E-Government in Singapore

2013 ◽  
pp. 176-197 ◽  
Author(s):  
Huong Ha
Keyword(s):  
Technology Adoption ◽  
Public Administration ◽  
Public Services ◽  
Good Governance ◽  
Citizen Engagement ◽  
High Demand

This chapter is significant as it will provide better insights for further research in e-Government, given the high demand for good governance and better delivery of public services. The lessons drawn from Singapore’s e-Government, in terms of how to achieve a balance between technology adoption, citizen engagement and effective public administration, can be further developed into an e-Government model applicable to other neighbouring countries.

scholarly journals E-Government Towards the Establishment of Responsible and Efficient Public Administration

2019 ◽  
Vol 21 (3) ◽  
pp. 525-537
Author(s):  
Svetlana L Sergeeva ◽  
Anton S Denisov
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Good Governance ◽  
Basic Research ◽  
Open Government ◽  
The European Union ◽  
Strategic Decisions ◽  
Use Of Resources ◽  
Open Government Data ◽  
Government Data

The publication analyses the current directions of development of e-government and its meaning for the formation of open and accountable public institutions involved in administration processes. The goal of the study is to reveal the potential of e-government in creating responsible and efficient government. The authors applied analytical methods such as system and network approaches, sociological, statistical, empirical methods (ranking and scaling). The research is based on the fundamental conceptual documents and strategic decisions adopted in Russia, the structures of the European Union and the basic research carried out by UN institutions. The article provides the summary of the monitoring results of the development of e-government and original analysis of its role in improving the processes of public administration. Based on the analysis of empirical materials, the article shows that e-government contributes to the implementation and transformation of the concept of “good governance” into the concept of “collaborative public governance”. In this regard, the creation of an increasingly open government that seeks to increase its transparency to make documents and data more accessible, facilitating public control and supervision, becomes a central issue. An open government data platform created through e-government is a tool to increase transparency and participation that can also lead to more efficient use of resources and improved provision of public services. The authors conclude that a data-based approach could be proposed as an updated concept of public administration based on the principles such as efficiency, inclusiveness, responsibility, reliability and openness, leading to the establishment of responsible and effective public administration. The authors suppose that contemporary states need to re-evaluate their governance models so that they comply with these principles and meet the needs of people for more responsive and inclusive public services. To achieve a positive effect, electronic technologies should be applied to specific social conditions and ensure their proper regulation.

scholarly journals GOVERNMENT QUALITY; PROFESSIONALIZE THE SERVICE

2017 ◽  
Vol 5 (4) ◽  
pp. 369-379
Author(s):  
Gabriela Valderrama Izquierdo ◽  
Mtro. Jan Fabisiak ◽  
Carla Asseneth Nava
Keyword(s):  
Social Welfare ◽  
Public Administration ◽  
Good Governance ◽  
Legal Framework ◽  
Citizen Engagement ◽  
Government Quality

What do we call good governance and how to go forward with better practices in public administration, it is an important issue in modern societies that require appropriate legal framework in time matter, which are aimed at achieving higher and better levels of social welfare, but also take a shift towards higher levels of citizen engagement.

scholarly journals NEW CHALLENGES FOR PUBLIC ADMINISTRATION AT THE AGE OF THE RIGHT TO THE INTERNET ACCESS

2020 ◽  
Author(s):  
Zdenek Fiala ◽  
◽  
Olga Sovova ◽  
Keyword(s):  
Czech Republic ◽  
Public Administration ◽  
Public Space ◽  
Public Services ◽  
Good Governance ◽  
Internet Access ◽  
The Internet ◽  
The European Union ◽  
The Czech Republic ◽  
The Public

The paper discusses the challenges, benefits, and risks of the digitization in public services; argues the internet access right as a fundamental human right and the obligation of a state to provide digital services in the public administration; points out the main tasks of public administration when introducing the principles of good governance; addresses the development of the mentioned principles in the European public space as well at the examples of the Czech Republic. The authors critically describe evaluation methods of digitized public administration and e-Government, including the general model of user acceptance of information technology and benchmarking within the global worldwide information society. The paper highlights practical examples of digitization of the public space in the European Union and in the Czech Republic. The paper concludes with the issues of the state obligation to cover gaps between the legal and economic demand for digitization and provision of digital public services and needs of communities and individuals. The authors use the economic approach to examine legal issues of digitization in public administration. The comparison of the European legislation and Czech national legislation form the primary methodology of the interpretation of the rights of users as well as the obligations of the public administration. Practical examples, figures and tables highlight the argued issues.

scholarly journals The Role of Public Administration in Preventing Corruption of State Officials

2021 ◽  
Vol 1 (1) ◽  
pp. 31-39
Author(s):  
Vicky Zaynul Firmansyah ◽  
Firdaus Syam
Keyword(s):  
Public Administration ◽  
Research Method ◽  
Quantitative Research ◽  
Public Services ◽  
Good Governance ◽  
Public Awareness ◽  
Ethical Development ◽  
The Government ◽  
Corrupt Behavior

The main problem with the Indonesian government is the behavior of deviant acts of corruption that harm the nation and state. This research is shown to prevent acts of corruption by implementing the principles of public administration in state officials. The research method used, namely the type of quantitative research is comparative experimental. There are various policies taken by the government to prevent corrupt behavior, namely the application of the principles of public administration in state officials, ethical development and bureaucratic governance through the development of good governance, enforcement and application of public administration law, public awareness, and participation, efforts to improve the system. more effective and efficient public services, and the establishment of an independent institution to prevent corruption. However, this study found irregularities in the efforts to strengthen the KPK institution by re-doing the national insight test on employees, which led to irregularities in the weakening of the KPK due to the dismissal of competent employees.

Оскарження рішень, дій чи бездіяльності публічної адміністрації як вид гарантії забезпечення надання публічних послуг у судовому порядку

2019 ◽  
Vol 24 ◽  
Author(s):  
О. В. Бойко
Keyword(s):  
Public Administration ◽  
Judicial Review ◽  
Public Services ◽  
Legal Regulation ◽  
Scientific Article ◽  
Preliminary Stage ◽  
The Law ◽  
The Moment ◽  
Court Hearing

The scientific article identifies the peculiarities of appealing the decisions, actions or omissions of public administration subjects on the provision of public services at the stage of initiation and preparation for judicial review of an administrative case. The author substantiates the feasibility of improving the legal regulation of the procedure for holding a preliminary hearing before the court hearing of the case. In particular, it is considered expedient to set the terms of the preparatory meeting from the moment of receipt of the administrative claim, as well as to determine the cases when the parties are not reconciled.It is established that the preliminary stage of the court hearing often ends with the conclusion of the preliminary proceedings and the appointment of the case to trial in the field of public services. This is not against the law. However, it should be borne in mind that in accordance with Art. 121 of the CAS of Ukraine such a decision is delivered by the consequences of preparatory proceedings, not the previous court hearing. Obviously, preparatory proceedings are not limited to, and do not always end at, a previous court hearing. Preparation may continue after a preliminary hearing. Therefore, the decision to close the preliminary proceedings and assign the case to trial after the consequences of the previous court hearing can only be made if the judge has taken all the measures necessary to hear the case. If during a previous court hearing in the field of public services, to which all persons involved in the case have arrived, the issues necessary for its consideration have been resolved, then, with the written consent of these persons, a court hearing may be initiated on the same day. In this case, the termination order is also delivered.

COMPETENCE APPROACH IN EUROPEAN PUBLIC ADMINISTRATION: ESSENCE AND DEVELOPMENT TRENDS (ARCHETYPAL ASPECT)

2018 ◽  
Vol 1 (14) ◽  
pp. 132-143
Author(s):  
Martha Ivanivna Karpa
Keyword(s):  
Public Administration ◽  
Good Governance ◽  
Public Institutions ◽  
Public Authorities ◽  
European Public ◽  
Territorial Organization ◽  
Characteristic Features ◽  
State And Local ◽  
Main Components ◽  
Definition Of

The article reveals the main features of the competence approach in the practice of European public administration. The features of the competence approach in public administration are determined on the basis of analysis of the basic concepts of public administration. In the dynamics of the formation and development of popular theories of interaction between state and local authorities, such as the theory of a free community, community (public) and public and state (the theory of municipal dualism), we can trace a number of characteristic features of a competency approach, which manifests itself both through the general theoretical relations and manifestations, and through the practice of coexistence of public authorities. There is a problem of definition and distribution of public functions as a prerequisite for defining and shaping the competences of public institutions. An important issue in the context of a competent approach is the institutional consolidation of functions in the context of the existence of the basic models of territorial organization of power. In each of the varieties of the Governance concept (Responsive Governance concept, Democratic Governance concept, Good Governance concept), the specifics of the use of competencies are defined. The archetypal symbols in the European public administration are singled out using the analysis of competence in public administration in its main constituents. A brief description of the archetypal aspect of European public administration is given. The main components of competence are shown in connection with the existing archetypal symbols and the characteristic trends of their development. Their connection is shown according to the scheme “the entity component (who?) — the object component (what?) — the administrative component (how?) — the basis (in what environment?)”. Concerning the trends of development of a competence approach in the context of practice and theory of public administration, it is determined that modern concepts of public administration are characterized by shifting the balance between state and public institutions to the sphere of common goals and tasks, and thus responsibility. The joint activity of all subjects of society requires new forms of cooperation, definition of the spheres and subjects of each entity’s activity for effective cooperation, distribution of functions and competences of the entities, formation and consolidation of their status characteristics.

Book review: M. P. Singh and S. N. Mishra, Ethics, Probity and Accountability in Public Services

2019 ◽  
Vol 65 (2) ◽  
pp. 585-589
Author(s):  
Moitri Dey
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Indian Institute ◽  
New Delhi ◽  
Institute Of Public Administration

M. P. Singh and S. N. Mishra, Ethics, Probity and Accountability in Public Services. New Delhi: Indian Institute of Public Administration, 2017, xl + 425 pp., ₹450. ISBN: 9788186641947.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

scholarly journals Comparative analysis of evidence based policies in the era of digitalization

2020 ◽  
Vol 338 ◽  
pp. 477-485
Author(s):  
András Bojtor ◽  
Gábor Bozsó
Keyword(s):  
Comparative Analysis ◽  
Public Administration ◽  
Good Governance ◽  
Development Program ◽  
Policy Cycle ◽  
Evaluation Phase ◽  
Analysis Of Results ◽  
Strategic Policy ◽  
Political Conditions ◽  
International Comparative

A well-functioning administration with embedded institutions enables the formulation of a competitive environment which propitiously effects the country’s economic growth. In case of an intervention, the results and impacts should be measured and continuously monitored in a strategic policy cycle. These activities can be done on project and national levels and at the same time there could be a legitimate claim for carrying out international comparative analysis of results. The majority of public administration developments belongs to the scope of e-government. The evidencebased policy making is a component of good governance next to transparency, sustainability, efficiency, integrity and people centricity. Government obligations and responsibilities in evaluations vary from country to country. Digitalization brings new challenges for public service and governments are taking various measures in response to them. Evaluation can fulfil its role in the strategic policy cycle only if it can meet the political conditions with attention to ethical and methodological standards; can adapt to the digitalized circumstances. The paper aims a deeper analysis of evaluation phase, and to summarize the possible new methods reaching better results in public services and public administration services. In this paper we are going to conduct an international comparative analysis with a special attention given to a public administration development program in Hungary.

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