scholarly journals Definisi Sistem Portal Pengetahuan dalam Pemerintahan berdasarkan Pendekatan Modifikasi Soft System Methodology dan Hermeneutic

2021 ◽  
Vol 1 (1) ◽  
pp. 61-70
Author(s):  
Wahyu Indra Satria ◽  
Yanto Hermawan Hermawan ◽  
M Figo Haffidz Akbar
Keyword(s):  
Knowledge Management ◽  
State Government ◽  
Public Service ◽  
Portal System ◽  
Soft System Methodology ◽  
The Government ◽  
Definition Of ◽  
Operational Activity ◽  
System Methodology ◽  
Knowledge Portal

A state government can implement a knowledge portal-based e-government system to properly accommodate knowledge management activities. This is also useful to minimize knowledge gaps, loss of knowledge, and waste of knowledge in the operational process of government when providing services to the community. This is intended so that the government can be massive, effective and efficient in providing public public services. The research hypothesis is that the existence of a knowledge portal-based e-Government system can assist the government in carrying out knowledge management activities in every operational activity with the aim of helping to run public service activities more effectively and efficiently. Referring to this explanation, the focus of the research carried out is to discuss and find a formal, structured scientific definition of the knowledge portal system in government based on a modified soft system methodology and hermeneutics approach. The object of research will be carried out at government agencies of the State of Indonesia with the hope of fulfilling the research objectives, namely finding a structured formal scientific definition of a knowledge portal system within a government.

scholarly journals Model Konseptual bagi Pengembangan Knowledge Management di SMA Menggunakan Soft System Methodology

2019 ◽  
Vol 6 (2) ◽  
pp. 169 ◽  
Author(s):  
Eric Megah Perdana ◽  
Danny Manongga ◽  
Ade Iriani
Keyword(s):  
Knowledge Management ◽  
Teaching And Learning ◽  
Soft System Methodology ◽  
Knowledge Transformation ◽  
System Methodology

<p>Terhambatnya transformasi <em>knowledge</em> antara pengajar dan siswa di SMAK 1 Penabur Jakarta ditemukanlah suatu kendala, yaitu perbedaan karakter antara yayasan, guru, dan siswa. Berdasarkan fakta diatas, SMAK 1 Penabur Jakarta memerlukan suatu <em>Knowledge Management</em> yang dapat membantu kinerja yang sedang berjalan. Metode yang digunakan dalam penelitian ini adalah pendekatan <em>Soft System Methodology</em>. Terdapat langkah dalam <em>Soft System Methodology</em> yang dilakukan yaitu menggunakan analisis CATWOE terhadap <em>holon</em> yang ditemui di SMAK 1 Penabur Jakarta. Pemodelan yang dihasilkan berupa komponen yang dibagi menjadi 4 bagian yaitu, manusia, proses, teknologi, dan <em>content</em>.</p><p><strong>Abstract</strong></p><p class="Abstract"><em>The obstructed of knowledge transformation between the educator and student in SMAK 1 Penabur Jakarta was found the constraints, it is the differences character between foundation, teacher, and student. According to the fact above, SMAK 1 Penabur Jakarta needs a knowledge management in order to help the teaching and learning proses. This research is using the method. The method that is used is Soft System Methodology (SSM) approach. It has some steps in Soft System Methodology by using CATWOE analyzation to holon in SMAK 1 Penabur Jakarta. The model-produced is divided into 4 components, those are human, content, technology, and process.</em><strong></strong></p><p><strong><br /></strong></p>

scholarly journals Exploring the Soft System Methodology in Development of Knowledge Management Conceptual Model a Sytematic Literature Review

2019 ◽  
Vol 39 (5) ◽  
pp. 259-266
Author(s):  
Dana Indra Sensuse ◽  
Arfive Gandhi ◽  
Yudho Giri Sucahyo
Keyword(s):  
Knowledge Management ◽  
Life Cycle ◽  
Literature Review ◽  
Conceptual Model ◽  
Conceptual Models ◽  
Soft System Methodology ◽  
Sequential Order ◽  
Current Implementation ◽  
Research Questions ◽  
System Methodology

Soft System Methodology (SSM) is common guidance to conceptualise Knowledge Management (KM) model since its benefit to handle complex situations. This study highlights SSM implementation on KM conceptual model using Systematic Literature Review (SLR) to produce insights about current implementation and promising chances in the future. This study also concerns on KM conceptual models as created without certain features in many case studies. Many various interpretation can arise to understand how system should work. This situation affected more spending time to validate KM conceptual model with stakeholders. Using SLR, this study criticises the importance of features as provided in eligible articles. Out of 144 articles from 2009 until 2019 as delivered from Scopus query, this study selected 12 articles about SSM on KM. It classified them into several criteria: published year, sector, and related KM life cycle. By mapping them to solve research questions, this study promoted actors, activities, and sequential order of activities as recommended features. By implementing them, KM conceptual model creation can be faster and accepted by stakeholders.

scholarly journals Penerapan Customer Knowledge Management pada e-commerce Butik Gendis Fashion Muslim

2021 ◽  
Vol 1 (3) ◽  
pp. 131-140
Author(s):  
Nur Chasanah
Keyword(s):  
Knowledge Management ◽  
Customer Satisfaction ◽  
Satisfaction Survey ◽  
Discussion Forums ◽  
Soft System Methodology ◽  
Customer Knowledge ◽  
Customer Knowledge Management ◽  
Customer Satisfaction Survey ◽  
System Methodology

Pengetahuan merupakan aset yang penting dalam sebuah organisasi. Dalam kegiatan transaksi bisnis, pengetahuan pelanggan menjadi elemen yang dapat digunakan untuk bersaing dalam dunia bisnis. Semakin banyaknya pelanggan pada butik gendis fashion muslim mengakibatkan pengelola mengalami kesulitan dalam melakukan manajemen pelanggan, sehingga walaupun pelanggan banyak namun tidak memberikan dampak yang signifikan, khususnya dalam pengelolaan pengetahuan pelanggan. Sehingga pada penelitian ini dilakukan implementasi model manajemen pengetahuan pelanggan pada e-commerce Gendis Butik dengan menggunakan pendekatan Soft System Methodology. Langkah-langkah yang dilakukan pada penelitian ini antara lain dengan mengetahui permasalahan, mencari solusi dengan menggambarkan proses transformasi perubahan, menghasilkan dan menerapkan konsep sebagai solusi dan mengimplementasikannya pada butik. Fitur-fitur yang diimplementasikan antara lain Customer Repository, Customer Satisfaction Survey dan Discussion Forums yang dapat dijadikan sebagai media untuk berbagi pengetahuan pelanggan sehingga dapat menghasilkan produk yang sesuai dengan kebutuhan pelanggan dan dapat meningkatkan pemasaran sehingga menjadikan bisnis dapat berjalan lebih efektif dan efisien dalam bersaing di dunia maya.

scholarly journals Improving Performance of Indonesia State-Owned Enterprises Holding; Policies and Strategies

2019 ◽  
Vol 7 (5) ◽  
Author(s):  
Bambang Utoyo ◽  
Marimin, Idqan Fahmi ◽  
Agung Primanto Murdanoto
Keyword(s):  
Technological Development ◽  
Soft System Methodology ◽  
Interpretive Structural Modeling ◽  
Legal Rules ◽  
Production And Distribution ◽  
Sugar Mills ◽  
Frame Work ◽  
The Government ◽  
Independent Assessment ◽  
System Methodology

The government has issued several policies to improve the performance of State Owned-Enterprises (SOEs), namely by establishing ABC SOEs or BUMN Holding, providing additional capital, guaranteeing the purchase of ABC SOEs products such as bio ethanol and bio diesel to be purchased by PT Pertamina, excess electricity supply from the sugar mills to be purchased by PT PLN. Meanwhile, ABC SOEs Holding has also implemented a strategy to improve the performance of ABC SOEs Holding and its subsidiaries. Unfortunately, the implementation of those policies and strategies have not been able to improve ABC SOEs Holding performance as expected. We use Soft System Methodology (SSM) as frame work, which is combined with the strategic assumption surfacing and testing (SAST) and interpretive structural modeling (ISM). This study concludes that actions must be taken to improve the performance of ABC SOEs Holding: 1) strengthening of definite legal rules related to SOEs, 2) handling negative issues of plantation products, 3) synergy of holding and subsidiary decision making, 4) independent assessment of holding’s performance, 5) strengthening subsidiary governance, 6) increasing capability and integrity of human resources, 7) strengthening technological development for production and distribution efficiency, and 8) developing talent pool for innovation improvement.

scholarly journals Pemodelan Knowledge Dalam Proses Pemberian Beasiswa Bagi Mahasiswa Menggunakan Soft System Methodology (SSM) (Studi Kasus : Fakultas Keguruan dan Ilmu Pendidikan Universitas Pattimura Ambon)

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Yulian Hany Makaruku ◽  
Eko Sediyono ◽  
Irwan Sembiring
Keyword(s):  
Knowledge Management ◽  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Appropriate Technology ◽  
Group Decision Support System ◽  
Soft System Methodology ◽  
The University ◽  
Support Students ◽  
System Methodology

The process of scholarship awarding especially for the university students through the sub-section of student affairs is influenced by the students’ background and achievements. The background of the students and the process of scholarship awarding in the sub-section of students affairs have the important role to support students’ achievements and academic finance. The method that used in designing knowledge method to this scholarship awarding is the kualitative method with the soft system methodology approach and the steps that added in accordance with the case study. Knowledge management of FKIP Unpatti Ambon is ecpected to work well if there is an interaction between each component and there is no imbalance of the three components, they are knowledge management plot, appropriate technology, and conducive workplace habits. Knowledge management that is modeled using the SSM approach can provide opportunities to FKIP Unpatti Ambon in catching and analysing the information in the faculties. Faculties can implement it strategically in the form of warehousing,  and decision support system. The establishment of a process for accessing information to all outside societies through the internet, groupware, and group decision support system is very needed, so that the stakeholders in the fakulties are informed properly, informatively and inovatively. This makes the motivation of knowkedge accumulated from organizational experience.

scholarly journals SOFT SYSTEM METHODOLOGY APPROACH: TOURISM CONCEPTUAL MODEL AS THE IDENTITY OF BANDUNG, INDONESIA

2020 ◽  
Vol 21 (1) ◽  
pp. 282-292
Author(s):  
Leo Aldianto ◽  
Santi Novani ◽  
Grisna Anggadwita ◽  
Adi Asmariadi Budi ◽  
Christina Wirawan
Keyword(s):  
Conceptual Model ◽  
Sampling Technique ◽  
System Thinking ◽  
Model Design ◽  
Soft System Methodology ◽  
City Tourism ◽  
Tourism Sector ◽  
The Government ◽  
Tourism Potential ◽  
System Methodology

The Indonesian tourism sector has become one of government’s focus points because of its significant contribution to economic development on all levels, district/city, province, or national. As an Indonesian city, Bandung has a lot of tourism potential with its local cultural diversity. The purpose of this research is to develop a conceptual model design of tourism, especially in Bandung city as one of the cultural identity cities in West Java. A system thinking approach with qualitative analysis, known as the Soft System Methodology (SSM), is used in this research. Qualitative data collection techniques were carried out by a purposive sampling technique which was obtained from the results of in-depth interviews with stakeholders that included academics, representatives of the government, communities, and businesspeople in the tourism sector. The result of this research is a conceptual model design for Bandung city tourism as the identity of a cultural city, called as Sunda Culture Center (Sunda Centrum).

scholarly journals EDUCATION, HEALTH, AND PUBLIC SERVICE IN INDONESIA: AN ISLAMIC ECONOMICS VIEW

2018 ◽  
Vol 1 (1) ◽  
pp. 51
Author(s):  
Noor Muhariah Dorojatun
Keyword(s):  
Public Service ◽  
Public Services ◽  
Government Expenditure ◽  
Quality Of Services ◽  
Education And Health ◽  
State Expenditure ◽  
The Government ◽  
Definition Of ◽  
Standard Service

The main object in this paper are two. First, to determine the suitability of laws on education and health to the government expenditure of Indonesia in Islamic economics view. Second, to devise guidelines for national policymakers in the implementation of government expenditure in education and health which gives utmost priority to public service. The distinctive feature of this paper is not only to see the increasing government expenditure and public services but in additional to implement the maximum government expenditure in education and health, there needs to be a minimum standard service which we see not only from the laws but from Islamic economics too. This paper contains as follow: section 1 commences with the sneak peak of Islamic economics, the increasing of government expenditure phenomenon, and empirical study about health and education. Section 2 addresses the state expenditure in Islam, the definition of government expenditure according to law, quality of services in Islam, and the definition of public services. Section 3 discusses education and health expenditure according to law and the minimum service standard for both and last, Section 4 is the conclusion.

scholarly journals MODEL KONSEPTUAL PENGELOLAAN PENGETAHUAN DI POKDARWIS WONDERFUL SANGIRAN DENGAN PENDEKATAN SOFT SYSTEM METHODOLOGY

2020 ◽  
Vol 3 (2) ◽  
pp. 140
Author(s):  
Rudy Latuperissa
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Knowledge Sharing ◽  
Conceptual Model ◽  
Knowledge Creation ◽  
Management System ◽  
Knowledge Management System ◽  
Soft System Methodology ◽  
Rich Picture ◽  
System Methodology

This study aims to develop a conceptual model of knowledge management for Kelompok Sadar Wisata (a tourism-aware group) Pokdarwis Wonderful Sangiran. Knowledge management system is needed to develop their skill, ability and maintain their adequate knowledge and information as a knowledge-based tourism guide. Conceptual Model is developed using the Soft System Methodology approach, consisting of 7 stages, starting from the situation considered as problematical, the Rich-picture development, the root definition, the conceptual model development, the comparison conceptual model with reality, and determining a change and proposal. The preparation of rich-picture is based on the primary data obtained from several informants, i.e member of Pokdarwis, researchers, academics and government officials selected using purposive sampling. This employs a qualitative method to develop a conceptual model that could bring out ideas for Pokdarwis activities in the future in relation to their knowledge management. Recommendations on developing a knowledge management system could be the media for knowledge transfer and knowledge sharing within the Pokdarwis itself, from Pokdarwis member to researchers, academics, government to Pokdarwis member, and from Pokdarwis to the younger generation. Knowledge management conception in the form of personalization and codification and knowledge creation could be referred to in developing the technology-based knowledge management system.Keyword: soft system methodology; conceptual model; knowledge creation; knowledge management system ABSTRAKPenelitian ini bertujuan untuk membangun sebuah Model Konseptual pengelolaan pengetahuan bagi Kelompok Sadar Wisata (Pokdarwis) Wonderful Sangiran. Sistem pengelolaan pengetahuan dibutuhkan untuk mengembangkan kemampuan dan keterampilan anggota Pokdarwis serta menjaga kecukupan informasi dan pengetahuan sebagai pemandu wisata berbasis pengetahuan. Model Konseptual dibangun menggunakan pendekatan Soft System Methodology (SSM). Pendekatan ini terdiri dari 7 tahapan, mulai dari tahap pengenalan masalah, tahap pengembangan Rich-picture, tahap pendefinisian akar masalah, tahap pengembangan model konseptual, tahap pembandingan model konseptual dengan realitas, tahap menetapkan perubahan hingga tahap menentukan usulan. Pengembangan Rich_picture didasarkan pada data primer yang diperoleh dari beberapa informan, antara lain: anggota Pokdarwis, peneliti, akademisi dan pegawai pemerintah, yang dipilih berdasarkan kriteria tertentu (purposive sampling).  Penelitian kualitatif yang dilakukan menghasilkan sebuah model konseptual sebagai usulan bagi aktivitas atau kegiatan Pokdarwis di masa mendatang, terkait dengan pengelolaan pengetahuan. Rekomendasi pengembangan sistem pengelolaan pengetahuan dapat menjadi media Knowledge Transfer dan knowledge sharing, baik bagi inter-anggota Pokdarwis, maupun dari peneliti, akademisi, pemerintah ke anggota Pokdarwis, serta dari anggota Pokdarwis ke generasi muda. Konsepsi pengelolaan pengetahuan berupa strategi personalisasi dan kodifikasi serta proses knowledge creation/conversion dapat menjadi acuan dalam pengembangan sistem pengelolaan pengetahuan berbasis Teknologi Informasi.

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