scholarly journals HUBUNGAN ANTARA WAKTU TUNGGU PELAYANAN RESEP TERHADAP TINGKAT KEPUASAN PASIEN DI PUSKESMAS GAMBUT

2020 ◽  
Vol 3 (2) ◽  
pp. 281-290
Author(s):  
Erna Prihandiwati ◽  
◽  
Normila Hayati ◽  
Mochammad Maulidie Alfiannor Saputera ◽  
Anna Khumaira Sari
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Data Retrieval ◽  
Service Improvement ◽  
Prospective Data ◽  
Patient’S Satisfaction ◽  
Patient Will ◽  
Spearman Test ◽  
The Relationship ◽  
Prescription Services

The waiting time for prescription services is one of the services that can affect patient satisfaction. The main aspect that becomes an effect is that the faster the waiting time for prescription services, the patient will be satisfied. In terms of evaluation and service improvement, it is necessary to know the description of the waiting time for prescription services and the relationship between waiting time for prescription services to the level of patient satisfaction. This method of research is non-experimental with prospective data retrieval. The population are patients or families of patients who await in the service of prescription. Samples used consecutive sampling is obtained 169 respondents. Data collection using questionnaires and observation sheets. Data analysis using SPSS 16.0 is the Spearman test. The results showed that the waiting time for the non-blend recipe service and recipes blends as a whole meet the standard SOP Puskesmas Gambut. The level of patient satisfaction on the Reliability dimension with a percentage of 74.06% is in satisfied category. Responsiveness dimensions with a percentage of 76.33% are in very satisfied category. There is no (signification 0.306 > 0.05) relationship between the prescription service waiting time of the patient's satisfaction level in Puskesmas Gambut.

scholarly journals HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN RAWAT INAP

2019 ◽  
Vol 1 (2) ◽  
pp. 54-61
Author(s):  
Iskandar Markus Sembiring ◽  
Novita Br Ginting Munthe
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Patient Needs ◽  
Therapeutic Communication ◽  
Good Communication ◽  
Patient’S Satisfaction ◽  
Patient Dissatisfaction ◽  
A Value ◽  
The Relationship

Good communication between nurses and patients is one thing in meeting patient needs. Communication in question is therapeutic communication in providing nursing care to patients. The low therapeutic communication carried out by nurses has an impact on patient dissatisfaction. New patients will be satisfied if the performance of the health services they obtain is the same or exceeds their expectations. The general objective of this study is to analyze the relationship between therapeutic communication of nurses and the satisfaction of inpatients. This type of research is quantitative research with the design of the study is descriptive correlation and how to collect data by distributing questionnaires. Sampling technique with purposive sampling technique. The statistical test used is spearman's rho. The results showed that there was a relationship between therapeutic communication of nurses and patient satisfaction, of 36 respondents there were 22 people (61.1%) patients who were dissatisfied with nurse therapeutic communication with a value of P = 0.043, p <α (0.05), with a value R = 0.339, then the relationship between therapeutic communication nurses with patient satisfaction is a strong category. Based on the results of this study, it is expected that the deli hospital will improve and conduct training on the implementation of nurse therapeutic communication so that the patient's satisfaction level increases.

scholarly journals HUBUNGAN KEPUASAN PELAYANAN MAKANAN DENGAN TINGKAT KECUKUPAN ENERGI DAN PROTEIN PASIEN DI RUMAH SAKIT UNIVERSITAS AIRLANGGA SURABAYA

2017 ◽  
Vol 11 (1) ◽  
pp. 32
Author(s):  
Amanda Nurqisthy ◽  
Merryana Adriani ◽  
Lailatul Muniroh
Keyword(s):  
Patient Satisfaction ◽  
Food Service ◽  
High Energy ◽  
Service Satisfaction ◽  
Food Services ◽  
Chi Square ◽  
Patient’S Satisfaction ◽  
Chi Square Test ◽  
Hospital Food Service ◽  
The Relationship

Patient’s satisfaction is one of success indicator of hospital food service, which affect the level of energy and protein sufficiency of patients. The aim of this study was to analyze the relationship between food service satisfaction and energy and protein suffi ciency level of patients in Universitas Airlangga Hospital. Thirty-four samples who receive High Energy and Protein diet were chosen using purposive sampling. Patient satisfaction data was collected through interview using a questionnaire and food waste was analyze through observation by Comstock method. Data was processed using chi square test. The result showed that level of energy and protein suffi ciency of most patients are adequate (73.5% and 70.6%) and most patient are satisfi ed with the hospital food service (76.5%). There was a relationship between satisfaction of food service with the level of energy and protein suffi ciency of patients (p = 0.017 and p = 0.031). Patients who were satisfi ed with the food services of hospital has a suffi cient intake of energy and protein. It is needed to restore system of food operation in hospital, especially on the punctuality of food distributionand fl avor of food, considering that those indicator, were source of dissatisfaction.Keywords: food service satisfaction, patients, the level of energy and protein suffi ciency

scholarly journals HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN BPJS DI INSTALASI RAWAT JALAN RSUD LABUANG BAJI MAKASSAR TAHUN 2019

2021 ◽  
Vol 8 (1) ◽  
pp. 1-11
Author(s):  
Andi Rizky Amaliah
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Hospital Services ◽  
Physical Evidence ◽  
Patient Will ◽  
Improve Service Quality ◽  
The Relationship

Patient satisfaction is a function of the patient's assessment of the health services provided by the hospital in the hope that before the patient receives health services from the hospital as a provider, the patient will feel satisfied if the quality of hospital services is higher or at least the same as what the patient expects. This study aims to determine the relationship between physical evidence, reliability, responsiveness, assurance and empathy with BPJS patient satisfaction. The results showed that the quality of service physical evidence (Tangibles) p (0.76)> 0.05 which means there is no relationship, reliability (reliability) p (0.01) <0.05 which means there is a relationship, responsiveness (responsiveness). ) p (0.03) <0.05, which means there is a relationship, assurance p (0.00) <0.05 which means there is a relationship, empathy (empathy) p (1.00)> 0.05 which means no relationship. The conclusion in this study is that there is no relationship between physical evidence service quality and empathy with patient satisfaction, and there is a significant relationship between service quality reliability, responsiveness, and assurance with BPJS patient satisfaction. It is suggested to the hospital to further improve service quality, reliability, responsiveness, and assurance in order to increase BPJS patient satisfaction.

scholarly journals THE RELATIONSHIP OF HEALTH THERAPEUTIC COMMUNICATION TROUGH PATIENT’S SATISFACTION ON HEALTH SERVICE IN PMI HOSPITAL ROOM, BOGOR

2020 ◽  
Vol 10 (2) ◽  
pp. 1-10
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Sampling Technique ◽  
P Value ◽  
Therapeutic Communication ◽  
Patient’S Satisfaction ◽  
Nursing Services ◽  
The One ◽  
Therapeutic Nursing ◽  
The Relationship

Therapeutic communication is the one of the standards of nursing care that must be implemented by all nurses. The good implementation of therapeutic communication can increase the satisfaction of nursing care perceived by patients. Knowing the relationship between therapeutic communication with patient satisfaction inCempaka room PMI Hospita, Bogor.Typeof thisresearch is using random sampling technique with the descriptive analytical method and the cross sectionaldesign. To collect the data, the researcherusing questionnaire instrument on two variablesas follow therapeutic communication of nursing and patient satisfaction questionnaire instrument. Theresearch site of this research is held at PMIHospital Bogor on October, 2018 with patients in the Cempaka room PMI HospitalBogorwho have experienced 85 respondances were brought into the hospital. Analysis techniques using univariate and bivariate analyzers with kendaal’s tau-c statistics test.The resultOf the 96 respondents found that did therapeutic nursing communication applied amounted to 38 respondances (65,5%). And patiens say satisfied with the nursing services amounted to 40 respondances (69,0%).On the statistics test is gotten that P Value 0,001. Ha is accepted and Ho is rejected that P Value <0,05.

scholarly journals Deskripsi Waktu Tunggu dan Kepuasan Pasien di Klinik

2021 ◽  
Vol 3 (10) ◽  
pp. 800-807
Author(s):  
Yesaya Ukago ◽  
Dian Mawarni
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Waiting Times ◽  
Secondary Data ◽  
Correlational Study ◽  
Test Results ◽  
Spearman Test

Abstract: This study aims to see whether or not there is a relationship between waiting time and patient satisfaction at DAQU Sehat Malang. This research is a correlational study, where the data obtained is secondary data from the records collected at the DAQU Sehat Malang clinic. The results obtained on the Waiting Times variable with patient satisfaction indicate that the correlation between the two variables is significant because the significant value obtained (0.005) is smaller than the significant value used (p less than 0.01). The correlation value of the spearman test results (r) of (0.455) indicates that the direction of the correlation is positive. This means that the waiting time according to the standard will make respondents more satisfied. Abstrak: penelitian ini bertujuan untuk melihat ada atau tidak adanya hubungan Waktu Tunggu Dan Kepuasan Pasien di DAQU Sehat Malang. Penelitian ini merupakan penelitian korelasional, dimana data yang didapat merupakan data sekunder hasil pencatatan yang terkumpul pada klinik DAQU Sehat Malang. Hasil penelitian yang didapatkan pada variabel Waiting Times/waktu tunggu dengan kepuasan pasien memperlihatkan bahwa hubungan antara kedua variabel tersebut adalah bermakna karena nilai signifikan yang diperoleh (0,005) lebih kecil dari nilai signifikan yang digunakan (p kurang dari 0,01). Nilai korelasi dari hasil uji spearman (r) sebesar (0,455) menunjukkan bahwa arah korelasi positif. Artinya waktu tunggu yang sesuai standar akan membuat responden semakin puas.

scholarly journals Perilaku caring perawat terhadap kepuasan pasien; Sebuah literatur Review

2020 ◽  
Vol 2 (2) ◽  
pp. 321-324
Author(s):  
Nurul Octaviani ◽  
Rizki Yeni Wulandari ◽  
Surmiasih Surmiasih
Keyword(s):  
Patient Satisfaction ◽  
Interpersonal Relationships ◽  
Care Service ◽  
Close Correlation ◽  
Review Literature ◽  
Patient’S Satisfaction ◽  
Caring Behavior ◽  
Nurse Caring ◽  
Patient Will

Professional nurse service may be performed by a nurse in the performance of their duty. Caring will enable harmonious interpersonal relationships between nurses and patients,it can help and fulfill the patient's need to provide satisfaction. The research objective is to examine the results of several journals about nursing caring behavior to the patient's satisfaction. The research design used descriptive methods from the journal review literature. The results showed that nurses who have a good caring attitude, so patient satisfaction can be good in accordance with the quality of caring behavior performed by nurses. Based on the literature review noted that the application of nurse caring behavior has a close correlation with patient satisfaction. The more caring a nurse is, the more satisfied a patient will receive nursing care service.

scholarly journals The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department

2020 ◽  
Vol 17 (8) ◽  
pp. 2939
Author(s):  
Sara Viotti ◽  
Claudio Giovanni Cortese ◽  
Jacopo Garlasco ◽  
Erika Rainero ◽  
Ifeoma Nneka Emelurumonye ◽  
...  
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Self Report ◽  
Cross Sectional ◽  
Randomized Design ◽  
Conditional Effect ◽  
The Relationship

This study aims to examine whether humanity of care and environmental comfort played a role in moderating the relationship between waiting time and patient satisfaction in an emergency department (ED). The study used a cross-sectional and non-randomized design. A total of 260 ED patients in two hospitals in Italy completed a self-report questionnaire. Moderated regression showed that after adjusting for control variables, waiting time was significantly and inversely associated with patient satisfaction. Humanity of care and environmental comfort showed a positive and significant association with patient satisfaction. Finally, the interaction term between waiting time and humanity of care was found to be significant, whereas the interaction effect between waiting time and environmental comfort was not significant. The conditional effect showed that when humanity of care was low, waiting time was negatively and significantly related to patient satisfaction. By contrast, when humanity of care was medium and high, the relationship between waiting time and patient satisfaction was not significant. These findings shed light on the key role of humanity of care in moderating the relationship between waiting time and patient satisfaction. The complex interrelations emerged should be carefully considered when interventions to foster patient satisfaction in an ED context are planned.

THE RELATIONSHIP OF HOSPITALITY AND PATIENT’S SATISFACTION IN VANDA AND EDELWEIS ROOM AT REGIONAL PUBLIC HOSPITAL BOGOR

2020 ◽  
Vol 11 (1) ◽  
pp. 11-18
Author(s):  
Mulyani Siti Mulyani
Keyword(s):  
Patient Satisfaction ◽  
Public Hospital ◽  
Statistical Test ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Waiting Room ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
The Relationship

Facilities are the important factor to determine patient satisfaction. The completeness of facilities also determine the assessment of patient satisfaction, such as health facilities both facilities and infrastructure, parking lots, comfortable waiting room and inpatient room space. To choose a product especially the product of service, where the completeness and adequacy of facitilies given will make consumer (patient) feel satisfied with the product which is used. The purpose is to know the correlation between the inpaient room facility and patient satisfaction and to identify distribution frequency of the facilities in inpatient room Vanda and Edelweis at Regional Public Hospital Bogor. This research uses Descriptive Quantitative Analytic with Cross Sectional research design. The method of sampling which used in this research is Random Sampling with the number of samples of 164 respondents which used by patient medical record. The instruments which used are questionnaire, while the data analysis technique which used are univariate and bivariate analysis by using Chi-Square statistical test. From 164 respondents with the inappropriate facilities that 104 respondents reached (63.4%), while patients were not satisfied with the existing facilities in Vanda and Edelweiss inpatient room at Regional Public Hospital Bogor, then 96 respondents (58.5%) while the facilities which did not suitable and the patients whom were dissatisfied are 68 respondents (41.5%). The result of statistical test using Chi-Square test obtained p value 0,029 (p <0,05) and value of OR 2,159. The conclusion of this research is, there are the relationship between the inpatient room facilities and patient satisfaction in vanda and edelweis room in Regional Public Hospital Bogor. Accordig to the research, the researcher recommends that is really expected this present research can give some inputs for Bogor government, especially for Regional Public Hospital of Bogor can Improving the quality of inpatient room facilities which are provided.

scholarly journals ASSESSMENT OF PATIENT SATISFACTION WITH AN E-FOLDER AND NON- E-FOLDER SYSTEMS IN TWO DISTRICT HOSPITALS IN THE EASTERN REGION OF GHANA

2020 ◽  
Vol 5 (3) ◽  
pp. 53-69
Author(s):  
Dorothy Tawiah ◽  
Genevieve Aryeetey
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Satisfaction With Care ◽  
Eastern Region ◽  
Binary Logistic Regression Model ◽  
Record System ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
Time And Motion ◽  
District Hospitals

Background: A patient satisfied with care will translate into increased facility utilization and reflect organizational efficiency. Among several listed indicators, waiting time on a visit and staff interaction with him/her is a lasting impression that affects the out-patients’ satisfaction. The E-folder is proposed as one of the measures of improving patient satisfaction at the outpatient clinic. Objectives: This study assessed patient satisfaction at the outpatient department in an E- folder and non E-folder systems; specifically, average time spent by patients to assess full care, determine factors influencing patient waiting time, assess impact of electronic folder use on patient provider-relationship and patient’s satisfaction with care. Methods: The study used a cross-sectional design and was conducted in Kade and New Tafo government hospitals, in the Eastern Region of Ghana. Observational time and motion study with exit interview were employed to collect quantitative data, using an observational record sheet and a semi structured questionnaire as tools respectively. A sample size of 422 was used with consecutive sampling of outpatients as target group. Patients selected were followed as they moved though the various sections of the OPD and stationed research assistants in each section recorded time in and out. The pharmacy was used as final section but patients who did not use the pharmacy were exited in the last section visited. Interviews were conducted at this point Data was entered in Microsoft Office Excel 2013 version and imported into STATA SE version 15 for analysis. T-test, Pearson’s Chi-square and binary logistic regression model were used to analyst data. All significance level was set at a 0.05 alpha level and 95% confidence interval of estimates provided. Findings were compared between facilities. Results: Average total waiting time was 236.15 ± 81.28 for E-Folder facility and 365.83 ± 122.25 non-E-folder facility. The main cause of prolong waiting time was ‘Queue not followed accordingly (75.6%) and Many patients in queue (84/6%) in No- E-folder facility with percentages of 25.8% and 35.8% in E-folder facility. Both facilities rated patient provider relationship ‘Good’ with over 80%. Overall satisfaction with care was 76.5% (E- Folder) and 50.5% (Non -E-Folder). Conclusion: Total waiting time exceeds recommended 90-120 minutes. Time is the most significant indicator of patient satisfaction. The Type of record system has significant influence on patient satisfaction. Recommendation: The E-folder system coupled with a multi-unit and managerial effort, are recommended as means of improving patient satisfaction.

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