scholarly journals HUBUNGAN PERILAKU ASERTIF PERAWAT DALAM MEMBERIKAN PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PASIEN DI RUANG SERUNI RSUD DR. M. YUNUS BENGKULU

2020 ◽  
Vol 4 (2) ◽  
pp. 121-130
Author(s):  
Fatima Nuraini Sasmita ◽  
Dian Dwiana ◽  
Getha Parera
Keyword(s):  
Patient Satisfaction ◽  
Survey Design ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Cross Sectional ◽  
Nursing Services ◽  
Assertive Behavior ◽  
Relationship Of

Patient satisfaction is one form of hospital service quality where the better the service provided to patients, the better the quality of service at the hospital. One way to increase patient satisfaction is by assertive communication. This study aims to study the relationship of nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu. The design used in this study is an analytic survey design that uses a cross sectional study design. The population in this study were all inpatients in Seruni Room Dr. M. Yunus Bengkulu on 24 June-19 July 2019. Sampling in this study used accidental sampling technique that is sampling that happened to be available at the time of the study as many as 50 people. Data collection in this study used primary data obtained from interviews and questionnaires to inpatients in Seruni Room Dr. M. Yunus Bengkulu. Data analysis was performed univariately and bivariately. The results obtained: (1) Of the 50 respondents found that most of the patients (44.0%) said that nurses 'assertive behavior was not good and the majority of patients (56.0%) said that nurses' assertive behavior was good; (2) Of the 50 respondents found some patients (50.0%) said they were not satisfied with the service and some patients (50.0%) said they were satisfied with the service; (3) There is a relationship between nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu, with medium relationship category. It is expected that nurses can improve their skills in service to patients by communicating assertively to provide a service that can make patients feel comfortable

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim
Keyword(s):  
Patient Satisfaction ◽  
Rank Correlation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Correlation Test ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals Hubungan Motivasi dan Insentif Dengan Kinerja Kader Posyandu

2018 ◽  
Vol 9 (1) ◽  
pp. 78
Author(s):  
Indah Kumala Sari
Keyword(s):  
Univariate Analysis ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Low Performance ◽  
Relationship Of

ABSTRACT Performance was an accomplished or accomplished achievement. Based on the observation of the researcher, the reality shows that there are posyandu that have limited cadres so that the service is not running smoothly. The purpose of this research is to determine whether there is a relationship of Motivation and Incentives with  Posyandu Nagari Aripan’s.The design of the research is Descriptive Analytic with Cross Sectional Study. The research conducted in Nagari Aripan, area of Puskesmas Singkarak on August 7thto15th2017. Sampling consist of 30 respondents with total sampling technique. Data collection was obtained from the primary data trough interviews using a questionnaire, processed by computerization. For the results of statistical analysis univariate and bivariate  used the chi-square test. Univariate analysis prove that more than half 60,0% respondents had low performance, 56,7% respondents had low motivation, and 53,3% respondents were satisfied with the incentive. Bivariate analysis prove there is relationship between motivation and cadres performance with pvalue 0,013 <0,05 and there is relationship between incentives with cadre performance with pvalue 0,001<0,05. This research is expected to give an advice for puskesmas in guidance and planning to improve the performance of posyandu cadres, increase the posyandu cadres to remain active in posyandu activities.It is suggested that training activities for posyandu’s cadres are required, so that posyandu activities can do well.

scholarly journals HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

2019 ◽  
Vol 2 (1) ◽  
pp. 162-169
Author(s):  
Sukma Yunita ◽  
Panri Hariadi
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling ◽  
Caring Behavior ◽  
Nursing Services ◽  
Quality Of Nursing

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better.   Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring.  Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

scholarly journals Relationship of Food Hygiene with Patient Satisfaction in Royal Prima Hospital

2020 ◽  
Vol 2 (1) ◽  
pp. 357-367
Author(s):  
Pretty Grace Zalukhu ◽  
Zulfendri ◽  
Albiner Siagian
Keyword(s):  
Patient Satisfaction ◽  
Cross Sectional Study ◽  
Food Delivery ◽  
Food Hygiene ◽  
Cross Sectional ◽  
Study Approach ◽  
Delivery Services ◽  
Independent Variable ◽  
Relationship Of

The aim of the study is want to find out Relationship of Food Hygiene with Patient Satisfaction. This type of research is analytic survey research with cross sectional study approach that is by measuring or observing at the same time (once in a while) between the dependent and independent variables. The dependent variable in this study is patient satisfaction, while the independent variable is the quality of food delivery services. The result shows that food hygiene is related to satisfaction of inpatients. If the food hygiene is good, the patient is probably 2.8 times more satisfied than those who claim to be bad.

scholarly journals KEPENTINGAN BERSAMA PERAWAT-DOKTER DENGAN KUALITAS PELAYANAN KEPERAWATAN

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Tuti Anggarawati ◽  
Novita Wulan Sari
Keyword(s):  
Health Services ◽  
Nursing Care ◽  
Sampling Technique ◽  
Common Interest ◽  
Cross Sectional ◽  
Nursing Services ◽  
Result Show ◽  
Cross Sectional Design ◽  
Relationship Of

Nurse is as front line of component health care provider, so it determine the image of hospital. So the quality of nursing care is ahigh impactin the quality of health services. Nurse-physician relationship is a significant role in providing health services to patients. Collaboration between nurse-physician relationships are the foundation of a broader, not only serves to protect the rights, powers and responsibilities of nurses and doctors, but also serves to improve nursing care. This study aimed to know relationship quality nurse-physician collaboration: relationship of common interest with the quality nursing services. The methods used in this study was descriptive analytic cross sectional design of the study on nurses and doctors in general hospitals Tugurejo Semarangin accordance with the inclusion and exclusion criteria of the sample at 186 with a sampling technique in probability sampling with stratified random sampling. Bivariate data analysis using Chi Square.The result show that there are a relationshipof common interest with nursing services (p= 0,000).   Keywords : Nursing services, collaboration, common interest

scholarly journals Patient satisfaction and associated factors among psychiatry outpatients of St Paulo’s Hospital, Ethiopia

2020 ◽  
Vol 33 (1) ◽  
pp. e100120
Author(s):  
Kebebew Wogi Goben ◽  
Endalamaw Salelew Abegaz ◽  
Samuel Tolesa Abdi
Keyword(s):  
Patient Satisfaction ◽  
Associated Factors ◽  
Addis Ababa ◽  
Mental Healthcare ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional Study ◽  
P Value ◽  
Cross Sectional ◽  
Male Sex

BackgroundPatient satisfaction with mental healthcare service is recognised as an important integral part of measuring the outcomes and performance of clinical service delivery. It is not well studied in Ethiopia. Therefore, it is essential to improve service in the future.AimsTo assess patient satisfaction and associated factors among psychiatry outpatients at St. Paulo’s Hospital Millennium Medical College, Addis Ababa, Ethiopia.MethodsAn institutional-based cross-sectional study was conducted with consecutive sampling technique from May to June 2018. Data were collected using a Client Satisfaction Questionnaire (CSQ-8). Both bivariate and multivariate ordinal logistic regression analyses were used. Variables with p value <0.05 at multivariate analysis were considered statistically significant.ResultsA total of 589 participants were enrolled with a response rate of 98.2%. In regard to the magnitude of patient satisfaction, 50.3% (95% CI 46.0 to 54.2) were highly satisfied, 31.0% (95% CI 27.2 to 34.8) were satisfied, and 18.7% (95% CI 15.4 to 22.1) were dissatisfied. Male sex (adjusted OR (AOR) 2.30, 95% CI 1.57 to 3.36), inability to read and write (AOR 2.23, 95% CI 1.10 to 4.66), being unemployed (AOR 1.69, 95% CI 1.15 to 2.47), obtaining services for free (AOR 1.57, 95% CI 1.11 to 2.22), and availability of medication (AOR 1.62, 95% CI 1.13 to 2.23) were significantly associated with patient satisfaction.ConclusionsThe study showed that further improvements in patient satisfaction are required. Male sex, inability to read and write, being unemployed, obtaining services free of charge, and availability of medication were significantly associated with patient satisfaction. More than half of the participants were dissatisfied with the waiting time to receive services. The provision of services within a reasonable timeframe and meeting patient expectations are helpful for good health outcomes.

scholarly journals Identify the Causes of Absenteeism in Nurses Mayo Hospital Lahore Pakistan

2017 ◽  
Vol 4 (2) ◽  
pp. 110-114 ◽  
Author(s):  
Nabila Kanwal ◽  
Ghazala Riaz ◽  
Muhammad Shahid Riaz ◽  
Shoumaila Safdar
Keyword(s):  
Negative Impact ◽  
Sampling Technique ◽  
Poor Performance ◽  
Cross Sectional Study ◽  
Job Dissatisfaction ◽  
Sectional Study ◽  
Cross Sectional ◽  
Minor Ailments ◽  
Usual Pattern

Absenteeism is a usual pattern of absence from a duty or responsibility. Usually, absenteeism is considered as an indication of person poor performance. In this study a descriptive cross sectional study design was used. A close ended questionnaire was used as a research tool. Convenient sampling technique was used. Data was analyzed on SPSS 20 version. Nurses are absent from their duties because they suffer from minor ailments e.g. headache and backache? In response of this question, 42.5% responded said that they are strongly agreed, 17.5% were agreed, 8.8% were neutral, 21.3% were disagreed, and 10% were strongly agreed. Nurses do absent from their work because workload is too heavy, 42.5% were agreed, 30% were strongly agreed, 12.5% were neutral,7.5% were disagreed and 7.5% were also strongly disagreed. The lack of appropriate recognition and reward could lead to dissatisfaction and absenteeism among nurses, in response of this question nurses asked that they do absent 31.3% agreed, 41.3% strongly agreed, 15.0% are neutral, 12.5%are disagreed and 0% are strongly disagreed. Staff absenteeism is a growing management concern. It can contribute to sickness absence, staffing instability, work overload and job dissatisfaction that could have a negative impact on patient care. The rate of absenteeism can be reduced by productive management, and loyal leadership. It will not only reduce absenteeism rate but also improve quality of care toward the patients. In return of good performance nurses need appraisal.Int. J. Soc. Sc. Manage. Vol. 4, Issue-2: 110-114

scholarly journals ANALISIS FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PELAKSANAAN TIMBANG TERIMA PASIEN DI RUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH PARIAMAN 2016

2019 ◽  
Vol 10 (1) ◽  
pp. 163
Author(s):  
Dini Qurrata Ayuni ◽  
Almahdy Almahdy ◽  
Esi Afriyanti
Keyword(s):  
Data Analysis ◽  
Oral Communication ◽  
Sampling Technique ◽  
Questionnaire Data ◽  
Cross Sectional ◽  
Inaccurate Information ◽  
Nursing Services ◽  
Leadership Support ◽  
Meaningful Relationship

Abstrak Timbang terima adalah komunikasi oral dari informasi tentang pasien yang dilakukan oleh perawat pada pergantian shift jaga. ketidak akuratan informasi dalam melakukan timbang terima dapat menimbulkan dampak yang serius pada pasien, hampir 70% kejadian yang menyebabkan kecacatan atau kematian disebabkan karena buruknya komunikasi. Peneltian bertujuan mengetahui faktor – faktor yang berhubungan dengan pelaksanaan timbang terima pasien. Desain penelitian ini adalah cross sectional. Penelitian dilakukan di RSUD Pariaman Sampel 86 perawat dengan teknik pengambilan sampel Total sampling. Penelitian dilakukan bulan Juni 2016. Peneltian menggunakan kuesioner, analisa data menggunakan univariat, bivariat dan multivariat. Hasil penelitian faktor pengetahuan rendah (57,0%), dengan Sikap perawat pelaksana  baik (61,6%), (59,3 %) mendapat dukungan dari pimpinan. (60,5 %) tidak mendapat dukungan dari teman sejawat. sebagian besar dari perawat (65,3 %) kurang baik dalam pelaksanaan timbang terima pasien. Ada hubungan yang bermakna antara pengetahuan dan dukungan teman sejawat dengan  pelaksanaan timbang terima, tidak ada hubungan yang bermakna antara sikap dan dukungan pimpinan dengan pelaksanaan timbang terima. Pengetahuan lebih dominan berhubungan dengan pelaksanaan timbang terima pasien. Saran untuk pelayanan keperawatan agar melakukan audit keperawatan tentang kualitas pelaksanaan timbang terima dan melakukan supervisi berjenjang pada semua aspek dalam pelaksanaan timbang terima. Kata kunci : Pengetahuan, Sikap, Dukungan Pimpinan,dukungan teman sejawat, pelaksanaan timbang terima ABSTRAKWeighing is oral communication from information about patients performed by nurses at the turn of the shift. inaccurate information in weighing up can have a serious impact on patients, almost 70% of events that cause disability or death are caused by poor communication. The research aims to find out the factors that are related to the implementation of patient weighing. The design of this study was cross sectional. The study was conducted in RSUD Pariaman. Samples were 86 nurses with a total sampling technique. The study was conducted in June 2016. The study used a questionnaire, data analysis using univariate, bivariate and multivariate. The results of the study of knowledge factors were low (57.0%), with the attitude of nurses implementing good (61.6%), (59.3%) receiving support from the leadership. (60.5%) did not receive support from colleagues. most of the nurses (65.3%) were not good at implementing patient weighing. There is a meaningful relationship between knowledge and support of peers with the implementation of the weighing scale, there is no meaningful relationship between the attitude and support of the leadership with the implementation of the weighing scale. Knowledge is more dominant related to the implementation of patient weighing. Suggestions for nursing services in order to conduct a nursing audit about the quality of implementation of weighing scale and conducting tiered supervision on all aspects of the implementation of weighing scale. Keywords: Knowledge, Attitude, Leadership Support, peer support, implementation of weighingDaftar pustaka : 72 (2000 – 2015) 

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