Analyzing French and Italian iPhone 4S Mobile Cloud Customer Satisfaction Presented by Organizational Sustainability Modeling

This chapter explains the use of Organizational Sustainability Modeling (OSM), a model to evaluate the status of risk and return for Cloud Computing including Mobile Cloud, where the customer satisfaction rate is an important indicator. The authors describe how to use OSM to collect and analyze French and Italian 2011 data, in which the iPhone 4S Cloud service is used as the representation for Mobile Cloud industry. OSM data analysis shows that French and Italian data have declined customer satisfaction, being affected by the economic downturn. There are medium-high uncontrolled risks and good data consistencies in both countries. The use of 3D Visualization helps further data analysis and interpretation. Comparisons between French and Italian data are presented, and rationale for their similarities and differences are explained in detail. Additionally, OSM and other similar methods are compared. Due to the capabilities to support both quantitative and qualitative approaches with support from real case studies, OSM is a better method to analyze customer satisfaction in Mobile Cloud.

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Analyzing French and Italian iPhone 4S Mobile Cloud Customer Satisfaction Presented by Organizational Sustainability Modeling

Web-Based Services ◽

10.4018/978-1-4666-9466-8.ch047 ◽

2016 ◽

pp. 1068-1087

Author(s):

Victor Chang

Keyword(s):

Data Analysis ◽

Customer Satisfaction ◽

3D Visualization ◽

Cloud Service ◽

Mobile Cloud ◽

Economic Downturn ◽

Organizational Sustainability ◽

Important Indicator ◽

Qualitative Approaches ◽

The Status

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Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

Journal of Business and Economics ◽

10.15341/jbe(2155-7950)/09.10.2019/010 ◽

2019 ◽

Vol 10 (9) ◽

pp. 902-909

Author(s):

Umbas Krisnanto ◽

◽

Conny Marpaung ◽

Keyword(s):

Data Analysis ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Hypothesis Testing ◽

Customer Loyalty ◽

T Test ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

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A Comparative Analysis of Two Qualitative Methods: Deciding Between Grounded Theory and Phenomenology for Your Research

Vocational Training Research And Realities ◽

10.2478/vtrr-2017-0003 ◽

2017 ◽

Vol 28 (1) ◽

pp. 23-40

Author(s):

Masoodi Marjan

Keyword(s):

Grounded Theory ◽

Data Analysis ◽

Comparative Analysis ◽

Historical Development ◽

Research Question ◽

Qualitative Approaches ◽

Development Goals ◽

Applied Approach ◽

Similarities And Differences ◽

Research Students

Abstract The purpose of this article is to compare two qualitative approaches that can be used in different researches: phenomenology and grounded theory. This overview is done to (1) summarize similarities and differences between these two approaches, with attention to their historical development, goals, methods, audience, and products (2) familiarize the researchers with the origins and details of these approaches in the way that they can make better matches between their research question(s) and the goals and products of the study (3) discuss a brief outline of each methodology along with their origin, essence and procedural steps undertaken (4) illustrate how the procedures of data analysis (coding), theoretical memoing and sampling are applied to systematically generate a grounded theory (5) briefly examine the major challenges for utilizing two approaches in grounded theory, the Glaserian and Straussian. As a conclusion, this overview reveals that it is essential to ensure that the method matches the research question being asked, helps the researchers determine the suitability of their applied approach and provides a continues training for the novice researchers, especially PhD or research students who lack solid knowledge and background experience in multiple research methods.

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PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN

Jurnal Manajemen Bisnis Krisnadwipayana ◽

10.35137/jmbk.v5i3.160 ◽

2017 ◽

Vol 5 (3) ◽

Author(s):

Ismail Razak, SE., MS. ◽

Nirmala Putri Sari

Keyword(s):

Data Analysis ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Sampling Method ◽

Primary Data ◽

Analysis Method ◽

Simple Linear Regression ◽

The City

The aim of this study was to analize the effects of product quality and service quality on the customer satisfaction. This study took place in the City of Bekasi and objects in this study are all customer who use the Matrass GM-9000. Primary data was obtained from customers of Matrass GM-9000 in Bekasi City through admission filling of questionnaire by using scale of Likert. The respondent of this study was chosen through accidental sampling method, and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that product quality and service quality positively and significant influenced the customer satisfaction

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An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya

International Journal of Current Aspects ◽

10.35942/ijcab.v3iii.6 ◽

2019 ◽

Vol 3 (II) ◽

pp. 41-70

Author(s):

Florence Wanjiku Njau ◽

Mary Mutisya Mutungi ◽

Rayvisic Mutinda

Keyword(s):

Data Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Service Delivery ◽

Qualitative Data ◽

Service Design ◽

Moderating Effect ◽

The Body ◽

Gap Model ◽

Customer Expectations

Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to add value and strengthen the complete guest experience. However, a major challenge facing the sector is the aspect of service quality particularly in budget hotels which target price sensitive customers. These hotels provide the customers with satisfactory core product at a reasonable price but tend to focus more on profits than on customer satisfaction. The services offered are not standardized and service quality variability is a challenge. The study used an integrated SERVQUAL and Gap model to evaluate customer satisfaction in budget hotels in Nairobi City County, Kenya. The specific objectives of the study were to determine the effect of service design on customer satisfaction, establish the effect of service delivery on customer satisfaction and determine the moderating effect of management perception of service quality on customer satisfaction in budget hotels in Nairobi City County, Kenya. The study adopted a cross sectional survey design and was conducted in 50 budget hotels. A sample size of 334 drawn from the hotel managers, customers and employees were involved in this study. Systematic random sampling technique was used to select the study sample for customers and employees. Data were collected through use of questionnaires and interviews. Both descriptive and inferential statistics was used in data analysis. The study hypotheses were tested was tested using multiple regression (ANOVA) and qualitative data from management perception was analyzed using qualitative data analysis (QCA). The regression analysis indicated that all five dimensions of service quality in service design were significant (0.000) when tested at 95% confidence level. The model was found to be significant. Correlation analysis indicated that the service design factors that had significant impact were realization of assured service in reliability (p = .044 < .05), responsiveness in informing the customers about the time of service delivery (p = .000< .05) and empathy in that operating hours are convenient to customers (p = .030 < .05). The other variables did not have significant values. The results indicate that there are gaps in the budget hotels under study between service design and customer satisfaction. Relationship between service delivery and customer satisfaction was found to be positive but not all the variables were significant. The study findings indicated that four variables; good location (p = .115 > .05), closeness to main city facilities (p = .527 > .05), someone recommended hotel (p = .665 > .05), and good experiences from the hotel (p = .458 > .05) did not have no significant values. This implied that these variables did not have an effect on customer satisfaction resulting in a gap between service delivery and customer satisfaction. This indicated that the service delivery did fully not meet customer expectations. Management perception was found to have a moderating effect between service quality and customer satisfaction. The study concluded that although managers seemed to have a reasonably good understanding of the customer and developed service designs for quality service delivery, the services delivered still fell short of customer expectations. The study therefore recommends that to enhance customer satisfaction, management needs to focus on the changing needs of their customers and develop service designs that twill offer service delivery that satisfies the customer. The study makes some contribution to the body of knowledge as an integrated model in evaluating customer satisfaction. This is an open-access article published and distributed under the terms and conditions of the Creative Commons Attribution 4.0 International License of United States unless otherwise stated. Access, citation and distribution of this article is allowed with full recognition of the authors and the source.

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The Influence of Food Service Quality and Innovation Production on Local Product of Thailand: Study of Creative Agriculture

Research in World Economy ◽

10.5430/rwe.v11n5p469 ◽

2020 ◽

Vol 11 (5) ◽

pp. 469

Author(s):

Waleerak Sittisom ◽

Thammarak Srimarut

Keyword(s):

Data Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Food Service ◽

Partial Least Square ◽

Least Square ◽

Raw Material ◽

Primary Data ◽

Local Product ◽

Product Promotion

Creative agriculture is a vast and deep knowledge of a product from its preparation from raw material to the end consumer of the product. Hence creative agriculture deals with deep analysis, production process, and commercialization, of a product. The present study explored the relationship between food service quality, innovation in production, customers’ satisfaction, and local product promotion. Both the foodservice quality and innovation in production increase customer satisfaction and local product promotion. An increased level of customer satisfaction is also promising for the increment in local product promotion. A survey from 300 food engineers working with different food providing companies, were the respondents of the present study for the collection of primary data. Then, a statistical software, named Partial Least Square (PLS) was used for the finalization of the data analysis process. The results achieved from the data analysis were used for the accomplishment of the end results of the present study.

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Analisis Kepuasan Pelanggan dalam Membeli Buah-buahan Segar di Moena Fresh Bali

Jurnal Agribisnis dan Agrowisata (Journal of Agribusiness and Agritourism) ◽

10.24843/jaa.2018.v07.i01.p09 ◽

2018 ◽

pp. 81

Author(s):

PUTU OKA WARDIKA ◽

RATNA KOMALA DEWI ◽

NI WAYAN PUTU ARTINI

Keyword(s):

Data Analysis ◽

Data Collection ◽

Customer Satisfaction ◽

Qualitative Data ◽

Descriptive Analysis ◽

Secondary Data ◽

Satisfaction Index ◽

The Matrix ◽

Competitive Prices ◽

Data Analysis Methods

Analysis Customer Satisfaction in Buying Fresh Fruits in Moena Fresh Bali Increased consumption of fruits in the country have an impact on the growth of fruitsales in Indonesia. This increase causes the appearance of stiff competition in thebusiness of fruits. Moena Fresh Bali as one of the companies that sell fresh fruitsmust innovate or improve the shortage so that the consumers do not turn to otherproducts. Consumer behavior may help explain how consumers obtain satisfaction.The purpose of this research is to determine satisfaction of Moena Fresh Baliconsumers and to find out actions to increase customer satisfaction of Moena Fresh.The location of the research was conducted at four Moena Fresh outlets as it wasconsidered to represent consumers in every sub-district in Denpasar City. Thenumber of respondents was as many as 50 respondents and the sampling wasconducted by using accidental sampling. Types of data collected include quantitativeand qualitative data which were sourced from primary and secondary data. Methodsof data collection were by using interview techniques, observation, anddocumentation. Data analysis methods used were descriptive analysis, ImportancePerformance Analysis and Customer Satisfaction Index. Based on the results ofresearch, the calculation of CSI to the attributes of Moena Fresh Bali was 77.6% i.e.it meets the criteria of satisfaction. Based on the Matrix of Importance Performance,product attributes are classified into four quadrants and actions to improve customersatisfaction are through the improvement of attributes that become the main priority,namely the attributes of advertising / promotion, price, and discounts. The studysuggests that Moena Fresh Bali should perform printed and electronic publicationsand set competitive prices to maintain its customers.

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Tryton Supercomputer Capabilities for Analysis of Massive Data Streams

Polish Maritime Research ◽

10.1515/pomr-2015-0062 ◽

2015 ◽

Vol 22 (3) ◽

pp. 99-104 ◽

Cited By ~ 5

Author(s):

Henryk Krawczyk ◽

Michał Nykiel ◽

Jerzy Proficz

Keyword(s):

Data Streams ◽

3D Visualization ◽

Massive Data ◽

Software Components ◽

Network Nodes ◽

Computer Center ◽

University Of Technology ◽

The Status ◽

Visualization Techniques ◽

Massive Parallel Processing

Abstract The recently deployed supercomputer Tryton, located in the Academic Computer Center of Gdansk University of Technology, provides great means for massive parallel processing. Moreover, the status of the Center as one of the main network nodes in the PIONIER network enables the fast and reliable transfer of data produced by miscellaneous devices scattered in the area of the whole country. The typical examples of such data are streams containing radio-telescope and satellite observations. Their analysis, especially with real-time constraints, can be challenging and requires the usage of dedicated software components. We propose a solution for such parallel analysis using the supercomputer, supervised by the KASKADA platform, which with the conjunction with immerse 3D visualization techniques can be used to solve problems such as pulsar detection and chronometric or oil-spill simulation on the sea surface.

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Pengaruh Kualitas Pelayanan, Harga, dan Promosi Terhadap Kepuasan Pelanggan pada PT. Benua Trans Maju Bersama Cabang Medan

Jurnal Ekobistek ◽

10.35134/ekobistek.v10i2.80 ◽

2021 ◽

pp. 88-93

Author(s):

Nurmaidah Ginting ◽

Mila sari Br Ginting ◽

, Ine Selvia Br Tarigan

Keyword(s):

Regression Analysis ◽

Data Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Significant Influence ◽

Quantitative Research ◽

Analysis Model ◽

Validity And Reliability ◽

Normality Test ◽

Sample Test

in this study is to find out how the influence of service quality, price and promotion on customer satisfaction with the aim of testing and analyzing the effect of service quality, price and promotion on customer satisfaction at PT. Benua Trans Maju Bersama Cabang Medan. The research was started in October 2020 – May 2021. In this study, the researcher used quantitative research techniques with the type of research being descriptive quantitative and the nature of the research was descriptive explanatory research. The population in this study were all customers has 223 customers. where validity and reliability were first tested in order to determine whether a questionnaire was valid or not, and researchers did it to 30 customers and the rest were 143 customers as a sample test. Then it is processed using the classical assumption test which includes: normality test, multicollinearity test, and heteroscedasticity test. The data analysis model in this study uses multiple regression analysis. The conclusion from the results of this study is that there is a service quality partially positive and significant effect on customer satisfaction. The price partially positive and significant effect on customer satisfaction. Promotion positive and significant effect on customer satisfaction Simultaneously the variables of service quality (X1), price (X2) and promotion (X3), there is a positive and significant influence on customer satisfaction (Y).

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Chinese Intellectuals as Represented in ‘New Era’ Fictional Dialogues

10.24103/cd2.en.2017 ◽

2017 ◽

Author(s):

Hui Lai

Keyword(s):

Key Words ◽

Stylistic Analysis ◽

Dual Model ◽

New Era ◽

Qualitative Approaches ◽

Diachronic Change ◽

The Status ◽

Diachronic Study ◽

Chinese Intellectuals ◽

Definition Of

This book explores the status of Chinese intellectuals from 1980 to 2005 and its diachronic change in this period, as represented by dialogues between intellectuals and their leaders in fiction. June 1989 serves as a historical dividing line on which to base this diachronic study. In order to carry out the study, first, the direct speech of intellectuals and their leaders is extracted and compiled into corpora for a ‘key key-words’ analysis (see section 3.3.2 for a definition of key key-words). Second, a stylistic analysis is undertaken with the aim of conducting a more detailed qualitative investigation of the dialogues. Three dialogues in each of the two periods are selected for the stylistic analysis. The key-words derived from this analysis describe features of the speech of intellectuals, the speech of intellectuals as compared to the speech of leaders and the speech of leaders as compared to that of intellectuals. The study shows that the key key-words indicating topics of the speech and those characterising the style of the speech represent the social identity of intellectuals. A comparison of these key keywords between the two periods uncovers the diachronic change in the status of intellectuals. The corpus approach is complemented by a stylistic analysis, which explores dialogues selected from different years to emphasise the diachronic change. A dual model is formulated to incorporate dialogue analysis into a larger structure of goal development analysis. The study shows how speakers use discursive strategies to manage relationships and have their situational goals achieved in interaction. Negotiation of goals invokes the institutional and social identities of speakers, bringing out their status. The research shows that the corpus approach and the stylistic analysis can be combined to present a more comprehensive description of data. It is hoped that this will shed some light on studies of post-Cultural Revolution Chinese intellectuals and on how quantitative and qualitative approaches merge in the investigation of interaction between superiors and subordinates.

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