scholarly journals PENGARUH EFEKTIVITAS KERJA PEGAWAI TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN ILIR TIMUR II PALEMBANG

Wacana Publik ◽  
2020 ◽  
Vol 14 (01) ◽  
pp. 1-6
Author(s):  
Citra Iasha
Keyword(s):  
Work Environment ◽  
Public Service ◽  
Research Method ◽  
Employee Performance ◽  
Service Process ◽  
Government Officials ◽  
District Office ◽  
The Public ◽  
Government Administration ◽  
The Government

This research method uses a quantitative approach by using a questionnaire as a means of collecting data. The research results obtained that the effecti veness of employee work and service is quite good, employee performance evaluation has been well realized. Given that evaluation is one form of effort that must be made to maximize its task. In other words, if the evaluation program is not carried out, it is a sign that the employees at the Ilir Timur II Palembang sub-district office are trying to correct errors related to public services according to their duties and functions as agents of public service. There are still various obstacles in the form, supervision, work environment, facilities and infrastructure that make the public service process less effective. Various obstacles that come from individual employees themselves suddenly make the public service process sluggish. Realizing the duty of the Government apparatus service in the Ilir Timur II Palembang sub-district office is an important thing to support success in Government Administration and build public trust in the services performed by government officials in the Ilir Timur II Palembang district.

HRD: Better Service through Credentialling?

1986 ◽  
Vol 15 (4) ◽  
pp. 451-458
Author(s):  
John B. Kenny
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Employee Performance ◽  
Human Resources Management ◽  
Professional Associations ◽  
Personal View ◽  
Traditional Role ◽  
Public And Private ◽  
The Public ◽  
The Government

More is and will be expected of public service employees. Human resource developers, trainers and educators can do much to help the public service move more assuredly into meeting the changing demands of the public in what is becoming an information oriented society. One of the ways in which the government of Ontario, Canada has determined it can better serve its public, was in the restructuring of the human resources management of the Public Service. A letter from the Premier of the province to the 80,000-member civil service, outlining some of the objectives of the government, and a summary of the March 1986 Report “Managing Human Resources in the Ontario Public Service” are cited. The call was for more clearly communicated goals and policy priorities, training and workplace enhancement, and regular feedback on employee performance. The author's personal view is that the time is ripe, in both the public and private sectors, for the traditional role of staff developer to likewise be strengthened through an enhanced form of personal professional development, professionalization, and the promotion of a new image of the profession by their professional associations. A key link in the process is found in the credentialling question. A model and a personal appeal to “trainers” is put forward to address this question.

scholarly journals Maladministration in the Public Service: Should Government Officials be Responsible for their Decisions?

2021 ◽  
Vol 1 (1) ◽  
pp. 71
Author(s):  
Maulida Zulia Irmajayanti ◽  
Totok Sudaryanto ◽  
Antikowati Antikowati
Keyword(s):  
Public Service ◽  
Public Services ◽  
Legal Certainty ◽  
Government Officials ◽  
The Public ◽  
State Obligations ◽  
Normative Basis ◽  
The Republic ◽  
The Government ◽  
The Welfare State

The concept of the welfare state upholds the existence of the legal system under the premise of legal certainty and the protection of basic human rights. Paragraph IV of the 1945 Constitution of the Republic of Indonesia emphasizes the existence of “state obligations” and “the government duty” to protect and serve all public interest. The normative basis of the Constitution was translated as the national principle to embody the public services. The Public Service Law Number 25 of 2009 is a formulation of legal certainty. However, the main problem that occurs in the public services is maladministration in bureaucracy. It is important to build interpretations of the authority attached to the bureaucratic system or on subjects who become government officials. By analyzing the Constitution, this article states that the government official dimensions must be considered as an interrelated issue, so that the articulate practice must be seen as inherent social conditions. Keywords: Responsibility, Government Officials, Maladministration.

scholarly journals STRATEGI PELAYANAN PUBLIK DI KANTOR KECAMATAN KANDANGAN KABUPATEN KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Imam Fachruddin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Capacity ◽  
Service Strategy ◽  
District Office ◽  
The Public ◽  
Analysis Techniques ◽  
Equipment Reliability ◽  
The Government

This study aims to determine the performance of the apparatus, the strategy of improving public services in Kandangan Subdistrict, Kediri Regency, as well as obstacles faced to strengthen public service capacity in the Kandangan District Office, Kediri Regency. This research is a descriptive study using a qualitative approach. Data collection techniques are carried out with observation, interview, and documentation techniques. Data analysis techniques used are interactive models. The validity of the data is done by triangulating the source and method. Utilizing the information from the informants, this study produced findings: 1). The public service strategy in the Kandangan District Office is seen from various indicators, namely the provision of physical facilities and equipment, reliability, simplification of processes, pure responsiveness of the apparatus, providing waiting rooms and places. Secure parking/assurance (Assurance), and empathy (empathy) apparatus in Kandangan Subdistrict, the average community considers it to be relatively good. 2). Sensitivity to the community, enhancing the professionalism of apartments and supplementing infrastructure - the strategy of the government of Kediri Regency in Improving the Quality of the Implementation of Public Services in Kandangan sub-district.

scholarly journals PERAN SEMANGAT KERJA MEMEDIASI PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DINAS KESEHATAN KABUPATEN TABANAN, BALI

2019 ◽  
Vol 1 (2) ◽  
pp. 60-76
Author(s):  
Ni Made Dewi Kansa Putri
Keyword(s):  
Work Environment ◽  
Public Service ◽  
High Performance ◽  
Employee Performance ◽  
Validity And Reliability ◽  
District Health Office ◽  
District Health ◽  
Organizational Goals ◽  
Initial Stage ◽  
The Government

The government to provide the excellent public service performance must supported by existing resources. Human factors or man power are an important part of an organization, where talented, qualified human resources are needed, willing to cooperate with teams and have high spirit. Work spirit is needed in every employee cooperation effort to achieve organizational goals, because with the work spirit will result in high performance for the organization. Besides that, employee performance is also determined by the work environment both physical and non-physical. This study aims to analyze the influence of the work environment and work spirit on the performance of employees at the Tabanan District Health Office. Research uses Path Analysis as a method of data analysis, where data collection is done by observation, interviews, literature studies, and questionnaires. As the initial stage of the analysis, a validity and reliability test will be carried out on the research instrument. The results showed that the work environment and work spirit had a positive and significant effect on employee performance at the Tabanan District Health Office. Where the work spirit variable acts as an mediation variable in the influence of the work environment on employee performance at the Tabanan District Health Office.

scholarly journals PENGARUH MOTIVASI DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI KANTOR IMIGRASI KELAS I TPI YOGYAKARTA

2020 ◽  
Vol 1 (1) ◽  
pp. 67-80
Author(s):  
Gilar Tyas Sandi Wijaya
Keyword(s):  
Data Collection ◽  
Work Environment ◽  
Public Service ◽  
Research Method ◽  
Public Perception ◽  
Industrial Revolution ◽  
Employee Performance ◽  
Research Use ◽  
Global Information ◽  
The Impact

Industrial Revolution 4.0 give significant impact on global information and technological system developments. One of them is the development of public service technologies in Indonesia. To increase public perception, Indonesian Government has to upgrade the performance of their employee. This research has a purpose to explain the impact of motivation and work environment on employee performance. The locus of this study is located at Immigration Office of Yogyakarta, Indonesia. Researcher use the mixed research method with sequential explanatory design. In the data collection, this research use questionnaire for quantitative purpose and interview for qualitative purpose. The function of using this method is to get more comprehensive data and result. In the end, this research will explain the performance of employee in Immigration office of Yogyakarta from motivation and work environment perspective.

scholarly journals Kajian Normatif Mengenai Penggunaan Discrecionary Power Bagi Pejabat Pemerintah Dalam Upaya Meningkatkan Kualitas Penyelenggaraan Pemerintahan

2017 ◽  
Vol 7 (1) ◽  
pp. 63
Author(s):  
Tri Mulyani ◽  
A Heru Nuswanto ◽  
Endah Pujiastuti
Keyword(s):  
Public Services ◽  
Discretionary Power ◽  
Literature Study ◽  
Government Officials ◽  
The Public ◽  
Government Administration ◽  
The Government ◽  
Principle Of Legality ◽  
Research Type

<p>Setiap negara hukum menuntut agar dalam penyelenggaraan pemerintahan harus didasarkan pada asas legalitas yaitu ketentuan undang-undang, termasuk juga Indonesia. Namun dalam hal melaksanakan tugas dan kewajiban penyelenggaraan pemerintahan agar dapat memberikan dan menjaga kualitas pelayanan publik serta mengusahakan kesejahteraan, di samping memberikan jaminan dan perlindungan bagi warga negara, maka tidak bisa hanya berpegang pada asas legalitas, karena semakin hari, perkembangan tuntutan pelayanan publik semakin kompleks dan beragam. Permasalahan demi permasalahan muncul dimasyarakat, dan pada kondisi seperti inilah muncul prinsip bahwa pemerintah tidak boleh menolak untuk memberikan pelayanan kepada masyarakat dengan alasan tidak ada peraturan perundang-undangan yang mengaturnya atau belum/tidak ada peraturan perundang-undangan yang dijadikan dasar kewenangan untuk melakukan perbuatan hukum. Oleh karena itu pemerintah diberikan kewenangan bebas melakukan tindakan/perbuatan tanpa harus terikat undang-undang yaitu <em>discresionary power</em>. Sehingga dalam penelitian ini akan dikaji lebih dalam tentang pentingnya penggunaan diskresi bagi pejabat pemerintah dalam penyelenggaraan pemerintahan. Metode penelitian yang dipergunakan diantaranya adalah jenis penelitian yuridis normatif, dengan pendekatan perundang-undangan dan konsep, spesifikasinya diskriptif analitis, pengumpulan data dengan studi kepustakaan dan akan dilakukan analisis secara kualitatif. Adapun hasil penelitian menunjukkan bahwa pentingnya penggunaan <em>discresionary power</em> bagi pejabat pemerintah dalam penyelenggaraan pemerintahan adalah sebagai alternatif untuk mengisi kekurangan dan kelemahan di dalam penerapan asas legalitas (<em>wetmatigheid van bestuur</em>), agar di samping pemerintah dapat melindungi dan menjamin kepastian hukum warga negara, pemerintah juga dapat memberikan pelayanan publik dan kesejahteraan bagi warga negara.</p><p><em>Each legal state requires that in the administration of the government should be based on the legality principle of the provisions of the law, including Indonesia. However, in terms of carrying out the duties and obligations of government administration in order to provide and maintain the quality of public services and prosperity, in addition to providing guarantees and protection for citizens, it can not just stick to the principle of legality, because the day, the increasingly complex demands of public services and diverse. Problems after problems arise in the community, and in such conditions the principle that the government should not refuse to provide services to the public on the grounds there is no legislation that regulate it or not / no legislation on which the authority to do legal action . Therefore the government is given free authority to perform actions / deeds without having to be bound by legislation that is discretion. So in this study will be studied more deeply about the importance of the use of discretion for government officials in the administration. The research method used is normative juridical research type, with approach of legislation and concepts, analytical descriptive specification, data collection with literature study and will be analyzed qualitatively. The results of the study indicate that the importance of discretionary power for government officials in the administration is an alternative to fill the shortcomings and weaknesses in the application of legality principle (wetmatigheid van bestuur), so that in addition to the government can protect and ensure legal certainty of citizens, the government can also provide public services and welfare for citizens. </em><em></em></p>

scholarly journals Exploring the importance of employee incentives and their effectiveness in improving quality performance in a Cambodian public organization

2021 ◽  
Author(s):  
◽  
Oun Tep
Keyword(s):  
Public Service ◽  
Financial Incentives ◽  
Research Method ◽  
Work Performance ◽  
Service Sector ◽  
Research Study ◽  
Financial Incentive ◽  
Employee Performance ◽  
Public Employees ◽  
The Public

<p>The main purpose of this study is to identify the importance of incentives and their effectiveness in employee performance. The detail of this research will be conducted in an attempt to demonstrate whether incentives have a great potential to increase public employees’ motivation and work performance. The purpose of the research is also to illustrate to what extent incentives are used in the Cambodian public service sector. To fulfill the objective of the research as well as to obtain real and reliable data, a research study was conducted at the Cambodian Investment Board – CIB under the Council for the Development of Cambodia – CDC.  The method of this research study was implemented with a qualitative analysis to investigate the work characteristic of Cambodian public employees, and to identify the correlation between the rewarding, recognition and employee work performance. In addition to the research method, the analysis of the qualitative interview data was to be done through the use of thematic analysis. After the qualitative research method was completely finished, the findings of the research study were much the same as those mentioned in the literature review. The data analysis proved a significant correlation between incentives in the form of rewards and recognition, and better work performance.  Based on the findings of this research study, most of the public employees in the above mentioned organization commented that both financial and non-financial incentives are significantly important to encourage and motivate them for greater work performance. It also indicated that there was an absence of employee incentive particularly financial incentive. Meanwhile, the level of utilization of non-financial incentives is extremely poor. Therefore, within the limitations of the research study, it could be concluded that both financial and non-financial incentives have a potential effect on employee motivation and work performance in the public service organization of Cambodia.</p>

scholarly journals PENERAPAN KEBIJAKAN DISKRESI DALAM KAITANNYA DENGAN TINDAK PIDANA KORUPSI

2018 ◽  
Vol 6 (3) ◽  
pp. 404
Author(s):  
Ervien Rizky Aditya
Keyword(s):  
Public Service ◽  
Active Role ◽  
The State ◽  
Economic Life ◽  
Government Officials ◽  
The Public ◽  
General Welfare ◽  
State Administration ◽  
The Government ◽  
Executive Body

Government in carrying out its duties is equipped with the authority of both the attributive and the delegative. With the development of society, there are often certain urgent circumstances, in which Government Officials/Administration Bodies can not use their authority which is bound to take legal action. In realizing the goal as a state with the concept of welfare general (welfare state) then the government must play an active role in interfacing the field of social economic life of the community. The government delegated responsibility bestuurszorg or public service. With this discretionary authority it means that some of the powers held by the legislature are transferred into the administration of the state as the executive body. Because the state administration has solved the problem by not waiting for the amendment of the Law from the legislative field, so the government should not refuse to provide services to the public on the grounds that there is no or no clear rule of law as long as it is still the authority of the government. But the power of government as a discretionary policy maker is always faced with a problem connected with corruption. Pemerintah dalam menjalankan tugasnya dilengkapi dengan kewenangan-kewenangan baik yang bersifat atributif maupun yang bersifat delegatif. Dengan adanya perkembangan masyarakat maka seringkali terdapat keadaan-keadaan tertentu yang sifatnya mendesak, dimana Pejabat/Badan Administrasi pemerintahan tidak dapat menggunakan kewenangannya yang bersifat terikat dalam melakukan tindakan hukum. Dalam mewujudkan tujuan sebagai negara dengan konsep kesejahteraan umum maka pemerintah harus berperan aktif mencampuri bidang kehidupan sosial ekonomi masyarakat. Maka pemerintah dilimpahkan tanggung jawab sebagai pelayan publik atau public service. Dengan adanya kewenangan diskresi ini berarti bahwa sebagian kekuasaan yang dipegang oleh badan pembentuk Undang-Undang dipindahkan ke dalam administrasi negara sebagai badan eksekutif. Karena administrasi negara melakukan penyelesaian masalah dengan tidak menunggu perubahan Undang-Undang dari bidang legislatif, sehingga pemerintah tidak boleh menolak memberikan pelayanan kepada masyarakat dengan alasan tidak ada atau tidak jelasnya aturan hukum sepanjang masih menjadi kewenangan dari pemerintah. Namun kekuasaan pemerintah sebagai pembuat kebijakan diskresi selalu berhadapan dengan adanya suatu permasalahan yang dihubungkan dengan tindak pidana korupsi.

scholarly journals KUALITAS PELAYANAN PUBLIK

2016 ◽  
Vol 2 (1) ◽  
Author(s):  
Harius Eko Saputro
Keyword(s):  
Public Service ◽  
Public Services ◽  
Services Quality ◽  
The State ◽  
Main Task ◽  
Government Officials ◽  
The Public ◽  
Public Servant ◽  
State Apparatus ◽  
The Government

Service is the main task of the state apparatus. The scope of services and public services covered broad aspects of community life. This task has been clearly outlined in the preamble of the 1945 Constitution that is in the fourth paragraph. In practice, public services in Indonesia have not been going well. The provision of public services by government officials to the public is actually an implication of the state apparatus functions as a public servant. Therefore, the position of the government apparatus in public services is very strategic because it will determine the extent to which the government is able to provide the best possible service to the community, which thus will determine the extent to which the state has to perform its role properly in accordance with the purpose of founding. The indicator of public services quality are punctuality, ease of filing, the accuracy of error-free services, and service charges. It is highly influenced by the organizational structure, the ability of the apparatus and service systems. Keywords: Public, Service, Quality

scholarly journals SISTEM PENANGANAN PENGADUAN BERBASIS E-GOVERNMENT PADA DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN KENDAL

2021 ◽  
Vol 6 (1) ◽  
pp. 45
Author(s):  
Muhammad Fatchuriza ◽  
Teguh Adi Prasojo
Keyword(s):  
Public Service ◽  
Research Method ◽  
Government Agencies ◽  
Handling System ◽  
The Public ◽  
Descriptive Research ◽  
Complaint Handling ◽  
Qualitative Descriptive ◽  
The Government ◽  
Interact Class

The purpose of this study is to determine the extent of the handling of public complaints management based on E-government in Kendal Regency and the response of the Kendal Regency Government to complaints from the public. This study used a qualitative descriptive research method, while data collection was carried out in three ways, namely observation, interviews, namely interviews with experts or people who understand topic to be researched and documentation study. The results showed firstly that E-government-based complaint handling system at UP4 of the Communication and Informatics Office of Kendal Regency was running optimally. The indicators that can be seen are as of February 2019 as many as 1338 complaints that were submitted to the Public Service Complaints Management Unit (UP4) 1248 have been processed. Second, in the context of implementing e-government in managing complaints, it is included in the scope of Government to Citizens (Government to Society) and also includes the use of Government to Employees services. Third, the types of e-government services in Indrajit (2004: 29-32) are described as divided into three main classes, namely: publish category, interact category, and transact category. In compalint handling system based on e-gove at UP4 Kendal district, it is included in the interact class category, because there has been a two-way communication and interaction relationship between the government and the community. The Influencing Factors 1. From government agencies, a) complaint distribution flow b) required maintenance costs. c) Internet Network. 2. From the community, a) Servers that often have problems, b) Less feedback

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