Features of Providing Psychological Assistance to Relatives of Patients in an Infectious Hospital when Working with COVID-19
The article summarizes the experience of the psychological service of the “FSMN” of the FMBA of Russia with relatives of patients during the conversion of the center to an infectious hospital for the treatment of a new coronavirus infection. The restriction of communication between family members and a sick relative (visiting specialized medical institutions working with Covid‑19 is prohibited), aswell as with treating doctors working in the “red” zone, necessitated the organization of not only informational, but also psychological support for relatives of patients with Covid‑19. The lack of information in relatives of patients is accompanied by various psychological and behavioral reactions (increased levels of anxiety, fear, aggressive behavior, etc.), and this has determined the key tasks of psychological work with relatives: informing, providing emotional support, and stabilizing the emotional state. Face-to-face and remote work formats were developed to provide psychological support for patients ‘ relatives. Based on our experience, we can say that the emotional state of relatives largely depended on the severity of the disease in their relatives who were being treated. With a mild course of illness, relatives, as a rule, were more in demand for a remote format of psychological assistance, the main purpose of which was to inform. The face-to-face format of work with a psychologist was more popular and showed greater effectiveness for those relatives whose relatives were in a more serious condition, were transferred to the intensive care unit, as well as for relatives of the deceased.