD UMP Purwokerto and SDN 2 Dukuhwaluh and there was no corelation between snacking habit and nutritional status in SD UMP Purwokerto and SDN 2 Dukuhwaluh.  Key words: Snacking habit, Nutritional status, catering food, non-catering food.  ABSTRAK Kebiasaan mengonsumsi jajan dapat mempengaruhi status gizi. Penelitian ini bertujuan untuk mengetahui perbedaan kebiasaan jajan dan status gizi anak sekolah pengguna katering dan non-katering serta mengetahui hubungan kebiasaan jajan terhadap status gizi di SD UMP Purwokerto dan SDN 2 Dukuhwaluh. Desain penelitian ini menggunakan cross sectional dengan 38 responden dengan metode Simple Random Sampling. Kebiasaan konsumsi jajan diperoleh menggunakan FFQ. Data di analisis menggunakan uji Chi-Square dan uji Mann Whitney. Hasil uji univariat menunjukkan bahwa pada anak sekolah pengguna katering kebiasaan jajan yaitu sebesar 28,5% sedangkan anak sekolah yang non-katering sebesar 76,5%. Hasil uji bivariat menunjukkan terdapat perbedaan kebiasaan jajan ( p = 0,004) dan status gizi ( p= 0,044) pada anak sekolah pengguna katering dan non-katering di SD UMP Purwokerto dan SDN 2 Dukuhwaluh serta tidak terdapat hubungan antara kebiasaan jajan terhadap status gizi di SD UMP Purwokerto dan SDN 2 Dukuhwaluh (p= 0,117) dan (p= 0,142). Terdapat perbedaan kebiasaan konsumsi jajan dan status gizi pada anak sekolah pengguna katering dan non-katering di SD UMP Purwokerto dan SDN 2 Dukuhwaluh serta tidak terdapat hubungan antara kebiasaan mengonsumsi jajan terhadap status gizi di SD UMP Purwokerto dan di SDN 2 Dukuhwaluh.  Kata Kunci: Kebiasaan jajan, Status Gizi, katering, non-katering.  

scholarly journals Patient Satisfaction with Healthcare at a Tertiary Hospital in Northern Malawi: Results from a Triangulated Cross-sectional Survey

2021 ◽  
Author(s):  
Frank Watson Sinyiza ◽  
Paul Uchizi Kaseka ◽  
Master Rodgers Chisale ◽  
Chikondi Sharon Chimbatata ◽  
Balwani Chingatichifwe Mbakaya ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Workers ◽  
Health Sector ◽  
Likert Scale ◽  
Tertiary Hospital ◽  
Health Coverage ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Satisfaction With Services

Abstract BackgroundIn 2016 the Malawi government embarked on several interrelated health sector reforms aimed at improving the quality of health services at all levels of care and attain Universal Health Coverage by 2030. Patient satisfaction with services is an important proxy measure of quality. We assessed patient satisfaction at a tertiary hospital in Northern Malawi to understand the current state in the country. MethodsWe conducted exit interviews with patients aged18 years and above using a 28 statement interviewer administered questionnaire. Patients were asked to express their level of agreement to the statements on a five-point Likert scale – strongly disagree to strongly agree, corresponding to scores of 1 to 5. Overall patient satisfaction was calculated by summing up the scores and diving the sum by the number of statements. Scores >3 constituted satisfaction while scores ≤3 constituted dissatisfaction. Patient self-rated satisfaction was determined from a single statement that asked patients to rate their satisfaction with services on a five-point Likert scale. We also solicited inputs from patients on aspects of hospital care that needed improvement. Responses were reviewed and grouped into themes. Recurring themes are presented according to frequencies.ResultsOverall patient satisfaction was 8.4% (95% CI: 5.2% - 12.9%). Patient self-rated satisfaction was 8.9% (95% CI: 5.5% - 13.4%). Patients raised six major issues that dampened their healthcare seeking experience including health workers reporting late to work, doctors not listening to patients concerns and neither examining them properly nor explaining the diagnosis, shortage of medicines, diagnostics and medical equipment, unprofessional conduct of health workers, poor sanitation and cleanliness, and health workers behaviour of favouring or priotising their relatives and friends over other patients.ConclusionWe found very low levels of patient satisfaction, suggesting that quality of services in the public health sector is still low. It is therefore critical to accelerate and innovate the Ministry of Health’s quality improvement initiatives to attain Malawi’s health goals.

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

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